Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 186 su 591 recensioni" "
10 - Eccellente
186
Valutazione di 8 - Buono. 173 su 591 recensioni" "
8 - Buono
173
Valutazione di 6 - Soddisfacente. 107 su 591 recensioni" "
6 - Soddisfacente
107
Valutazione di 4 - Scarso. 60 su 591 recensioni" "
4 - Scarso
60
Valutazione di 2 - Terribile. 65 su 591 recensioni" "
2 - Terribile
65
7,4/10
Pulizia
8,0/10
Personale e servizio
6,6/10
Servizi
7,2/10
Condizioni e dotazioni della struttura
7,8/10
Ecosostenibilità
Recensioni
6/10 Soddisfacente
Christopher
19 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Christopher
Soggiorno di 17 notti ad aprile 2024
10/10 Eccellente
Haoxin
24 mar 2024
Haoxin
Soggiorno di 1 notte a marzo 2024
6/10 Soddisfacente
Clara
Viaggio con famiglia e bambini piccoli
25 feb 2024
Mi è piaciuto: Personale e servizio
On this particular stay, the water was really cold and the bathtub was dirty 😡
Clara
Soggiorno di 1 notte a febbraio 2024
Risposta di Hotel Management, il giorno 26 feb 2024
Dear Clara, Thank you for sharing your review with us. Please accept our sincerest apologies for the issues you experienced in your room. We will convey these concerns to the proper individuals, and we thank you for sharing this with us. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.Sincerely,Hotel Management
10/10 Eccellente
Hans
Viaggio di lavoro
5 gen 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Consistently good all the way around. Very friendly staff
Hans
Soggiorno di 3 notti a gennaio 2024
10/10 Eccellente
Robert
23 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was presence and professional. knowable of area in providing me with directions to places I wanted to go. I would come and stay at facility again.
Robert
Soggiorno di 1 notte a dicembre 2023
Risposta di Hotel Management, il giorno 24 dic 2023
Dear Robert, Thank you for posting such kind comments about our hotel, especially our staff. We try to provide service above and beyond your expectations, so we are pleased to see that you loved everything about your stay. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.SincerelyHotel Management
10/10 Eccellente
Cassandra
22 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
All was good with the property. The only thing that I disagree with is having to ask for kitchen items from the front desk. An extended stay should have the items already in the kitchen. The guest shouldn't have to ask for the items in my opinion...
Cassandra
Soggiorno di 1 notte a dicembre 2023
8/10 Buono
Dionna
Viaggio con la famiglia
17 dic 2023
Dionna
Soggiorno di 1 notte a dicembre 2023
10/10 Eccellente
DeMichael
17 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
DeMichael
Soggiorno di 1 notte a dicembre 2023
10/10 Eccellente
Hans
Viaggio di lavoro
15 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hans
Soggiorno di 4 notti a dicembre 2023
Risposta di Extended Stay America Gurnee, il giorno 15 dic 2023
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again in the future. Have a great day.
10/10 Eccellente
kristopher
4 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
kristopher
Soggiorno di 5 notti a novembre 2023
Risposta di Extended Stay America Gurnee, il giorno 15 dic 2023
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again in the future. Have a great day.
10/10 Eccellente
Hans
12 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Hans
Soggiorno di 4 notti a novembre 2023
Risposta di Extended Stay America Gurnee, il giorno 30 nov 2023
Thank you, sir! Look forward to seeing you again!.
6/10 Soddisfacente
Jay Dee
Viaggio con famiglia e bambini piccoli
4 nov 2023
Non mi è piaciuto: Pulizia, personale e servizio, servizi
We flew in from California for my sons Navy graduation. We arrived around midnight. Check in was easy and the lady was very nice and helpful. We got to our room and everything looked good until my 5 year old needed to use the restroom. I was shocked to say the least. Fecal matter splatter on the toliet lid and underneath the lid. It was so late my husband had to clean it. What made matters worse was next morning my husband went to speak to the manager about it and he actually jumped down my husbands throat saying he personally checked it prior to arrival and it was clean. The lady at check in had to run up to our room to see if the room was vacant before giving us that room.We have absolutely no reason to make something up like this. The guy was so worried about us leaving a bad review and actually brought in race about the lady that helped us when we checked in. Uhh no we had no intentions on leaving any review. But after this I had to. What was most upsetting is he didn’t offer to come look it to send a maid. It was all about us writing a bad review on him, So 3 days and not once did we have anyone come clean the room. Not once! This is 2nd time staying at a extended stay of America and sadly my last. Do better and trust that not everyone is lying. That was disgusting and awful to have to clean. I did take photos also
Jay Dee
Soggiorno di 3 notti a novembre 2023
Risposta di Hotel Management, il giorno 5 nov 2023
Dear Jay Dee, We deeply apologize for the unfortunate experience you had during your stay. We understand the importance of cleanliness and comfort and are truly sorry that your room did not meet those standards upon your arrival. Your feedback is valuable, and we will use it to address these concerns with our team to prevent such occurrences in the future. We appreciate your understanding and patience during this situation and regret any inconvenience it caused. Thank you for sharing your concerns, and we hope you can give us another opportunity to provide you with a more pleasant stay.Sincerely,Hotel Management
6/10 Soddisfacente
Jason
31 ott 2023
Hairy with no elevator.
Mostly clean except for hair all over the bathroom. Elevator was broke and a 3rd floor room sucked because of it. They should put things like that on the website.
Jason
Soggiorno di 3 notti a ottobre 2023
Risposta di Hotel Management , il giorno 1 nov 2023
Dear Jason, We appreciate you taking the time to share your feedback. We apologize for the inconvenience caused by the broken elevator and the cleanliness issue in the bathroom. We understand how important it is for our guests to have a comfortable and hassle-free stay, and we will work to address these issues promptly. Moreover, we will review our third-party and official websites to ensure everything is up-to-date. We are committed to providing the best possible experience for our guests, and we hope you will consider giving us another chance to make it right in the future.Sincerely,Hotel Management
10/10 Eccellente
Luis
30 ott 2023
Luis
Soggiorno di 1 notte a ottobre 2023
Risposta di Extended Stay America Gurnee, il giorno 9 nov 2023
Thank you for taking the time out of your busy day to fill out a survey. We hope to see you again!
10/10 Eccellente
Allison
15 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Allison
Soggiorno di 1 notte a ottobre 2023
Risposta di Extended Stay America Gurnee, il giorno 9 nov 2023
Thank you for taking the time to fill out a survey on our behalf. We hope to see you again! It was a pleasure!
6/10 Soddisfacente
JOSEPH
Viaggio con la famiglia
9 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stayed at this hotel as an alternative to Super 8 across the street. We normally stay there b/c it is close to Six Flags. The Super 8 reviews were terrible, therefore we looked for an alternative. Rooms clean, but sink clogged for our stay rm (306), Surprised NO coffee maker or coffee in rooms! The noise from the Hwy kept all three of us up. And for one night the people next room were loud! Manager had to come and tell them to turn down the noise. Surprised did not have coffee "all" day in reception area. Close to Olive Garden, Crackle Barrell and a Speedway. One light down from Six Flags: aka convenient! Would not stay again, b/c of the price. overall rating: Good
JOSEPH
Soggiorno di 2 notti a ottobre 2023
Risposta di Hotel Management, il giorno 11 ott 2023
Dear JOSEPH, Thank you for reviewing our hotel. It is nice you had a satisfactory stay, and we appreciate you pointing out specific items you loved and areas where we can improve. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. We are working with our team as we want our guests to have a perfect hotel experience while with us. Also, we have noted your room's location preference for your next visit to be on the side with minimal highway noise. Please return, and we welcome you for a better experience.Sincerely,Hotel Management
8/10 Buono
FNU
2 ott 2023
Mi è piaciuto: Personale e servizio
FNU
Soggiorno di 1 notte a ottobre 2023
Risposta di Extended Stay America Gurnee, il giorno 9 nov 2023
Thank you for staying with us and taking the time to fill out a survey. We hope to see you again.
6/10 Soddisfacente
April
Viaggio con la famiglia
6 set 2023
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia e personale e servizio
April
Soggiorno di 3 notti a settembre 2023
10/10 Eccellente
Brian
Viaggio con famiglia e bambini piccoli
4 set 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great place and staff
Brian
Soggiorno di 1 notte a settembre 2023
Risposta di General Manager, il giorno 5 set 2023
Thank you for staying with us and taking the time out to fill out a survey.Have a great day!
4/10 Scarso
Miranda
Viaggio con la famiglia
3 set 2023
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Excellent staff/Not very clean
The staff was extremely friendly and helpful. BUUUUT I found trash from a previous person’s stay in my room, on the floor so I don’t feel like my room cleaned well at all. The fridge leaked a ton of water on the floor, and our toilet got clogged on first night. Don’t recommend this place at.
Miranda
Soggiorno di 3 notti ad agosto 2023
Risposta di Hotel Management, il giorno 4 set 2023
Dear Miranda, Thank you for reviewing your time with us. We are disappointed with your unsatisfactory experience and apologize for any items overlooked during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. Our housekeeping and maintenance team is working on your issues, as our hotel's cleanliness is a key priority; we regret that this was your experience. On the positive side, we appreciate you mentioning our helpful and friendly staff, and we will surely share these notes with them. We appreciate your business and look forward to seeing you again for a better experience. Have a great day! Sincerely,Hotel Management
10/10 Eccellente
Maria
Viaggio di coppia
27 ago 2023
Mi è piaciuto: Servizi
We stayed for one night and so the property serviced its purposed. I would stay here again.
Maria
Soggiorno di 1 notte ad agosto 2023
Risposta di Hotel Management, il giorno 27 ago 2023
Dear Maria, Thank you for posting your review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests, so it is a pleasure to read the comments that you had a great experience with everything and that the property and service met your expectations during your stay. We will share your feedback with our staff as they will be pleased to hear our guests notice and appreciate their efforts. We hope you stay with us again the next time you visit Atlanta. Sincerely,Hotel Management
4/10 Scarso
stephen
Viaggio con la famiglia
15 ago 2023
Mi è piaciuto: Personale e servizio
Not as good as old recommendations.
The venting for stoves and bathroom were not good so the smell hung around. We were unsuccessful in trying to change my reservation at the end and ended up paying for our full stay anyways
stephen
Soggiorno di 14 notti a luglio 2023
Risposta di Hotel Management, il giorno 16 ago 2023
Dear Stephen, Thank you for staying with us and sharing your experience. Please accept our apology for the stove and the bathroom not working correctly and for any frustration and inconvenience this may have caused. Unfortunately, maintenance issues arise occasionally, and once identified, we work as quickly as possible to get everything fully operational. We will address the problems with our maintenance team to prevent them from happening again. We appreciate your feedback and understanding, and we hope you will choose to stay with us again. Sincerely,Hotel Management
10/10 Eccellente
Colleen
3 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Colleen
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 5 set 2023
Thank you for staying with us and thank you for taking the time to fill out a survey on our behalf. We hope to see you again.Have a great day!
4/10 Scarso
Patricia
Viaggio con la famiglia
29 lug 2023
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This hotel needs attention in the cleaning department.
Patricia
Soggiorno di 1 notte a luglio 2023
Risposta di Hotel Management , il giorno 30 lug 2023
Dear Patricia, Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the cleanliness issues you experienced. We have procedures in place to avoid such situations do not occur; however, we are very disappointed that we did not meet these expectations. We can do better, and we hope you will allow us to redeem ourselves. Sincerely,Hotel Management
8/10 Buono
Deron
16 lug 2023
Mi è piaciuto: Pulizia e personale e servizio
I chose this hotel because it cost less than the rest. If your looking for fancy schmancy with lots of amenities, this isn't for you. If your looking for a safe, clean, afforadable place to rest, don't hesitate. It's in a good, convenient, safe location.
Deron
Soggiorno di 1 notte a luglio 2023
Risposta di General Manager, il giorno 5 set 2023
Thank you for staying with us and thank you for taking the time out of your busy day to fill out a survey on our behalf. We hope you have a wonderful day!
10/10 Eccellente
Yaneth
3 lug 2023
Yaneth
Soggiorno di 1 notte a luglio 2023
2/10 Terribile
Catherine
18 giu 2023
Catherine
Soggiorno di 1 notte a giugno 2023
10/10 Eccellente
Cynthia
16 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
A wonderful quiet peaceful place.
Cynthia
Soggiorno di 1 notte a maggio 2023
Risposta di Hotel Management, il giorno 18 mag 2023
Dear Cynthia, Thank you for reviewing your recent stay at Extended Stay America! We're delighted you found our property peaceful and serene. Creating a calm environment is our top priority. Your kind words encourage our team, and we hope to welcome you back soon.Sincerely,Hotel Management
10/10 Eccellente
Cynthia
15 mag 2023
Mi è piaciuto: Pulizia e personale e servizio
The checking was wonderful. All the staff r wonderful
Cynthia
Soggiorno di 1 notte a maggio 2023
10/10 Eccellente
Elsie
Viaggio di coppia
19 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Elsie
Soggiorno di 1 notte a marzo 2023
10/10 Eccellente
Amy
Viaggio con la famiglia
17 mar 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Amy
Soggiorno di 1 notte a marzo 2023
10/10 Eccellente
Johnny
Viaggio di lavoro
14 nov 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Johnny
Soggiorno di 1 notte a novembre 2022
8/10 Buono
Kevin
5 nov 2022
Mi è piaciuto: Personale e servizio
Kevin
Soggiorno di 1 notte a novembre 2022
8/10 Buono
Chentell
Viaggio con la famiglia
3 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The rooms could use upgrading but the overall stay was pleasant and quiet.
Chentell
Soggiorno di 1 notte a ottobre 2022
Risposta di Hotel Management , il giorno 8 ott 2022
Dear Chentell, thank you for your recent stay at Extended Stay America. We are glad you had a pleasant stay at our hotel. We love what we do, but it is always nice to be recognized for a well-done job. We will share your compliments with our staff, and we hope to have the honor of hosting you again soon.Sincerely,Hotel Management
8/10 Buono
Diana, Beach Park
30 set 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Diana
Soggiorno di 1 notte a settembre 2022
2/10 Terribile
Christine
Viaggio con la famiglia
27 set 2022
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Christine
Soggiorno di 5 notti a settembre 2022
2/10 Terribile
Albert
Viaggio di coppia
22 lug 2022
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I was put in a room with a broken toilet twice.
Albert
Soggiorno di 1 notte a luglio 2022
Risposta di Hotel Management, il giorno 23 lug 2022
Dear Albert, thank you for choosing our hotel. Please accept our apologies for the inconvenience caused due to the shifting of the room and having the same issue in both the rooms. We certainly understand how frustrating it can be when maintenance issues arise. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again; we wish you all the best with your travels.
Sincerely
Hotel Management
10/10 Eccellente
PERSHELL
Viaggio di gruppo
27 giu 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice stay
Girls trip for a wedding it was comfortable . We relax after our long day of fun with the family.
PERSHELL
Soggiorno di 1 notte a giugno 2022
Risposta di Hotel Management, il giorno 29 giu 2022
Pershell, thank you for choosing Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you for taking the time to share your perfect rating. We look forward to hosting you again soon.
Sincerely,
Hotel Management
10/10 Eccellente
Andres
12 giu 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Andres
Soggiorno di 1 notte a giugno 2022
6/10 Soddisfacente
Jennifer
Viaggio con la famiglia
30 mag 2022
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Staff was nice and friendly. The room was not cleaned well, water on the floor and dirt on the floor.
Jennifer
Soggiorno di 1 notte a maggio 2022
Risposta di Hotel Management, il giorno 12 giu 2022
Jennifer, thank you for taking the time to write a review of our hotel. We are glad to read you liked our courteous associates, but we are sorry for the cleanliness issues you encountered in your room. This does not meet our standards, and steps have already been taken to address and correct our performance. We hope you will choose to stay with us again when your travels bring you back our way.
Sincerely,
Hotel Management
2/10 Terribile
Crystal
27 mag 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The front office person did not have our reservation and the hotel was overbooked. After driving by car across the country and being late at night, we went across the street and got a room there.
Crystal
Soggiorno di 1 notte a maggio 2022
Risposta di Hotel Management, il giorno 16 giu 2022
Crystal, thank you for choosing our hotel and being our guest. We are genuinely sorry for the confusion regarding your reservation and for the inconvenience this caused at our front desk. Although we are confident that this is an isolated incident, this in no way excuses the fact that we failed to provide you with better customer service. We assure you that we will look into this matter from our end to see what went wrong to ensure such concerns are not repeated in the future. We completely understand your frustrations and are grateful for your patience. W3e hope you will allow us another opportunity to restore a favorable impression of our hotel.
Sincerely,
Hotel Management
6/10 Soddisfacente
Lou
8 mag 2022
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Lou
Soggiorno di 1 notte a maggio 2022
6/10 Soddisfacente
Johnny
Viaggio con famiglia e bambini piccoli
11 apr 2022
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Pictures were deceiving
Johnny
Soggiorno di 2 notti ad aprile 2022
Risposta di Hotel Management , il giorno 13 apr 2022
Johnny, thank you for being our guest. We are pleased if you enjoyed your stay overall; however, we regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon.
Sincerely,
Hotel Management
10/10 Eccellente
Cesar
9 apr 2022
Cesar
Soggiorno di 1 notte ad aprile 2022
10/10 Eccellente
zofia
Viaggio di gruppo
21 mar 2022
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
zofia
Soggiorno di 2 notti a marzo 2022
Risposta di Extended Stay America Gurnee, il giorno 19 apr 2022
Thank you for staying with us and taking the time to fill out a survey!
10/10 Eccellente
Elena
16 gen 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worth every penny
I love this place. Room was clean and the gentleman at the front desk was very helpful from the moment I walked in. Completely made me feel welcomed. I will definitely have to stay here again.
Elena
Soggiorno di 1 notte a gennaio 2022
Risposta di Hotel Management , il giorno 19 gen 2022
Elena, thank you for the outstanding review. We were delighted to read how much you enjoyed your stay and that our devoted front desk staff took excellent care of you. We will be sure to share your comments with them. It was our pleasure hosting you at Extended Stay America. We look forward to seeing you again soon.
Sincerely,
Hotel Management
10/10 Eccellente
Karla Oyola
Viaggio di gruppo
23 nov 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything was nice. The service, cleanliness was excellent and the room was super comfortable.
Karla Oyola
Soggiorno di 2 notti a novembre 2021
Risposta di Extended Stay America Gurnee, il giorno 29 nov 2021
Thank you!
10/10 Eccellente
Dawn
17 nov 2021
Dawn
Soggiorno di 1 notte a novembre 2021
Risposta di Extended Stay America Gurnee, il giorno 19 nov 2021
Thank you for staying with us and for filling out a guest survey. We hope to see you again!
10/10 Eccellente
Carole
25 ott 2021
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Enjoyed our stay.
Carole
Soggiorno di 1 notte a ottobre 2021
Risposta di Extended Stay America Gurnee, il giorno 4 nov 2021
Thank you for staying with us and taking the time to fill out a survey.
Have a wonderful day!
2/10 Terribile
Viaggiatore verificato
Viaggio con la famiglia
25 ott 2021
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Gross
Room was very old and looked nasty. There were stains on the carpet, no electrical outlet in between the beds, the elevator was very dirty also. When bringing items to my car on check out date there were two ladies at the front desk stating they saw and had a picture of a bed bug they found and killed. They wanted their money back. The lady then met up with me in the elevator and showed me the picture - sure enough was a bed bug that they put right on the hotel information sheet as proof. I want my money back too!!
Viaggiatore verificato
Soggiorno di 1 notte a ottobre 2021
Risposta di Hotel Management, il giorno 26 ott 2021
Thank you for your detailed review. We apologize for the mistakes made when servicing your room and for the concerns you outlined. We will share your comments with our housekeeping and maintenance teams to ensure we prevent such reoccurrences. We will also review your additional comments appropriately and take action. We hope you will reconsider a future stay as we would welcome the opportunity to regain your trust.
Sincerely,
Hotel Management