Camera, 2 letti queen, non fumatori | Materassi a doppio strato, una scrivania, tende oscuranti

Recensioni per La Quinta Inn & Suites by Wyndham Collinsville - St. Louis

2.5 out of 5

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 284 su 1001 recensioni" "
Valutazione di 8 - Buono. 284 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 196 su 1001 recensioni" "
Valutazione di 4 - Scarso. 134 su 1001 recensioni" "
Valutazione di 2 - Terribile. 103 su 1001 recensioni" "

7,2/10

Pulizia

7,8/10

Personale e servizio

6,8/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Jasmine

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soon as I got into the room I had to kill two bugs plus I showered and as soon as I got in the bed I was itchy and I wasn’t itching before I got in the bed then I got a rash
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 1 mag 2024
Hello Jasmine, We appreciate you giving your feedback about your recent experience in our hotel. I want to assure you that we act promptly to pest alerts with expert extermination services and treat to deter pests regularly scheduled basis. We respond to all claims of a pest issue with prompt and professional action and ask that you bring these issues to our attention in real-time so we can quickly investigate and address the situation. Thank you again for taking the time to share your experience and to bring this matter to our attention. On behalf of our entire staff thank you for staying with us and for rating your stay.

2/10 Terribile

Patricia

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There was NOTHING TO LIKE. DIRTY, RUDE STAFF, HOUSEKEEPING SLAMMING DOORS AND YELLING AT EACH OTHER AT 7 AM. GENERAL MANAGER NEVER AVAILABLE.
Soggiorno di 4 notti ad aprile 2024
Risposta di Manager, il giorno 23 apr 2024
Hello Patricia, We're sorry to hear about your experience. Our team aims to provide a comfortable stay for all guests. Feel free to reach out to management directly with any further concerns.

2/10 Terribile

Kassandra

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I will say the beds were clean so that is a plus, but that bathroom had dirty rags and towels hanging from the shower when we checked in. The towels didn't look clean. Also the walls and floors were paper thin. Then the staff in the morning were more focused on smoking outside then helping customers at the desk.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 19 apr 2024
Hello Kassandra, We appreciate your feedback on the cleanliness of our beds. We regret to hear about your experience with the bathroom and noise levels. Rest assured, we will address these concerns with our team for improvement. Thank you for bringing this to our attention.

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Specialist, il giorno 17 apr 2024
Hi Nancy,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

6/10 Soddisfacente

Racheal

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Super convenient to the Gateway Convention center and close to several restaurants. Front desk staff were very kind. After you start going down the hallway it smelled odd. Once we got into our room it had the same smell as the hall. Assumed it was just cleaners. The ac filter caused the room to smell TERRIBLE, it smelled like the filter hadn’t been changed in a couple years. The bedding on both beds also had some very weird questionable spots on them. It severed its purpose as a place to lay our heads.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 16 apr 2024
Hello Racheal, Thank you for sharing your feedback with us. We appreciate your kind words about our convenient location and friendly staff. Your comments about the odor in the hallway and room, as well as the bedding, have been noted for further review and attention. It's valuable insights like yours that help us improve our guest experience.

10/10 Eccellente

Mary

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The deodorizer is very strong in the lobby. We encountered another La Quinta that used a heavy deodorizer. I am allergic to fragrance. I can smell it in our room. I turned the air conditioning to help. This is a band aide. This is an overnight stay so we stayed. The last time we were able to open a window. Not this time.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 11 apr 2024
Hello Mary, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will share your concerns with our team for future improvements. We strive to make all our guests' stays as comfortable as possible and regret any discomfort caused by the strong deodorizer. Should you have any further concerns, please feel free to reach out to our management team directly.

8/10 Buono

Julie

Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relations Management, il giorno 27 apr 2024
Hi Julie! Thank you for your rating of 4 out of 5. We're pleased to hear that you had a positive experience during your stay. Your feedback is valuable to us as we continuously strive to improve our services. If there are any specific areas where you feel we could enhance your experience, please do not hesitate to share them with us. We are committed to providing the best possible experience for our guests, and we appreciate your input. We hope to have the opportunity to welcome you back in the future and earn that fifth star!

4/10 Scarso

Jamie

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Property needs repairs. There was something on ceiling looked like used toilet paper, walls are paper thin you could hear word for word conversations in the other room.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Jamie, We appreciate your feedback regarding your recent stay. Our team will look into the concerns you mentioned to enhance the guest experience. Your comments are valuable for us to improve our services and facilities.

10/10 Eccellente

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 31 mar 2024
Hello Mark,We're thrilled to hear that you had a wonderful stay at our hotel! If you have any further feedback to share, please don't hesitate to reach out to us. We hope to welcome you back soon!

8/10 Buono

rodney

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 22 mar 2024
Hello rodney,Thank you for sharing your feedback with us. Please feel free to reach out to our management team with any further details to assist with improving our services.

10/10 Eccellente

ronnie

Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relations Specialist, il giorno 7 apr 2024
Hi Ronnie,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.

2/10 Terribile

Monica

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Cleanliness and sanitation is everything to me!!! There was long hair in the sheets and hair on the bathroom sink!! The bathroom was not sanitized and clean at all!!! There were feces splats up under the toilet rim. I was very disgusted and felt very unclean!!! Luckily I had brought my own sanitation products!! Doors were slamming all night, cell phones ringing, just too freakin noisy!! Plus they charge you a $100 deposit instead of just putting a hold on the card and they don’t rush to refund your deposit either!! I will never stay at this hotel again!!!
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 14 mar 2024
Hello Monica, We regret to learn about your recent experience at our hotel. Guest feedback is valuable, and we appreciate you sharing it with us. We encourage guests to reach out to our management team directly for further assistance with their concerns. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

Pam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Friendly staff
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 12 mar 2024
Hello Pam,We're delighted to hear you found our staff friendly during your stay. Your feedback is greatly appreciated. Thank you for choosing to stay with us.

10/10 Eccellente

Jaime

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great beds and shower head. Friendly staff and right across the street from the Gateway Convention Center.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Jaime,We are thrilled to hear that you enjoyed our comfortable beds, refreshing showers, and convenient location near the Gateway Convention Center. Our team strives to provide excellent service to all our guests to ensure a pleasant stay. Thank you for sharing your positive feedback with us.

6/10 Soddisfacente

Paul

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Room was big shower was nice. Not hotel’s fault but somebody’s kids were running up and down hallway at 3 in morning not what you want when hitting the road early. Didn’t last long but hard to get back to sleep
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 6 mar 2024
Hello Paul, We appreciate your feedback on enjoying the spacious room and nice shower. We regret any disturbance from other guests, and we recommend reaching out to management directly to address this concern further. Your comfort is important to us, and we hope for another chance to exceed your expectations in the future.

6/10 Soddisfacente

cherish, pinckneyville

Viaggio di gruppo, Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio
Stay overall was fine, except for even though there is a no smoking policy the floor I was on smelt terrible of a certain product individuals smoke.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello cherish, We appreciate your feedback regarding your recent stay with us. Our team will look into this matter further to uphold our no smoking policy and ensure a pleasant environment for all guests. Thank you for bringing this to our attention.

10/10 Eccellente

Clyde

Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 22 mar 2024
Hello Clyde,We appreciate you choosing our hotel for your stay! If you have any further comments or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back soon!

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Comfortable beds, good breakfast
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 10 feb 2024
Hello Angela,Thank you for sharing your feedback with us. We are delighted to hear that you found our beds comfortable and enjoyed our breakfast offerings. Guest satisfaction is our top priority and we are pleased to have met your expectations in these areas. We appreciate your valuable input and hope to have the opportunity to welcome you back in the future for another excellent stay.

10/10 Eccellente

Kathy

Mi è piaciuto: Pulizia e personale e servizio
Great tv
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Kathy,Thank you for sharing your feedback about the TV in our hotel. We appreciate your compliment and are glad that you enjoyed your viewing experience during your stay.

10/10 Eccellente

Lynda J

Mi è piaciuto: Servizi
No sign on street visible; building sheilded.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 3 feb 2024
Hello Lynda J,Thank you for sharing your feedback regarding the visibility of our hotel's sign. We apologize for any inconvenience this may have caused during your stay. We appreciate your valuable input and will address this matter with our team to ensure improved signage for future guests. We hope to have the opportunity to welcome you back on your next visit to the area.

8/10 Buono

Lisa

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Easy access off highway ,rates reasonable for 1 night stay and bed comfortable enough, bathroom clean. Staff was friendly at front desk ,not a luxury hotel but great for a one night stay and breakfast.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 1 feb 2024
Hello Lisa,Thank you for your positive review of our hotel! We're delighted to hear that you found our location convenient and our rates reasonable. It's great to know that you found the bed comfortable and the bathroom clean. Our friendly staff will be pleased to hear your kind words. We hope to welcome you back for another great stay, including our delicious breakfast!

10/10 Eccellente

Nancy

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room was one of the best we had
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 28 gen 2024
Hello Nancy,during our stay at the hotel. We were impressed by the cleanliness and the comfortable bed. The view from our room was also stunning. However, we did have some issues with the noise level from neighboring rooms, which disturbed our sleep. Nonetheless, we appreciate your feedback and will take it into consideration for future improvements.

2/10 Terribile

Doa

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Do not stay here. This hotel tried to charged me an extra $25 for pet fee and also tried to charge me extra $125 for deposit. My experience with the deposit based on 100s of hotel stays over the years, the deposit shows up as pending on my credit card then just goes away when I check out. The fee actually never goes through, however, for this hotel it did go through. I called the hotel and they said it will take 3-5 business day for the refund, I’m still waiting for it, hopefully I get it. As for the pet fee, it took me 30 mins conversation when I checked out to get it off. I was there only 1 night and pet fee is $25/night and they charged me $50. Again, I still don’t see the refund for the $25.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 25 gen 2024
Hello Doa, We apologize for any inconvenience you may have experienced during your stay. While we do have pet fees and deposit policies in place, we understand that any unexpected charges can be frustrating. We recommend contacting our management team directly to address your concerns and ensure that any necessary refunds are processed promptly. Thank you for bringing this to our attention and we appreciate your feedback.

10/10 Eccellente

Aneesa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 23 gen 2024
Hello Aneesa,Thank you for choosing our hotel for your stay! We're thrilled to hear that you had a fantastic experience during your visit. We appreciate your feedback and hope to have the pleasure of hosting you again in the future.

10/10 Eccellente

Nancy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 22 gen 2024
Hello Nancy,We're delighted to hear that you had a fantastic experience during your stay with us! We truly appreciate your kind words and are glad that our hotel met your expectations. If you have any further comments or suggestions, please don't hesitate to reach out to us - we value your feedback. It was a pleasure having you as our guest, and we hope to welcome you back again soon.

6/10 Soddisfacente

Jared

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Room is clean. Damage to bathroom wall/ceiling, showerhead spraying water everywhere. Looks as though must have had recent water damage (assumption) vesituble when entering is completely gutted over head (rafters drywall dust on items) in addition to one of the interior walls has missing drywall leading to assumption of water damage.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 22 gen 2024
Hello Jared, Thank you for taking the time to provide us with your feedback. We apologize for any inconvenience you experienced regarding the bathroom conditions during your stay. We will make sure to address these issues with our maintenance team to ensure that similar situations do not occur in the future. Your comments are important to us and we appreciate your understanding.

10/10 Eccellente

Sherene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice Upgrades!
Love the upgrade to this place! And the soaps you get are all Dove products! They Evan had an extra toothbrush and paste for FREE! very nice people at the front desk
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Sherene,Thank you for your positive feedback! We're thrilled to hear that you enjoyed the upgrade and the complimentary toiletries provided by Dove. Our team takes pride in ensuring a pleasant and accommodating stay for all our guests. We appreciate your kind words about our friendly front desk staff. We hope to welcome you back soon for another excellent experience.

8/10 Buono

Rebecca

Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 8 feb 2024
Hello Rebecca, We appreciate you taking the time to rate our hotel. If there is anything specific that you would like to share about your experience, please feel free to reach out to us directly so that we can address any concerns or issues you may have had during your stay. We value feedback and strive to provide the best possible experience for our guests.

8/10 Buono

Braden

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My son was travelling back to college and other hotels in the area would not house him as a 20 year old. I appreciated that LaQuinta Inn did not have such a restriction.
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Braden, Thank you for choosing LaQuinta Inn for your son's stay. We're glad to hear that our hotel was able to accommodate his needs without any age restrictions. We strive to provide a comfortable and welcoming experience to all our guests. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall good except the free breakfast...
Overall everything was good, nothing to write home about but beds were clean, bathroom was clean, could use some dusting as there was quite a bit of dust on things. Only thing I would say that needs work is their free breakfast, we were there two nights but went out and got food for the second day because it wasn't worth it.
Soggiorno di 2 notti a gennaio 2024
Risposta di Manager, il giorno 17 gen 2024
Dear Guest,Thank you for choosing our hotel for your stay. We appreciate your feedback regarding the cleanliness of our beds and bathroom. We apologize for any dust you may have encountered and will address this issue. We apologize if our free breakfast did not meet your expectations and we will take your comments into consideration for future improvements. We hope to have the opportunity to welcome you back in the future.

8/10 Buono

Marcia

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very convenient for attending Conventions
Soggiorno di 3 notti a gennaio 2024
Risposta di Manager, il giorno 13 gen 2024
Hello Marcia,Thank you for choosing our hotel for your convention needs. We appreciate your feedback and are glad to hear that our location was convenient for you. We strive to provide a convenient and comfortable experience for all our guests. Should you have any future events or accommodations needed, we hope to welcome you back again.

6/10 Soddisfacente

Tomanika

Viaggio con la famiglia
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 9 gen 2024
Hello Tomanika,Thank you for choosing our hotel for your stay. We appreciate your rating and are happy to have served you. If there is any specific feedback you would like to share with us, please feel free to reach out. We hope to welcome you back soon for an even better experience.

10/10 Eccellente

Tomica

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff was very friendly and helpful
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Tomica,Thank you so much for sharing your positive experience with our friendly and helpful staff! We strive to provide exceptional service to all our guests, and we're thrilled to hear that we succeeded during your stay. If you have any other feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We look forward to welcoming you back in the future.

10/10 Eccellente

Nancy

Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 gen 2024
Hello Nancy,We are thrilled to hear that you had a wonderful experience during your stay at our hotel. We strive to provide exceptional service and are pleased that we met your expectations. We hope to welcome you back in the future for another memorable stay.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Blanket on one bed had a burnt spot in a no-smoking room. The coverlets on both beds had marks of dirty shoes. Hair,not belonging to us, was on bathroom floor Lamp between the beds had nonworking plugs.
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Dear Guest, Thank you for sharing your experience with us. We apologize for the inconvenience you encountered during your stay. We appreciate your feedback and will certainly address these concerns with our housekeeping and maintenance teams to ensure this does not happen in the future. We hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Eccellente

Dawniese

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 8 gen 2024
Hello Dawniese,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a wonderful experience with us. We appreciate your support and hope to welcome you back in the near future.

6/10 Soddisfacente

Mary

Mi è piaciuto: Comfort della camera
Xmas stay
Our room was comfortable and spacious. It was clean and comfortable. The rest of the hotel is worn, tired, and dirty. Service and friendliness of staff was fair.
Soggiorno di 3 notti a dicembre 2023
Risposta di Manager, il giorno 29 dic 2023
Hello Mary, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found your room comfortable and spacious. We apologize if some areas of the hotel did not meet your expectations. We appreciate your feedback and will address the areas you mentioned with our team. We hope to have the opportunity to welcome you back in the future.

4/10 Scarso

Allene

Non mi è piaciuto: Personale e servizio
Horrible staff but it was ok
Soggiorno di 4 notti a dicembre 2023
Risposta di Manager, il giorno 24 dic 2023
Hello Allene,We are sorry to hear that you had a negative experience with our staff during your stay. We appreciate your feedback and will address this with our team to ensure better service in the future. Thank you for choosing our hotel and we hope to have the opportunity to welcome you back and provide you with a more enjoyable stay.

2/10 Terribile

ROBERT

Hotels.com operation is terrible. They don’t communicate with the properties they allegedly represent. If they did they would know that I canceled my duplicate reservation at La Quinta Collinsville for 12/19/24 last week while I stayed at the property. I was unable to get my prepaid money back from Hotels.com nor La Quinta because of their lack of communication, poor customer service, and bad business practices. I would advise avoiding Hotels.com
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 23 dic 2023
Hello ROBERT,Thank you for sharing your feedback with us. We're sorry to hear about your experience with Hotels.com. While we understand your frustration, we kindly recommend reaching out to Hotels.com directly to address any concerns regarding your reservation and refund. We value your feedback and appreciate your understanding.

2/10 Terribile

Britni

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The staff was the absolute worse. When we checked in to start our vacation it took an hour to even get checked in because the guy at the desk was to worried about his phone and then they tried to tell me I havent paid for my room and tried to charge me multiple times when i had the receipt saying my room was paid for way in advance. Then saturday night when he got back to our hotel at 1am after a day at Dirt Nationals we found my sister and her fiances stuff packed in boxes in the lobby. They had kicked her out of her room with NO WARNING. They called her at 9am that morning and asked if they were checking out today or staying another day. They said that they are staying another day and will be checking out Sunday. They said ok. We left the hotel at 1pm to get lunch and head to the dome. We walked right passed the front desk where they were all standing and not a word was said about not being checked out or anything. They smiled and said "have fun".
Soggiorno di 4 notti a dicembre 2023
Risposta di Owner, il giorno 17 dic 2023
I apologize for the misunderstanding you had during your stay. Your reservation was prepaid through Expedia and Expedia's card for payment was declining. That took about 15-20 minutes to check in as per our records. And the front desk person was using his cell phone to figure out with the manager. As mentioned your sister's stuff was packed in boxes because it was their checkout date. The front desk informed them around checkout that it was their departure date and they needed to checkout as we were sold and didn't have more rooms, to which guests replied that they had reservations and they would stop at the desk to pay. After checking the system and not finding the reservation, we called the room and found out they had all left by noon. We called their phone and left a voicemail and didn't hear anything from the guest. Since other guests were about to check in, we had to empty the room for another guest. Your reservation was for 4 nights and your sister's reservation was for only 3 nights. And not all the hotel staff recognize the guests personally. Since our front desk person changes during different shifts. Our all staff will be greeting all the guests as a sign of politeness.Thank you for your stay.

8/10 Buono

STEVEN

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello STEVEN,Thank you for choosing our hotel for your stay! We are glad to hear that you had a positive experience overall. If you have any specific feedback or suggestions, please don't hesitate to reach out to us directly. We value your input and would love the opportunity to address any concerns and make your next stay even better. We hope to welcome you back soon!

8/10 Buono

Mark

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
No complaints,would stay again
Soggiorno di 2 notti a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Mark,Thank you for choosing our hotel for your stay. We are delighted to hear that you had a positive experience and would consider staying with us again. We appreciate your feedback and look forward to welcoming you back in the future.

2/10 Terribile

Cindy

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 19 dic 2023
Hello Cindy, We apologize for any inconveniences you may have experienced during your stay. We encourage you to reach out to us directly so that we can address any specific concerns or issues you had. We value our guests' feedback and aim to provide the best possible experience.

8/10 Buono

Cesar

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 9 dic 2023
Hello Cesar,We're glad to hear that you had a positive experience during your stay with us! If you have any additional feedback or suggestions, we would love to hear from you. Please feel free to reach out to our hotel directly. We hope to welcome you back again in the future!

10/10 Eccellente

Skyler

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023
Risposta di Manager, il giorno 7 dic 2023
Hello Skyler,We are thrilled to hear that you had an excellent experience during your stay at our hotel. We take great pride in providing exceptional service and a comfortable environment for our guests. If you have any further feedback or suggestions for us, please do not hesitate to reach out. We hope to welcome you back soon for another delightful stay.

10/10 Eccellente

Steven

Soggiorno di 3 notti a ottobre 2023
Risposta di Manager, il giorno 17 dic 2023
Hello Steven,We are thrilled to hear that you had an excellent experience during your stay with us! We strive to provide exceptional service and it is rewarding to know that we met your expectations. We appreciate your support and hope to have the opportunity to welcome you back in the future.

10/10 Eccellente

Nancy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Nancy,Thank you for choosing our hotel for your recent stay! We are delighted to hear that you had a wonderful experience with us. We hope to welcome you back soon for another outstanding stay.

10/10 Eccellente

Ana

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean room, happy & nice employees.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Ana,Thank you for your positive feedback regarding the cleanliness of our rooms and the friendly service provided by our staff. We strive to create a pleasant and comfortable environment for all our guests. We appreciate your kind words and it was a pleasure having you as our guest.

6/10 Soddisfacente

Kevin

Viaggio con animali domestici, Viaggio di coppia
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Condizioni e dotazioni della struttura
This is an older property that has been freshened up. The lobby and outdoor appearance is nice, while the rooms are fine. We stayed because they are pet friendly. The staff was VERY friendly and responded to the only issue (loose toilet seat) the very day I mentioned it. My only complaint is the paper-thin walls. We stayed in a room with an adjourning door to the next room and you could hear EVERYTHING going on next door. Surely there is a way to solve that. We took a blanket from the laundry room while no one noticed and blocked the bottom of the joint door. It helped a little but not enough.
Soggiorno di 3 notti a novembre 2023
Risposta di Manager, il giorno 30 nov 2023
Hello Kevin, Thank you for choosing our hotel for your recent stay. We're glad to hear that you found our lobby and outdoor appearance nice and that our rooms met your expectations. Our staff prides themselves on their friendly service and we're glad they were able to promptly address the issue with your toilet seat. We apologize for any inconvenience caused by the noise transfer between adjoining rooms, and we appreciate your suggestion for improvement. We value your feedback and will take it into consideration for future enhancements. We hope you had an otherwise enjoyable stay and we look forward to welcoming you back in the future.

8/10 Buono

Carri Ann

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The property is convenient to get to (right off I-70). Lobby has been updated and it has decent breakfast. Bed was comfortable and room was clean. No bad smells in the room and the property is non smoking. Those are all important factors for our travel.
Soggiorno di 1 notte a novembre 2023
Risposta di Manager, il giorno 29 nov 2023
Hello Carri Ann,Thank you for choosing our hotel for your recent stay and for sharing your positive feedback! We're delighted to hear that you found our property convenient, with a welcoming lobby and a satisfying breakfast. We take pride in providing a clean and odor-free environment for our guests, and we're glad that you enjoyed a comfortable bed and a clean room. We appreciate your review and hope to welcome you back in the future!