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Recensioni per Kempinski Hotel Chongqing

5 out of 5
Kempinski Hotel Chongqing
No.2 Jiangnan Avenue, Nan'an District, Chongqing, Chongqing

Recensioni

8,8

Eccellente

Valutazione di 10 - Eccellente. 46 su 78 recensioni" "
Valutazione di 8 - Buono. 19 su 78 recensioni" "
Valutazione di 6 - Soddisfacente. 7 su 78 recensioni" "
Valutazione di 4 - Scarso. 5 su 78 recensioni" "
Valutazione di 2 - Terribile. 1 su 78 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,2/10

Servizi

8,4/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soluzione Business
Hotel molto bello e con tutti i necessari confort. Lontano dall’area fiera ma vicino al centro. Il prezzo è ottimo
Soggiorno di 4 notti a ottobre 2017

8/10 Buono

Rosey

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and convenient. Service was great, friendly staff
Soggiorno di 4 notti a marzo 2024
Risposta di Luna, il giorno 1 apr 2024
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

Steven

Mi è piaciuto: Pulizia
Soggiorno di 7 notti a febbraio 2024
Risposta di Luna, il giorno 26 feb 2024
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!

6/10 Soddisfacente

YUE

Viaggio di gruppo, Viaggio di lavoro
Unprofessional front desk, slow check in, not familiar with local dinning and transportation.
Soggiorno di 1 notte a ottobre 2023
Risposta di Luna, il giorno 11 dic 2023
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!

4/10 Scarso

Kyoko

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
受付台が２つあります。左側の男性の方、態度極めて悪い。笑顔がなく、顔つきが怖い、イライラしているように感じる。受付し始まったら、いきなり電話し始め、相手と喋りながら受付を待たされるお客様に、申し訳なさがない。 入った瞬間の気分がダウンした。いくら施設が良くても、受付の男性の感じが悪すぎる。サービス業に向いてないと思うわ
Soggiorno di 1 notte a novembre 2023
Risposta di Luna, il giorno 22 nov 2023
Dear guest, Thank you for staying at Kempinski Hotel Chongqing and sharing your feedback! We are very sorry for not being able to provide you with a satisfactory stay experience! The issue has been addressed to relevant departments, and the hotel management attaches great importance to it. We will make continuous efforts to improve ourselves to gain your recognition, I hope you can see our progress next time you stay!

8/10 Buono

boris

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel
I had a great stay at the hotel, with excellent service, and a great room. Especially grateful to the staff for being responsive specifically Leo-duty manager who helped a lot and made me feel comfortable
Soggiorno di 6 notti a ottobre 2023
Risposta di Luna, il giorno 8 nov 2023
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

Maaz

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great!
Soggiorno di 4 notti a ottobre 2023
Risposta di Luna, il giorno 23 ott 2023
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel
Kempinski Chongqing is a nice hotel a bit from the classic city center. Very few people on the staff speak English, which makes it very hard to get the usual service that you expect from a Kempinski hotel. As an example, there is no room service menu in English so it is impossible to order any service to the room. The hotel is 10 years old and that might be seen in the bathrooms. And the cleaning is not the best, so don't expect a normal Kempinski level. However, the staff is nice, even though it is difficult to communicate with them
Soggiorno di 2 notti a settembre 2023
Risposta di Luna, il giorno 12 set 2023
Thank you for your stay at Kempinski Hotel Chongqing! Very sorry for not being able to provide you with a satisfactory stay experience ! We have reported the problem you mentioned to the relevant departments, and the hotel management attaches great importance to it. We will enhance housekeeping efforts and strengthen staff training. Hoping you can enjoy a better experience at our hotel next time! We are looking forward to serving you next time!

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
空调太热
竟然在重庆冬天酒店空调太热不能调整，服务员也没有解决，实在想不通。
Soggiorno di 1 notte a gennaio 2023
Risposta di 市场传讯总监, il giorno 31 gen 2023
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定，同时也抱歉没能为您提供满意的入住体验！我们已将您提及的问题反馈给相关部门。我们一定会不断努力提升自我来获得您的认可，希望您下次入住可以看到我们的进步！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 15 notti a maggio 2021
Risposta di Luna Liu Director of Marketing & Communications, il giorno 4 giu 2021
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定和喜爱。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！ Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

BING XUN

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
滿意的一次住宿
整體環境不錯,早餐多樣化.距地鐵工貿站走路約5~10分鐘.
Soggiorno di 7 notti a dicembre 2019
Risposta di 市场传讯总监, il giorno 27 gen 2020
尊敬的客人， 您好！ 非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定和喜爱。 重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

6/10 Soddisfacente

Tadeusz

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Very poor hotel
Were given a room 1019 above the air conditioning units for the hotel. Very noisy and asked to change rooms. Moved to 2018. Aircon did not work. Asked for a repair to be done. We were given a fan and told that's it!! Very poor management. Generally grubby hotel other than the lobby and restaurant floor. Not near a five star rating.
Soggiorno di 2 notti a dicembre 2019
Risposta di Director of Marketing & Communications, il giorno 6 gen 2020
Thank you for your stay at Kempinski Hotel Chongqing! We care about your feeling and experience very much and have already forwarded the incident you have met to the relevant departments and management. We are still working on the details which can improve the experience of customers, we are trying our best to make all the customers feel at home. We will try our best to improve ourselves. Hoping you can enjoy a better experience at our hotel next time! Thank you for your comments, and best wishes for you and your family. Wish you happiness and prosperity in 2020!

10/10 Eccellente

Jason

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2019
Risposta di 市场传讯总监, il giorno 23 gen 2020
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Brilliant hotel, modern and clean with very comprehensive breakfast and easy access to metro.
Soggiorno di 3 notti a dicembre 2019
Risposta di Director of Marketing & Communications, il giorno 23 dic 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

4/10 Scarso

Yuya

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
价格的确便宜 五星级酒店我定的两晚不超1000。 但是酒店硬件设施➕服务都不值这个价格。 首先地段：不在闹市区无论去哪里都要要打车20分钟距离 其次硬件：大堂很老旧，香薰味道太重，廉价香水味。一张沙发都没有。只有几个板凳。 房间：房间有两点我是满意的。第一房间很大。第二床很舒服。 不满意：还是老旧引起的。所有LED的灯都年久违修。开关无法正常关闭。几个氛围灯无法关闭。最让我不舒服的是毛巾。看上去可能三年没有换？毛巾都被洗的边都没有了。很薄。而且发黄。所有大大小小毛巾都是这样的。到处都是黄色小广告的名片。我都不敢想象，真的是重庆的五星级酒店？安保措施那么松？能纵容这样的事情发生？酒店门口满地黄色小广告。 酒店大门外全是摆摊的小贩。 真的是大失所望。 这个和一百一晚的小旅馆有本质差别么？ 差评。
Soggiorno di 2 notti a dicembre 2019
Risposta di 市场传讯总监, il giorno 23 dic 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！非常抱歉没能为您提供满意的入住体验！您的意见至关重要，给了我们不竭的动力。我们已在第一时间将您提及的问题反馈给了管理层和相关部门并且会密切保持跟进。我们一定会努力提升自我来获得您的认可，希望您下次入住可以看到我们的进步！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room very Clean, staff friendly and helpful! Great location.
Soggiorno di 2 notti a dicembre 2019
Risposta di Director of Marketing & Communications, il giorno 9 dic 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

KANG

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very nice ~ Clean room, the AC is functioning very well, breakfast good ~ I will come back
Soggiorno di 2 notti a novembre 2019
Risposta di Director of Marketing & Communications, il giorno 22 nov 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

BiuBiu

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
staffs are friendly, but facilities are quite old no upgrade work done at toilet.
Soggiorno di 5 notti a ottobre 2019
Risposta di Director of Marketing & Communications, il giorno 4 nov 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We already shared your comments with the related department and hotel management. We will strive to improve ourselves to gain your recognition. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 6 notti a ottobre 2019
Risposta di 市场传讯总监Director of Marketing & Communications, il giorno 30 ott 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

Viaggiatore verificato

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
ウォシュレットがあれば更に高得点可能です。
Soggiorno di 2 notti a ottobre 2019
Risposta di Director of Marketing & Communications, il giorno 28 ott 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We care about your feeling and experience very much. We already shared your comment with the related department and hotel management. We will strive to improve ourselves to gain your recognition. Hoping you can enjoy a better experience at our hotel next time! Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

6/10 Soddisfacente

Fareed

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not recommended to stay
The hotel is not up to real 5 star hotel . Could be better . Towels are too old and smelly. Hotel staff can’t speak English and very difficult to understand guest needs. Concierge service is poor and below standard.
Soggiorno di 5 notti a ottobre 2019
Risposta di Director of Marketing & Communications, il giorno 17 ott 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. It is our great honor to serve you and receive your suggestion. We are really sorry for all the issues you mentioned. We already shared your comments with the related departments and hotel management. We will continue to improve ourselves. Hoping you can enjoy a better experience at our hotel next time!

10/10 Eccellente

RUI PING

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a ottobre 2019

10/10 Eccellente

Kit Sum

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a settembre 2019
Risposta di 市场传讯总监, il giorno 8 ott 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Responsive staff. Needs greater variation in buffet menu
Soggiorno di 2 notti a settembre 2019
Risposta di Director of Marketing & Communications, il giorno 2 ott 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

8/10 Buono

Soo Peng

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Rain shower didn't work but was promptly attended to. Pillows too soft and flat, only one other choice of pillow. Should provide more pillow option
Soggiorno di 4 notti a settembre 2019
Risposta di Director of the Marketing & Communications, il giorno 11 set 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We will continue to improve ourselves. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Location off from the busy section of the city, but still accessible by taxi to the city centre.around 10mins taxi ride and half an hour from airport Though the quality of the hotel am not sure I could rate it five star, the staff were friendly, English limited understanding. But messed up our rooms on the first day of check in, and we weren’t able to get one of the rooms until after 5pm. Which slight set back. The rooms were a little tired and old, couldn’t even use the mini fridge as it was locked. Had to ring the concierge 3 times to get someone to come unlock it. The view is partial of the river, I would say regardless of rooms you choose, as there flats in front that blocking the view. The pool for you to use you need a swimming cap or you can’t enter. The steam room and jacuzzi was out of action on both ladies/men’s, imagine this has been the same case for a while. Would I choose stay there again, probably not due to the oldness of the hotel and some of the clientele It attract were bit unusual and very obnoxious. As oneness one started shouting at the front desk and customer, for supposedly waiting too long and holding up the queue
Soggiorno di 3 notti ad agosto 2019
Risposta di Director of Marketing & Communications, il giorno 29 ago 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review ! It is our great honor to serve you and receive your suggestion. Your opinion is of vital importance to us, which gives us continuous motivation. We are so sorry to cause such trouble to you! We care about your feeling and experience very much and have already forwarded the incident you have met to the fitness center, the relevant department, and management. We will try our best to improve ourselves. Hoping you can enjoy a better experience at our hotel next time!

8/10 Buono

Ningyi

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Soggiorno di 1 notte a luglio 2019
Risposta di Marketing & Communications Department, il giorno 4 ago 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！我们将继续努力来获得您的认可。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
我还是第一次在五星级酒店看到有人赤膊在前台办理入住，我很感动这家酒店的门童和前台的亲民，相信这是一家最接地气的凯宾斯基了。
Soggiorno di 2 notti a luglio 2019
Risposta di Marcom, il giorno 15 lug 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！我们已将您提及的问题反馈给了前厅部和管理层。我们将加强前厅部员工的培训，不断努力提升自我来获得您的认可，希望您下次入住能看到到我们的进步！重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

Atsushi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2019
Risposta di 重庆凯宾斯基酒店, il giorno 30 mag 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的肯定和喜爱。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

10/10 Eccellente

david

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Luxury comfort
This hotel is fantastic. Perfect mix between old school and modern design. Very clean and one of the most comfortable beds I've ever had the chance to lie in.
Soggiorno di 3 notti a maggio 2019
Risposta di Kempinski Hotel Chongqing, il giorno 2 ago 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review. We are very glad that you are satisfied with our hotel. Kempinski Hotel Chongqing will spare no effort to ensure you efficient, convenient and quintessential service continuously by the oldest European Luxury hotel operation. We are looking forward to serving you next time!

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
We stay 3 nights at Kempinski ChongQing. Staff at Reception counters very courteous but will be nice if concierge would do more to assist in getting taxi at lobby. Will be very nice if hotel can provide shuttles to nearby metro station. Room is nice and spacious but somehow have got a few mosquitoes in the room that we stay and stung us in toilet.
Soggiorno di 3 notti ad aprile 2019
Risposta di Maketing&Communications, il giorno 7 mag 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review ! It is our great honor to serve you and receive your suggestion. Your opinion is of vital importance to us, which gives us continuous motivation. We are so sorry to cause such trouble to you! We care about your feeling and experience very much and have already forwarded the incident you have met to the relevant departments and management. We will try our best to improve the service quality. Hoping you can enjoy a better experience at our hotel next time!

10/10 Eccellente

KIM

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
충칭에서 훌륭한 수준임
전반적으로 적극적으로 친절한 직원들....굿... 충칭지역 치고는 영어가 잘 통하는 편임 그렇지만 곳곳에 조금 씩 잔고장 나있는 것들이 수리 안되고 방치된 것들이 있음.. 룸서비스 음식 수준 괜찮음.. 조찬 괜찮음.. 그래도 룸에 비치된 와인잔은 가져가서 설겆이 해서 가져와야 되지 않나??-전반적인 청결에 대한 의문을 가지게 됨..
Soggiorno di 7 notti a marzo 2019
Risposta di Marketing&Communicaitons, il giorno 5 mag 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review ! It is our great honor to serve you and receive your suggestion. Your opinion is of vital importance to us, which gives us continuous motivation. We are so sorry to cause such trouble to you! We care about your feeling and experience very much and have already forwarded the incident you have met to the relevant departments and management. We will try our best to improve the service quality. Hoping you can enjoy a better experience at our hotel next time!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay!
The room was spacious and clean, but the air conditioner was not working, so the room was incedibly hot throughout the night. The staff were friendly and helpful!
Soggiorno di 2 notti a marzo 2019
Risposta di Marketing&Communications, il giorno 13 giu 2019
Dear guest, thank you so much for choosing Kempinski Hotel Chongqing and leaving your valuable review ! It is our great honor to serve you and receive your suggestion. Your opinion is of vital importance to us, which gives us continuous motivation. We are so sorry to cause such trouble to you! We care about your feeling and experience very much and have already forwarded the incident you have met to the relevant departments. We will try our best to improve the service quality. Hoping you can enjoy a better experience at our hotel next time!

6/10 Soddisfacente

JESSE

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
加強 檯服務小姐素貭
Soggiorno di 2 notti a febbraio 2019
Risposta di 市场传讯部, il giorno 4 mar 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！您的意见至关重要，给了我们不竭的动力。我们非常在意您的感受和入住体验，已在第一时间将您提及的问题反馈给了相关部门和酒店管理层并且会密切保持跟进，以便提高我们的服务质量。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

Meng

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2019
Risposta di 市场传讯部, il giorno 6 mar 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的喜爱和肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

qinghua

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2019
Risposta di 市场传讯部, il giorno 6 mar 2019
尊敬的客人，您好！非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们酒店得到了您的喜爱和肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

10/10 Eccellente

YungMing

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
首選
乾淨
Soggiorno di 2 notti a ottobre 2018

10/10 Eccellente

Phillip, Millbrook, AL

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A wonderful hotel! Beautiful, spacious, well maintained with incredible facilities. The staff was beyond friendly and helpful they were amazing! They have an Olympic length lap pool, a very well equipped workout room, a separate room for yoga, a full spa, and the biggest breakfast buffet I have ever seen in any hotel. Not enough nice things to say.
Soggiorno di 1 notte a settembre 2018

8/10 Buono

YOOSUNG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Grate staying~
It was very nice to stay in Kempinski Hotel in CQ. One thing little bit uncomfatable is the location and neighborhood of the hotel. I should call taxi to get some places for dinining or meeting.
Soggiorno di 2 notti a luglio 2018

10/10 Eccellente

Qiang

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location
Reception was very helpful with local restaurant recommendations. Lots of good eateries around. Close to light rail and ¥15 taxi to town center. The river front is a great place for evening sightseeing.
Soggiorno di 1 notte a luglio 2018

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
部屋が使いやすい バスタブも大きくて良かった ホテルは地下鉄バスの駅からすぐで動きやすい
Soggiorno di 2 notti a giugno 2018

8/10 Buono

PEI JUNG

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
中規中矩
會住這裡的主要是去隔壁參加展覽 如果去觀光區會有一段距離，但是門口的DiDi很多. 早餐很 local,量多,可以在酒店直接加比較便宜，RMB 60/人.(原本是160～） 床很軟。 雖然離輕軌500米，但還是考慮一下上下坡的問題
Soggiorno di 5 notti a giugno 2018

8/10 Buono

Kevin, Chicago, USA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Our stay at Kempinski Hotel Chingqing was made better by the excellent staff, especially from Manager Rock Zuo and front desk service from SueTan. We stayed in two suites on the Executive Floor and it was very quiet and comfortable. Carol Zhang at the Executive Lounge was very courteous and professional by waiting and serving us. The service was exceptional. Our room included breakfast. The breakfast menu was a little limited. Nonetheless, this hotel offered great value. We travel a lot. The price for the suites was a great value.
Soggiorno di 1 notte a maggio 2018

8/10 Buono

Hsiu Yuan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
공조기가 고장나서 너무 건조했습니다.
Soggiorno di 8 notti a febbraio 2018

4/10 Scarso

joel, florida

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Nicely decorated room but all downhill from there
Nicely decorated room but all downhill from there. The amenities and services were completely substandard. The bed was sunk in and soft like a 20-year-old mattress, the room was hot as an oven with no cooling system working, and had a nice soaking bathtub but the water only got very warm at best, certainly not hot. The service was very poor, particularly for what was supposed to be a luck Sharee hotel. We were told we had free parking, but every time we retrieved our car from the depths of the basement garage and went to the exit , The guard insisted on charging us until we backed up drove back up to the lobby and had to get them to call the guard to let us out, a process taking an additional 5 to 10 minutes. We had to do this three separate times! They had a nice brochure about different pillows you can get for your room, but it took talking to three different people on the phone to find out if they actually have them and then another hour wait for them to be delivered to the room. To top it off, the parking is all self parking down in the bowels of a deep garage that is poorly lit with dark shadows and somewhat scary to walk through, and when my wife slipped on their tile floor and skinned her leg, not that big of a deal overall, the manager was not even solicitous or polite or apologetic. Overall our stay at the Kim Pinsky was frustrating and disappointing, not sleeping on a terrible mattress in an extremely hot room with no cooling. Buyer beware.
Soggiorno di 2 notti a febbraio 2018

10/10 Eccellente

robert, 台北

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
交通便利，入住愉快
交通便利、附近吃飯也很方便，各種不同口味的餐廳都在步行距離之內，員工服務親切，房間內非常乾淨，這麼好的飯店一定要分享給大家，下一次還要入住，而且強烈推薦給親朋好友。
Soggiorno di 4 notti a gennaio 2018
Risposta di Nula, il giorno 4 feb 2018
尊敬的客人，非常感谢您入住重庆凯宾斯基酒店并留下您的宝贵点评！很荣幸我们的位置、员工服务及房间清洁得到了您的喜爱和肯定。重庆凯宾斯基酒店将竭诚为您提供舒适便利的入住体验，百年传承的精致服务及经典欧式奢华享受。热切期待您的再次惠顾！

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a gennaio 2018

6/10 Soddisfacente

David

Mi è piaciuto: Personale e servizio
Good location, but dated
Hotel is centrally located to the city center, but interior of the hotel is dated for a Kempinski brand. Buffet breakfast at this level of hotel should be better with better Asian food selections.
Soggiorno di 2 notti a dicembre 2017

2/10 Terribile

George, SZ

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad idea, never choose Kempinski.
Though ChongQing is not a city with good customer service, I'm still very upset about the experience with this so called 5-star hotel - Kempinski. Reservation: I booked 2 rooms with non-smoking on Expedia, when I got the front desk, they told me it's already arranged with 2 SMOKING rooms, and they didn't receive the NON-SMOKING request. And they refused to change due to national holiday, said it's full with no room left, asked us to get into the room to see if we can stand the smell. It's horrible smell in the room obviously, with false EYELASHES on the SOFA, we claimed to the manager, they managed to change 2 rooms within 10 min. The service recovery for this incident was a plate of fruit, nicely done? Bathing water: Late night we just found the water was not warm enough, it was midnight and we called them to fix it the next day. Second day the water was still not warm, they called someone to check and the man just touch the water by hand, said 'it's warm enough' and left! After calling the manager, someone brought a thermometer to see the water was only 35℃! The standard is 46~51℃ for the water in hotels, and the weather outside was 15℃. They fixed it the 3rd day! Service recovery was a pack of mooncake, in the 2nd day of Mid-Autumn festival, nicely done again huh? Other issues, like the waiter in the lobby is not willing to call a cab for customers, no one was smiling during the service even we said 'Thank you' some times initiatively. I wont choose Kempinski again.
Soggiorno di 4 notti a ottobre 2017