Esterni

Recensioni per Best Western Plus Hannaford Inn & Suites

2.5 out of 5
Best Western Plus Hannaford Inn & Suites
5900 E Galbraith Road, Cincinnati, OH

Recensioni

8,2

Ottimo

Valutazione di 10 - Eccellente. 404 su 1001 recensioni" "
Valutazione di 8 - Buono. 354 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 134 su 1001 recensioni" "
Valutazione di 4 - Scarso. 66 su 1001 recensioni" "
Valutazione di 2 - Terribile. 43 su 1001 recensioni" "

8,4/10

Pulizia

8,6/10

Personale e servizio

7,4/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Valentino

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a marzo 2020

10/10 Eccellente

Marisol

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There was a cockroach in one of the bathrooms.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 23 mag 2024
Thank you for the 5 stars and wow the review we do hope you let the front desk know.

10/10 Eccellente

Mary

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I just like a hotel that fulfills what it promised online!
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 19 mag 2024
Thank you so much Mary for the great review and we ar every happy you had a great stay with us and do hope to see you again in the future.

10/10 Eccellente

Dianne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Like that was close to medical facilities
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Services, il giorno 9 mag 2024
Thank you so much Dianne for the great review and we are very happy you had a great stay with us and hope to see you again soon.

8/10 Buono

Michael R

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room was great breakfast was just ok it’s we got there at 9:15 and there was no eggs left
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Services, il giorno 5 mag 2024
Thank you so much Michael for your review and we do listen and will see where they are lacking if breakfast is over at 10 the eggs should be filled. We are deeply sorry and we will be correcting this issue.

6/10 Soddisfacente

Elizabeth

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Property is extremely dated. Our room had dried paint drips on the kitchen flooring, the kitchen sink faucet had little to no water pressure, the coffee maker was equipped with coffee but no cups, and the couch looked like it had seen its share of prom goers from the 1990’s. Even though the room was technically clean, it looked dingy and dirty.
Soggiorno di 4 notti ad aprile 2024
Risposta di Guest Services, il giorno 25 apr 2024
We are deeply sorry you were not happy with your room we are under renovations. But you should have had the cups in and amenities int he room we do apologize for that.

10/10 Eccellente

Terry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I liked the convenience and the living room to relax before bed Just wish
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 25 apr 2024
Thank you for the 5 stars and the great review and we are very happy that you had a great stay with us and was able to relax - our king suites make it nice for those who like to have the bedroom separated. We do hope to see you again in the future.

6/10 Soddisfacente

Horace, Mililani

Viaggio con la famiglia
Non mi è piaciuto: Pulizia
Was found not to be very clean, starting with the couch in our room, which was totally unacceptable. It was not ergonomically suitable for the elderly. We were there for two nights and never used it for two reasons, dirty and not at all suitable for sitting. The staff were very nice!
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services, il giorno 23 apr 2024
We are so sorry for the issues you had with your room and we are checking it to see what has happened for we have new supervisors and housekeeping this should not happen thank you for letting us know. We do apologize.

2/10 Terribile

Miriam

Viaggio con la famiglia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This hotel has gone downhill. Rooms were not clean and the beds are terrible
Soggiorno di 3 notti ad aprile 2024
Risposta di Guest Services, il giorno 16 apr 2024
We are so sorry that you feel that way we are in the process of the renovations as you see the pods out there. I see that the name was changed on the reservation so I am presuming it was someone else that checked in. We are truly sorry.

8/10 Buono

Daniel, Springfield

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad aprile 2024
Risposta di Guest Services, il giorno 12 apr 2024
Thank you for the 4 stars and we are very happy that you have enjoyed your stay and do hope to see you again in the future.

10/10 Eccellente

Chris

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great staff and service.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 10 apr 2024
Thank you so much Chris for the great review and the 5 stars and we ar every happy you had enjoyed our hotel and the staff. We do hope to see you again in the future.

10/10 Eccellente

Deborah

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good experience. Clean and very quiet
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Services, il giorno 10 apr 2024
Thank you so much Deborah for the great review and 5 stars and we are so happy that you had a great experience with us and do hope to see you again in the future.

2/10 Terribile

Sharon

Non mi è piaciuto: Pulizia
The property is right next to the highway and has no insulation for outdoor noise or noise from guests above. It was a sleepless night and we had had enough and left the property at 4am. Not recommended to keep this hotel on Expedia
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Services, il giorno 3 apr 2024
We are deeply sorry that you were not happy at our hotel and while we do have the highway right near the hotel most of our guest that have issues with noise will ask for the opposite side. Please accept our apology.

10/10 Eccellente

monic

Viaggio di lavoro
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
you can get free drinks back to back @ anytime
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 2 apr 2024
Thank you for your review and we were wondering about the free drinks and realized it was our coffee and tea yes you can anytime you want for 24 hrs. We are happy you had a great stay and hope to see you again in the future

10/10 Eccellente

Jean

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The price ,breakfast included
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 26 mar 2024
Thank you so much for the 5 stars and we are very happy that you had a great stay with us. We do hope to see you again in the future.

10/10 Eccellente

Gillian

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The people make the place. I will stay here again. Great Value.
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 23 mar 2024
Thank you so much for the fantastic review and we are so happy that you had a great stay with us and do hope to see you again in the future!!Thank you for the 5 stars!

8/10 Buono

Thomas

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Walk in shower which is a much better option than an Accessible Room.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 20 mar 2024
Thank you for the great review and we are happy that you liked the new walk in showers we are putting in the rooms. We thank you for the 4 stars and hope you will come back in the future.

10/10 Eccellente

Dean

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great stay all around
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Services, il giorno 19 mar 2024
Thank you so much dean for the great review and we are so happy you had a great stay with us and we do hope to see you again in the future.

10/10 Eccellente

angi

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Regina was super nice to us.
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Services, il giorno 11 mar 2024
Thank you for the great review and we are very happy that you had a great stay with us. Thank you for the kinds word and we happy that Regina was kind. We hope to see you again in the futute.

10/10 Eccellente

julie

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 23 mar 2024
Thank you for the 5 stars and thank you so much for the fantastic review and we are so happy that you had a great stay with us and do hope to see you again in the future!!

4/10 Scarso

Somer

Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Property is under construction. The beds are uncomfortable, and the pillows are uncomfortable and there wasn’t any hot water.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 15 feb 2024
We are sorry that you were not happy with the hotel while we are not sure why you didn't have hot water and hopefully told the front desk for we have brand new water heaters. We do not usually get complains about our bed or pillows, I am sure you are not used to them But again we are sorry.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great
Nice area. Best night sleep I’ve ever had in a hotel bed. Clean and quiet hotel. Very nice and helpful people at front desk.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 12 feb 2024
Thank you so much for the 10 stars and we are happy that you enjoyed your stay with us. We are so happy that the front desk was great! We hope to see you again in the future.

8/10 Buono

Nicholas

Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 12 feb 2024
Thank you so much for the 8 stars and we are happy that you enjoyed your stay with us and hope to see you again in the future.

6/10 Soddisfacente

Ernest

Mi è piaciuto: Pulizia e personale e servizio
About 830pm a heavy pot smell I assume from either the hallway or another room found it's way into my room. It dissipated within the hour. Having grown up as a teenager in late 60's and early 70's I'm familiar with the smell. It's no major problem with me but if the room smells this way I'll decline to stay there. I'd be the same if it smells like an old bar.
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 10 feb 2024
Thank you for your review and we searched and found your room and date to figure out who and where it was we do not allow any smoking or vaping in our building even if it is legal. We have smoking area outside just for that. We are a smoke free work place too. We are deeply sorry.

10/10 Eccellente

Brandy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Services, il giorno 6 feb 2024
Thank you so much for the 10 stars and we are very happy that you had a great stay with us and hope to see you again in the future.

8/10 Buono

Ralph

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great place to stay
Everything about the hotel was great until the last night when the elevator broke. Otherwise, I would be happy to stay there again.
Soggiorno di 4 notti a gennaio 2024
Risposta di Guest Services, il giorno 1 feb 2024
Thank you for your review and we are are very sorry you experienced the issue with the elevators please accept our apology and we are happy the rest of your stay was great.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a gennaio 2024
Risposta di Guest Services, il giorno 30 gen 2024
Not sure why you gave us a 6 out of ten and Anonymous and no reason. So we do apologize for whatever went wrong.

2/10 Terribile

Richard

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 23 gen 2024
We are so sorry Richard that you were unhappy with your stay. We noticed that your reservation was in a different name. Being you did not state why you were unhappy we looked at your reservation to see if there were notes. Again please accept our apology.

10/10 Eccellente

Mark

Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Services, il giorno 30 gen 2024
Thank you for the 5 stars and we are happy you had a great stay. We do hope to see you again in the future.

8/10 Buono

Eliott

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Services, il giorno 11 gen 2024
Thank you so much Elliot for the 4 stars and we do hope you had a great stay with us and do hope to see you again in the future.

8/10 Buono

Eleanor

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Minor inconveniences but still my go to hotel
I generally stay at this hotel at least once or twice a year when visiting family nearby, and I've seen it go through many changes in the last decade or so. It has definitely improved many aspects that were slipping, and the friendly service has usually made up for any inconveniences in the process. It seems each room has its issues, and this time it was the shower door in rm 307 that would roll back open--hard to shower with one foot holding a door in place. It was mentioned to the front desk but nothing was done before the next day's shower. The heat in that room was also hard to regulate, though no issues in other rooms I've stayed in here. Still, the convenience and quality for the price keep me coming back.
Soggiorno di 2 notti a dicembre 2023
Risposta di Guest Services, il giorno 11 gen 2024
Thank you for your review Eleanor for we do take each one and make sure we work on the issues they may have or share the good with the staff. The door could not be fixed while someone is occupying the room we have to take them off and try to adjust them and we do apologize for the heat and have been going into all the rooms to make sure they are all working. We are so happy that we are your go to hotel and hope to see you soon.

10/10 Eccellente

Mark

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My wife and I have stayed here several times. The rooms are large and comfortable.The staff has always been friendly.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services, il giorno 11 gen 2024
Thank you so much Mark for the great review and we are very happy that you and your wife has enjoyed our hotel and our staff is doing great and we will be passing this review onto them so that they know what a great job they are doing.

8/10 Buono

Barbara

Viaggio di coppia
Extremely clean, all areas. A little dated, but they are updating.
Soggiorno di 3 notti a dicembre 2023
Risposta di Guest Services, il giorno 31 dic 2023
Thank you for the great review and yes we are updating our hotel we are happy you had a great stay and hope to see you again in the future.

10/10 Eccellente

Sarah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was excellent
Soggiorno di 3 notti a ottobre 2023
Risposta di Guest Services, il giorno 29 dic 2023
Thank you so much for the great review and 5 stars and we are sharing this with the staff to show them not only we are happy with them but the important people like the guest are. Thank you so much and Happy New Year!

10/10 Eccellente

Victoria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We like the size and amenities in our room. It has a queen-sized bed, desk and chair, kitchenette, couch and coffee table, and two chests of drawers. It has a shower (no tub), and a big bright mirror in the bathroom. The kitchen has a refrigerator/freezer, a microwave, a coffeemaker, and a sink. Another amenity is the complimentary breakfast with hot foods as well as other customary breakfast items. We were very impressed and feel is is a good value.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services, il giorno 23 dic 2023
Thank you so much for the truly review for our hotel. We do have a few rooms with tubs and while we are doing our renovations we spoke about keeping some due to some people like the tub. We are very happy that you had a great stay and we do hope to see you again in the future.

10/10 Eccellente

Gregory

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and close to shopping/restaurants. Good breakfast.
Soggiorno di 10 notti a dicembre 2023
Risposta di Guest Services, il giorno 23 dic 2023
Thank you for the great review and we are very happy you had a great stay. The area we are in is truly great and everything is walking distance so our guest do enjoy that unless they are going to do major shopping then they take their car across the street. Again thank you!

10/10 Eccellente

MATTHEW

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very close to the Kenwood Mall which is very nice and moderately upscale. Stayed overnight for a weekend Christmas shopping since there are many shopping choices in the area and we live 2 hours away. The king suite was very spacious, bed was comfortable and bath and shower area I think outstanding for the price point. The breakfast wasn't bad either with plenty of choices as well.
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Services, il giorno 5 dic 2023
Thank you so much for the 5 stars and great review and we are very happy that you had a great stay with us. We hope you enjoyed your shopping and look forward to having you come back again in the future.

6/10 Soddisfacente

Christian

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Only bad thing was mattress wasnt great and woke up with my back killing me
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 28 nov 2023
Thank you for your review and feedback Christian and we are deeply sorry that you did not like the mattress some really like the hardness of it. We do hope the rest of your stay was great.

10/10 Eccellente

Darlene

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The clerk, Ope at the front desk was as sweet as could be, considering my check in was Complicated due to an error in booking on line. The hotel was spotless and the updates were appreciated!
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 28 nov 2023
Thank you so much Darlene for the great review and 5 stars and Ope really appreciates the acknowledgement for she is a great asset to our company!

8/10 Buono

Charles

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nice place. We occupied the Suite with a king bed and small kitchen and sitting area. The room had obviously recently been updated. It was very nice would definitely go there again.
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 28 nov 2023
Thank you so much Charles for the great review and feedback we are very happy that you had a great stay with us and look forward to having you come back.

6/10 Soddisfacente

Carlos

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Guest Services, il giorno 22 nov 2023
Thank you for your 3 stars and we do hope you enjoyed your stay with us.

10/10 Eccellente

Olympia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay!
Would definitely stay again!
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 20 nov 2023
Thank you so much for the great review and the 10 stars and we are very happy that you had a great stay with us and do hope to see you again!

8/10 Buono

ashley

Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 14 dic 2023
Thank you for the 4 stars and we do hope you enjoyed your stay with us. We do hope to see you again in the future.

10/10 Eccellente

Heather

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Location good breakfast
Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 12 nov 2023
Thank you so much for the 5 stars and great review and we do hope to see you again soon.

4/10 Scarso

Lourdes, Alexandria

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Very disappointed. Broken elevator and not fixed during stay
Soggiorno di 3 notti a novembre 2023
Risposta di Guest Services, il giorno 12 nov 2023
We never expected a person to kick the elevator at 11pm and break it last night, there is absolutely no way to fix it on 12 hours. We are deeply sorry.

6/10 Soddisfacente

Marianne

Soggiorno di 5 notti a ottobre 2023
Risposta di Guest Services, il giorno 30 nov 2023
Thank you for the 3 stars and we do hope that you enjoyed your stay with us. We do hope to see you again in the future.

8/10 Buono

Seth

Viaggio di lavoro
Location was perfect
Soggiorno di 3 notti a ottobre 2023
Risposta di Guest Services, il giorno 9 nov 2023
Thank you so much Seth for the great review and we are so happy that we were a great location for you and that you enjoyed your stay. We hope to see you again in the future.

10/10 Eccellente

Hussain

Soggiorno di 1 notte a novembre 2023
Risposta di Guest Services, il giorno 9 nov 2023
Thank you so much for the 10 stars and we are so happy that you enjoyed your stay with us and do hope to see you again in the future.

8/10 Buono

colleen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Come to visit daughter at school frequently and have stayed here numerous times. Great place dollar for dollar.
Soggiorno di 2 notti a ottobre 2023
Risposta di Guest Services, il giorno 8 nov 2023
Thank you so much for the great review and feedback and we are so happy that we are your go to hotel. We look froward to seeing you come back again.

6/10 Soddisfacente

William

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e servizi
Breakfast quality awful. Coffee machine coffee terrible. No cleaning of rooms without customer request is great for corporate profit, sometimes good for environment, but not great for a hotel with higher aspirations.
Soggiorno di 3 notti a novembre 2023
Risposta di Guest Services, il giorno 6 nov 2023
We are deeply sorry you were not happy with the breakfast for it is the same all over. The nescafe machine is new. And the request to clean rooms has nothing to do with profit but does have in finding people who want jobs.