Complesso Balneare di Ponta Gorda: Tour e Visite Guidate

A great hotel in a nice location. We enjoyed our stay. Very clean and tidy. The property had the feel of a grand plantation house. The only thing letting it down was the slight complexity over the amenities. Whilst it has its own pool, everything else you require, such as food, bars, larger pools, etc., needs to be accessed from the Pestana hotels next door, which can be accessed through a route within the grounds. We found the breakfast area well, but never found the bar or other areas, as it was slightly confusing. I think a quality onsite restaurant would be a real asset here, along with some evening entertainment. We went out to nearby restaurants every night, as we didn’t feel the hotel had much to offer in this regards. We had a few small issues with housekeeping, but once we raised the problems, they were quick to remedy them. The hotel is situated about 20-25 min walk from the main town of Funchal - so within a reasonable difference. For the price of this hotel, I think things like an airport transit service would be nice. Overall a nice establishment, with good and knowledgeable staff. Felt more like a bed and breakfast facility. There was no room service, to the best of our knowledge. The acid test is always, would you stay again - I would say “yes” but probably when the rooms were on sale price etc. I would certainly recommend the hotel. Clean, good quality, and nice staff. A little expensive for the amenities on offer but otherwise great.

Vergognoso ! Parcheggio interno a pagamento (15€ al giorno), in una zona senza possibilità di parcheggiare vicino e con accesso attraverso una salita da 1°marcia. Ascensore a oltre 100 metri dalla reception. Pulizia approssimativa, capelli nella vasca e formiche nel lavandino (foto dimostrativa) Il frigobar con solo 2 mini succhi di frutta in brick (foto dimostrativa). Bottiglia dell'acqua da doversi riempire nel ristorante al dispenser. Cibo di scarsa qualità e di riciclo continuo. Il massimo è stato il giorno del mio compleanno: torta di auguri fatta trovare in camera e, dopo aver ripetutamente segnalato l'allergia di mia moglie all'arancia, hanno pensato bene di decorare la torta con 2 belle fette di arancia fresche. Mi meraviglio che un tour operator come Expedia possa avere tra i suoi alberghi una struttura così. Delusione totale, soprattutto perché ho scelto una struttura con trattamento all inclusive a 5 stelle.

Very great location, swimming pool areas, access to ocean and nice food. Nice room quite spacious as well as the bathroom with tub. Many restaurants and bars. However only one free parking for just 20 cars, the other parking in front of the hotel is quite expensive more than 25€ per day and they don’t have any convention. Other free parking in the streets only from 20 to 8am and need to go round and round to find some free.