Vacanze Cuautla

I like this hotel and its problems are typical of Mexico where there is no soundproofing concept. It always seems to live with the guests in the next room, like those upstairs and downstairs. The breakfast is much improved since my last visit 2 years ago. they say it starts at 7.30, but in reality at that time the waiters begin to set up. General speaking they should recommend to guests and to the cleaning staff in the morning, to make as little noise as possible in the rooms and common areas (especially on the very used stairs because there is no lift) so as not to disturb others.

Lo mejor de este lugar fue la ubicación, cerca de varios restaurantes, bares y tiendas. Además el hotel es muy lindo, así como sus habitaciones. El hotel es pequeño pero creo que eso fue también la razón por la que nos gustó. Lo recomiendo 100%.

Bell boys were very helpful and courteous. The rest of the staff was just ok. The cleaning lady did not leave coffee and did not complete the room, left her access card on. I called the lobby for coffee and took the order but never came. The next day only left one scoop of coffee and no sugar. Very stingy. There is no hot water in the shower. Terrible!

The staff were kind, helpful, and communicative from the moment I made the reservation through WhatsApp. The room was gorgeous and clean. Very comfortable. It was truly an escape from city.