Piscina coperta

Recensioni per Courtyard by Marriott Columbus West/Hilliard

3 out of 5
Courtyard by Marriott Columbus West/Hilliard
2350 Westbelt Dr, Columbus, OH

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 520 su 1000 recensioni" "
Valutazione di 8 - Buono. 255 su 1000 recensioni" "
Valutazione di 6 - Soddisfacente. 112 su 1000 recensioni" "
Valutazione di 4 - Scarso. 62 su 1000 recensioni" "
Valutazione di 2 - Terribile. 51 su 1000 recensioni" "

8,8/10

Pulizia

8,8/10

Personale e servizio

8,0/10

Servizi

8,6/10

Condizioni e dotazioni della struttura

8,2/10

Ecosostenibilità

Recensioni

4/10 Scarso

Megan

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
We were happy with the hotels accommodations, as we had to arrive late and they kept our room and we appreciated that. However, we were unable to shower when we arrived because the shower was frigid. That was very disappointing.
Soggiorno di 1 notte a maggio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 21 mag 2024
Megan, we apologize for your disappointment. We have addressed the issue and we hope you will give us another chance to show you the hospitality you deserve and should expect from us here at the Courtyard by Marriott Columsub West/Hilliard.

10/10 Eccellente

????????

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I liked everything very much, except for the location of the hotel and the lack of a bottle opener in the room.
Soggiorno di 2 notti a maggio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 19 mag 2024
We are so glad you enjoyed our hospitality and comfortable accommodations. We appreciate your recommendation, and we look forward to seeing you on your next trip to the area.

10/10 Eccellente

adrian

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No issues
Soggiorno di 3 notti a maggio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 14 mag 2024
Thank you for leaving a review. We’re so glad you were able to visit us at Courtyard by Marriott Columbus West/Hilliard. Our team is always working to offer the best service to our guests. We hope you’ll have a chance to come back soon.

8/10 Buono

Jonathan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Nothing
Soggiorno di 1 notte a maggio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 6 mag 2024
I am so happy that you had a great stay with us. You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

10/10 Eccellente

Arlene

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Nice room
Soggiorno di 1 notte a maggio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 6 mag 2024
Thanks much for your five-star recommendation. We appreciate your feedback and look forward to your next visit to us at the Courtyard Columbus West/Hilliard!

10/10 Eccellente

alisha

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Loved hotel
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 24 apr 2024
It is a pleasure to read your review of the Courtyard by Marriott Columbus West/Hilliard. We are thrilled that you enjoyed your stay with us! On behalf of everyone here, we would love to have you stay with us again the next time you visit our area.

10/10 Eccellente

Starleigh, Elyria

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Everything is great and accommodating.
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 22 apr 2024
We are so happy that you had a great stay with us at the Courtyard by Marriott Columbus West/Hilliard! You are our guest and as such, are our first priority. Thank you for the great review and we look forward to seeing you again.

6/10 Soddisfacente

Carol

Viaggio di coppia
Mi è piaciuto: Pulizia
Decent stay. Beds too soft. No usb ports for charging. Hard to find elevators and rooms
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 18 apr 2024
Thank you for being our guest and sharing your experience. We have sent your concerns to the General Manager for their review. It is our hope that you will consider staying with us again in the future.

10/10 Eccellente

Deonsha, cleveland

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
lov eit
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 15 apr 2024
Thank you very much for your recommendation, Deonsha! We look forward to your return.

10/10 Eccellente

William

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
5 out of 5 stars.
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 15 apr 2024
Thank you for choosing to stay at the Courtyard by Marriott Columbus West/Hilliard. We are glad overall you had a pleasant stay and that our staff was attentive to your needs. We value your feedback and hope to welcome you again so we can make your next visit excellent.

10/10 Eccellente

TANEKIA

Soggiorno di 2 notti ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 5 mag 2024
Thank you for sharing your experience with us and the travel community. We're thrilled you enjoyed your stay with us and we look forward to welcoming you back again!

10/10 Eccellente

Jane

Soggiorno di 2 notti ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 28 apr 2024
We're so glad you had a positive experience during your time spent at the Courtyard by Marriott Columbus West/Hilliard. Thank you for your feedback!

10/10 Eccellente

Cynthia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Safe, quiet, easy parking
Soggiorno di 1 notte ad aprile 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 7 apr 2024
We are delighted to hear that you value the efforts we have put toward creating an environment where everyone will enjoy their time spent with us. It was a pleasure having your company and we look forward to welcoming you back again soon!

6/10 Soddisfacente

Elizabeth

Viaggio con la famiglia
I had to pay 20 dollar deposit on both rooms and I still have not received that back yet
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 7 apr 2024
Thank you for your feedback. We have shared your comments with the General Manager for their review. We apologize for the inconvenience.

8/10 Buono

Sharon

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The food at the restaurant was microwaved and not the best quality for the expense!
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 24 mar 2024
Thank you for sharing your review and we're sorry you did not car for the restaurant food you ordered. It was a pleasure serving you and we would like to have another opportunity to welcome you back in the future.

6/10 Soddisfacente

Sandra

Beds were comfortable. Noisy and filled with screaming children. Stained towels in bathroom and toilet chain broke off several times. Room 230. Will not stay again
Soggiorno di 1 notte a marzo 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 4 mar 2024
We're very sorry to hear about your experience with us at the Courtyard by Marriott Columbus West/Hillard. Thank you for your feedback and we wish you safe travels.

4/10 Scarso

Daniel, Lakewood

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The shower did not drain and the Bistro did not open so I could not use my prepaid breakfast voucher.
Soggiorno di 1 notte a febbraio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 27 feb 2024
We apologize for your experience with us. We have shared your feedback with the General Manager.

10/10 Eccellente

PORTIA

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Enjoyed my stay..very comfortable and quiet.
Soggiorno di 1 notte a febbraio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 26 feb 2024
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Soddisfacente

Adam, Chicago

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property wasn’t what I expected, things were broken, leaks and noise
Soggiorno di 2 notti a febbraio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 23 feb 2024
We apologize your stay with us was less than ideal. We will be working with our staff to make the repairs and we would like to have another opportuntiy to serve you better in the future.

8/10 Buono

John

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Visit to attend concert
Good visit, I wished they would have provided coffee and breakfast instead of Starbucks
Soggiorno di 2 notti a febbraio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 18 feb 2024
We’re so glad you had a good experience. Thank you and we look forward to welcoming you back again next time you are in our area.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 7 mar 2024
Thank you for sharing your ten star rating with us. It means the world to us and to our entire team! We look forward to serving you again soon!

8/10 Buono

Charles

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not Bad but seen better
Was a great Hotel but they do allow more riffraff there than they should. Someone decided to catch their room on fire at 2am and of course everyone in the hotel was outside for over a hour.
Soggiorno di 2 notti a gennaio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 30 gen 2024
Thank you for your feedback. We truly apologize for your inconvenience and we do hope you will consider staying with us in the future for a much better outcome.

8/10 Buono

Heather

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Very friendly, helpful staff. We did, however, have to evacuate at 2:30am due to a room fire on the second floor. Although not the fault of the hotel, it was very scary and unpleasant. We didn't stay as mild child would have been too scared to return to the room. We drove 2 1/2 hours home instead. Needless to say, we were exhausted. The hotel is supposed to honor a refund of the nights charge. I sincerely hope they do.
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 30 gen 2024
Thank you for your feedback and for choosing to stay at our hotel. We apologize your stay was less than perfect. We would like to regain your trust and hope to serve you again in the future.

4/10 Scarso

Kiona

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Servizi
During the middle of the night, some person on our floor went crazy and set a pillow on fire and ran around with an ax. Causing everyone to evacuate and be displaced for 4 hours. We ended up leaving because they were not allowing us to return to our room and waited for over 3 hours. Hope a refund will come because that was terrible !
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 30 gen 2024
Thank you for including our hotel in your travel plans. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

2/10 Terribile

Valeri

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fire alarm went off at 2am, had to evacuate building. After to he fire department cleared the building for entry and we could go back to our room, the fire alarm went off another couple times. Did not have to leave room but did not get much sleep. Hotel offered to comp room with booking agency permission, coffee was comped the next day but the bistro did not stay open later than normal scheduled except for coffee. Had to get breakfast outside of hotel.
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 29 gen 2024
We apologize for your inconvenience. Thank you for your review.

10/10 Eccellente

Michelle

Mi è piaciuto: Pulizia
Nice and conveniently located
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 21 gen 2024
Thank you for reviewing your stay at the Courtyard Columbus West/Hilliard. It is a pleasure to know you had an enjoyable experience with us and loved our convenient location. We enjoyed having you as our guest and look forward to welcoming you on your next visit to our area.

10/10 Eccellente

Breanna

Viaggio con famiglia e bambini piccoli, Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My family absolutely loved this hotel. Their favorite was the pool, of course.
Soggiorno di 1 notte a gennaio 2024
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 16 gen 2024
We are happy to hear you had a positive experience with us! We value your input and we look forward to another opportunity to serve you in the future.

8/10 Buono

Andrew

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Rooms are ok. Looks like water damage repairs everywhere. Staff was great. No maintenance on holidays. Pornography on the treadmill screen was a bit offensive. Staff couldn't shut it off either.
Soggiorno di 4 notti a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 1 gen 2024
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

8/10 Buono

donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Overnight stay
The room was very clean and the only drawback in the room was The Bed was lumpy seems like it was time to replace it. Not much of a bar selection Breakfast food was not worth the money
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 30 dic 2023
Thank you for your feedback and for choosing to stay at our hotel. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Eccellente

Misty

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The people at the desk are friendly. My son has cancer and is receiving treatment near by. It is convenient to stay there and the people remember us every time; they are so welcoming!
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 30 dic 2023
Thank you for your feedback and for choosing to stay at our hotel. Our team is committed to providing an exceptional experience, and we appreciate your feedback as a valued guest of ours. We hope you will come back and see us again soon.

2/10 Terribile

William

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There is alot about this property that im not pleased with. 1st keys wouldnt open the room because was someone else room. 2nd was the room that they gave us was bad. The wall paper was falling off the wall. 3rd the pool was supposed to open an bolt shut. Wouldn't recomand this place .
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 29 dic 2023
We also apologize for not meeting your expectations with our facility. Your feedback has been shared with our leadership team so that they can make the necessary changes. We can absolutely do better, and we hope you give us the opportunity in the future to prove that to you.

2/10 Terribile

Anne

We were booked at the wrong hotel. We had to reschedule our dates and we got booked at wrong hotel. Far away from where we wanted to to be. We couldn’t cancel or switch.. never book again with Expedia. I’ve learned my lesson 😒
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 30 dic 2023
We're sorry to hear this. Thank you for your feedback.

8/10 Buono

Todd, Gahanna

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Go to Waffle House next door for breakfast
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 18 dic 2023
Thank you for being our guest and sharing your feedback, Todd. Safe travels and Happy Holidays!

8/10 Buono

Angel

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 18 dic 2023
Thank you for taking the time to share your experience with us. We truly appreciate your recommendation and we look forward to welcoming you back again soon!

10/10 Eccellente

Lora

Viaggio di gruppo
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 10 dic 2023
We appreciate you sharing your review with other travelers, and we are delighted you were satisfied with our service and accommodations! Thank you for choosing our hotel, and we look forward to your next visit with us.

4/10 Scarso

JAY

Viaggio di lavoro
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Check in was great. Room was ready and clean. But there was only 1 person working the bistro in the morning. Took forever. Had to leave before food was ready.
Soggiorno di 1 notte a dicembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 10 dic 2023
Your business means a lot to us, so if you ever have additional feedback, please don’t hesitate to reach out to us. Your concerns have been shared with the General Manager.

10/10 Eccellente

DONALD

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Stay in Columbus for Winterfair
Front desk person was great and we loved the hotel.
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 5 dic 2023
Thank you for choosing the Courtyard Columbus West/Hilliard and sharing your great experience. We are happy you were impressed with all our service and facilities. It was a pleasure having you as our guest, and we look forward to hosting you again soon.

8/10 Buono

James

Soggiorno di 3 notti a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 20 dic 2023
Thanks for the great review! The team at Courtyard Columbus West/Hilliard is thrilled you’re so happy with your time spent at our hotel. We look forward to another great stay with us.

10/10 Eccellente

Mustafa

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The gentlman at the front desk at the check in time was friendly and polite. Rooms were clean and lobby is well designed. We really enjoyed our time here. Highly recommended
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 28 nov 2023
Thank you very much for your amazing review. We appreciate your recommendation and business and we look forward to welcoming you back.

10/10 Eccellente

Ivan

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was good.
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 28 nov 2023
We are thrilled you had a good stay with us and we look forward to your return.

6/10 Soddisfacente

Margaret

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
We arrived at 7:30 pm and were told by the desk that the bar/dining area would be available until 10 pm. We came down at 8:30 pm to order some food, was told by the worker sitting on her ass, on her phone, that, "I'm not doing food." Welcome to the Marriott! Really delightful encounter.
Soggiorno di 2 notti a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 28 nov 2023
We’re so sorry that your experience did not match your expectations. We hope you will consider giving us another chance in the future to show you the hospitality you deserve and should expect from us.

6/10 Soddisfacente

Helen

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 28 nov 2023
Thank you for taking the time to share your feedback. Safe travels and hurry back!

4/10 Scarso

MATTHEW

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Very disappointing
The hotel was average. They got our booking wrong (booked a single king size bed and sofa got two queen size beds instead). We figured we were only there to sleep so whatever. The big issue was in the morning when someone in the room above us took a shower water started pouring from the light fixture above our tub. Contacted the front desk and all i got was "oh that's not good" and told someone from maintenance would take a look. No one ever showed (we waited over an hour and then it was almost time for to have to check out). When we left the front desk who i know was the same guy i talked to on the phone about the water issue said very little and didn't seem interested. So next time i'm going to visit friends in Columbus i will definitely not stay here.
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 21 nov 2023
We are sincerely sorry to hear about your unpleasant stay with us and we will address your concerns. Again we apologize and hope to have another opportunity to leave you with a much better impression.

10/10 Eccellente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The hotel was clean, the staff was great and our room was comfortable. Will definitely stay here again when we're in the area.
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 23 nov 2023
We hugely appreciate your positive feedback. We have been working so hard to give our best. Thank you for noticing.

6/10 Soddisfacente

Kami

Soggiorno di 2 notti a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 21 nov 2023
Thank you for being our guest and sharing your feedback. We look forward to welcoming you back in the future.

8/10 Buono

Lauren

Viaggio di lavoro
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 20 nov 2023
Thank you for taking the time to write a review of our hotel. We take seriously your decision to stay with us and hope you will do so again.

6/10 Soddisfacente

amanda

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Will not stay again.
Clean lobby, room had trash left from previous people. Woke up with no heat and cold. Told front desk and they did nothing to make it right.
Soggiorno di 1 notte a novembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 14 nov 2023
We apologize for your inconvenience and we will be addressing your concerns with our staff for improvement.

2/10 Terribile

Iesha

Viaggio di coppia
Non mi è piaciuto: Pulizia
Traffic terrible
Soggiorno di 1 notte a ottobre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 7 nov 2023
We're sorry to hear that the traffic was terrible. We would love to have another opportunity to serve you in the future.

4/10 Scarso

laura

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
I booked a King and was told they were sold out so they put me in a queen room. The tub in the bathroom was absolutely disgusting so they transferred me to another queen suite room. The bathroom sink had an issue with leaking as did the toilet. The sofa and chairs were stained and gross.
Soggiorno di 2 notti a ottobre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 24 ott 2023
We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We would be happy to have an opportunity to leave you with a more favorable impression and invite you back for the seamless experience you expect from the brand.

6/10 Soddisfacente

Gary

Non mi è piaciuto: Condizioni e dotazioni della struttura
Older hotel that needs refurbishing and update. There are no charging outlets in the unit. Get rid of the bathtubs and put in showers.
Soggiorno di 1 notte a settembre 2023
Risposta di Courtyard by Marriott Columbus West/Hilliard, il giorno 28 set 2023
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.