2/10 Terribile
Julia
31 lug 2025
Non mi è piaciuto: Servizi
I have traveled extensively for 30 years and this was by far the worst experience. I arrived to the hotel at 8:30pm and was told my guaranteed reservation had been cancelled. The Front Desk told me they cancel all reservations by 6pm, no matter if there is a credit card attached to guarantee. Nowhere do they state this “policy” until you arrive - they have a sign in the lobby. They had rooms available but she refused to check me in as I had booked a different room type. I drove 10 hours and had to spend an hour on the phone with Expedia trying to find a resolution. I ended up finding a room somewhere else, as the hotel was not trying to fix the situation. I have never experienced such poor customer service at any hotel.
Julia
Soggiorno di 1 notte a luglio 2025
