Motel a Costa Mesa

“Went to a concert and made arrangements for an uber ride and a stay to play it safe. Place was ghetto, room was dirty refrigerator made a loud sound from time to time and there was no way we were going to sleep well. Talked to the front desk and told him about the situation and was asking for a refund or partial refund and he said he would talk to his manager. We left and drove home to get decent sleep. Later on that night spoke with him and i was informed that i was not going to get a refund...

“No there were roaches everywhere, and we asked for a non smoking room and it smelled like smoke. ”

“No bottle water in the room ”

“I would know i didnt even get key for room the guy was rude so i left”

“Front desk staff owner i guess very rude bad attitude staff was very tight with giving us towels counting towels before they would even give us clean ones not nice at all room very old bed broken tables chipped ”

“The room was filthy, bed had dirty sheets and the floor was beyond dirty and sticky. The towels provided were stained. Bathroom door was literally coming off the hinges. Found eyelashes in the pillow cases.Water pressure of sink was horrible. Just a small stream would come out. Had to stay for a second night, when i paid for the second night's stay, i requested to be switched rooms and was assured that i would be relocated. Hours passed by and I went to front desk to inquire about new room...

“The room was clean and parking was good. Nice staff.”

“Double room was surprisingly spacious, more than typical for hotel rooms. Modern furniture and decor, but some wear and tear already. Relatively new bedding and linens. Comfortable, well lit, quiet, smoke-free room. Good value for our family of 4 with elementary school aged kids. A notch above a typical Comfort/Days Inn in terms of room quality. Only issue was a loose toilet paper holder.”

“Air conditioning smelled, didn’t provide with amenities/ utilities. I’ve stayed at hotels and they all provide with toilet paper, hair products as in shampoo/conditioner, iron, ice machines, etc. There were some areas in the bathroom that were dirty. Staff took a picture of me after checking out which doesn’t make sense because the hotel was paid for and left on property timing and it’s an abuse against my will without my permission. Difficult to find the hotel, proper directions to get to the...