2/10 Terribile
Jennifer
15 mar 2026
Non mi è piaciuto: Personale e servizio e servizi
My family and I booked the room specifically so our children could enjoy the pool over the weekend. We are local, so the pool was the only reason for our stay.
When we arrived, the front desk staff completed the check‑in process and only afterward informed us that the pool was closed. Had we been told this before checking in, we would not have proceeded with the reservation at all.
Because the pool was unavailable, we stayed in the room for less than an hour while trying to resolve the issue. The front desk told us they could not cancel since the booking was through Expedia, so we contacted Expedia directly. Expedia reached out to the hotel, but the hotel declined to issue a refund even though we did not stay and the primary amenity we booked for was unavailable.
Charging nearly $300 for a stay we could not use is unfair, especially when the lack of disclosure prevented us from making an informed decision. We would have never checked in had we been told the pool was closed.
Jennifer
Soggiorno di 2 notti a marzo 2026