Hotel vicino a Crystal Lake - Carbondale

“If I could, I would give this hotel zero stars. The check-in process took forever. Breakfast was practically nonexistent — people stood in a long line for omelets, and there wasn’t even enough for everyone. With only one waiter on the floor, getting coffee or a refill was nearly impossible. If a hotel advertises breakfast included, it’s reasonable to expect a decent meal. To make matters worse, a month later the hotel called demanding an extra $22 “hotel charge,” even though everything had...

“The property needs serious investment. Dirty stained windows and ceilings. Elevator has duct tape on it. ”

“Found garbage from previous renter on a shelf above refrigerator and microwave in our room. When taken to front desk, we were told " no, it isn't, I just cleaned the room! " I took it that she thought the garbage was ours, which is an insult to the renter. No heat turned on in the room. Freezing cold in room. Sat in vehicle 45 mins to keep warm while the room heated enough to at least go in the room. My cat went under the bed and came out with dust bunnies. I looked and saw floor was covered in...

“Great!!”

“The staff at check in was fantastic. He was so friendly and helpful!”