Hall

Recensioni per The Westin Chicago Northwest

4 out of 5
The Westin Chicago Northwest
400 Park Blvd, Itasca, IL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 581 su 1004 recensioni" "
Valutazione di 8 - Buono. 217 su 1004 recensioni" "
Valutazione di 6 - Soddisfacente. 87 su 1004 recensioni" "
Valutazione di 4 - Scarso. 57 su 1004 recensioni" "
Valutazione di 2 - Terribile. 62 su 1004 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

cristiano

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Soddisfacente

Criccy

Viaggio di lavoro
Mi è piaciuto: Condizioni e dotazioni della struttura
La struttura è molto comoda e ben tenuta ,l'unica pecca che la mattina non mi è stata rifatta la stanza.
Soggiorno di 2 notti a ottobre 2021
Risposta di Angelica, il giorno 11 ott 2021
Thank you for sharing your comments regarding your recent stay. Guest feedback is important to us and your comments will be shared with our team. We do hope to have the opportunity to welcome you back for a future visit. Thank you

2/10 Terribile

MOHAMMED, RIYADH

Non mi è piaciuto: Personale e servizio
We booked 2 rooms for 4 nights and there was no hot water during the whole stay. We had to shower in cold water. We complained multiple times. They sent the maintenance person and he said to just run the water for a while, which did not solve the problem. When we spoke to the manager, after giving us multiple different answers they finally admitted that the pump in our section (840 & 841) was not working, but they did not solve the problem for us. All they did was offer us free breakfast, we said no thanks, we want hot water! They told us to email the front desk manager, which we did but we did not even hear back from them. Another issue we had was the safe would not work so they had to come in for 3 hours to break it open with a drill and hammers in the middle of the night until 2 am. I strongly do not recommend them as they were unprofessional with us.
Soggiorno di 4 notti ad aprile 2024
Risposta di Yessenia , il giorno 1 mag 2024
Thank you for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept our apologies for any inconveniences encountered with the room safe and lack of hot water in your room. We value your patronage and hope to welcome you back soon!

6/10 Soddisfacente

Amanda L

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
People go out and smoke right by the entrance. They were doing construction at the time and it smelled bad in the elevators. We asked for bottled waters to be delivered to our room and we never got them.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Leslie

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
Construction
Soggiorno di 1 notte ad aprile 2024
Risposta di Yessenia, il giorno 17 apr 2024
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 Eccellente

Curtis

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice, multiple floors so never overcrowded, very nice rooms. Very quiet also.
Soggiorno di 1 notte ad aprile 2024
Risposta di Angelica, il giorno 8 apr 2024
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 Eccellente

Kathleen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Lovely
Soggiorno di 1 notte a marzo 2024
Risposta di Yessenia, il giorno 27 mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Buono

Emma

Viaggio con la famiglia
It’s old and the rooms are not very clean allot of dust in the room . The staff not so friendly
Soggiorno di 4 notti a marzo 2024
Risposta di Yessenia, il giorno 27 mar 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

Christian

Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Definitely a good choice to go with for a nice little getaway.
Soggiorno di 1 notte a febbraio 2024
Risposta di Yessenia, il giorno 27 mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Soddisfacente

Gustavo, Lockport

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Property needs a make over especially bathrooms. With no ventilation or bathroom fan, a lot of ceiling peel and windows condensation. For such a large hotel, too small of a pool an lack of bathrooms, locker room and what they call a changing room is very unacceptable. Door doesn’t close and is falling apart along with mold on the walls of this room which looks like a make shift from a storage closet. No towels available from the athletic club that owns that area or oversees pool and attendant at desk was not helpful and rude. Very disappointed with this visit.
Soggiorno di 1 notte a febbraio 2024
Risposta di Yessenia, il giorno 21 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

garib

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
awesome stay
Soggiorno di 1 notte a febbraio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Scarso

T

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
My room was dirty when I arrived
Soggiorno di 1 notte a febbraio 2024
Risposta di Angelica, il giorno 3 apr 2024
Thank you for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept our apologies for any inconveniences encountered with the cleanliness of your room. We value your patronage and hope to welcome you back soon!

6/10 Soddisfacente

Jill

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Decent place - very loud if you are on a lower floor. Food in the restaurant is average at best but having Starbucks on site was great.
Soggiorno di 4 notti a febbraio 2024
Risposta di Yessenia, il giorno 21 feb 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Soddisfacente

Brittany

Soggiorno di 3 notti a febbraio 2024
Risposta di Yessenia, il giorno 27 mar 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Monis

Viaggio di lavoro
Mi è piaciuto: Servizi
This is the first time I have stayed at this hotel and it was a very comfortable stay. I got upgraded to the junior suite and loved the interstate view from my corner room .
Soggiorno di 2 notti a febbraio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Dariia

Mi è piaciuto: Servizi
Nice and clean.
Soggiorno di 1 notte a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Pauline

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Large and spacious. Good food.
Soggiorno di 1 notte a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Alejandro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great hotel
Soggiorno di 1 notte a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Soddisfacente

Timothy

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Room minus the bed being made didn’t appear to be clean.
Soggiorno di 1 notte a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Soddisfacente

Laila

Soggiorno di 2 notti a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Nicholas, lima

Soggiorno di 2 notti a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Leslie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Darnekka

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything
Soggiorno di 3 notti a dicembre 2023
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Melina

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Buono

Sam

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 Scarso

Jennifer

Mi è piaciuto: Personale e servizio e comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Kendra

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 6 notti a dicembre 2023
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 Soddisfacente

Elvis, Sheboygan Falls

Mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

Brittney

Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
BrittneyOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terribile

Andrea

Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 Soddisfacente

Ralf, Muenchen

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
dad Bad hatte Wasserschaden in der Decke. schimmel im Bad und Möbel abgewohnt. Personal super nett und haben an Weihnachten kurz vor Schluss noch Essern zubereitet für uns!!
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

Dayanara

Viaggio con animali domestici, Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It makes you feel welcomed and really nice and clean rooms. I like that is pet friendly.
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
DayanaraOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terribile

Diane

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Rip off
Have to pay almost $10 a day for WiFi. Then $20 a person for a really terrible buffet breakfast. There isn’t even a working tv in the workout room. The shower was luke warm. I’ll never stay at another Westin again. They nickel and dime you!
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

Raegan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I would definitely recommend this hotel.I really enjoyed my stay!!
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
RaeganOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Stefani

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
StefaniOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Skylyr

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di George, il giorno 5 gen 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 Buono

Life my Way

Viaggio di coppia
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Alejandro

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice hotel
Risposta di Yessenia, il giorno 21 feb 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Camey

Soggiorno di 1 notte a dicembre 2023
Risposta di Yessenia, il giorno 13 dic 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 Terribile

Karen

Viaggio con la famiglia
Soggiorno di 3 notti a novembre 2023
Risposta di Yessenia, il giorno 13 dic 2023
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 Buono

Miguel Dario

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Simple rooms. Only soap and toilet paper in the bathroom, no other amenities.
Soggiorno di 1 notte a novembre 2023
Risposta di Yessenia, il giorno 13 dic 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Iesha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di George, il giorno 5 gen 2024
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Patrice paglia

Soggiorno di 1 notte a novembre 2023
Risposta di George, il giorno 5 gen 2024
PatriceOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Pamela

Soggiorno di 3 notti a ottobre 2023
Risposta di Yessenia, il giorno 13 dic 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 Eccellente

Terry

Viaggio di lavoro
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great room great front desk clerk
Soggiorno di 1 notte a novembre 2023
Risposta di Yessenia, il giorno 21 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 Soddisfacente

Michele

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio
Could be a better overall stay
My husband and I attended a conference. Front desk very efficient and friendly. The hotel rooms need updating. Where the hotel has a problem is with the bartenders at the bar. This the second time we have been treated rudely and unprofessionally by the female and male bartender. They will ignore you and lie about prices and availability of the products. It makes you not want to order a drink.
Soggiorno di 1 notte a novembre 2023
Risposta di Yessenia, il giorno 16 nov 2023
Thank you for taking the time to let us know about your experience while staying with us. Based on your review looks like we have room for improvement we apologize for any inconvenience you may have experienced.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 Eccellente

Kevin

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good
Soggiorno di 1 notte a novembre 2023
Risposta di Yessenia, il giorno 16 nov 2023
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This is one of my favorite properties to have a stay in. I always enjoy staying.
Soggiorno di 1 notte a novembre 2023
Risposta di Angelica, il giorno 13 nov 2023
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 Eccellente

Ali

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Servizi
Beautiful place
Soggiorno di 1 notte a novembre 2023
Risposta di Angelica, il giorno 13 nov 2023
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!