Dear Barbara, Thank you for staying with us at DoubleTree by Hilton Hotel Charlotte Airport and awarding us a 5/5 rating. We are overjoyed to read you loved our property and found our location perfect! Your convenience matters to us, and we are glad we could ensure that during your stay. We apologize for the musty smell you encountered in the hotel's indoor public areas and regret any discomfort you experienced. We appreciate you alerting us to this issue and assure you that the relevant team has been notified so we may improve our processes to avoid this scenario in the future. We trust that everything else was to your satisfaction, and we look forward to your next visit and hope to delight you with a much more enjoyable experience upon your return. Thank you for making us your hotel of choice on this journey. We are grateful for the opportunity to serve you. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

Thank you for sharing your 5-star experience at DoubleTree by Hilton Hotel Charlotte Airport with us and others, David! We are delighted to know you enjoyed your stay with us, and we hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to welcoming you back soon for another positive experience. Thank you for choosing us. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

Dear Frederick, Thank you for choosing DoubleTree by Hilton Hotel Charlotte Airport for your recent stay and for giving us a positive review. We are always pleased to receive feedback from our guests in relation to their stays with us, and we are delighted to read about your impression of our hotel, courtyard, and staff. Proving suitable accommodation and friendly service is always our goal, and we are thrilled that we hit the mark for you. Your satisfaction is important to us, and we're glad we met your expectations on this visit. If there's anything specific you'd like to see more of or areas where you feel we could improve to make your next stay even more enjoyable, please don't hesitate to let us know. We hope to have the pleasure of hosting you again and look forward to sharing a 5-star experience with you on your next visit. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

Dear Debra, It's always wonderful to be at the receiving end of a perfect rating, and we are thrilled to have satisfied you so well on this visit. We appreciate your choice to stay with us at DoubleTree by Hilton Hotel Charlotte Airport and can't wait to have you back soon for another memorable experience. Thank you for choosing us. We are grateful for the opportunity to serve you and look forward to your next visit. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

Many thanks for the 5-star review, Dianne! We appreciate your sharing your positive experience at DoubleTree by Hilton Hotel Charlotte Airport with us and the community, and we are delighted to hear that you had a very relaxing stay with us. We are committed to making every possible effort to provide clean, comfortable, and pleasant accommodations for our guests, and we are thrilled that we hit the mark for you. Thank you for highlighting our clean facility and the beautiful outdoor area. Your satisfaction is what drives us, and we'll continue working hard to make every interaction with us enjoyable and memorable. Thank you for staying with us on this journey. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

Dear Kevin, Thank you for choosing DoubleTree by Hilton Hotel Charlotte Airport for your stay and for awarding us a perfect 5/5 rating. It is always a pleasure to receive positive feedback from our guests, and we are happy to hear that our convenient location near downtown Charlotte and great price were highlights of your visit. We do aim to offer our guests the opportunity to stay in a prime location at a price that won't break the bank, and we are glad this was the case during your recent stay. We also hope everything was in order and you had easy access to your essentials. It was a pleasure to host you, and we look forward to seeing you again soon for another pleasant and convenient stay at our hotel in Charlotte. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

Dear James, Thank you for choosing DoubleTree by Hilton Hotel Charlotte Airport for your recent stay. We appreciate you taking the time to review us and are pleased to know you had a positive overall experience at our airport hotel in Charlotte. We hope your stay was comfortable and you had easy access to everything you needed. We're glad your overall experience was satisfactory, but we truly want you to love your stay with us. We're here to serve you better and make every interaction with us memorable. If there's anything we can do to make your next stay more enjoyable, please don't hesitate to share it with us. We look forward to hosting you again and hope to deliver a 5-star experience on your next visit. Safe travels!Warm regards,DoubleTree by Hilton Hotel Charlotte AirportGuest Experience Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team

Dear Guest,Many thanks for your positive rating – we are delighted that you enjoyed your time at our property so much. We hope to host you again successfully in the near future.Best Regards,Customer Care Team