Hotel con piscina a Cleveland

“Many things about the property were not as promised. For example, the ice machine and washing machine did not work at all. Communication with the host was opaque. They sent all Expedia messages as attachments. The checkout instructions were inaccurate. I brought all issues to attention of the host but they never resolved any of them.”

“Stephanie at the front desk was awesome! She help me with my rewards.”

“breakfast wasn't the best, poor selection”

“Very clean, bed was comfortable, breakfast was decent, staff friendly”

“I stayed here for a day and a half and was disappointed with the overall experience. When I checked in, I immediately asked about a late checkout. Although the website indicated late checkout options were available the last day of my stay, the front desk employee told me I could not extend checkout until noon when i checked in. Oddly enough, the app later prompted me for a checkout time and showed availability until 1:00 PM. The room itself was not very clean. The bedsheets had holes in them,...

“Your staff was great, breakfast and coffee were good! We knew the elevator was broken when we booked the room, when we arrived the window shade in our room was broken, they did come fix that, but the real deal breaker was the COLD WATER!!! I had booked 3 rooms and all 3 rooms had cold water, not much fun getting ready for a wedding with cold showers!!! Supposedly the hotel has damage from an earthquake or a tornado and they are waiting for insurance, hotel is in dire need of repairs. I would not...

“When my mom and I first got there there was no one at the desk and there was another couple waiting to be helped. The guy didn’t come out from the back room for 10 min. After he helped the couple, I gave him my ID and credit card I reserved the room with and was told he couldn’t accept my card because the last blame didn’t match what was on my ID. When I told him I have never had an issue with other hotels accepting my card, he got very loud and rude and said he could cancel my reservation and...

“Brand new property! We will stay there again.”