Esterni

Recensioni per Candlewood Suites Corpus Christi-Spid, an IHG Hotel

2.5 out of 5
Candlewood Suites Corpus Christi-Spid, an IHG Hotel
5014 Crosstown Expy, Corpus Christi, TX

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 127 su 406 recensioni" "
Valutazione di 8 - Buono. 113 su 406 recensioni" "
Valutazione di 6 - Soddisfacente. 69 su 406 recensioni" "
Valutazione di 4 - Scarso. 43 su 406 recensioni" "
Valutazione di 2 - Terribile. 54 su 406 recensioni" "

7,6/10

Pulizia

8,0/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

4/10 Scarso

Edna

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
The girl upfront gave us cards that would not open the door had to walk back again to get a new set of cards still had trouble getting the door to open. Girl was nice just when you’re traveling and are so tired all you want to do is get to your room and rest not have to walk back and fourth to the front desk from the third floor.
Soggiorno di 1 notte ad aprile 2024

10/10 Eccellente

Adrayna

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff and quietness.
Soggiorno di 1 notte a marzo 2024
Risposta di Candlewood suites Management, il giorno 19 mar 2024
Thank you Adryana for your recent review with us here at Candlewood Suites Corpus Christi - SPID. We hope to see you and your family next time you come to visit the area.

10/10 Eccellente

Thomas

Non mi è piaciuto: Condizioni e dotazioni della struttura
Old needs to be renewed. Couldn’t get tv to work. Staff couldn’t solve problem.
Soggiorno di 1 notte a marzo 2024
Risposta di Candlewood suites Management, il giorno 19 mar 2024
Hey Mr Thomas, We are happy to inform you that we are undergoing some property renovations currently and we hope that by the next time you come back and visit there will be some visual differences to our property. We hope to see you next time and we are sure glad maintenance was able to resolve the TV issue during your recent visit the very next morning.

6/10 Soddisfacente

Veronica

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
When we arrived there was other people already complaining of no hot water and some no lights. When we got to our room it smell so bad like old floors or moldy I had to go buy scents. The restroom has stains of rust. Only think good so far was front desk lady was very nice and shopping center close by Not worth 134 what I paid and 75 deposit
Soggiorno di 1 notte a marzo 2024
Risposta di Candlewood suites Management, il giorno 2 mar 2024
Hey Mrs. Veronica, We want to take the time to thank you for your recent review. We are happy to inform you that the hot water situation was due to a power outage on the property and was fixed immediately once it was brought to the staffs attention. We are also excited to inform you that we will be correcting some of the visible defects in the rooms. We hope that if by the next time you come to visit we will have made significant process and hope that it suits the needs of you and your family. We want to thank you for informing us about how you felt during your stay and will be working effortlessly to continue to remind all our valued guest that the team here at Candlewood Suites Corpus Christi - SPID, We got your back.

6/10 Soddisfacente

Caleb, poland

Viaggio di lavoro
It was decent for the price, the rooms were dated, and the mutltiple highways made it quite noisy. Free washer and dryers. Super comfortable beds. Like i said, decent for the price.
Soggiorno di 12 notti a febbraio 2024
Risposta di Candlewood suites Management, il giorno 27 feb 2024
Thank you Mr. Caleb for your recent visit and review of our property. We are excited to hear that you have easy accessibility to the destination you needed to get to. We look forward to your next visit to Corpus Christi and our team @ Candlewood Suites.

4/10 Scarso

Victoria

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
.
Soggiorno di 2 notti a gennaio 2024
Risposta di Candlewood suites Management, il giorno 27 feb 2024
Thank you Mrs. Victoria for your recent review and visit to our property. We are excited to inform you that we have some new renovations that are headed to the property and hope that you give us another change to remind you that at Candlewood Suites , "We got your back". As an IHG property were are implementing new and interesting ways to acquire points and incentives. Please drive safe and we hope to see you next time. Thank you from the Candlewood Suites Corpus Christi - SPID team.

8/10 Buono

LaTricia

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The reservation made on Expedia was not found when we got to the hotel. Because we has a confirmation, the accomodaded us with a room for the duration, which was great, but to be told you dont have a reservation is a little unnerving. Other than that, our stay was wonderful. The bed was the best i have slept in at a hotel in years! I need this bed at home! I forgot to ask before i left, but i wanted to check the type of mattress, lol. I have back issues, and drive for 6 hours to get there, so the bed was a HUGE first impression! Our room, as well as the hotel were clean and tidy. The staff were all respectful and accommodating, ensuring we had everything we needed for our stay. I love that they have a room with items you can borrow, such as games, appliances, and such; makes for a better stay if you dont have to go buy a waffle maker or toaster oven! I would gladly stay again the next time i am in Corpus Christi!
Soggiorno di 1 notte a gennaio 2024
Risposta di Candlewood suites Management, il giorno 28 feb 2024
Hey there Mrs. LaTricia, the Candlewood Suites Corpus Christi team would like to extend our gratitude for your kind words regarding your visit with us here. We always enjoy hearing any and all reviews pertaining to our property so that we can provide motivation to our team during our morning meetings to keep up the fantastic work. We hope that you come back to visit again as we have some exciting yet small additions coming to the property for you to enjoy.

10/10 Eccellente

LaTricia

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Candlewood suites Management, il giorno 27 feb 2024
Hey Mrs. LaTricia,We want to thank you for you review after visiting our property. We are always excited to see and express to our staff that we are providing exceptional services. We are excited to let you know that we will be going through some renovations soon so hopefully the next time you visit our team you will experience the same friendly , welcoming environment.

2/10 Terribile

Nathan

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had to cancel within 10 minutes of being there. Reeked of mildew, horrible customer service, trash all over the place, no lighting whatsoever in the hallways and in the room they gave me. Felt like a horror film. The A/C unit didn’t work, tv hung crooked, cabinets and drawers were all messed up, the tub/shower was horrifying, smelt like mildew had taken over the room, went down to let the front desk know and she never looked up from whatever she was doing. Didn’t care one bit I guess. So I canceled and all she had to say was “you will be charged for one night” I said ok and left. I will NEVER stay at this location or ANY Candlewood property for that matter again. First time customer by the way. Hopefully others don’t have the same experience.
Soggiorno di 1 notte a gennaio 2024
Risposta di Candlewood suites Management, il giorno 28 feb 2024
Hey Mr. Nathan, We have reviewed your recent review and we would like to formally apologize for the experience that you encountered, especially with our Front Desk Agent. My name is Raymond I am the new general manager and we have already taken corrective action and implemented a IHG brand standard expectation for all of our guest that come to visit. We are also addressing the property maintenance standard and actively finding solutions to create a more pleasant stay here at Candlewood Suite Corpus Christi - SPID.

8/10 Buono

Danny

Soggiorno di 1 notte a dicembre 2023
Risposta di Candlewood suites Management, il giorno 28 feb 2024
Hey Mr. Danny, We want to thank you for your recent review after visiting our property. We always enjoy informing our staff that our valued guest have had another great experience and we hope that you come back to visit us very soon to see the new updates to the property.

2/10 Terribile

Christopher

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
For an IHG property I expected a ton more. The carpet had missing pieces and massive stains. The elevator smelled of mold. The bathtub was rusted all over and the floor of the tub was so worn out(did not shower because of this). Fridge in room had stains on the outside. There was a clear plastic elastic ties on the smaller alarm. Have pics if anyone wants to see. Complete disaster. Left after first night of two.
Soggiorno di 2 notti a dicembre 2023
Risposta di Candlewood suites Management, il giorno 28 feb 2024
Hello Mr. Christopher , My name is Raymond and i have recently overtaken this property and want to express that we are already getting our team together to fix alot of these issues that you mentioned about your stay. We hope that if you are in the area anytime soon to consider revisiting our property to see if perhaps we have completed some of the repairs in the room. Please understand that some projects do take longer than other to complete, but one thing that we can guarantee is that our Staff and overall experience at the property is undergoing a lot of IHG training. We hope to see you next time and thank you for your review from the team at Candlewood Suites Corpus Christi - SPID.

8/10 Buono

JUAN A

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
bien
Soggiorno di 2 notti a dicembre 2023

2/10 Terribile

Louay

Soggiorno di 3 notti a dicembre 2023

2/10 Terribile

JOHN

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Checked to Pay at Location but they charged my card without my approval. Attempted to leave/ checkout at 9am, desk refused to give receipts, daughter had to pay a deposit and had to return after noon to receive the deposit,,,sure am glad we weren't traveling and attempting to leave the property at 8am.. That Was Ridiculous.. Daughter had to call police as workers daughter was in room between the 2 rooms we had and the girl had a bunch of her friends over all night causing a ruckus and was loud and very inconsiderate of anyone else and we had 5 kids... Caution when staying at this location...
Soggiorno di 1 notte a dicembre 2023

2/10 Terribile

Luisa

Soggiorno di 1 notte a novembre 2023

6/10 Soddisfacente

Alfredo

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a novembre 2023

2/10 Terribile

Marisol

Non mi è piaciuto: Personale e servizio
Soggiorno di 1 notte a ottobre 2023

2/10 Terribile

Raymond

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a ottobre 2023

6/10 Soddisfacente

Jennifer

Viaggio di coppia
Mi è piaciuto: Servizi
Was good
Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Angel

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place to stay
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

LeAnne

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 2 notti a settembre 2023

6/10 Soddisfacente

Rosalie

Viaggio con la famiglia
It’s ok.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Samantha

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
concierge was sweet and super helpful. free coffee was great.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Diana, Corpus Cristi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 5 notti ad agosto 2023

2/10 Terribile

Juan

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
No air conditioning on the third floor. Staff rude, unfriendly, and unprofessional. The girl told me I was on the 3rd floor, I get to the room and the keys don't work. I go back down dripping with sweat and I was told "I'm sorry, you are on the 1st floor. " After wandering around for 10 minutes trying to find my room with NO assistance from the front desk girl I get to my room and it smells like mold and mildew. It's supposed to be a suit yet there was no couch, just 1 recliner and 1 hard chair with torn vinyl seat cover. Then, when I kicked off my shoes, I discovered that the carpet was wet in multiple spots which explained the mold smells. I called the front desk to request a different room and was told the only available room was on the 3rd floor. Needless to say I requested a refund. I had to fight for it but I got it. Will never EVER even consider staying at one of these hotels again. Stay at the Hampton.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Rosa

Soggiorno di 2 notti a settembre 2023

10/10 Eccellente

Janette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

David

Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

Gabriel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I pay everything through Expedia, but I got charge again by the hotel Candlewood , so I ended up paying way more.
Soggiorno di 2 notti ad agosto 2023

4/10 Scarso

Aleyda, Weslaco

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 2 notti ad agosto 2023

6/10 Soddisfacente

tracy

Viaggio con animali domestici, Viaggio con famiglia e bambini piccoli
We chose this hotel because it was pet friendly but the only area they had to walk your dog was a 4’ x 20’ area with no other grass. The elevator was not by the front but down the hallway and we were at the other end and there was no air conditioning in the hallway and it was 100 degrees. The carpet in our room was very badly stained the ac in the room would cool down the room then it would get really warm then cool down again all night. But what really made me mad was our reservation was for 3 adults and 1 children but there was only 3 towels so I went to the front desk to ask for 1 more towel and they said I had to bring down a dirty towel before I could get 1 more towel, unbelievable and unacceptable
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Vickie

Soggiorno di 1 notte a luglio 2023

8/10 Buono

Brenda

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti ad agosto 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall the hotel was good.
Soggiorno di 2 notti ad agosto 2023

8/10 Buono

hugo

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
The toilet did not work properly and there was rust in the tub duebto the humidity, no vent.
Soggiorno di 2 notti a luglio 2023

10/10 Eccellente

Daniel J

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
Great service
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Beds were comfortable. Room and kitchen clean. Staff very nice and helpful.
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Ronald

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
We had a reservation for a one bedroom suite with a sofa bed. Upon checking in and going to the room there was not a sofa bed in our room. Going down to front desk the clerk was cleaning the pens and I let her know we did not have what we reserved and while she made NO eye contact with me simply said that’s all we have we are booked. So basically the extremely poor customer service coupled with making a reservation that do not keep makes this my worst ever experience at a hotel. Perhaps it would have been more bearable had the clerk acted like she cared.
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Jose

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
AC didn’t work . They have no maintenance on site . Desk clerk rude and unprofessional. Don’t go there
Soggiorno di 1 notte a luglio 2023

4/10 Scarso

David

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Black mold on the ceiling! Air conditioner leaked water on the carpet and half the the living area was soaked. Linoleum floor was oily, dirty, and slippery.an 0

8/10 Buono

K.Thara

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Ok
Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Awesome
My wife and I had an event at 3pm. I called to see if we could check in before 3 which was the check in time. They were fully booked , so there was no guarantee. When we arrived at 2pm, we were greeted by a very friendly young lady and informed us that our room was ready. It was a great relief and we made it to our event on time.
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Michael

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

rene

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a luglio 2023

10/10 Eccellente

Jose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a luglio 2023

4/10 Scarso

rachael

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Not good
The people were not friendly at all. They were very rude, the place was nothing like it was supposed to be, they were issues, or I would never go back to the place.
Soggiorno di 2 notti a luglio 2023

6/10 Soddisfacente

Charles

Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Friendly staff but dated
The owners need to remodel the inside it is DATED. LOL
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Alixes

Soggiorno di 1 notte a luglio 2023

10/10 Eccellente

Roberto

Soggiorno di 1 notte a giugno 2023

4/10 Scarso

Natasha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dirty and roaches
Soggiorno di 1 notte a giugno 2023