Hotel vicino a Comprensorio Sciistico Joetsu International Ski Area -

“ビジネス ダブルまたはツインルームを予約 ▶エアコン故障（ファンヒーターのみ３時間おきに電源再投入が必要で熟睡できず） ▶風呂なし（共用シャワーのお湯が出ず） ▶冷蔵庫なし ▶テレビなし（写真ではあるのに部屋にはなし） ▶照明は蛍光灯と白熱灯があるが暗く、蛍光灯は中に虫の死骸だらけ（何年も掃除していない） ▶部屋の掃除は行き届いておらず、ホコリや小さなゴミがそのまま、南京虫が居そう ▶共用部分の廊下や階段はきしみ音あり、補修された様子なし、お湯の出も悪くチョロチョロ、トイレから外の雪溶かし水道ホースが出ていて窓が完全に閉まらず極寒”

“The person that ran the inn was one of the nicest people I have met in my life, didn’t speak much English but she was very sweet”

“No checkin staff, had to find cleaner and she didnt speak english or japanese,. Beds where 2 flat futons, heating doesnt start till 5pm, it was freezing in the building, internet doesnt work and towel was very small and thin, not for drying bigger bodies,had to go buy some towels kitchen is small microwave not as pictured, just 2 very thin futons,no heating”

“We tried to cancel the reservation with all or some refund due to death of a family member just a few days before our check-in day. We provided everything we have including death certificate but the facility insisted the whole prepaid fees in full are not refundable. We understand the hotel's policy but rather than show their condolences in any degrees, the hotel letting us not just suffer for lost of life and also financially lost. The hotel has lost their reputation on one of the most...

“The staff were great & the room was what we paid for but we were not accustomed to sleeping on floor.”

“食事、客室、施設からおもてなしまで、全てが上質な旅館でした。”

“初グランピングこちらにして大正解でした！ 何よりホテルの方のフロントの方の対応がとても快く温かな気持ちになれた旅でした。”

“被客房人員質疑自己找不到備用衛生紙 , 感覺真的很不好”

“以前からある旅館なので、新しさは感じませんが、それを補う以上にスタッフの温かいサービスが印象的でした。 部屋数が多くないのも関係していると思いますが、煩雑な感じが全くなく、気持ちよく滞在できる旅館です。 朝食がバイキングでなく、個別なのも良かったです。美味しかったです。”