Hotel a Crawl Hill

“Beatiful place. Clean room. Kindly staff ”

“This was my third trip to Bermuda Unfortunately, Grotto Bay did not live up to the standards of other resorts on the island. The front end needs a course on customer service. Day prior to my arrival, I called and requested earlier check in at 2 pm and was told there are no guarantees…it ended there. Booked 5 nights here and called guest services several times to book a massage and no answer. Left a message at the front desk told to keep calling back she was busy. On my third day I was finally...

“The stay and location was lovely, but we have objections about hidden fees. At the start they asked for over $3000 to hold for 'incidental costs' and assured us that it would be returned to us if we didn't do anything. We thought this was awfully high, but then discovered that they kept most of it at the end with some fees that make sense, but others that make none, such as an 'Accommodation Fee' of $1000 each night. What was the purpose of paying for a hotel room if we had to pay even more...

“Abbiamo soggiornato 3 notti in questo resort. Camera spaziosa con angolo cottura, equipaggiato con forno microonde cucina a 3 fuochi e frigorifero. Il bagno avrebbe bisogno di una rinfrescata, ma in complesso è tutto ben tenuto e pulito. La struttura ha anche una bella piscina che domina la baia di Hamilton. Il centro lo si raggiunge con una passeggiata di 10 minuti. Ci tornerei ”

“We especially loved the setting of our two-storey cottage on top of the rise. From the bedroom and balcony we could see across St. George’s to the harbour.”

“Nel complesso ”

“The most beautiful resort we’ve ever stayed at! ”

“Everything and everyone was so amazing. No complaints.”

“Phenomenal experience in every way.”

“Very clean. Excellent restaurant, pool, housekeeping staff! ”

“hotel di classe, costoso di conseguenza. personale molto gentile soggiorno pacifico, senza problemi. Credo che sia un buon complimento”

“L'hotel nel complesso e' bello, la colazione e' davvero fantastica cosi come tutto il personale davvero gentilissimo e disponibile!!! L'unica pecca e' stata il cattivo odore nella stanza e la pulizia della stessa.”

“Food is good but not exceptional Service was excellent with the restaurant staff”