Dear Anthony,That sounds like a frustrating experience, especially being locked out in the rain late at night. It might be a good idea to bring this up with the hotel staff or management to ensure it doesn't happen again in the future. We provide extra keys outside in our lockboxes as you were instructed when you checked in.

Dear Bradley,It sounds like you had a convenient and enjoyable stay, especially with the proximity to Wrigley Field. The instant communication for check-in questions and cab advice seems like a helpful feature. Despite the parking difficulties, it's great to hear that you found the hotel safe, secure, and clean. Would you consider staying here again for your next trip to the area?

Dear Jessica,It sounds like you had a positive experience overall at the hotel, but parking was a challenge due to the high cost and lack of assistance in finding a more affordable option. Parking can indeed be a significant factor in the overall cost and convenience of a hotel stay, so it's unfortunate that you encountered difficulties in this area. Providing feedback about your experience with parking can be helpful for both the hotel and future guests. If you need any further assistance or have any other questions, feel free to let me know!

Dear Jeannie,It sounds like you had a positive experience overall at the hotel, but parking was a challenge due to the high cost and lack of assistance in finding a more affordable option. Parking can indeed be a significant factor in the overall cost and convenience of a hotel stay, so it's unfortunate that you encountered difficulties in this area. Providing feedback about your experience with parking can be helpful for both the hotel and future guests. If you need any further assistance or have any other questions, feel free to let me know!

Dear Bob,I'm sorry to hear about the inconvenience you experienced with your reservation being canceled without notice. This is certainly not the experience we aim to provide our guests. If you could provide more details about your situation, such as the date of your reservation and any specific circumstances surrounding the cancellation, I can better assist you in resolving this issue. Alternatively, if you would like to discuss this matter further with a member of our staff, please don't hesitate to reach out to us directly. We apologize for any inconvenience this may have caused and appreciate your understanding.

Dear John,Thank you for the perfect rating! I'm glad to see that you had a positive experience. If there's anything specific you'd like to share about what made your stay exceptional or if you have any feedback, feel free to let me know. Your insights can be helpful for others considering a stay at the same location.

Dear Nicole, Thank you for the perfect rating! I'm glad to see that you had a positive experience. If there's anything specific you'd like to share about what made your stay exceptional or if you have any feedback, feel free to let me know. Your insights can be helpful for others considering a stay at the same location.

Tim: I'm sorry you coudn't give us a better review. Perhaps you can contct me directly to discuss what might have happened during your stay?

Dear Seby,Thank you for your rating! If you have any specific comments or feedback about your experience that you'd like to share, feel free to let us know. We're here to ensure you have the best possible stay.

Dear Abigail,I'm sorry to hear that your experience was not satisfactory. If you have any specific concerns or feedback you'd like to share about your stay, please provide more details. Your input can be valuable in addressing any issues and improving the guest experience.

Dear Chelsea,Thank you for the 5/5 rating! We're delighted to see that you had a positive experience. If you have any specific comments or if there's anything else you'd like to share about your stay, feel free to let us know. We appreciate your feedback, and if you choose to stay with us again, we look forward to providing you with another excellent experience. If there's anything you need in the future, don't hesitate to reach out. Safe travels!

Firstly, we sincerely apologize for the inconveniences and frustrations you experienced during your stay. Your feedback is crucial, and we appreciate the opportunity to address your concerns.Regarding the request for photographs of yourself and your ID, our policy mandates the verification of the cardholder's identification to prevent any potential fraudulent transactions. However, we understand the repeated requests may have caused confusion and annoyance, and for that, we are truly sorry.Our property operates with a remote management system, which is why all pertinent details, including check-in procedures, are communicated via messages and emails. We understand that this system might be different from traditional hotel experiences, and we acknowledge that clearer communication could have enhanced your experience.Concerning the additional charge for incidentals, it's our standard hotel policy to place a hold on a specific amount as a precautionary measure. This is to cover any potential damages to the property. We regret that this was not adequately explained to you, and we will work on refining our communication in this regard.We would like to clarify that there was never an intention to report your reservation as a "no show" and reviewed reservation details to confirm it was not. There may have been a miscommunication between the party through which you booked, and we apologize for the inconvenience.We take all feedback seriously and will use this as an opportunity to review our procedures and ensure a smoother experience for future guests. Please know that we are committed to addressing these issues promptly.We truly regret that your experience did not meet your expectations, and we hope you might consider giving us another chance in the future to provide you with a more positive experience.

Dear Roberto,Thank you for sharing your positive feedback with a 5/5 rating! We're delighted to know that you had a great experience. If you have any specific comments or if there's anything you particularly enjoyed during your stay, feel free to share. We appreciate your support and hope to welcome you back for another wonderful stay in the future. If there's anything you need in the meantime, please don't hesitate to reach out.

Dear Joey, Great to hear that you had a positive experience! If you have any additional comments or details you'd like to share about your stay, feel free to let me know. Your feedback is valuable!

Dear Dan, Thank you for sharing your rating. If you have any specific feedback or concerns you'd like assistance with, please feel free to let me know. I'm here to help!

Dear Franchesca, That's great to hear! The decor and the city vibe can certainly contribute to a memorable experience. If you have any more thoughts to share or if there's anything else you'd like assistance with, feel free to let me know. Whether it's recommendations, questions, or feedback, I'm here to help!

Dear Veronica, I'm delighted to hear that you loved your stay at the hotel! It's great that you found it affordable, close to Wrigley, and enjoyed the walking distance to bars and restaurants. If you have any specific highlights or aspects you particularly enjoyed about the room or your experience, feel free to share. If there's anything else you'd like assistance with or if you have more feedback, I'm here to help!

Dear Patti, I'm glad to hear that you enjoyed the baseball-themed hotel and found it convenient. If you have any more feedback or if there's anything specific you'd like to share about your experience, feel free to let me know. Whether it's positive aspects or areas for improvement, your input is valuable. If there's anything else you'd like assistance with, please don't hesitate to ask!

Dear Max,Thank you for providing your rating! If you have any specific comments or details you'd like to share about your experience, feel free to let me know. I'm here to assist with any questions or information you may need.

Dear Jennifer,Thank you for sharing your experience! It's great to hear that the location worked well for your visit to the Christmas pop-ups and that the hotel's proximity to attractions was a highlight. Regarding the fire alarm issue, it's understandable that you might have concerns about after-hours situations. It's always a good idea to check with the hotel about their procedures and emergency contact information in case of any issues outside regular hours. If you have any more feedback or if there's anything else I can assist you with, feel free to let me know!

Dear John,Thank you for sharing your positive experience! I'm glad to hear that you enjoyed your stay at our baseball-themed hotel in Wrigleyville. If you have any specific highlights or if there's anything else you'd like to share about your stay, feel free to let me know. We appreciate your feedback, and we look forward to welcoming you back in the future!

Dear Courtney, I'm glad to see that you had a great experience! If you have any specific comments or details you'd like to share about what made your stay a perfect 10, feel free to let me know. Whether it's the service, amenities, or any standout features, your feedback can be valuable for others considering the same hotel. If you have any more questions or if there's anything else I can assist you with, just give me a shout!

Dear Jeanne, Thank you for sharing your rating. If you have any specific comments or if there's anything else you'd like to share about your stay, feel free to let me know. I'm here to help with any questions or assistance you may need!

Dear David,I'm sorry to hear about the issues you encountered with the customer service and payment process. It's frustrating when communication and billing are not handled smoothly. We list our Guest Benefits Package both on our site and all third-party sites as well. If there's anything specific you'd like assistance with or if you have additional feedback you'd like to share, please let me know. I'm here to help and provide information or guidance where possible.

Dear Karlie, Thank you for taking the time to share your positive experience! I'm glad to hear that your room was perfect, modern, and clean. It's also great that the location worked well for your plans, and the receptionist was helpful. We appreciate your feedback, and we look forward to welcoming you back for another stay. If you have any other comments or if there's anything specific you'd like assistance with, feel free to let me know. Safe travels!

Dear Katy, I'm glad to hear you had a positive experience! If you have any specific comments or aspects you particularly enjoyed about your stay, feel free to share. If there's anything else you'd like assistance with or if you have more feedback, I'm here to help!

Dear Megan,Fantastic! I'm delighted to see your perfect rating. If there's anything specific you loved about your experience or if there's anything you'd like to share, feel free to provide more details. We appreciate your positive feedback, and we hope to have the pleasure of welcoming you back for another 10/10 experience. If there's anything you need or any questions you have, don't hesitate to reach out. Safe travels!

Dear Isobel, Thank you for your rating. If there are specific details or areas you'd like to share more about regarding your stay at the Chicago Hotel Collection Magnificent Mile, or if you have any questions or concerns, feel free to provide more information. I'm here to help!

Dear Kent, I'm sorry to hear that your experience may not have met your expectations. If you'd like to provide more details or share specific feedback about what went wrong, I'm here to assist or address any concerns you may have. Your feedback is valuable, and I want to ensure your concerns are heard.

Dear Zina,I'm sorry to hear about the issue with your room key. It's essential for hotels to ensure a smooth check-in experience, and I appreciate your understanding. If you encounter any similar issues in the future or have other feedback to share, it's always a good idea to inform the hotel staff promptly so they can address the situation and make your stay as comfortable as possible. If you have any more comments or if there's anything else you'd like to discuss, feel free to let me know!

Dear Ethan, I'm glad to hear that overall your experience was positive. If you ever encounter any issues like the faint smell of smoke in the room, it's a good idea to inform the hotel staff as soon as possible. They might be able to address the concern or offer an alternative room to ensure your comfort. If you have any more feedback or if there's anything else you'd like assistance with, feel free to let me know!

Dear Thomas, I'm sorry to hear you had difficulty with the TV, and it seems there was no one available to assist you. If you encounter similar issues in the future, you might consider reaching out to the hotel staff through text or any other communication method they provide. They might be able to guide you through troubleshooting steps or send someone to assist you. Additionally, sharing feedback about your experience with the hotel staff could help them improve their services. If there's anything else you'd like assistance with or if you have more feedback to share, feel free to let me know!

Dear Jacquelyn, Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you experienced during your check-in process. We understand the importance of a smooth and timely check-in, especially with contactless procedures in place.Your feedback is valuable, and we will review our procedures to ensure that such instances are minimized in the future. If there's anything specific you would like to share about your experience or if there are additional details that could help us address this issue, please feel free to provide more information.We appreciate your understanding, and we hope that the rest of your stay was enjoyable. If you have any further comments or if there's anything else you'd like to discuss, please don't hesitate to reach out. We strive to improve our services based on guest feedback, and your input is important to us. Thank you for choosing our hotel.

Dear Michael, Thank you for choosing our hotel for your weekend trip to Boystown, and we're glad to hear that the location was convenient for your purposes. We appreciate your positive comments about the cleanliness and the ease of communication with the concierge.Regarding the luggage policy, we understand your concern, and we apologize for any inconvenience it may have caused. Guest feedback is essential for us to make improvements, and we'll certainly take your comments into consideration.If there's anything else you'd like to share or if you have specific suggestions for enhancement, please feel free to let us know. We value your input, and we hope to have the pleasure of welcoming you back on your future visits to Chicago. Thank you for sharing your experience with us.

Dear Brad, We're thrilled to hear that you had an awesome experience with your room and found the location convenient. It's great to know that the check-in and check-out processes were easy for you and that there was usually someone at the front desk to assist with any issues. Your feedback is much appreciated, and we hope to welcome you back for another excellent stay in the future. If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to do so. Thank you for choosing our hotel!

Mary: thank you for the great review! I'm glad you enjoyed your stay with us. Please let me know when you will visit us again so I can upgrade you!

Dear Alex, We appreciate your positive review and your 4/5 rating. It's great to hear that you had a wonderful time during your stay, and we're glad to know that the location was convenient for your needs. We apologize for the inconvenience with the second key, but we're pleased to see that it didn't significantly affect your overall experience.Thank you for recommending our hotel, and we look forward to welcoming you back for another enjoyable stay in the future. If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to do so. Your feedback is valuable to us.

Dear Eddie, Thank you for your rating. We're glad to see that you had a positive experience during your stay, as indicated by your 8/10 rating. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we hope to welcome you back for an even better experience in the future. Thank you for choosing our hotel.

Thank you so much for the great review! We strive to deliver this type of experience to all of our Guests. Please contact me directly upon your next visit to Chicago, and our Hotel!

Dear Jessica, Thank you for your feedback and your positive rating. We're delighted to hear that you had a great stay. We appreciate your input regarding parking information, and we'll work on providing more details on our website to assist our guests in the future.We also appreciate your comment about the coffee, and we'll take that into consideration for improvements.If you have any specific comments or if there's anything else you'd like to share about your stay, please feel free to do so. Your feedback is valuable, and we hope to have the opportunity to provide you with an even better experience in the future. Thank you for choosing our hotel.

Dear Courtney, Thank you for rating your experience a perfect 10/10! We're thrilled to hear that you had such an outstanding stay. If you have any specific comments or aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back for another exceptional visit in the future. Thank you for choosing our hotel!

Dear Marcie, We sincerely apologize for the frustration you experienced during your stay, particularly with the lack of on-site staff assistance and self-check-in procedures. We understand your concerns, and your feedback is important to us.We appreciate your compliments regarding the cleanliness and quiet atmosphere.We understand that effective communication and staff availability are essential for a smooth and enjoyable stay. We'll address these issues to improve our guests' experience and ensure that you receive the assistance and support you expect.Your feedback is valuable, and we hope you might consider giving us another opportunity in the future, where we can provide you with a more seamless and satisfying stay. If you have any specific suggestions or needs for your next stay, please feel free to share. Thank you for choosing our hotel.

Dear Patricia, We understand your concerns about the added fees, but it's important to note that the resort fee includes our Guest Benefit Package, which offers a long list of discounted attractions around Chicago and the U.S. Have you had the opportunity to take advantage of these discounts? Additionally, the package includes a 25 dining certificate per evening. Have you considered using this dining certificate during your stay? It's worth noting that both the discounts and the dining certificate never expire, providing you with options for a valuable and enjoyable experience. We hope you might consider exploring these benefits in the future, which can enhance your stay with us. Thank you for your feedback.

Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

Thank you for your feedback, we're glad to hear you enjoyed your stay. We hope to see you back soon! Thank you for choosing The Chicago Hotel Collection, safe travels.

Dear Theodore, I'm truly sorry to hear about the issues you encountered during your stay, including the room not matching your booking and difficulties during check-in. This is not the experience we want our guests to have, and we apologize for any inconvenience and frustration you experienced.It's essential for us to provide the room type that guests have booked, and we understand the disappointment when expectations are not met. This happens due to overbooking done by the third party.Your feedback is valuable, and we will review our procedures and communication to ensure that such issues are addressed promptly and do not happen in the future.We regret that your experience with us was disappointing, and we understand your decision not to stay with our chain again. We hope you might consider giving us another opportunity in the future to provide you with a much-improved experience. If you have any further concerns or if there's anything we can do to make amends, please feel free to reach out. Thank you for your feedback, and we appreciate your input as it helps us enhance our services.

Dear Nadine, Thank you for providing us with a perfect 10/10 rating for your recent stay! We're delighted to hear that you had such a positive experience. If you have any additional comments or specific aspects of your stay that you'd like to highlight, please feel free to share. Your feedback is important to us, and we look forward to welcoming you back in the future for another excellent stay. Thank you for choosing our hotel!

Dear Frank, Thank you for sharing your perfect 10/10 rating and your positive feedback about your recent stay at our hotel. We're thrilled to hear that you found our location to be outstanding, especially for those attending Cubs games, and that everything you needed was within walking distance in Wrigleyville.We're glad you found the self-check-in process straightforward, although different from traditional hotels. Providing a seamless and convenient experience is important to us, and your comments are appreciated.If you have any specific suggestions or if there's anything else we can do to enhance your experience in the future, please don't hesitate to share. We look forward to welcoming you back for another excellent stay. Thank you for choosing our hotel!

Dear Corey, Thank you for sharing your positive feedback and giving us a 5/5 rating for your recent stay at our hotel. We're delighted to hear that you had an awesome experience and found our location convenient for accessing the stadium, nightlife, and dining options in the area.It's great to know that you found the remote check-in process easy and that you were able to park conveniently nearby. Providing a seamless and enjoyable stay is important to us, and your comments are much appreciated.If you have any further comments or suggestions on how we can maintain this level of satisfaction or make your next stay even better, please feel free to share. We look forward to welcoming you back in the future for another fantastic stay. Thank you for choosing our hotel!

Dear Nicholas, I'm truly sorry to hear about the disappointing experience you had at our hotel. What you described does not align with the level of service and comfort we aim to provide to our guests, and I sincerely apologize for any inconvenience and frustration you experienced.Booking a King room and receiving a bunk bed room is a significant issue, however this is due to the third party you booked with overbooking your room for your stay.If you have any further concerns or if there's anything we can do to make amends for your disappointing stay, please feel free to reach out. We hope you might consider giving us another opportunity in the future to provide you with a more positive and comfortable experience. Thank you for sharing your feedback, and we appreciate your input as we work to enhance our services.