Dear Jack, We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We appreciate you choosing us and hope to welcome you again soon! Best, Derek Boyd, GM

Dear TERESA, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Derek Boyd, GM

Dear Kristen, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Sincerely, Derek Boyd, GM

Dear Kim, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Derek Boyd, GM

Dear Jennifer,I'm glad that you enjoyed our location and service, but I'm sorry for the maintenance issues you experienced. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. Feedback like yours allows us to impact future stays. Thank you for choosing us. Sincerely, Derek Boyd, GM

Dear jaime, Thank you for continually choosing our hotel and for noting our convenient location. We appreciate your review. Sincerely, Derek Boyd, GM

Dear Judith, Providing clean accommodations is our top priority, so we are pleased to hear that we have met your expectations. We appreciate your feedback and hope to see you again soon! Best, Derek Boyd, GM

Dear Matthew, We are sincerely sorry that our pool and pool area were not met with our high-quality service; I have taken note, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derek Boyd, GM

Dear Lori, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Derek Boyd, GM

Dear Patrick, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Derek Boyd, GM

Dear Jan, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derek Boyd, GM

Dear Kenneth, We apologize that your stay did not qualify for reward points and that our gym and accommodations did not meet our usual standards of excellence. We regret not meeting your expectations and providing the quality experience our brand is known for. We appreciate your decision to choose us as your accommodation provider and hope to have the opportunity to welcome you again in the future. Sincerely, Derek Boyd, GM

Dear Sherri, All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Derek Boyd, GM

Dear Bruce, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Derek Boyd, GM

Dear Cherie, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Derek Boyd, GM

Dear Lauren, Thank you for choosing our hotel. We apologize for falling short on meeting your expectations and we hope to have the opportunity to better serve you in the future. Sincerely, Derek Boyd, GM

Dear Sandy, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Derek Boyd, GM

Dear michael, We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Derek Boyd, GM

Dear Jacob, We are deeply sorry for the inconvenience you experienced during your stay. Our apologies for not having a room ready for your arrival, as this falls below our usual standards. We are always striving to improve the quality of service we offer to our guests, and we hope that you will give us another opportunity to provide you with the exceptional stay you deserve. Thank you for taking the time to share your feedback with us, and once again, please accept our sincere apologies for any stress we may have caused. Sincerely, Derek Boyd, GM

Dear Christian, We deeply apologize for the inconvenience you experienced during your stay. We are sorry that we were unable to provide you with a room upon your arrival, which is not in line with our high standards. We hope that you will give us another chance to provide you with the exceptional stay that our guests have come to expect from us. Once again, we are truly sorry for any inconvenience caused and thank you for taking the time to share your feedback. Sincerely, Derek Boyd, GM

Dear Micheal, We always strive to be transparent about our parking fees, so we apologize for falling short in this regard. Furthermore, we extend our apologies for not meeting our high standards of service with the quality of your room. We appreciate your valuable feedback and hope to have the opportunity to host you again in the future, ensuring a more pleasant and satisfactory experience. Sincerely, Derek Boyd, GM

Dear Samantha, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Derek Boyd, GM

Dear Blaise, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided. I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Derek Boyd, GM

Dear Jannette, Thank you for taking the time to provide feedback on your recent stay. I was truly saddened to read about your experience, and I would like to offer my sincere apologies for the subpar housekeeping and lack of attention to detail. I want to assure you that this is not the norm, and your feedback has been passed on to our upper management for further action. Thank you for sharing your review with us, and we hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Derek Boyd, GM

Dear Susan, It is wonderful to hear that you enjoyed your omelet and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Derek Boyd, GM

Dear Kari, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Derek Boyd, GM

Dear jaime, We feel privileged to have your ongoing support and value your feedback immensely. Thank you for sharing your thoughts on how we can further enhance guest satisfaction. Your feedback is incredibly valuable to us, and we will make sure to take it into account. It has been a delightful experience serving you, and we look forward to welcoming you back again soon. Best, Derek Boyd, GM

Dear Ashley, Thank you for choosing us. We apologize that your visit was not exceptional and appreciate your feedback. We hope to exceed your expectations next time. Sincerely, Derek Boyd, GM

Dear Katie, Thank you for taking the time to write. I apologize that we did not have a room ready for your arrival; this is not up to our standards. I am glad to hear that once the room was ready, the check-in process was smooth, and you were pleased with our level of service. We appreciate your choice to stay with us, and we hope to have the opportunity to provide you with an even better experience in the future. Sincerely, Michael Pitstick GM

Dear Stephanie, I'm glad that all aspects of your stay met your expectations. We can't thank you enough for staying with us, and we hope to host you again soon. Best, Derek Boyd, GM

Dear Ashley, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; we work hard to provide a pleasant experience. Your kind comments, which highlight our successes and areas for improvement, are appreciated as they foster change for the better. We look forward to a return visit. Best, Derek Boyd, GM

Dear Nathan, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Derek Boyd, GM

Dear Ashley, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Derek Boyd, GM

Dear Andrew, The cleanliness of our accommodations is a high-focus area, so I’m very sorry we let you down. We appreciate your candid feedback and do review it as a team to continually foster improvements. Thank you for staying with us and we hope to have the opportunity to deliver a more positive experience on a return visit. Sincerely, Derek Boyd, GM

Dear Linda, What an uplifting review! Our goal is for every guest who stays with us to have the experience you described. Thank you so much for your business and your kind words. We hope you find a reason to visit our Embassy Suites again soon. Best, Derek Boyd GM

Dear Paul, We're happy to hear from you! It's great to know that you enjoyed your stay. Please plan to visit us again the next time you travel to the area. Best, Derek Boyd, GM

Dear Trysten, We apologize sincerely for the fact that the quality of our pool did not meet the standards we set for our guests. We also apologize for any shortcomings in our night reception during your stay. At our hotel, guest satisfaction is our highest priority, and we deeply regret that we left you with a negative impression. We appreciate your feedback as it helps us make improvements for future guests. Thank you for taking the time to share your review with us. Sincerely, Derek Boyd GM

Dear Moira, We apologize for any inconvenience caused by the parking fee and incidental hold. We understand your frustration and regret any inconvenience caused. We appreciate your feedback and hope to have the opportunity to host you again for a better guest experience. Sincerely, Derek Boyd GM

Dear larry, Thank you for taking the time to share your feedback and for staying with us. Please accept our apologies for your unpleasant experience. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of expectations. Please rest assured that your comments have been shared with our housekeeping team to improve our service. We hope to have the opportunity to welcome you again for a more favorable experience. Sincerely, Derek Boyd GM

Dear Doug, Thank you for taking the time to write. I am delighted to hear our fame-worthy breakfast and relaxing evening reception made for a comfortable stay! It is our absolute pleasure to go above and beyond for our valued guests, and we can’t wait to deliver another exceptional experience in the future. Best, Derek BoydGM

Dear Richard, It's great to hear that your stay at our hotel was very impressive! Thank you for being our valued guest and taking the time to share your amazing experience. We appreciate your kind words and look forward to seeing you again. Best, Derek Boyd GM

Dear Kathy, Thank you for sharing this frame-worthy review. I feel our accommodations are some of the finest and your feedback helps validate that opinion. Your review and recommendation are very much appreciated. We will be looking forward to serving you in the future. Best, Derek Boyd GM

Dear Michele, I can assure you that the pleasure of your stay at our Embassy Suites was all ours! Thank you so very much for letting our staff, as well as other travelers, know that your experience was wonderful across the board. We appreciate your praise and look forward to your next visit. Best, Derek Boyd GM

Dear Paul, Thank you for sharing a review of your recent stay. We sincerely apologize that we were unable to provide you with the exceptional stay you've come to expect from us. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Derek Boyd GM

Dear James, It was our pleasure hosting you, and we look forward to a return visit. Thank you for choosing us. Best, Derek Boyd, GM

Dear Patricia, We always appreciate it when our guests share their positive feedback about their stay at Embassy Suites Charleston. If you used the word "perfect" to describe your experience with us, we're thrilled to hear that! Thank you for choosing to stay with us and taking the time to let our team know how much you enjoyed your time here. We hope to have the pleasure of welcoming you back soon. Best, Derek Boyd GM

Dear Amanda, We apologize for the inconvenience caused by the unexpected maintenance issue that prompted you to switch rooms, and for the unavailability of room service during your stay. At our hotel, guest satisfaction is of utmost importance, and we regret that we were unable to provide you with a more positive experience. We welcome your feedback and appreciate you taking the time to share your review with us. Sincerely, Derek Boyd GM