Hotel vicino a Central Research Institute - Kasauli

“Just one word for service and the room amenities--- fantastic. If you really need a luxurious getaway then Oken is the place to go. The food was amazing and the breakfast buffet was too good. The staff was so great and courteous 😍😍. Worth the money.. ♥️♥️”

“It was a great stay”

“Amazing”

“Terrible hospitality. A girl from reception rang up to come to reception to clear dinner bill. She knew very well we are staying another night at Resort. She still wanted me to clear last night dinner bill immediately. Resort has my 40 lakh car standing in your parking. There is no way I can runaway without paying bill. Height of rediculousness. Very petty behaviour. Front staff lack basic guest sensitivity. I had two reservations back to back .... reception knows that very well. Have asked to...

“Clean room, activites are a bit overrated. There is one small area where all 5 games are to be played, so it becomes a bit crowded. Breakfast buffet needs a lot of improvement. Paid food was too tasty, so breakfast can also be tasty. Service is extremely fast, kudos to that”

“Very very steep & long driveway — served our food order to someone else in front of us & when confronted they chose not to charge us — awful experience Lot of construction going on in the living quarters area. My 85 year old mother was with me — too many up & down stairs — only way to access the rooms. Not convent for us. ”

“The views from our duplex were great and the room itself was fairly cozy for our family of 4 adults and 2 kids. However, the staff behaved unprofessionally from the get go. For instance, once we got there, the person at the reception tells me I have a booking with code EP3 and asked me to explain what it was. I was a little flustered and mentioned how I just booked through Expedia and shouldn't they know the internal codes. He somehow makes it sound like I made some error and need to explain...

“The rooms were not of good condition, doors were not getting locked properly, food was not of great quality, other basic amenities were not provided! ”

“Rooms was not clean, no water in toilet, overall bad experience ”

“Property was definitely not worth the price, for the price they charge there are definitely other better places in the area.”

“Very disappointing stay. Hotel was unable to provide basic things like TV, just 2-3 options in F&B, wifi etc inspite of promoting it on the website. Absolutely wrong commitments at the web page. ”

“Das Personal des Lemon Tree Hotels ist sehr unprofessionell. Sie haben sich geweigert, unsere Buchung anzunehmen. Sie drohen, Ihnen bei Ihrer Ankunft im Hotel mehr zu berechnen. Das Hotel liegt abgelegen und daher nutzen sie dies aus. Außerdem ist das Personal sehr unfreundlich.”