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Recensioni per Ruby Room

2.5 out of 5
Ruby Room
1745 W Division St, Chicago, IL

Recensioni

7,8

Buono

Valutazione di 10 - Eccellente. 178 su 538 recensioni" "
Valutazione di 8 - Buono. 194 su 538 recensioni" "
Valutazione di 6 - Soddisfacente. 92 su 538 recensioni" "
Valutazione di 4 - Scarso. 39 su 538 recensioni" "
Valutazione di 2 - Terribile. 35 su 538 recensioni" "

8,4/10

Pulizia

7,8/10

Personale e servizio

7,6/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Zach

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love this place! Great location, great view of the city on the top floor.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ruby Room Inn, il giorno 28 apr 2024
Thank you Zach. We hope to have the opportunity to host you again in the future.

8/10 Buono

Marvin

Mi è piaciuto: Pulizia
The shower door was off of the roller hinges. Serious risk to fall and break. Top floor room had a nice view of downtown. Very serious stairs. Don’t do this place if steep stairs are an issue.
Soggiorno di 1 notte ad aprile 2024
Risposta di Ruby Room Inn, il giorno 23 apr 2024
Hey Marvin, thanks for the heads up on the shower door. I wish you would have let us knowduring your stay. We would have been happy to fix. Hope to see you again.

2/10 Terribile

Ali

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di John, il giorno 27 mar 2024
Ali, you have stayed with us multiple times, even after this review and I am completely confused by your comment and review. Please contact me directly to discuss at 411@humbledhospitality.com Thank you, John

10/10 Eccellente

Jacqueline

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and very comfortable! Very walkable to our concert venue and a bunch of restaurants/pretty neighborhoods to walk around! Felt very safe and secluded. Parking was available for a fee and it was a great parking spot, very close to the stay! Would stay here again.
Soggiorno di 1 notte a marzo 2024
Risposta di Ruby Room Inn, il giorno 27 mar 2024
Jacqueline, so very much appreciate your kind review. Chalk one up for the little guy. Thank you.

10/10 Eccellente

Melissa

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Very comfortable and great price!
Soggiorno di 1 notte a marzo 2024
Risposta di Ruby Room Inn, il giorno 27 mar 2024
Melissa, thank you kindly :)

8/10 Buono

Jeremiah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Rooms were nice but no TV was a bit of a surprise. Stairs to rooms were steep! and a bit scary if I'm being honest. Communication was a bit strained between myself and the hotel.
Soggiorno di 1 notte a marzo 2024
Risposta di Ruby Room, il giorno 4 mar 2024
Hi Jeremiah,I’m sorry the no TV was a surprise. We go to great lengths communicating we are not a traditional hotel and we reside in a historic building, with stairs. We wish you well.

10/10 Eccellente

Timothy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Ruby Room, il giorno 13 feb 2024
Timothy, thank you so much. We hopeto host you again in the future.

6/10 Soddisfacente

Melody

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The property was in a decent location and was clean and nice enough. Overall, it wasn’t a bad stay, but I’ve given it a 3/5 because there was some sort of fragrance or air freshener that was used and was so strong it gave me a headache and caused my eyes to burn. I had to open a window (and it’s currently winter). Otherwise, the pillows on the bed were fabulous.
Soggiorno di 1 notte a dicembre 2023
Risposta di Ruby Room, il giorno 29 dic 2023
Melody, I’m sorry our cleaning products were too strong for you. We have shared your feedback with our housekeeper and we appreciate the feedback. Thank you.

8/10 Buono

Bryce

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I enjoyed the simplicity of the rooms and check-in process.
Soggiorno di 2 notti a novembre 2023
Risposta di Ruby Room, il giorno 29 dic 2023
Thanks Bryce. We aim to please :)

10/10 Eccellente

Paige

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2023
Risposta di Ruby Room, il giorno 29 dic 2023
Paige,We really appreciate you and our customers. Thank you.

8/10 Buono

Seth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Ruby Room, il giorno 29 dic 2023
Thank you Seth.

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Not the place if you need comfort
This is an inn without staff on site. There are two major issues: the shower water was boiling hot! The water was so hot that I couldn't shower without getting burned. The second issue is the alarm went off throughout the nights, so obviously, I couldn't get one good night's sleep. I was there for business, so basically, I just needed a place to shower and sleep. This inn failed on both. Overall, I will not recommend it to anyone.
Soggiorno di 4 notti a ottobre 2023
Risposta di Ruby Room, il giorno 25 ott 2023
Dear Anonymous,I’m sorry we upset you. We just put in new smoke detectors and yours unfortunately needed to be returned and replaced. I wish we could have had the opportunity to speak with you directly to remedy these issues immediately.

10/10 Eccellente

Travis, Hilliard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This kind of takes contract free interaction to a whole new level. I was texted the door code and room number and never interacted with a single person. I prefer this method but understand it may not be for everyone. The property also has a few flights of stairs to get to your room, not sure what the accessibility options are but if someone needs those they should definitely confirm what they are before booking.
Soggiorno di 1 notte a ottobre 2023
Risposta di Ruby Room, il giorno 25 ott 2023
Hey Travis, We are grateful to our guests who take the time to research where they are staying and appreciate our business model. Thank you for your kind words. We look forward to hosting you again soon.

8/10 Buono

Kara

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Pros: Good location, close to many restaurants. Like the access my room had to a covered balcony with a little table & chair, and the outside backyard area. Room was clean and mostly quiet. Had lots of outlets which was wonderful. Good mirrors, including full length in room, large in bathroom, and a magnifying one. Neutral: It's an air B&B no frills room (e.g.: no TV), no visible on-site staff, and texts take a bit to respond to, but within 20 minutes (just feels longer when you are in the rain). A few of the plug ins blinked lights which was startling in the dark. No closet, but did include coat hooks and a few hangers. Cons: The stairs are those small twisty antique stairs from period dramas that turn tightly into the landing - difficult to navigate and practically impossible to do so if you are older and carrying significant luggage. The shower door didn't particularly want to slide open.
Soggiorno di 2 notti a ottobre 2023
Risposta di Ruby Room, il giorno 25 ott 2023
Kara, thank you so much for taking the time to share your experience.

2/10 Terribile

Chistopher

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
WARNING: Please please read the 1 star review before booking. There is no one on premises to speak with, all communications are AI generated. When we arrived to the building, our room was still dirty upon check in: dirty towels on bathroom floor, bedsheets we're still dirty from the last occupant... ok, we understand that happens. When we text the number to see what was going on we received AI responses and waited in the dirty for room for 30 minutes with no actions from the owner. It took us becoming frustrated and asking "what the hell is going on?" to finally receive a phone call from the owner, Simon. In an effort to displace blame, Simon yelled at us, said that we booked too late in the day, no one is around to clean the room, and said "I want you to leave" falsely claiming we went from "0 to 100" upon receiving his phone call, saying that we had raised our voices and swore at him. These accusations were not only false but an obvious effort to not take responsibility for the room not being ready at 6:30 pm when the previous guests check out was at 11:00 am. He told us we booked to late in the day (3pm) but 3hrs before we checked in, the room still wasn't clean. We were treated terribly... were told we would be refunded, but have received nothing yet.
Soggiorno di 1 notte a ottobre 2023

10/10 Eccellente

Lijin

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room had everything I would expect from a normal hotel. Spacious bed room and a well furnished room overall. Bed was comfortable. A/C did its thing. Even turned on the heat in the morning because temperatures dip to 50’s this time of year and that worked well too. Plenty of lighting and outlets. Bathroom sink was a bit more modern than I’d like leaning toward being slightly less functional and more design oriented. But can’t blame them for trying to be fashionable. Shower was warm with good water pressure too. Basically didn’t really notice that it was an Air B&B except for the missing staff but whatever help I needed I was able to get within minutes by texting their number. Overall a great first experience with an Air B&B.
Soggiorno di 1 notte a settembre 2023
Risposta di Ruby Room, il giorno 14 set 2023
Lijin,Awesome. We really live the fact we were your first Airbnb and we exceeded your expectations. Thank you sincerely.

4/10 Scarso

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Comfort della camera
Clean room, uncomfortable bed
The room was hard to find, even with text/email instructions. My biggest disappointment was in the comfort of the mattress and the microfiber/polyester sheets on the bed, they always make me so sweaty no matter the room temperature. The location was perfect for my needs, and check in was fast and smooth once I found the correct entry.
Soggiorno di 1 notte a settembre 2023
Risposta di Ruby Room, il giorno 11 set 2023
I’m sorry we were not a good fit for your needs.

6/10 Soddisfacente

Melissa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not good
Somewhat of a disaster in room 3D from the start. Room was not ready until 3:45 and check in was 3pm. We had a tight schedule that was affected by this. Had to vacate to allow housekeeping more time. Room was small, stairs were tricky to navigate (narrow/steep)with bags. Headboard was loose, chair had a busted leg that was rigged to look intact. Major ant infestation in front corner of room and the loudest bathroom fan I’ve ever heard. The communal kitchen was the absolute worst. Just filthy and clearly overlooked by housekeeping.
Soggiorno di 1 notte a settembre 2023
Risposta di Ruby Room, il giorno 11 set 2023
Apologies, we were slammed for the holiday weekend and had a housekeeper out sick. This is not how we operate.

10/10 Eccellente

Justin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Would definitely recommend
Very comfortable bed. Good location.
Soggiorno di 1 notte ad agosto 2023
Risposta di Ruby Room, il giorno 11 set 2023
Thank you?

10/10 Eccellente

Robert

Soggiorno di 2 notti ad agosto 2023
Risposta di Ruby Room, il giorno 11 set 2023
Thank you!

10/10 Eccellente

Fernanda

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2023
Risposta di Ruby Room, il giorno 11 set 2023
Fantastic. Thank you.

10/10 Eccellente

Thomas

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No issues finding the building and received specific access instructions via text. Quick walk to the Blue Line and a wide variety of dinning options in the area. Room was clean and nicely decorated. (Minor issue, but it would be nice to have a variety of pillows types. Four very lite feather pillows were provided but they don’t provide much head support.)
Soggiorno di 1 notte ad agosto 2023
Risposta di Ruby Room, il giorno 11 set 2023
Thank you for taking the time to share your experience.

10/10 Eccellente

Alina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Comfortable Stay for a Night in the City
Easy contactless check in process, and nice room for a night out in the city. Good for when you have plans all night and just need a place to stay - there is no TV.
Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 11 set 2023
Really appreciate you taking the time to share your experience. Thank you.

10/10 Eccellente

Gloria

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
It made us feel like we were part of the neighborhood because of how it looked more of an apartment than a hotel. The decore was nice too.
Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 11 set 2023
Love it. Thank you.

8/10 Buono

Juliet

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved Ruby Room. The location is A . The property is well-maintained and quiet for being so central. The staff at the spa are also really nice. Communication was A . Thanks! Will stay here again.
Soggiorno di 4 notti a luglio 2023
Risposta di Ruby Room, il giorno 26 lug 2023
Appreciate the review Juliet. Whatever we didn’t do to earn a 5, we are going to keep trying.

8/10 Buono

Jesus

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 11 set 2023
Thank you for staying with us.

10/10 Eccellente

Diane

Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 26 lug 2023
Thank you kindly Diane :)

2/10 Terribile

Wilberto

Viaggio di coppia
Was not given the code to get in.Had to find another hotel!
Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Wilberto, per our conversation we are and were readily available. I wish you would have reached out to us directly or Expedia.

10/10 Eccellente

Michaela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Michaela, we are grateful for your feedback.

6/10 Soddisfacente

Gina

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Not the greatest
The entry was difficult to find. It was raining and had to wade through 4” of water to get in shop where girls were super helpful to get me inside. Stairs were steep and a challenge with luggage. Bathroom had shampoo or other gooey liquid on floor.
Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Hi Gina, I’m sorry your experience was not great. We’llKeep trying.

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Well marked and easy to find. The stairs could be a bit of a challenge for those with mobility issues. Fantastic location.
Soggiorno di 1 notte a luglio 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Mary, our little business depends on people like you. Thank you so very much.

10/10 Eccellente

Christopher, Indianapolis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Return traveler and Ruby Room never disappoints. Excellent communication and instruction. 👏
Soggiorno di 1 notte a giugno 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Christopher, we really appreciate your repeat business. Thank you.

10/10 Eccellente

Karen

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I appreciated how clean my room was, and the quietness of the area. Would definitely stay here again !
Risposta di Ruby Room, il giorno 21 lug 2023
Karen, you rock :). Thank you.

10/10 Eccellente

Lawrence

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
I loved it here!! Only thing I would say is please add some sortve coffee maker ork cup thing to the kitchen
Soggiorno di 1 notte a giugno 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Hi Lawrence, we do indeed have a coffee maker in the kitchen. Thank you for staying with us.

10/10 Eccellente

Robert

Soggiorno di 1 notte a giugno 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Robert, many thanks for staying with us.

8/10 Buono

Sarah

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
My only issue was not having access to a mini fridge or television Otherwise, I loved the access to the courtyard and the door that opened to the back! Also the staff were very attentive
Soggiorno di 1 notte a giugno 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Thank you Sarah. Mini fridges are coming soon.

10/10 Eccellente

Nan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Nan, we really appreciate you.

6/10 Soddisfacente

Anthony

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
It’s a quirky place rooms are nice and fun. It’s cool to have quirky with no “reception “ but if you need to Get something answered in a hurry like , it’s midnight freezing outside and the front door keypad is not working and excepting my pin and you message Expedia and leave multiple messages for the owner and get nothing , then I’ve had a gut full of quirky. Owners if you own the property then own all the annoying customers and their questions 24 /7 . I’m in the service industry and the customer comes first. Own it then Own it Ps. Let us know the password for the free wifi which must be hidden somewhere in the room and a big fat sign that says free kitchen around the corner without having to find no small print in the hotel details
Soggiorno di 2 notti a maggio 2023
Risposta di Ruby Room, il giorno 21 lug 2023
Anthony, we go to great lengths to communicate prior to arrival but Expedia filters those messages as they will not provide guests direct contact information. If you give us another try, please contact us directly.

2/10 Terribile

Hao

Soggiorno di 1 notte a maggio 2023

10/10 Eccellente

Ioana

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a maggio 2023
Risposta di Ruby Room, il giorno 8 mag 2023
Thank you! We hope to host you again soon.

6/10 Soddisfacente

Jie

Soggiorno di 1 notte ad aprile 2023

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Good Value but no one on site
Great location and value, but a few issues. The heavy, glass shower doors weren't on the sliders and I had to move them myself to use the shower. It was kind of precarious. Also, the toilet clogged and though support was super helpful and responsive, there was no plunger or housekeeping on site. Overall, I appreciated the location and room for the price.
Soggiorno di 1 notte ad aprile 2023
Risposta di Ruby Room, il giorno 8 mag 2023
Thanks for sharing your thoughts. The shower door slider broke and the replacement part arrived late. Apologies.

10/10 Eccellente

James

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room was very nice and not your run of the mill hotel/hostel. I would definitely stay here again!
Soggiorno di 1 notte a febbraio 2023
Risposta di Ruby Room, il giorno 18 apr 2023
Amazing. Thank you so much James. We are different, intentionally and when we have the pleasure of hosting a guest that gets what we are striving to do, it’s extremely gratifying. Many thanks.

8/10 Buono

Julie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Once I found my room, it was fine. Very comfortable bed and covered the basics. Entry hard to find, and once inside the staircase was very dirty. Not a good first impression.
Soggiorno di 3 notti ad aprile 2023
Risposta di Ruby Room, il giorno 16 apr 2023
Hi Julie, apologies we are updating the rooms for busy season :)

6/10 Soddisfacente

Ryan

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
At 5p, I checked into the booked room. It was not cleaned and although I appreciate the prompt service of moving me to a smaller, vacant room it was inconvenient.
Risposta di Ruby Room, il giorno 16 apr 2023
Hi Ryan, thank you for your patience during our short staffed stay.

10/10 Eccellente

cassie

Viaggio di gruppo, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
I will definitely stay there again.
The hotel was really nice. Much nicer than I expected for the price. The staff was very friendly. I will definitely stay there again
Soggiorno di 1 notte ad aprile 2023
Risposta di Ruby Room, il giorno 16 apr 2023
Awesome, thank you!

10/10 Eccellente

Maria

Soggiorno di 1 notte a marzo 2023
Risposta di Ruby Room, il giorno 16 apr 2023
Fabulous! Thank you Maria.

2/10 Terribile

James, Springfield

Soggiorno di 1 notte a marzo 2023
Risposta di Ruby Room, il giorno 16 apr 2023
Hi James, we are sorry we did not meet your expectations. Please try us again.

8/10 Buono

Lena

Soggiorno di 1 notte a marzo 2023
Risposta di Ruby Room, il giorno 16 apr 2023
Thank you Lena.

8/10 Buono

Akshans

Soggiorno di 1 notte a febbraio 2023
Risposta di Ruby Room, il giorno 16 apr 2023
Many thanks for sharing your experience Akshans.