Hotel in zona Concepcion, Naga

“I booked this hotel based on the beautiful photos and glowing descriptions on their website – what a mistake. The reality was a completely different story. The pictures showed clean,very neat room. but what I walked into was outdated, poorly maintained, and honestly felt dirty moldy place. The furniture was scratched and worn, the bed linens looked like they hadn’t been replaced in years, and the bathroom was cramped and had a weird smell.its was a non refundable room but will do my best to...

“The staff was very attentive and helpful. Did not appreciatethe service fees applied to your bills for services. Have found that customers usually leave tips better than service fees. Really question as to who gets the money. The lobby most of the time smell like sewer. The swimming area smell like Sewer. The buffet food was cold. There was only three lounger chairs at the swimming pool. And they were not in the sun for sunbathing. The hot tub was cold always. The airport shuttle was...

“Customer friendly, shops nearby and rooms are small but clean! ”

“Hotel looks great when you first walk in. Lobby is bright and clean. The rooms and floors above the main lobby are the opposite. Rooms are not clean, they don’t appear to be maintained. Towels look old and grey instead of white. No hot water so had to take cold showers. Housekeeping is hit and miss. Some days they don’t come to clean your room and the day they do they don’t leave you the right towels. 2 bath towels and no hand towels. Pillows were stinky of other people’s sweat, just felt...

“Rooms were spacious and comfortable. There were restaurants nearby so food options were not limited. Property was not too far from the city centre. Plenty of parking available in the back. Staff were all friendly and helpful. 10/10 would stay here again!”

“The room is always immaculate. The staff are very helpful. ”

“New and clean room. I think it's better than the other hotels in the area. It's also very near the supermarket and the mall. Staff are courteous and service-oriented. The issue is that there is only one outlet for charging your devices. I had to use the outlets in the bathroom and the one used for the coffee maker. I will choose this hotel again, but this time, bring a power strip!”

“Good ”

“Average”

“Loved this place, very nice accommodations and Earl is great, for anyone visiting in the area I highly recommend this place to stay”

“Room was too small”

“De locatie dat niet correct is van het hotel. Wasserij aangewezig , deze info is ook niet juist. Je kan ontbijten tot van 07h 's morgens tot 11h . Maar als we aan de receptie stonden om 10h voor nog ontbijt te bestellen, kregen we een antwoord van het is maar tot 10h. Geluk dat het personeel goed en vriendelijk was. Vooral de securities ( Carlo en zijn collega) en de persoon dat het ontbijt klaar maakte. Bij deze willen wij jullie nog eens bedanken , langs deze weg. Bjorn DM, Lyssa DM en...

“The property is located near the top of Mount Isarog”