Esterni

Recensioni per The Westin Chicago Lombard

4 out of 5
The Westin Chicago Lombard
70 Yorktown Center, Lombard, IL

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 601 su 1001 recensioni" "
Valutazione di 8 - Buono. 200 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 98 su 1001 recensioni" "
Valutazione di 4 - Scarso. 53 su 1001 recensioni" "
Valutazione di 2 - Terribile. 49 su 1001 recensioni" "

9,0/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,8/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

mark

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I did like the interconnected restaurants to the hotel and the high ceilings and spacious foyer. The staff was accommodating and polite. I didn't like the room had a carpet stain.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 20 mag 2024
Dear Mark, Thank you for choosing The Westin Chicago Lombard and for your high rating. We are glad you had a pleasant stay and that our thoughtfully crafted property and intuitive associates enhanced your visit. It was also a pleasure reading you enjoyed your time at our in-house restaurants. That said, we are sorry for the oversight in your guestroom; we will address this appropriately to ensure everything is immaculate and welcoming. Thank you again for your feedback, and we hope we will be the first hotel you think of on future trips to the area.Sincerely,Mr. Kym Myers,General Manager

8/10 Buono

LeaAnne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was very nice and the property looked beautiful. My only complaint was that it was hot at night even with the air conditioner, said as low as it would go.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 20 mag 2024
Dear LeaAnne, Thank you for taking the time to share your review and for choosing us. We are pleased you enjoyed your time with us and that you liked our intuitively designed accommodations and attentive associates. That said, we are sorry for the difficulty you had with keeping your guestroom at a comfortable temperature. We will address this appropriately as we always strive to grow and improve our guest services. Thank you again for your business, and we look forward to welcoming you back to The Westin Chicago Lombard soon.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Ashley

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was pleasant and the bed was so comfortable! Only downfall was my room didn’t cool enough for my liking and I had the AC on.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 29 apr 2024
Dear Ashley, Thank you for evaluating your stay at The Westin Chicago Lombard. We enjoy hearing how much our guests can relax and recharge in our signature Westin Heavenly Bed, and we are also glad our intuitive associates enhanced your visit. That said, we regret not meeting some of your expectations; please know that our front desk is always available and happy to make you as comfortable as possible. We appreciate your business, and we look forward to seeing you again soon the next time you are in the Lombard area. Sincerely,Mr. Kym Myers,General Manager

8/10 Buono

Adrian, aurora

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great stay. Pool was a little cold. Sauna was not working. Staff was very friendly. Great location.
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Adrian, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that our intuitive associates and convenient location enhanced your stay. That said, we regret not meeting some of your expectations, and we will share your feedback appropriately. Thank you once more for your business, and we look forward to seeing you again soon on your next visit to the Lombard area. Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Keith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy access to get downtown with a younger child. Plenty of restaurants and the area us developing nicely. Pool was cold but not a big deal.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Keith, Thank you for the gracious review of The Westin Chicago Lombard. We are thrilled you and your family had a great stay and that our optimal location perfectly suited to your needs. It was our pleasure accommodating you, and we look forward to welcoming all of you back for another exceptional experience.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Dontrell

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Perfect location, great staff
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Dontrell, Thank you for choosing The Westin Chicago Lombard and for your high rating. We are glad you enjoyed your time with us and that our intuitive associates helped elevate and optimize your stay. It was also a pleasure reading our dynamic location was perfect for your visit to our city's many attractions. We hope we will be the first hotel you think of on future trips to the area.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Rikki

Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 14 mag 2024
Dear Rikki, Thank you for being our guest and for the outstanding rating. We are pleased that from check-in through check-out, we were able to provide you with a great stay at The Westin Chicago Lombard. We look forward to your return and wish you all the best with your future travels.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Craig

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
na
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 24 apr 2024
Dear Craig, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Shemickco

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything is nice
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 22 apr 2024
Dear Shemickco, Thank you for choosing us and for taking the time to post a review. We want to be a place where you are given a choice not just to get up but to rise. Our location seamlessly combines inspiring accommodations with enhanced amenities, and we are pleased we exceeded your expectations. It was our pleasure hosting you, and we hope you will make The Westin Chicago Lombard your home whenever your travels bring you to the area.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Mari

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 6 mag 2024
Dear Mari, Thank you for choosing us and for sharing your outstanding rating. We are thrilled that from check-in through check-out, we were able to provide you with a great stay at The Westin Chicago Lombard. We look forward to your return and wish you all the best with your future travels.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Paula

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
One of the best stays I've ever had at a hotel in Chicago. The staff was extremelyclean, modern, and quiet. There are so many shoppinganddiningoptionsaroundthe hotel. Book it, you won'tbedisappointed!, the room was extraordinary
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager, il giorno 15 apr 2024
Dear Paula, Thank you for the generous review of The Westin Chicago Lombard. We are thrilled you had a great stay and that you loved our impeccable accommodations and intuitive associates. We are also glad our optimal location worked well for your travel plans. Thank you once more for your recommendation, and we look forward to exceeding your expectations again.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Maher

Mi è piaciuto: Pulizia e personale e servizio
Easy and quick and professional check-in with a nice wonderful staff and good location
Soggiorno di 1 notte ad aprile 2024
Risposta di GENERAL MANAGER, il giorno 14 apr 2024
Dear Maher, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations with our attentive service and ideal location. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. Sincerely,Mr. Kym Myers, General Manager

6/10 Soddisfacente

Nadia

Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 28 apr 2024
Dear Nadia, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Sincerely,Mr. Kym Myers,General Manager

8/10 Buono

Chris

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall a great stay. The only issue was my room was near the elevator, and it was quite loud most of the night. Don’t know if there’s much they can be done about this, perhaps better sound dampening on the doors? Anyway, I love coming here and will be back next year.
Soggiorno di 3 notti ad aprile 2024
Risposta di General Manager, il giorno 8 apr 2024
Dear Chris, Thank you for choosing The Westin Chicago Lombard once again and for your review. While we are glad you had a pleasant time with us, we apologize for the noise issues you experienced due to the location of your guestroom. We understand the importance of providing a peaceful and comfortable environment, and we regret falling short in this regard. Please know for future visits, our front desk is available around the clock to help make you as comfortable as possible. Your feedback is valuable to us as we continuously strive to improve the experience of our guests. Thank you again for your loyalty to our hotel, and we love knowing you plan to return; we look forward to serving you better in the future.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Todd

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, clean, quiet and friendly staff
Soggiorno di 1 notte ad aprile 2024
Risposta di General Manager, il giorno 6 apr 2024
Dear Todd, On behalf of our associates, thank you for the kind review. We are thrilled you could take advantage of all our world-class destination offers, especially our beautiful location, invigorating surroundings, and thoughtful associates. All of us at The Westin Chicago Lombard look forward to having you visit with us again!Sincerely,Mr. Kym Myers,General Manager

8/10 Buono

Javonne

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This hotel has THE BEST BED! But there was an issue with the tub. It was super hard to turn the water on and the stopper was broken as well.
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 4 apr 2024
Dear Javonne, Thank you for evaluating your stay at The Westin Chicago Lombard. We are thrilled to know you loved our signature Westin Heavenly Bed and that it left you refreshed and invigorated for your time in our dynamic city. That said, we regret not meeting some of your expectations; please know for future visits, our front desk associates are always available to help make you as comfortable as possible. We appreciate your business and look forward to welcoming you back the next time your travels bring you to Lombard.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

JASMINE

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 1 apr 2024
Dear Jasmine, Thank you for choosing The Westin Chicago Lombard for your recent stay. It was a pleasure to read your generous compliments about how much you enjoyed our immaculate and fresh accommodations, and we appreciate you sharing these comments. We look forward to welcoming you again soon.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

QIANA

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
This is my second time staying here and I’ve loved it both times. Perfect place for me and my family. Away from the city but not too far from home. Very lovely hotel!
Soggiorno di 1 notte a marzo 2024
Risposta di GENERAL MANAGER, il giorno 29 mar 2024
Dear Qiana, Thank you for returning to The Westin Chicago Lombard. We love knowing you continue to enjoy our enhanced hospitality and our ideal location. It is always a pleasure to have you and your family as our guests, and we look forward to your next visit.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

GORDON

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff was excellent and very accommodating here at Westin Lombard, will be coming back for sure!
Soggiorno di 6 notti a marzo 2024
Risposta di GENERAL MANAGER, il giorno 28 mar 2024
Dear Gordon, Thank you for your generous review of The Westin Chicago Lombard. Our associates strive to go the extra mile, and we are pleased they helped make your stay exceptional. Thank you again for allowing us to host your visit, and we are excited to have the pleasure of doing so again whenever you return to the area.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Keith

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
Very nice
Soggiorno di 1 notte a marzo 2024
Risposta di GENERAL MANAGER, il giorno 25 mar 2024
Dear Keith, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Chelsea

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overall great stay. Only wish there would have been bellhop help with check in/out. I was traveling alone with my daughter and could have used some extra help (totally a me problem). Everything was great, staff was friendly, pool was warm. Will definitely stay here again.
Soggiorno di 2 notti a marzo 2024
Risposta di GENERAL MANAGER, il giorno 25 mar 2024
Dear Chelsea, Thank you for staying with us at The Westin Chicago Lombard. We are glad you and your daughter enjoyed our attentive service and took advantage of our indoor heated swimming pool. We also appreciate your kind suggestions of what would have made your visit even better, and we are excited bout your return.Sincerely,Mr. Kym Myers, General Manager

8/10 Buono

Tiara

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Enjoyed my stay!
Soggiorno di 1 notte a marzo 2024
Risposta di GENERAL MANAGER, il giorno 22 mar 2024
Dear Tiara, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your visit, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Rajneesh

Viaggio di coppia
It was a great stay
Soggiorno di 2 notti a marzo 2024
Risposta di GENERAL MANAGER, il giorno 21 mar 2024
Dear Rajneesh, Thank you for taking the time to share your experience at The Westin Chicago Lombard. Everything we do is designed to provide a revitalizing experience for our guests, and we are pleased that we exceeded your expectations. It was our pleasure accommodating you, and we look forward to seeing you again soon on your next visit to the area. Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Thu

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di General Manager, il giorno 14 mar 2024
Dear Thu, Thank you for staying with us and for your gracious rating. On behalf of all of us at The Westin Chicago Lombard, we would like to invite you for another outstanding visit.Sincerely,Mr. Kym Myers,General Manager

8/10 Buono

Lisa

Soggiorno di 2 notti a marzo 2024
Risposta di GENERAL MANAGER, il giorno 25 mar 2024
Dear Lisa, Thank you for choosing The Westin Chicago Lombard for your recent stay. We are pleased to see your kind rating. It was a pleasure accommodating you, and we look forward to you revisiting the next time you are in the area.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

KJ

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Loved it!!!!
Soggiorno di 2 notti a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 26 feb 2024
Dear Guest, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Lori

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It smelled nice
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 20 feb 2024
Dear Lori, Thank you for choosing The Westin Chicago Lombard for your recent stay. It was a pleasure to read your generous compliments about how much you enjoyed our immaculate and fresh accommodations, and we appreciate you sharing these comments. We look forward to welcoming you again soon.Sincerely,Mr. Kym Myers, General Manager

2/10 Terribile

Shirley

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Sink leaked, coffee pot broken floor lamp bulb burned-out, refrigerator didn't cool the pillows were dirty and only one robe.
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 19 feb 2024
Dear Shirley, We appreciate you taking the time to review our hotel. We hope you will accept our apologies for the maintenance and cleanliness issues you encountered in your guestroom and the inconvenience this caused. We have shared your review with our associates and will address this appropriately. We invite you to revisit for the integrated, revitalizing experience you deserve the next time you are in Lombard.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Timothy

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Beautiful hotel and fantastic staff! Convenient location with many shops and restaurants. I would highly recommend!
Soggiorno di 2 notti a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 18 feb 2024
Dear Timothy, Thank you for choosing to stay at The Westin Chicago Lombard. We are glad our location was perfect for your visit and that our devoted associates took good care of you. We hope we will be the first hotel you think of on future trips to the area.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Melissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 19 feb 2024
Dear Melissa, Thank you for the excellent rating of The Westin Chicago Lombard. We are pleased you enjoyed your stay, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Xochil

Soggiorno di 2 notti a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 18 feb 2024
Dear Xochil, Thank you for the perfect rating of The Westin Chicago Lombard. We are pleased you enjoyed your stay, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Lisa

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walking distance to Target, Yorktown mall, AMC theater and many restaurants. Pool , gym , sauna and hot tub are nice. Rooms are clean and comfy quiet.
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 12 feb 2024
Dear Lisa, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations and excellent amenities. We are glad our location was perfect for your visit to our city's many attractions, most notably to Target, Yorktown Mall, AMC theater, and many restaurants. We are pleased you enjoyed your stay, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

8/10 Buono

Jade

Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 21 mar 2024
Dear Jade, Thank you for the kind rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We are pleased you enjoyed your visit, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Crystal

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 11 feb 2024
Dear Crystal, Thank you for the perfect rating of The Westin Chicago Lombard. We are pleased you enjoyed your visit, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Julie

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel and great location!
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 11 feb 2024
Dear Julie, Thank you for choosing to stay at The Westin Chicago Lombard. We are glad our location was perfect for your visit. Located near O'Hare and Midway Airport and just 3 miles from the Metra, we enjoy providing a convenient and revitalizing retreat for our guests. We look forward to being the first hotel you think of on future trips to the area.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Viaggiatore verificato

Great thanks
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 4 feb 2024
Dear Guest, Thank you for the perfect rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We look forward to your return.Sincerely,Mr. Kym Myers, General Manager

8/10 Buono

William

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di GENERAL MANAGER, il giorno 4 feb 2024
Dear William, Thank you for the generous rating of The Westin Chicago Lombard. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers, General Manager

10/10 Eccellente

Joshua

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the property.
Soggiorno di 2 notti a gennaio 2024
Risposta di GENERAL MANAGER, il giorno 3 feb 2024
Dear Joshua, Thank you for choosing The Westin Chicago Lombard for your recent stay. It was a pleasure to read your generous compliments about how much you enjoyed our beautiful property, and we appreciate you sharing these comments. We look forward to welcoming you again soon.Sincerely,Mr. Kym Myers, General Manager

8/10 Buono

Stacy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di GENERAL MANAGER, il giorno 30 gen 2024
Dear Stacy, Thank you for the generous rating of The Westin Chicago Lombard. We are pleased you enjoyed your time with us, and we look forward to your return.Sincerely,Mr. Kym Myers,General Manager

10/10 Eccellente

Angelica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Weekend getaway
Stayed overnight for my husband birthday weekend! We loved every bit of it the staff was AMAZING and attentive this is our new fav place to stay! The hotel was clean the room was perfect and we will be back. I did not want to get out of bed it was so comfortable
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 24 gen 2024
Dear Angelica, Thank you for choosing The Westin Chicago Lombard. We are so grateful for your kind words and for claiming us as the most favorite hotel you have ever visited. We love it when people include us in their special celebrations; therefore, we are glad we could help make your husband's birthday memorable. It was also a pleasure reading our spotless hotel, and luxury guestrooms with our signature Westin Heavenly Bed, and our intuitive associates enhanced your stay. Thank you again for your business, and we love knowing you plan to return; we look forward to it.Sincerely,Mr. Kym Myers General Manager

10/10 Eccellente

Daniel James Burt

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I really liked the suite. Was able to get lots of work done and the food was great.
Soggiorno di 2 notti a gennaio 2024
Risposta di General Manager, il giorno 18 gen 2024
Dear Mr. James Burt, Thank you for evaluating your stay at The Westin Chicago Lombard. We enjoy hearing how much our guests can relax and recharge in their intuitively designed guestrooms that feature our signature Westin Heavenly Bed and Heavenly Bath. It was also a pleasure reading you loved the enriching food we serve. We appreciate your business, and we look forward to welcoming you back for another rejuvenating stay.Sincerely,Mr. Kym Myers General Manager

10/10 Eccellente

Anisha

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I absolutely love the hotel.. definitely recommend a stay
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 15 gen 2024
Dear Anisha, Thank you for taking the time to share your experience at The Westin Chicago Lombard. We are thrilled to know you enjoyed your time with us and that our thoughtfully crafted property enhanced your visit. Thank you again for your recommendation, and we look forward to welcoming you back soon.Sincerely,Mr. Kym Myers General Manager

10/10 Eccellente

Matthew

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Beautiful hotel! Service Sunday was friendly and very helpful. Monday morning service was rude to 3 of us as we checked out.
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 12 gen 2024
Dear Matthew, Thank you for your thoughtful review of The Westin Chicago Lombard. We hope you had an overall pleasant stay, and we are glad you loved our thoughtfully crafted accommodations. While we appreciate knowing you liked most of our associates, we apologize for the level of service you received from one of our team members. Your concerns have been shared with our team, and we have taken appropriate action to ensure these issues are not repeated. Thank you again for your feedback, and we look forward to welcoming you back for the exceptional hospitality you deserve.Sincerely,Mr. Kym Myers General Manager

10/10 Eccellente

Nick

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Going the Extra Mile
I had worked on preparation for a surgical appointment traveling to Chicago. When I attempted to print it out within the 18th-floor Platinum Club, the computer would not work due to a failed keyboard. Celina Wladzinska, a Westin employee, was able to print the document I needed for an 8 am appointment the next day. This was a tremendous help!
Soggiorno di 1 notte a gennaio 2024
Risposta di General Manager, il giorno 9 gen 2024
Dear Nick, Thank you for the wonderful review of The Westin Chicago Lombard. We are thrilled to read how much you enjoyed our thoughtful hospitality. Our associates are dedicated to delivering an excellent experience to all of our guests, and it will be an honor to pass along your compliments to Celina. Having said that, we regret not meeting some of your expectations; we will share your comments with the appropriate individuals as we are continually striving to grow and improve our guest services. Thank you again, and we look forward to welcoming you back on your next visit to Lombard.Sincerely,Mr. Kym Myers General Manager

10/10 Eccellente

Nicole

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di JK, il giorno 4 gen 2024
Thank you for the wonderful review! We hope to see you again soon, safe travels!

10/10 Eccellente

dwayne

Soggiorno di 1 notte a dicembre 2023
Risposta di JK, il giorno 4 gen 2024
Thank you for the wonderful review! We hope to see you again soon, safe travels!

10/10 Eccellente

James

Soggiorno di 4 notti a dicembre 2023
Risposta di jk, il giorno 27 dic 2023
Thank you for the great review!

4/10 Scarso

greg

Viaggio con la famiglia
Mi è piaciuto: Pulizia
There was a huge gathering there on the night we stayed. We heard kids running and screaming in the hallway until very late into the night. Tried to call down to the desk but the room phone didn't work. Far from a peaceful night.
Soggiorno di 1 notte a dicembre 2023
Risposta di JK, il giorno 26 dic 2023
We apologize for the inconvenience and hope we are able to accommodate your next stay with us during a less busy time at the hotel. Happy holidays and happy New Year!

10/10 Eccellente

Aaron

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice
Soggiorno di 1 notte a dicembre 2023
Risposta di GENERAL MANAGER, il giorno 25 dic 2023
Dear Aaron, Thank you for the generous rating of The Westin Chicago Lombard. We love welcoming our guests to the area with spacious accommodations, and excellent amenities, all in a beautiful location. We look forward to your return. Happy Holidays and Happy New Year! Sincerely,Mr. Kym Myers General Manager

10/10 Eccellente

Jurga, Willowbrook

Soggiorno di 1 notte a dicembre 2023
Risposta di General Manager, il giorno 26 dic 2023
Dear Jurga, Thank you for rating your stay at The Westin Chicago Lombard. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon.Sincerely,Mr. Kym Myers General Manager