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Recensioni per Lifehouse Spa & Hotel

4 out of 5
Lifehouse Spa & Hotel
Frinton Road, Thorpe-le-Soken, Clacton-on-Sea, England

Recensioni

8,6

Eccellente

Valutazione di 10 - Eccellente. 192 su 385 recensioni" "
Valutazione di 8 - Buono. 119 su 385 recensioni" "
Valutazione di 6 - Soddisfacente. 48 su 385 recensioni" "
Valutazione di 4 - Scarso. 16 su 385 recensioni" "
Valutazione di 2 - Terribile. 10 su 385 recensioni" "

8,8/10

Pulizia

8,6/10

Personale e servizio

8,6/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,4/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Christine

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We both had a fabulous time. Loved the pool area. The gardens are beautiful- will have to return in the Summer next time. We only ate breakfast there but there was plenty of choice.
Soggiorno di 1 notte a marzo 2024
Risposta di Lifehouse, il giorno 27 mar 2024
Hello Christine, Thank you so much for your feedback, and we are so pleased to hear that you enjoyed your visit! We look forward to being able to welcome you back soon

2/10 Terribile

Laura, Chelmsford

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a marzo 2024

10/10 Eccellente

KATHERINE

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely - took my mum for her 60th and she loved it. Fantastic food, wonderful spa, already planning on returning
Soggiorno di 1 notte a marzo 2024
Risposta di Imogen, il giorno 11 mar 2024
Thanks Katherine, we are delighted you and Mum had a lovely time and we look forward to seeing you again soon!

10/10 Eccellente

Keely

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a relaxing place to chill and rejuvenate.Staff were polite and helpful. Treatments were amazing .will definitely be returning.
Soggiorno di 2 notti a gennaio 2024
Risposta di Lifehouse, il giorno 23 gen 2024
Hello Keely, Thank you so much for your feedback, we are all so pleased that you had such a wonderful stay! Looking forward to being able to welcome you back to us again soon.

10/10 Eccellente

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall the hotel, its facilities (spa in particular) and the grounds in which it is located are first class.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lifehouse, il giorno 18 dic 2023
Hello Robert, Thank you for your stay with us and for your wonderful feedback! We are so pleased that you had a relaxing stay. Looking forward to being able to welcome you back to us again soon.

10/10 Eccellente

Cairo

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everything you could want from a hotel. Was like a retreat, left feeling relaxed and fulfilled.
Soggiorno di 1 notte a dicembre 2023
Risposta di Lifehouse, il giorno 18 dic 2023
Hello Cairo, Thank you for your recent stay with us, and for taking the time to leave us your feedback. we are all so pleased to hear that you had a wonderful and relaxing stay! Looking forward to being able to welcome you back to us again soon.

10/10 Eccellente

KATHERINE

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hidden retreat Perfect for a night away Spa is lovely
Soggiorno di 1 notte a novembre 2023
Risposta di Lifehouse, il giorno 17 nov 2023
Hello Katherine, Thank you for your recent stay and your wonderful feedback. We are so pleased to hear that you had a wonderful time with us! Looking forward to being able to welcome you back to us again.

8/10 Buono

Linda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
all good apart from evening meal the room was so dark could hardly see menu or what we were eating. £18;00 for half a cauliflower
Soggiorno di 1 notte a novembre 2023
Risposta di Lifehouse, il giorno 10 nov 2023
Hello Linda, Thank you for your recent stay, and for taking the time to leave us your feedback. This will be passed onto our restaurant team. We do hope to be able to welcome you back to us again soon.

8/10 Buono

Sarah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were too hot, no aircon. Pool was overcrowded. Food was excellent.
Soggiorno di 2 notti ad agosto 2023
Risposta di Lifehouse, il giorno 10 nov 2023
Hello Sarah, Thank you for your feedback following your stay with us. Whilst we are glad to hear that you enjoyed your stay, we are sorry to hear that there were aspects that did not meet your expectations. We do hope that you brought this to our attention also whilst you were with us on resort. We do hope to be able to welcome you back to us in the future.

2/10 Terribile

Bethanie

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
My experience was ruined by my travelling companion and when the cleaners entered my room they stole items such as a bottle of wine that I had paid a lot of money for. My slippers also went missing then the next day even though I asked them not to enter my room. They did. And then my slippers miraculously reappeared. I did not feel safe whilst I was there. Or comfortable.
Soggiorno di 3 notti a ottobre 2023
Risposta di Lifehouse, il giorno 18 ott 2023
Hello Bethanie, We are sorry to hear that you travel companion did not add to your enjoyment of your visit with us. Our Housekeeping team worked very hard following your departure due to the mess left behind by you and your companion in the room. Your disturbance of other guests has also been noted in our files.

8/10 Buono

Ria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nice hotel with fine spa. Very nice garden and superfriendly hostesses. One thing that we missed is an airconditioner. There is a fan but it is very warm in the room
Soggiorno di 1 notte a settembre 2023
Risposta di Lifehouse, il giorno 26 set 2023
Hello Ria, Thank you for your recent visit, and for your wonderful feedback! We are all so pleased to hear that you enjoyed your stay. Looking forward to welcoming you back to us again soon!

10/10 Eccellente

DENISE

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved it this was third visit would recommend
Soggiorno di 2 notti a settembre 2023
Risposta di Lifehouse, il giorno 19 set 2023
Hello Denise, Thank you for your feedback, we are so pleased that you enjoyed your visit to us! Looking forward to welcoming you back again soon.

8/10 Buono

Megan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely hotel and spa.
Soggiorno di 1 notte a settembre 2023
Risposta di Lifehouse, il giorno 19 set 2023
Hello Megan, Thank you for your feedback, we are so pleased that you enjoyed your visit to us! Looking forward to welcoming you back again soon.

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely staff
Amazing stay, staff we really helpful! I proposed to my then girlfriend, and the staff were super helpful in making it so special. The spa facilities are also lovely.
Soggiorno di 1 notte a settembre 2023
Risposta di Lifehouse, il giorno 14 set 2023
Hello Thomas, We are so pleased that you both had a wonderful stay with us, and that everything worked out for you! Looking forward to welcoming you back to us soon.

10/10 Eccellente

Kirstie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a luglio 2023
Risposta di Lifehouse, il giorno 1 ago 2023
Hello Kirstie, Thank you for your recent stay, and for your feedback. We are so pleased to hear that you enjoyed our visit and hope to be able to welcome you back to us again soon.

10/10 Eccellente

Eve

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff were so friendly and helpful made my Mum feel like a Queen.. amazing massage 💆‍♀️ with Abbey and Rachel very kind so understanding with my 94 year old Mum..Would most definitely visit again the Hotel could do with more disabled paths around the building
Soggiorno di 3 notti a luglio 2023
Risposta di Lifehouse, il giorno 31 lug 2023
Hello Eve, Thank you for taking the time to let us know how much you enjoyed your stay! We are so pleased to hear that you both had fun and will be passing on your kind words! We do look forward to being able to welcome you both back to see the improvements and changes we are looking to make for our guests.

4/10 Scarso

Claire

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Overall disappointing
The hotel is massively let down by the size and facilities in the spa. One small hydrotherapy pool and a medium size (very cold) main pool with a couple of thermal rooms and ridiculously uncomfortable loungers is not what a ‘destination spa’ is. The lack of air conditioning in the bedroom meant I barely slept as it was so warm. A tiny fan was provided which was completely ineffective. The tea and coffee tray offerings were awful. Sticks of Nescafé original? With the room rates being as they are I would expect a better quality offering. The garden room was very tired looking and cheaply furnished. I have had better and more comfortable rooms at Holiday Inns. Housekeeping were banging on the door at 11am when I had paid for a late check out. The hot food at breakfast was of very good quality and well cooked. There were hardly any of the listed cold foods at the buffet such as the Bircher muesli. The waitress I asked did not even know what Bircher muesli was when I asked where it was. She offered me a sachet of dry muesli. There was a bowl of prunes, oddly large lumps of feta cheese and some cheap sliced ham. The coffee machine at breakfast produced an undrinkable americano. My massage was absolutely amazing. The therapist was incredibly skilled and it was worth every penny. Towels and robes were fluffy and plentiful. A very mixed place with some aspects good and some really very poor.
Soggiorno di 1 notte a luglio 2023
Risposta di Lifehouse, il giorno 31 lug 2023
Hello Claire, Thank you for your recent visit, and for taking the time to leave us your feedback. We do hope that you spoke also with our teams about these concerns during your stay. We are glad to hear that your really enjoyed some aspects of your stay, and will be passing on your kind words to the spa therapy team and our breakfast chef. All feedback received is used to make improvements and inform changes here at Lifehouse. I will be making sure that yours is passed forward as part of this scheme.

10/10 Eccellente

Gary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
We had a lovely stay, only criticism is we didn't like the evening meal menu and had to order room service, would have been good if we could have ordered the burger and chips in the bar area and have a drink at the same time. The staff were brilliant and really friendly. Overall a lovely stay.
Soggiorno di 2 notti a luglio 2023
Risposta di Lifehouse, il giorno 18 lug 2023
Hello Gary, Thank you for your recent visit with us, and for taking the time to leave us your feedback. We are so pleased to hear that you have a lovely visit! Your feedback will be passed onto the kitchen as part of our improvement scheme. We do hope to be able to welcome you back to us again soon!

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Comfort della camera
So So
Lifehouse Being a £190 a night hotel I expected more. It was so hot in the room. Even travelodge has aircon. Having only a small noisy fan just didn’t cut it. I didn’t sleep a wink and spent the whole night tossing and turning. The bed sheets had stains on them. The tv had no guide So you had to go through each channel and guess what was on. A fridge in the room would be nice. Again, most budget hotels have them. The aircon and the fridge issues I wish I’d have asked about previous to booking. I did just presume that a luxury spa hotel would have the basics? The bathroom wasn’t up to scratch. Firstly, If you were having a bath, the shampoo/cond/shower gel is really high up so you either have to get up or stretch to reach it. The tap panel had come loose. There was a bit of brown stuff stuck to the floor (I hope it wasn’t what i thought it was). £15 for room service! After paying almost £200 to stay in a room as hot as the sauna?? Surely not. I had planned a lovely dinner to enjoy in my room whilst watching a movie but I went without and went hungry till breakfast. I didn’t fancy the restaurant as I was staying alone. The spa facilities were ok. I really do think they could up their game a bit though. It looks like a school swimming pool area. Nothing luxury about it. Lots of tiles missing on the pool. Most loungers were reserved with towels, it was so noisy in there from groups. Relaxation room was full of people chatting away
Soggiorno di 1 notte a luglio 2023
Risposta di Lifehouse, il giorno 12 lug 2023
Hello Anonymous, Thank you for your recent stay with us, and for taking the time to leave us your feedback. I am sorry that you felt you needed to leave a review in which we would be unable to trace and thus discuss your concerns. I cannot see that any guests spoke with us about these concerns during their stay and therefor we are unable to investigate your review. We hope that you will be able to get in touch with us so that we can discuss.

10/10 Eccellente

Heidi

Soggiorno di 1 notte a luglio 2023
Risposta di Lifehouse, il giorno 12 lug 2023
Hello Heidi, Thank you for your recent stay, and for taking the time to review us. We are so pleased to hear that you enjoyed your visit! We look forward to being able to welcome you back to us again in the future.

10/10 Eccellente

Patrick

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There is not one thing bad i can say about the place. Apart from that I stayed only one day and night, i should have stayed longer.
Soggiorno di 1 notte a luglio 2023
Risposta di Lifehouse, il giorno 9 lug 2023
Hello Patrick, Thank you for your recent visit, and for taking the time to leave us your feedback. We are so pleased to hear that you enjoyed your stay! We do look forward to being able to welcome you back to us again soon.

8/10 Buono

Anthony

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Great weekend away
Hotel was really nice and we had a great time. - None of the hotel is air-conditioned. We stayed on a really hot weekend and everywhere including our room was absolutely baking! - Spa was great although not really big enough for the size of the hotel, given that everyone is there to use it. - The quality of the food in the restaurant was great but the service was really slow for most of the time we were there. Most of the staff were pretty young and so we put it down to inexperience. Overall we had a great time, although it lacks many of the finishing touches both in terms of the quality of the hotel and the service that would make it quite worth what it costs to stay there.
Soggiorno di 2 notti a giugno 2023
Risposta di Lifehouse, il giorno 1 lug 2023
Hello Anthony, Thank you for your recent visit with us and for taking the time to leave us your feedback. Whilst we are glad to hear you enjoyed your stay overall, we are sorry that we did not meet expectations for everything. We do hope to be able to welcome you back to us again in the future to see the changes we are making.

4/10 Scarso

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
The property grounds were absolutely stunning and we’ll kept and tranquil.
Soggiorno di 1 notte a giugno 2023
Risposta di Lifehouse, il giorno 30 giu 2023
Hello Robert, Thank you for your feedback, we are sorry to hear that you did not enjoy your stay. Please do let us know what your concerns are so that we can discuss and make improvements.

4/10 Scarso

Neil

Mi è piaciuto: Condizioni e dotazioni della struttura
Lovely staff, not very comfortable or relaxed for a spa sanctuary. Price gouging and very mediocre food and drink for a luxury destination.
Soggiorno di 2 notti a maggio 2023
Risposta di Lifehouse, il giorno 1 giu 2023
Hello Neil, Thank you for your recent visit with us. I am sorry to hear that you did not enjoy your visit, and that you felt you could not speak with us about these concerns during your stay. Please do get in touch to discuss this further.

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Visited with my disabled husband who is a stroke patient and in a wheelchair. All staff very accommodating and we had a lovely time.
Soggiorno di 2 notti a maggio 2023
Risposta di Lifehouse, il giorno 20 mag 2023
Hello Karen, We are all so pleased that you both had a wonderful visit with us! Please do let us know when you are due to come back and visit again. Kindest regards

10/10 Eccellente

Adam

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Pleased with the facilities and quality of rooms. Staff are all very friendly and professional.
Soggiorno di 1 notte a maggio 2023
Risposta di Lifehouse, il giorno 6 mag 2023
Hello Adam, Thank you so much for your wonderful feedback following your visit with us! We do hope to be able to welcome you back to us very soon.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very relaxing break with great facilities, no hard sells, excellent food and friendly staff from reception to the spa.
Soggiorno di 1 notte ad aprile 2023
Risposta di Lifehouse, il giorno 23 apr 2023
Hello Anonymous, Thank you for your feedback and we are so pleased to hear that you enjoyed your stay. We do look forward to welcome you back to us in the future!

8/10 Buono

Yesy

Soggiorno di 1 notte ad aprile 2023
Risposta di Lifehouse, il giorno 11 apr 2023
Hello Yesy, Thank you for your recent visit and for the feedback you have provided. We hope to be able to welcome you back to us again soon.

8/10 Buono

A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a marzo 2023
Risposta di Lifehouse, il giorno 19 mar 2023
Hello Ann, Thank you for your recent stay with us, and for taking the time to leave us your feedback. All feedback received goes towards improvements here at Lifehouse. We do hope to be able to welcome you back in the future.

8/10 Buono

Maria

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Staff lack training
The stay was very pleasant, the grounds were a massive highlight but there were a couple of things that were not up to standard. Firstly, every single member of staff was smiley and nice but there knowledge of the hotel was not up to standard… every single member of staff from the waiters, reception, spa therapist had poor knowledge of the hotel and it’s facilities. For example the receptionist tried to upsell an room upgrade to us but didn’t have a clue on the rooms specifications… the spa therapist hadn’t a clue on the spa operating times(although very easy to find out but nonetheless they still hadn’t a clue) and the restaurant staff were honestly very clueless. The food was just appalling- everything was served with chips or sweet potato fries- with those prices you expect something more refined and upmarket not pub food that has everything with chips. Also considering it’s a spa the food should be a little healthier. The rooms were absolutely roasting- they did provide us with a fan but it would have been better if we could open our door on a latch but the door wasn’t capable of doing so, so we were very hot and had to leave the door open in an attempt that no wildlife would enter our room. Finally- we had already prepaid for this trip and upon our check out the receptionist gave us a bill not knowing we had already paid for the trip- but this just brings me back to the first point that staff have very limited training and are very clueless.
Soggiorno di 2 notti a marzo 2023
Risposta di Lifehouse, il giorno 5 mar 2023
Hello Maria, Thank you for taking the time to leave us a review following your stay with us. We are sorry to hear that you did not enjoy your stay, and that you felt you could not speak with our Guest Services team during your visit about these concerns. We are available if you wish to discuss your concern further.

10/10 Eccellente

emily, holbrook

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful gardens and location. Spa was good. Food was amazing
Soggiorno di 1 notte a febbraio 2023
Risposta di Lifehouse, il giorno 22 feb 2023
Hello Emily, Thank you for taking the time to leave us a review following your stay with us. We are so pleased to hear that you enjoyed your visit! We cannot wait to welcome you back to us again in the future.

10/10 Eccellente

Steven

Soggiorno di 1 notte a febbraio 2023
Risposta di Lifehouse, il giorno 21 feb 2023
Hello Steven, Thank you for taking the time to leave us a review following your stay with us. We are so pleased to hear that you enjoyed your visit! We look forward to being able to welcome you back to us again in the future.

8/10 Buono

Mandy

Soggiorno di 1 notte a febbraio 2023
Risposta di Lifehouse, il giorno 21 feb 2023
Hello Many, Thank you for your recent stay, and for taking the time to leave us a review. We are sorry to see that you did not fully enjoy your stay with us. Please do reach out to us if you wish to discuss.

10/10 Eccellente

Nick

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2023
Risposta di Lifehouse, il giorno 11 mar 2023
Hello Nick, Thank you for your recent stay and for your feedback. We do look forward to welcoming you back to us again.

6/10 Soddisfacente

Thomas

Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Personale e servizio
If you are keen on experiencing one of the below, by all means do book to stay here: - stone cold room upon arrival - attempts to sneak into the bill receipts and amounts that you haven't authorised - - old stale bread at dinner (from the menu) - overcrowded below average and filthy spa facilities - fabricated late check-out charge to get more money out of you (please note that even if you want to check out on time you won't be able to do so as the queue is absurdly long) - 2 hour wait to get your main and have dinner at 11pm - excellent surroundings & gorgeous gardens - tasty food - unnecessary Draconian rules We certainly won't be coming back as our idea of a relaxing spa break is very different from the above. The gardens are wonderful but the hotel itself is overpriced and unsatisfactory.
Risposta di Lifehouse, il giorno 12 feb 2023
Hello Thomas, Thank you for your stay with us and for taking the time to leave us a review following your visit. Sadly, we feel that most of what you have stated does not cover the true nature of events. There are policies and procedures in place that have been follow correctly throughout your stay, for the comfort of our guests and team members. The unacceptable behaviour displayed towards members of the teams has not been mentioned within this review.

6/10 Soddisfacente

Vicki

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
All facilities were good. Would not go back though… for slice of cake £4.50!!! Everything was extremely expensive. I was very shocked at prices for everything, especially food and drinks. Outrageous!!!😡
Soggiorno di 1 notte a febbraio 2023
Risposta di Lifehouse, il giorno 9 feb 2023
Hello Vicki, Thank you for taking the time to leave us a review following your stay with us. Whilst we are pleased that you enjoyed our facilities, we are sorry to hear you do not agree with our pricing for cake and that this has brought down your score. We hope to be able to welcome you back to us again in the future.

10/10 Eccellente

David

Soggiorno di 1 notte a dicembre 2022
Risposta di Lifehouse, il giorno 9 dic 2022
Hello David, Thank you for taking the time to leave us a review - we are all so pleased that you enjoyed your stay. We look forward to welcoming you back to us again in the future.

10/10 Eccellente

Sue

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Lovely, relaxing stay!
Lovely, relaxing stay, friendly staff, clean & comfy room.
Soggiorno di 1 notte a novembre 2022
Risposta di Imogen, il giorno 29 nov 2022
Thank you Sue! delighted you had a nice time.

10/10 Eccellente

Stephen

Soggiorno di 1 notte a novembre 2022
Risposta di Lifehouse, il giorno 13 nov 2022
Thank you for taking the time to leave us a review following your stay with us. We are so pleased to hear that you enjoyed your stay, and we look forward to welcoming you back to us!

10/10 Eccellente

Steven

Soggiorno di 1 notte a ottobre 2022
Risposta di Imogen, il giorno 1 nov 2022
Thanks for your review Steven, we are delighted you had a great time!

10/10 Eccellente

Kathleen

Soggiorno di 1 notte a ottobre 2022
Risposta di Imogen, il giorno 24 ott 2022
Hi Kathleen, delighted you had a great time! We look forward to seeing you again

8/10 Buono

hilary

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a ottobre 2022
Risposta di Imogen, il giorno 17 ott 2022
Hi Hilary, thank you for your feedback!

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia
Dismal hotel.
Damp smelling Reception- too many staff being trained made the overall experience average. Awful food - my Risotto arrived cold. Tea at the dismal breakfast was luke warm. Ghastly seeing so many people in the restaurant in towelling robes. Very off putting. Would definitely NOT recommend this basic hotel to anyone.
Soggiorno di 2 notti a settembre 2022
Risposta di Imogen, il giorno 14 ott 2022
Dear Anonymous, thank you for your feedback. We are not a standard hotel we are a spa, and as such it is normal for robes to be welcome for breakfast, lunch and afternoon tea. I am sorry to read you were disappointed with the food and beverage. I hope your comments were shared with the management on site, but will pass your feedback on to the team. Thank you

10/10 Eccellente

Graham

Soggiorno di 1 notte a settembre 2022
Risposta di Lifehouse, il giorno 6 ott 2022
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

Josephine

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay at Lifehouse
Great stay everything was fine apart from the overpriced snacks from the bar! Dinner was lovely and the spa amazing
Soggiorno di 2 notti ad agosto 2022
Risposta di Lifehouse, il giorno 6 ott 2022
Thank you for your review, we will pass on your feed back.

6/10 Soddisfacente

Natalie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Feedback
Really lovely hotel. I have stayed before so knew it was lovely. Came with my Mum and 16 year old twins. The hotel needs to make it clear that 16 year olds are allowed if accompanied by an adult because the looks from other guests made it feel very unwelcoming for us. Guests need to mind their own business and get on with their own stay. We wouldn’t be there if it wasn’t allowed.
Soggiorno di 1 notte ad agosto 2022
Risposta di Lifehouse, il giorno 6 ott 2022
Thank you for your feedback, we will take your concerns into consideration.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti ad agosto 2022
Risposta di Lifehouse, il giorno 6 ott 2022
Thank you for staying with us, we appreciate your feedback.

10/10 Eccellente

Brendan

Soggiorno di 2 notti ad agosto 2022
Risposta di Lifehouse, il giorno 6 ott 2022
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6/10 Soddisfacente

Oscar

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di Lifehouse, il giorno 6 ott 2022
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10/10 Eccellente

Joanne

Soggiorno di 2 notti ad agosto 2022
Risposta di Lifehouse, il giorno 6 ott 2022
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