Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 683 su 936 recensioni" "
10 - Eccellente
683
Valutazione di 8 - Buono. 205 su 936 recensioni" "
8 - Buono
205
Valutazione di 6 - Soddisfacente. 38 su 936 recensioni" "
6 - Soddisfacente
38
Valutazione di 4 - Scarso. 5 su 936 recensioni" "
4 - Scarso
5
Valutazione di 2 - Terribile. 5 su 936 recensioni" "
2 - Terribile
5
9,6/10
Pulizia
9,4/10
Personale e servizio
9,0/10
Servizi
9,6/10
Condizioni e dotazioni della struttura
9,0/10
Ecosostenibilità
Recensioni
10/10 Eccellente
Davide
12 ott 2013
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Davide
10/10 Eccellente
Andrew
Viaggio di coppia
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely one night stay - comfortable room and bed, lovely breakfast and staff were all helpful and friendly. We would happily stay here again
Andrew
Soggiorno di 1 notte ad aprile 2024
Risposta di Beth, il giorno 29 apr 2024
Dear AndrewThank you for taking the time to provide us with such a fantastic review! I'm thrilled to hear how much you enjoyed your recent stay with us, particularly the comfortable room and high quality breakfast. I will certainly pass on your comments to the rest of the team who I'm sure will be equally pleased to hear your kind feedback.I hope we will have the pleasure of welcoming you back again soon!Kind regardsBeth Guest Services Manager.
10/10 Eccellente
Clare
Viaggio di coppia
22 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly and welcoming, room clean and spacious.
Clare
Soggiorno di 1 notte ad aprile 2024
Risposta di Beth, il giorno 24 apr 2024
Dear ClareThank you so much for taking the time to provide us with such a positive review! I'm thrilled that you enjoyed your time with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager
10/10 Eccellente
Debbie
Viaggio con la famiglia
14 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Really nice hotel
Debbie
Soggiorno di 1 notte ad aprile 2024
Risposta di Beth, il giorno 16 apr 2024
Dear DebbieThank you for taking the time to provide us with such a high rating - I'm pleased that you enjoyed your stay with us and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Jennie
Viaggio di coppia
5 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel was a last minute find and we were not disappointed in the least. We only stayed 1 night but it was great. The room was spacious, facilities in the room everything we needed and more, shower fab.
Staff at checking in and breakfast were really friendly.
Good to be able to walk out in the evening for a meal as well as the option to dine at the hotel if we wished.
Would definitely stay again.
Jennie
Soggiorno di 1 notte ad aprile 2024
Risposta di Beth, il giorno 10 apr 2024
Dear JennieWhat a wonderful review! Thank you so much for your glowing feedback, we really appreciate it. Your kind comments about your experience, and the service you received from both the reception and restaurant staff really mean a lot to us and I will be sure to pass on your feedback to the rest of the team.Thank you again for your wonderful review and we will very much look forward to welcoming you back again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Lesley
Viaggio di coppia
24 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent accomodations. Friendly and professional staff. Good quality food. Thoroughly enjoyed our stay
Lesley
Soggiorno di 1 notte a marzo 2024
Risposta di Beth, il giorno 27 mar 2024
Dear LesleyThank you so much for providing us with such wonderful feedback about your recent stay! I'm so thrilled that you enjoyed your time with us, especially the friendly nature of the team and the high quality of the food. I hope we will have the pleasure of welcoming you back to Casa again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Sarah
18 feb 2024
Sarah
Soggiorno di 1 notte a febbraio 2024
Risposta di Beth, il giorno 21 mar 2024
Dear SarahThank you so much for such a high rating! I'm thrilled that you enjoyed your recent stay with us and I really hope we will have the pleasure of welcoming you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Ian
28 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
Nice clean room, no noise from the surrounding area, good size shower, the bed an pillow was a bit hard gor me, reception told me on leaving that they fo have softer pillows, breakfast was plentiful, although I thought the sausage was a little dry.
Ian
Soggiorno di 1 notte a gennaio 2024
Risposta di Beth, il giorno 30 gen 2024
Dear IanThank you so much for taking the time to provide us with your feedback. I'm thrilled that overall you enjoyed your stay with us, and that you were particularly impressed with the comfort of the room.I am, however, disappointed to hear that there were some issues with your breakfast. Feedback like this is invaluable as it allows us to continually improve our offering here at Casa and I will certainly pass on your comments to the restaurant team. We really appreciate that you have taken the time to provide us with your comments and I hope that we will welcome you back again in the future. Next time you stay, please let the team know that you would prefer softer pillows and we will happily arrange this for you.Kind regardsBethGuest Services Manager.
10/10 Eccellente
chris
Viaggio di lavoro
24 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel
One of my favourite hotels in UK . Been a while since I stayed here. I am pleased to report it’s just as good & standards remain high.
chris
Soggiorno di 1 notte a gennaio 2024
Risposta di Beth, il giorno 26 gen 2024
Dear ChrisThank you so much for the high praise and for providing us with such a glowing review of your recent stay. I'm so pleased we are one of your favourite hotels and I hope we will welcome you back again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Richard
Viaggio di coppia
21 gen 2024
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Very modern hotel. Very nice and comfortable rooms.
Excellent food. Very helpful and friendly staff
Richard
Soggiorno di 1 notte a gennaio 2024
Risposta di Beth, il giorno 23 gen 2024
Dear RichardThank you so much for your glowing recommendation! Your review was a pleasure to read - I'm so pleased you enjoyed so many aspects of your stay with us.I hope we will welcome you back to Casa for another enjoyable stay again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Richard
17 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent hotel
Lovely friendly staff. Worth the stay just for the breakfast alone, good quality locally sourced farm produce.
Richard
Soggiorno di 1 notte a gennaio 2024
Risposta di Beth, il giorno 19 gen 2024
Dear RichardThank you so much for taking the time to provide us with your feedback, we really appreciate it! I'm thrilled that you enjoyed your recent stay, particularly the friendly service offered by our team.I'm also pleased to hear how much you enjoyed your breakfast experience. We think that the locally sourced produce is particularly tasty and I'm glad that you felt the same!I will certainly pass on your kind comments to the rest of the team, who I'm sure will be really pleased to hear how much you enjoyed your experience with us.Thank you again for your feedback and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Chelsea
Viaggio di lavoro
10 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Chelsea
Soggiorno di 1 notte a gennaio 2024
Risposta di Beth, il giorno 11 gen 2024
Dear ChelseaThank you so much for rating us so highly! I'm really pleased that you enjoyed your recent stay with us and I hope we will welcome you again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
T
Viaggio di lavoro
9 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
T
Soggiorno di 1 notte a gennaio 2024
Risposta di Beth, il giorno 10 gen 2024
Dear TThank you for providing us with such a high rating! I'm so pleased you enjoyed your stay with us and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager
6/10 Soddisfacente
Clive
Viaggio di coppia
1 gen 2024
Mi è piaciuto: Pulizia e personale e servizio
Easy to get to and convenient
Clive
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 3 feb 2024
Dear CliveThank you for taking the time to provide us with your feedback! I'm pleased that overall you enjoyed your stay with us and that you felt we were in a convenient location.I hope we will welcome you back again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Kevin
1 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kevin
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 10 gen 2024
Dear KevinThank you so much for providing us with such a high rating! I'm thrilled that you enjoyed your recent stay and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
David
1 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
David
Soggiorno di 3 notti a dicembre 2023
Risposta di Beth, il giorno 10 gen 2024
Dear DavidThank you so much for providing us with such a high rating! I'm thrilled that you enjoyed your recent stay and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Kayleigh, Tibshelf
Viaggio di coppia
1 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Kayleigh
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 10 gen 2024
Dear KayleighThank you so much for providing us with such a high rating! I'm thrilled that you enjoyed your recent stay and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Richard
29 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Richard
Soggiorno di 2 notti a dicembre 2023
Risposta di Beth, il giorno 30 dic 2023
Dear RichardThank you for providing us with such a high rating! I'm thrilled that you enjoyed your recent experience with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Jason
Viaggio con famiglia e bambini piccoli
29 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent hotel with friendly staff and great service.
Jason
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 2 gen 2024
Dear JasonThank you for the high rating! I'm so pleased to hear you enjoyed your stay with us and that you were particularly impressed with our wonderful team.I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Kevin
24 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay
Had a really good stay staff very friendly room clean and very quiet had room service one night the meal was hot and very tasty
Kevin
Soggiorno di 2 notti a dicembre 2023
Risposta di Beth, il giorno 25 dic 2023
Dear KevinThank you for taking the time to provide us with such a glowing review! I'm thrilled you enjoyed so many aspects of your stay and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Kevin
22 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Kevin
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 25 dic 2023
Dear KevinThank you so much for taking the time to provide us with such a high rating! I'm thrilled that you enjoyed your time with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager
10/10 Eccellente
Simon
21 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A beautiful hotel. Room was lovely. The bar staff were cheerful and the food was delicious. Overall, our one night stay was perfect
Simon
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 22 dic 2023
Dear SimonThank you so much for taking the time to provide us with your feedback, we really appreciate it! I'm thrilled that you enjoyed your recent stay, particularly your experience in Barca bar.It's great to hear how much you enjoyed the food and service and I will certainly pass on your kind comments to the rest of the team.Thank you again for your feedback and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Robyn
Viaggio di lavoro
15 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Robyn
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 18 dic 2023
Dear RobynThank you so much for taking the time to provide us with such a positive rating! I'm thrilled that you enjoyed your time with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager
10/10 Eccellente
Saravanakumar
12 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Saravanakumar
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 15 dic 2023
Dear SaravanakumarThank you for taking the time to provide us with such a positive review! I'm thrilled you enjoyed your stay and that you have rated us so highly. We will look forward to welcoming you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Danielle
11 dic 2023
Danielle
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 15 dic 2023
Dear DanielleThank you for taking the time to provide us with such a positive review! I'm thrilled you enjoyed your stay and that you have rated us so highly. We will look forward to welcoming you back to Casa again soon.Kind regardsBethGuest Services Manager.
8/10 Buono
Anna
Viaggio di coppia
4 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Anna
Soggiorno di 2 notti a dicembre 2023
Risposta di Beth, il giorno 5 dic 2023
Dear AnnaThank you for taking the time to leave a review of your recent stay. I'm pleased you enjoyed your experience and have rated us so highly.I hope we will welcome you back again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Sarah
Viaggio con la famiglia
3 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel
Lovely hotel, plenty of parking. Rooms are modern and clean and very comfortable. Staff are really helpful and I will be defo staying here again.
Sarah
Soggiorno di 1 notte a dicembre 2023
Risposta di Beth, il giorno 5 dic 2023
Dear SarahWhat a wonderful review, thank you so much!I'm thrilled that you enjoyed so many aspects of your stay with us, particularly the friendly and helpful service from our team. I will certainly pass on your feedback to them.Thank you again for your review and I hope we will welcome you back to Casa again in the future.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Thomas
Viaggio di gruppo
22 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Chatsworth House visit.
Thomas
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 23 nov 2023
Dear ThomasThank you so much for such a high rating! I'm pleased that you enjoyed your recent stay whilst visiting Chatsworth House.I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager
8/10 Buono
Suzanne
21 nov 2023
Suzanne
Soggiorno di 1 notte a settembre 2023
Risposta di Beth, il giorno 4 dic 2023
Dear SuzanneThank you so much for the high rating! I'm thrilled you enjoyed your recent stay with us and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Rob
Viaggio di lavoro
16 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rob
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 19 nov 2023
Dear RobThank you for leaving us such a high rating! I'm thrilled you enjoyed your time with us and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
8/10 Buono
Ian
14 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent breakfast
Pleasant staff
Reported a blocked basin at arrival. Checked but not attended to for 3 days.
Bistro meals not up to standard.
Ian
Soggiorno di 4 notti a ottobre 2023
Risposta di Beth, il giorno 19 nov 2023
Dear IanThank you for taking the time to provide us with your feedback. I'm pleased that you enjoyed your breakfast and were impressed with the service offered by our team.I am, however, disappointed to hear you had an issue with the basin in your room. This is not the high standard we aim to provide and I can assure you this is not usually the case. I'm sorry if this affected your time with us but please rest assured I will feed this back to our maintenance team.It's also a shame to hear you were disappointed with your meal experience. We do normally receive such high praise about both the bar and restaurant and so I can only apologise if we missed the mark on this occasion. I will certainly ensure your comments are passed on to our food and beverage team.Thank you again for your review and I hope you will give us another try in the future for an improved experience with us.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Debbie
13 nov 2023
Debbie
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 14 nov 2023
Dear DebbieThank you so much for providing us with such a high rating! I'm so pleased that you enjoyed your stay with us and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Telvinderjit
12 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Telvinderjit
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 14 nov 2023
Dear TelvinderjitThank you so much for providing us with your wonderful feedback! I'm so pleased that you enjoyed your stay with us and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
8/10 Buono
Wendy
11 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely welcome, very informative. Didn’t like pillows in room and darkness in room.
Wendy
Soggiorno di 2 notti a novembre 2023
Risposta di Beth, il giorno 13 nov 2023
Dear WendyThank you for taking the time to provide us with your feedback, I'm so pleased you found our team to be welcoming and informative.With regards to the pillows, please be assured that we do have softer, feather pillows available upon request and so if you do stay again please let us know your preference and we will happily organise this.Thank you for your feedback about the darkness of the room. I'm sorry if this negatively impacted your stay and I will certainly pass on your comments.Thank you again for your feedback and I hope we will welcome you back to Casa again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Russell
Viaggio di lavoro
7 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely friendly, modern and cosy hotel
First stay in the Casa Hotel and I was very impressed. Staff were friendly and attentive, bar had a nice atmosphere serving good food and breakfast was varied and of a very good quality. Bedrooms were spacious, well equipped and offer complimentary water and fresh milk. I will definitely be staying here again.
Russell
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 10 nov 2023
Dear RussellThank you so much for taking the time to provide us with such a positive review! I'm thrilled that you enjoyed your time with us here at Casa, particularly your bar and restaurant experience and the service provided by our team. I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager
10/10 Eccellente
T
Viaggio di lavoro
7 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely hotel, staff are first class.
T
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 7 nov 2023
Dear TThank you so much for taking the time to provide us with such a positive review! I'm thrilled that you enjoyed your time with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager
10/10 Eccellente
Andrew
6 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Andrew
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 7 nov 2023
Dear AndrewThank you so much for taking the time to provide us with such a positive review! I'm thrilled that you enjoyed your time with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager
8/10 Buono
Paul
4 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Paul
Soggiorno di 1 notte a novembre 2023
Risposta di Beth, il giorno 4 nov 2023
Dear PaulThank you for providing us with such a high rating! I'm thrilled you enjoyed your experience with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Sean
4 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Sean
Soggiorno di 2 notti a ottobre 2023
Risposta di Beth, il giorno 4 nov 2023
Dear SeanThank you for providing us with such a high rating! I'm thrilled you enjoyed your experience with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Viaggiatore verificato
Viaggio di lavoro
3 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 4 notti a ottobre 2023
Risposta di Beth, il giorno 4 nov 2023
Dear Guest Thank you for providing us with such a high rating! I'm thrilled you enjoyed your experience with us here at Casa and I hope we will welcome you back again soon.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Carolyn
29 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Carolyn
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 31 ott 2023
Dear CarolynThank you for choosing to stay with us and for providing us with such a high rating! I'm thrilled you enjoyed your stay and I hope we will welcome you back to Casa again soon.Kind regardsBethGuest Services Manager.
8/10 Buono
Nona
26 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Full service hotel
We ended up staying four nights at this hotel. Most things were wonderful, but there were a few annoying issues. The room was clean, but the heat did not work. They brought us a space heater and that made things more comfy. The food and service for both breakfast and dinner was SUPERB.
When we had to stay an additional night (different room) we had the same problem with heat only this time the heater did not work and neither did a replacement so we gave up. The staff was polite and helpful at all times and the location is excellent.
Nona
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 27 ott 2023
Dear NonaThank you so much for taking the time to provide us with your feedback. I'm thrilled that overall you enjoyed your stay with us, and that you were particularly impressed with the friendly service you received from our team. Your comments about the staff, as well as your dining experience, are really appreciated and I will certainly ensure they are fed back to the rest of the team.I am, however, disappointed to hear that you experienced some issues with the heating system in your room. We are in the process of installing a new heating and air-conditioning system which should hopefully eliminate any issues like this moving forward, however I'm sorry if it impacted your stay this time. Feedback like this is invaluable as it allows us to continually improve our offering here at Casa so thank you for bringing this to our attention. We really appreciate that you have taken the time to provide us with your comments and I hope that we will welcome you back again in the future.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Viaggiatore verificato
23 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 24 ott 2023
Dear GuestThank you for taking the time to provide us with your feedback and for rating your stay so highly. I'm so pleased you enjoyed your time with us and I hope we will welcome you back to Casa again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Udey
23 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Udey
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 23 ott 2023
Dear UdeyThank you for staying with us recently and for providing us with such a high rating! I'm really pleased you enjoyed your time with us and I hope you will stay again soon.Kind regardsBethGuest Services Manager
10/10 Eccellente
Paul
22 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Paul
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 23 ott 2023
Dear PaulThank you for staying with us recently and for providing us with such a high rating! I'm really pleased you enjoyed your time with us and I hope you will stay again soon.Kind regardsBethGuest Services Manager
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
22 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay here fir sure
Excellent hotel, good location, good facilities, comfy room, friendly efficient staff.
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 23 ott 2023
Dear GuestThank you for taking the time to provide us with such wonderful feedback! I'm absolutely thrilled that you enjoyed so many aspects of your stay and I will be sure to pass on your kind words to the rest of the team.Kind regardsBethGuest Services Manager.
10/10 Eccellente
Kamlesh
19 ott 2023
Kamlesh
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 23 ott 2023
Dear KamleshThank you for staying with us recently and for providing us with such a high rating! I'm really pleased you enjoyed your time with us and I hope you will stay again soon.Kind regardsBethGuest Services Manager
6/10 Soddisfacente
Sara
Viaggio di lavoro
12 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Mostly excellent but evening meal in bar poor
Overall a good hotel- clean, comfortable, excellent service at reception and breakfast. The evening meal in the bar let the place down. It took an hour to come and was very dry. Almost certainly they forgot the order but didn't admit to it. Hopefully this was a one off
Sara
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 12 ott 2023
Dear SaraThank you for taking the time to review your stay - we really appreciate it. It's wonderful to hear you enjoyed your stay overall and that you received excellent service from our reception and breakfast team.I am, however, sorry to hear there was an issue with your evening meal in Barca. This is not the high standard that we usually deliver and I can only apologise that we missed the mark on this occasion.I do hope you will give us another try in the future for an improved expreience.Kind regardsBethGuest Services Manager.
8/10 Buono
Peter, Newcastle
Viaggio di lavoro
6 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
An unexpected gem of a hotel which I’ll return to again. The staff are friendly, attentive and helpful. Plenty of parking, easily accessed from any direction. Breakfast offers a wide array of options including gluten free which was essential.
Peter
Soggiorno di 1 notte a ottobre 2023
Risposta di Beth, il giorno 7 ott 2023
Dear PeterThank you so much for taking the time to provide us with your feedback, I'm pleased you have rated us so highly and that you were impressed with so many aspects of your experience here at Casa. I will certainly pass on your kind comments to the rest of the team.Thank you again for your review and I hope that we will welcome you back again soon!Kind regardsBethGuest Services Manager.
10/10 Eccellente
Andrew
Viaggio di lavoro
29 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Andrew
Soggiorno di 2 notti a settembre 2023
Risposta di Beth, il giorno 29 set 2023
Dear AndrewThank you so much for rating us so highly. I'm pleased that you enjoyed your recent stay with us and hope we will welcome you back to Casa again soon!Kind regardsBethGuest Services Manager.