Resort a Chicago

“The hotel is beautiful. The staff seems like they are being forced to work there and hate their jobs. Also, the coffee maker in our room was broken. When we asked for a replacement, we were told there is nothing they could do. We could tell by the empty lot that the hotel wasn’t sold out. Why not take one from an empty room? I used to work for a hotel that really cared about the guests. No wonder this hotel is empty. We will not be staying again nor will we recommend this place.”

“My kids loved the waterslides everything. ”

“The staff was very friendly and helpful, but overall the hotel felt dated and underwhelming for a property presenting itself as a resort. The rooms were average, and the building itself feels very old with limited renovations. The pillows were honestly some of the worst I’ve experienced at a hotel - very lumpy and uncomfortable, and definitely in need of replacement. Overall, I’d consider this more of a 3-star hotel experience than a true resort stay.”

“Beautiful clean! Can’t say enough amazing things about this property. Doesn’t even feel like you’re in Illinois. Well done on management”