Evening Alison, Thank you for your review, I am delighted you enjoyed your Pearl anniversary here at Lumley Castle. Kind regardsAndrew W

Evening Paula, Thank you for your short, but very positive review. I am glad you enjoyed your stay.Kind regardsAndrew W

Evening Moira, Thank you for giving the hotel 5 out of 5. I am delighted you enjoyed your room and I hope your 4 legged companion did so as well.Kind regardsAndrew W

Evening Lauren, Thank you for giving the hotel 5/5, I am delighted you enjoyed your stay.Kind regardsAndrew W

Morning Chris, I am disappointed by your negative score, and sorry you did not seem to have enjoyed your stay with us. I hope you understand that maintenance issues occur in hotels and we are sorry about the issue with the shower. My understanding was the issue you had couldn't be fixed and you had to move rooms and sorry if this caused inconvenience to you.Kind regards Andrew W

Good evening, Thank you for providing the hotel with such a positive score. I am delighted you enjoyed your stay. Kind regardsAndrew W

Evening Sharon, Thank you for you review, I am disappointed by your comments regarding the staff as they are our strongest asset and usually get incredible feedback. I am sorry it appears you were disturbed by neighbouring rooms, and hope you give us another opportunity in the future. Kind regards Andrew W

Good Morning, Thank you for your review, I am delighted you enjoyed your stay. The main ladies toilets were unfortunately closed for essential repair work at the time you visited so hopefully won't be a factor if you return in the future. Kind regards Andrew W

Evening Darren, Thank you for your positive review, I agree the property is stunning and I am delighted you enjoyed the food and service provided to you in the restaurant. Kind regardsAndrew W

Evening Ray, Thank you for the positive score, 5 out of 5 means a lot to us. I am glad you found the staff polite and highly trained. I am disappointed to read that someone seems to have attempted to enter you room, and I can only assume someone got the wrong room. I have read the feedback about the lighting on the main drive and will pass the comments on but it may be the responsivity of the golf course.Kind regards Andrew W

Evening Kenneth, Thank you for your positive score. I am delighted you enjoyed breakfast. I hope you consider staying with us again in the future.Kind regardsAndrew W

Evening Ankur, Thank you for positive review, your comments are most appreciated and I hope you stay again in the future.Kind regards Andrew W

Evening Yvonne, I am delighted both you and your grand daughter enjoyed your stay here at Lumley Castle.Kind regardsAndrew W

Good Morning Tatsuhiko, Thank you for review. I am delighted you enjoyed your stay.Kind regardsAndrew W

Evening Philip, Thank you for the positive comments regarding the premises ands the food. Hopefully you will be back shortly.Kind regardsAndrew W

Evening Kamal, Thank you for your positive feedback, I am delighted you enjoyed your stay.Kind regards Andrew W

Evening Anne, Thank you for your positive review. I am delighted you enjoyed your stay.Kind regards Andrew W

Good Evening, I am disappointed that you did not seem to like the 3 days you spent at Lumley Castle in early January. Please feel free to contact the hotel to discuss as we do not seem to have been aware of any issues you may have had.Kind regardsAndrew W

Good evening, Thank you for such a fantastic review. I am delighted you loved the hotel and hope you return in future.Kind regardsAndrew W

Evening Ross, Thank you for your review 10 out of 10 means a lot to all the staff here at Lumley Castle, and we are delighted you enjoyed your stay. We look forward to you staying with us again in the future. Kind regards Andrew W

Evening Allan, Thank you for the positive review. I do hope you return to the hotel in the future. Kind regards Andrew W

Evening KarenThank you for your review 10 out of 10 means a lot to all the staff here at Lumley Castle, and we are delighted you enjoyed your stay. We look forward to you staying with us again in the future. Kind regards Andrew W

Evening Ashley, Thank you for such a lovely review. I hope you consider staying with us again in future.Kind regardsAndrew W

Evening Carina, Thank you for the positive score, I am pleased you enjoyed your stay.Kind regards Andrew W

Evening Michelle, Thank you for your positive review, our main wi-fi is open network so would not need a password, however sometimes you can also pick up the older VIP access network which you can get the password from from reception free of charge. I hope you stay with us again in the future.Kind regards Andrew W

Evening Richard, Thank you for your 5* review, your comments about the staff are most appreciated. I hope you consider staying with us again in the future.Kind regardsAndrew W

Evening Martin, 5 out of 5 is what we hope to achieve, I am delighted you enjoyed your stay and hope to see you again in the future.Kind regardsAndrew W

Evening Madge, Thank you for the positive review. I am delighted you enjoy your stay.Kind regards Andrew W

Evening Madge, Thank you for your positive review. I am delighted you enjoyed the decorations in and around the castle. I am sorry about the temporary beds in the room we have recently gotten some new z-beds and are checking and replacing others as needed whilst looking at a more longer term solutions.Kind regards Andrew W

Evening Stephen, Thank you for your positive review. I am delighted you enjoyed your stay. Kind regards Andrew W

Evening Julie, 10 out of 10 is a lovely thing to see. I am delighted you enjoyed your stay. Kind regards Andrew W

Evening Wendy, Thank you for such a positive and thorough review. I am delighted to enjoy your stay. Kind regards Andrew W

Evening Sophie, What a positive score. I hope you return in the future.Kind regardsAndrew W

Evening Simon, 10 out of 10 is what we aim for. I am delighted you enjoyed your stay, and scores like this really do mean a lot to us here at the Castle. Kind regards Andrew W

Evening Debra, Thank you for such a positive review, I am delighted you enjoyed your stay. This is an exciting time for the hotel as we have new owners and we are getting a new GM in the new year so hopefully there you will notices additional enhancements next time you visit.Kind regardsAndrew W

Evening Duncan, Thank you for such a positive review. I am delighted you will return to the hotel.Kind regardsAndrew W

Evening Sarah, Thank you for such a nice review. Please feel free to either call or pop to reception next time you stay for extra tea and milk. Kind regards Andrew W

Morning Kathleen, Thank you for such a positive score. We hope you stay again in future.Kind regards Andrew W

Evening Stephen,I am glad you enjoyed your stay and your comments about the staff are appreciated. Hope you consider staying with us again in future.Kind regards Andrew W

Evening Ian, Thank you for your review. I am delighted you gave the hotel 5 out of 5. We will have a look at the carpet in the room.Kind regards Andrew W

Evening Heather, Thank you for your review. I am sorry about the issues with your room and you found the staff cold and not interested. We often get extremely positive scores for our staff, I can only assume its a training issue and the staff member may not have been confident to answer you questions.

Evening Louise, Thank you for your positive review. I hope you consider returning in future.Kind regards Andrew W

Evening Craig, Thank you for your positive review. I am delighted you enjoyed your stay.Kind regards Andrew W

Good Evening, Thank you for your positive review. I am delighted you enjoyed your breakfast.Kind regards Andrew W

Evening Charles, Thank you for taking the time to provide feedback on your stay here at Lumley Castle. I am sorry the room was not fully serviced during your stay, the pluming issue will be looked into but I am glad you found the staff friendly.Kind regards Andrew W

Evening Michael, Thank you for your positive review. I hope you stay again in future.Kind regardsAndrew W

Good Evening Denise, Thank you for your positive review. I am delighted you enjoyed your breakfast.Kind regards Andrew W

Evening Tracy, Thank you for your feedback, I am pleased you found the staff friendly and helpful. I am sorry about the dust in your room as this should not be the case. If you stay again in future please bring any faults with your breakfast to the attention of a team so we can rectify.Kind regardsAndrew W

Evening Brian, Thank you for your positive review. We thank you for your comments as it helps us find areas of improvement within the hotel. We have had IT issues recently and the wi-fi seems to be much improved.Kind regards Andrew W

Evening Margaret, Thank you for your positive review. Just to clarify we only allocate rooms based on the room type chosen we don't look at how you made your reservation. The difference may be the team member will probably allocate a room immediately so more options.Kind regards Andrew W