Thank you for your feedback. Please accept our apologies as well every assurance we will be working to address the concerns outlined in your review. Normally our staff does a terrific job of responding to our guests’ needs, and in your case, that did not happen. We value your feedback and will use it to ensure we are more consistent with our service levels. We hope you will consider giving us another chance so we can make this up to you the next time you are in the area. Sincerely, Hotel Management

Dear Elizabeth, Thank you for taking the time to tell us about your visit. While we are glad you were satisfied with many aspects of your stay, we are disappointed that we did not meet all of your expectations. We take your concerns seriously and appreciate the feedback. Our goal is to deliver outstanding service to every guest at every opportunity. Therefore, we hope that you will come back soon and let us show you the hospitality we are known for providing. Thank you.Sincerely,Hotel Management

Dear Rachel, Thank you for taking the time to share your experience. We apologize for the cleanliness issues you encountered during your stay. This does not reflect our usual standard, and we regret the inconvenience or discomfort caused. Please know that we take your feedback seriously and will address these issues with our housekeeping teams to ensure thorough cleaning before assigning our guests. Your comfort and satisfaction are our top priorities, and we apologize for falling short of your expectations. We hope you'll consider giving us another chance to provide you with the excellent experience you deserve. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear William, Thank you for choosing us. We value your observations and apologize for not meeting your expectations with our complimentary grab-and-go breakfast. We take cleanliness very seriously. Rest assured, we're addressing this matter promptly with our teams for future enhancement. Thank you for bringing this to our attention, and we hope to exceed your expectations on your next visit.Sincerely,Hotel Management

Dear Hector, Thank you for your feedback and kind words about our customer service. We're glad to hear that you had a positive experience overall. Your comments regarding the cleanliness of the carpet are noted, and we apologize for any inconvenience this may have caused. We will address this issue with our housekeeping team to ensure that all areas of our hotel meet our cleanliness standards. Your satisfaction is important to us, and we appreciate your valuable input. We hope to welcome you back for an even better stay in the future.Sincerely,Hotel Management

Dear Rosa, Thank you for your feedback. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. Your feedback is deeply concerning, and we take cleanliness and maintenance issues very seriously. We will immediately address the noise, plumbing, pest, and bed concerns with our team to ensure corrective action is taken. Please know this does not reflect our standard of service. We value your patronage and regret we fell short of your expectations. Your comments will help us improve, and we hope to have the opportunity to regain your trust in the future.Sincerely,Hotel Management

Dear Michelle, Thank you for your feedback. We sincerely apologize for the unsatisfactory condition of your room and the inconvenience caused by the odor in the hallway. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Immediate action is being taken to address the cleanliness issues, and measures are being implemented to prevent similar incidents in the future. Your feedback is invaluable, and we hope for the opportunity to provide a more pleasant experience during your next visit.Sincerely,Hotel Management

Dear Malcolm, Thank you for your recent stay at our hotel. We sincerely apologize for the inconvenience and disappointment you experienced during your recent stay. Providing a seamless and comfortable experience for our guests is our top priority, and it's disheartening to hear that we fell short of your expectations. Rest assured, we are taking your feedback seriously and have addressed these issues with our team to prevent recurrence. We understand your frustration and regret any inconvenience caused. Your satisfaction is important to us, and we hope to have the opportunity to restore your faith in your future stays.Sincerely,Hotel Management

Dear Michelle, Thank you very much for your feedback. We strive to ensure guests have a comfortable and pleasant stay in clean and fresh accommodations. We apologize for not meeting these standards during your visit and appreciate your feedback, which will help us improve the guest experience. We take your concerns seriously and will address them accordingly. Please accept our sincere apologies for any inconvenience caused. We hope you will consider staying with us again if your travels bring you this way.Sincerely,Hotel Management

Dear Cynthia, We are delighted you found your stay at Extended Stay America peaceful and clean. Providing a serene and tidy environment for our guests is our top priority. Thank you for choosing to stay with us, and we look forward to welcoming you back for another enjoyable experience soon!Sincerely,Hotel Management

Dear Cassandra, Thank you for reviewing your stay and for the generous words about our convenient location. However, we hope you will accept our apologies for the inconvenience with the concerns you raised. We are happy for your lovely comments and genuinely grateful for your patience. Thank you for choosing Extended Stay America, and we hope to welcome you back any time you are in the area.Sincerely,Hotel Management

Dear Yolanda, Thank you for taking the time to give us feedback about your recent stay. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. Thank you again for your candid feedback.Sincerely,Hotel Management

Dear Yuri, Thank you for your feedback. We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. We genuinely hope you will consider giving us another chance to provide you with your desired stay.Sincerely, Hotel Management

Dear Eduardo, Thank you for the review. It is nice knowing you were pleased with our price and found the channels on the TV were as per your interest. We appreciate you being our guest at Extended Stay America and look forward to hearing from you soon.Sincerely,Hotel Management

Dear Phillip, Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any inconvenience caused due to the unclean and uncomfortable room you experienced during your stay. Our top priority is to exceed our guests' expectations, and we are disappointed that we could not do the same for you. We understand the importance of providing fresh and clean accommodations, and to ensure that we are flawlessly preparing each room for our guests, we will follow up with our housekeeping staff. We hope you will give us another chance to serve you and provide a more seamless and comfortable stay.Sincerely,Hotel Management

Dear Yog, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from our check-in staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely,Hotel Management

Dear Yog, Thank you for staying with us and taking the time to share your feedback. We are sorry to hear that our grab-and-go breakfast options did not meet your expectations, and we apologize for any concerns you had regarding the cleanliness of the carpets. Your feedback is highly appreciated and will be shared with our management team to improve our breakfast choices and ensure our housekeeping staff prepares rooms flawlessly for our guests. If you plan to visit our city again, we hope to have the opportunity to enhance your stay.Sincerely,Hotel Management

Dear Heaven, We're thrilled you enjoyed your stay with us at Extended Stay America! Thank you for highlighting how much you appreciated our convenient location near various shopping options. It was a pleasure accommodating you, and we hope to welcome you back again soon for another fantastic experience!Sincerely,Hotel Management

Dear Paulus, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring the cleanliness and maintenance of rooms for all guests, and we will ensure this is addressed appropriately. Our front desk team works all around to improve your time with us, and we appreciate your remarks about them. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management

Dear Kevin, Thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We are continually striving to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit.Sincerely,Hotel Management

Dear michon, Thank you for taking the time to write a review of our hotel. We are sorry about the issues you experienced during your stay. We were happy that our staff could resolve everything to your satisfaction, but we wanted to apologize for this inconvenience. We understand that every detail matters and assure you we are working to correct these concerns. Thank you again for your candid feedback. We hope to have the opportunity to make your next stay with us outstanding in every respect.Sincerely,Hotel Management

Dear Fatima, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are genuinely sorry for the frustration you were caused. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely,Hotel Management

Dear Sydney, Thank you for your candid review. We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you again.Sincerely, Hotel Management

Dear Karen, Thank you for your kind words about Extended Stay America! We're thrilled that you found our hotel exceptionally clean during your stay. Our dedicated team works hard to ensure a pristine environment for all our guests. Your positive feedback means a lot to us. Thank you for taking time out of your day to recognize our efforts! We hope you choose us whenever your travels bring you back this way.Sincerely, Hotel Management