Resort a Chicago

“Everything”

“This was a trip down memory lane, stayed at this resort when the kids were little, 24 years ago. Today the resort frankly speaking feels neglected. Reception was friendly but the hallways and rooms feel dated (popcorn ceiling, ‘dusty’ color of carpets). No amenities in the room (coffee maker or Keurig absent, no safe, etc.). Many hotels now offer hand showers, not here. While the usual wall mounted dispensers of shampoo, body wash and conditioner were present, at the the sink a small soap bar...

“My family and I truly enjoyed our recent stay in the Junior Cabin Suite with a balcony. The accommodations provided everyone with plenty of personal space, and the room was both nice and clean. I especially want to commend Amar for his excellent customer service. He went above and beyond to ensure I was not double-charged for our rooms and made sure we had everything we needed throughout our stay. The entire staff was excellent, and we appreciated the flexible parking options. We would...

“They dont have free breakfast so be warned. The AC was terrible. When it was hot outside it was hot in the room. When it was cold outside, same thing. They didn’t bring me any amenities or clean my room the first two days. They told me $300 deposit for four nights (75/night) although I heard the guests in front of me in line were told only 55/night. Not sure why but that was upsetting”