Dear Patrick, Thank you for your very kind review. We are delighted that you thought The Lodge at Ashford Castle was a super place to stay and enjoyed the wonderful food and great service. Our staff and service are a true testament to the hard work and dedication of our wonderful team. Thankyou once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Anonymous, Thank you for your review. Warm regards, Peter.

Dear Deirdre, Thank you for your kind review. Warm regards, Peter.

Dear Anonymous, Thank you for your review. We are delighted that you found the staff very friendly and also enjoyed our dog friendly hotel and its facilities. I note your comment and hope you enjoyed receiving our welcome card and a special amenity that was left in your room during your stay. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Steven, Thank you for your review. We are delighted that you had a fantastic stay in The Lodge at Ashford Castle. Our staff and service are a true testament to the hard work and dedication of our wonderful team. I note your comment and I hope you enjoyed receiving our welcome card and a special amenity that was provided during your stay. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Paul, Thank you for your review. Kind regards, Peter.

Dear Michael, Thank you for your review. Warm regards, Peter.

Dear Arlene, Thank you for your very kind review. I am delighted to hear that you thought the location of The Lodge was amazing and the hotel was wonderful. Our staff and service are a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Thank you for your kind review. Warm regards, Peter.

Dear Niamh, Thank you for your review. I am delighted to hear that you enjoyed your stay at The Lodge at Ashford Castle. Our staff and service is a true testament to the hard work and dedication of our wonderful team. I do note your comments and will discuss further with our Management Team. We do look forward to welcoming you back to The Lodge at Ashford Castle very soon. Warm regards, Peter Fergus.

Thank you for our kind review. Warm regards, Peter.

Dear John, thank you for taking the time to complete your review. I am disappointed to hear that your first suite was not to your liking and pleased to hear that you found a suite that you did like. I do note your other comments and will discuss with our Management Team. In relation to tips, please note that in the past year we have reviewed the tip policies in the hotel through consultation with management and with our teams and have introduced the discretionary room charge. The discretionary room charge is for the rooms department team members who use to get cash tips left in the rooms which they have generally seen disappear to a minimum. This now gives the teams a digital method to receive tips and for them to distribute in a fair and transparent fashion. The system is working for both the team and guests, as we are receiving a very positive response from our guests overall and we do point out it is discretionary. We are happy to remove or change as the guest requests. The discretionary room charge is on our confirmation letters informing of the policy introduction. It is very similar to a service charge that many hotels have in place, however it is at the complete discretion of the guest. We do hope John that you will return to us in the near future, I would be delighted to look after your reservation personally to help ensure you have a wonderful stay in The Lodge at Ashford Castle. Warm regards, Peter Fergus.

Dear Emily Thank you for your reviewI am delighted that you have enjoyed your beautiful room here with us at the Lodge.I am sorry for the confusion on the availability of the Castle from the Lodge.The team are more than happy to check availability for you upon request when inhouse and we will book times available for you with no hesitationWe do describe within our confirmation letter/email how guests are welcome to access the Castle,Ashford Castle grounds, gardens and activities are open to all guests of The Lodge. Visiting the Castle and use of its public areas is exclusive to the residents of the Castle. Dining and Spa appointments at the Castle are subject to availability and reservations must be booked in advance.Under our dining tab on our website we have a section “Dining at Ashford Castle” which lists all the options at the castle. This can be accessed through the drop down menu on the top right of the page. I will contact our website team to ensure this is as easy as possible to locate when browsing through our content, I appreciate your feedback on this to help us improve the browsing experience for everyone.I would be delighted to look after any future bookings for you to ensure you have a seamless experience between both properties.Please feel free to contact me directly.Warm regards Peter

Dear Andrew, Thank you and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Diane, Thank you for your very kind review. It is fantastic to hear that you had another good stay as The Lodge at Ashford Castle and enjoyed the Estate grounds and the lovely walking trails. Our staff and service is a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle again very soon. Warm regards, Peter.

Dear Kimberly, Thank you and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Lonnie, Thank you and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Holly, Thank you for your very kind review. I am delighted that The Lodge at Ashford Castle was one of the best experiences of your trip. Our staff and service is a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Carol, Thank you for your review. I wish that you could have reached out to me during your stay as we would have been delighted to help you fill your itinerary. We do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Sallie, Thank you. Warm regards, Peter.

Dear Louis, Thank you for your review. I am delighted to hear that you thought the location was beautiful. As a valued guest of The Lodge you do have full access to the grounds of the Ashford Estate, regretfully this does not include Ashford Castle Hotel itself. We are happy to reserve our guests to any of the castles dining experiences should they have the availability. However due to how busy they are they may not always be in a position to assist. I want you to know that you were not seen differently nor unwanted, know that you will always be a welcomed guest to The Lodge at Ashford and to the Ashford Estate.Thank you once again for your review and we do hope to welcome you back to The Lodge very soon. Warm regards, Peter.

Dear Helena, Thank you very much for your very kind review and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Nattakan, Thank you very much for your very kind review. We do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Thank you very much for your very kind review. Warm regards, Peter.

Thank you for your very kind review. It is lovely to hear that you enjoyed your stay and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Stephanie, thank you for your review. I am very disappointed to hear that you did not enjoy your stay. I wish that you had reached out to me during your time at The Lodge at Ashford Castle to allow me to help make your stay more enjoyable. If ever you do decide to return to The Lodge please do reach out to me as I would love to welcome you back and make your stay a most enjoyable experience at The Lodge at Ashford Castle. Warm regards, Peter.

Thank you for your kind review. It is lovely to hear you enjoyed your stay and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Thank you. Warm regards, Peter.

Dear Maura, I am delighted to hear that you had an incredible experience in The Lodge at Ashford Castle and hope that you will come back to stay again soon. Warm regards, Peter.

Dear Lawrence, I am delighted to hear you enjoyed your stay in The Lodge at Ashford Castle. Our staff are hard working and dedicated to help ensure our guests needs are met fully and that our guests leave with fond memories of their stay at the Lodge. We would love to see you back again soon. Warm regards, Peter.

Dear Julie, Thank you for staying at The Lodge at Ashford Castle. I am glad you enjoyed your stay. I hope that you will return to The Lodge again soon. Warm regards, Peter.

Dear Jennifer, thank you for staying at The Lodge at Ashford Castle. I hope that you will return to The Lodge again soon. Warm regards, Peter.

Dear Heidi, I am delighted you enjoyed your stay at The Lodge at Ashford Castle and its Estate. I hope that you will return to The Lodge again soon. Warm regards, Peter.

Dear Stephen, Thank you for your kind review. We are delighted you thought The Lodge at Ashford Castle was amazing with fantastic grounds. We appreciate that you would highly recommend a visit to the Estate and the beautiful breath-taking boat trip around Lough Corrib. Our staff and service is a true testament to the hard work and dedication of our wonderful team. Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon. Warm regards, Peter.

Dear Emily,Thank you for your kind review. It is fantastic to hear you thought The Lodge at Ashford Castle was a beautiful hotel located in a very scenic area in the West of Ireland. It would give us great please to welcome you back again to The Lodge at Ashford Castle. Warm Regards, Peter.

Dear Rachel, thank you for staying at The Lodge at Ashford Castle. I hope you will come back to the Lodge again soon. Warm regards, Peter.

Dear Paul,Thank you for your kind review.It is fantastic to hear that you enjoy your stay. To say we are one of the finest places that you have stayed in is a true testament to the hard work and dedication of our wonderful team.Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter

Dear Mandy,Thank you for your 5 out of 5 review. We hope to welcome you back to The Lodge at Ashford Castle very soon.Warm Regards,Peter

Dear Lucy,Thank you for your 5 out of 5 review and we hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter

Dear Tracey,Thank you for your lovely review.We are delighted that you enjoyed your stay. We are truly blessed to be a part of the wonderful Ashford estate. It is fantastic to hear that you got to enjoy the woodland walks and lake views.Thank you once again and we do hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter

Dear Shane,Thank you for your 10 out of 10 review and we hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter

Dear Tracey,Thank you for your 10 out of 10 review and we hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter

Dear Deborah,Thank you for your kind review.We are thrilled by your kind thoughts and words and we hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter

Dear Thomas,Thank you for your 5 out of 5 review and we hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter

Dear John,Thank you for your 10 out of 10 review and we hope to welcome you back to The Lodge at Ashford Castle very soon.Warm regardsPeter