Hotel vicino a Cumberland Head Light - Plattsburgh

“Staff was helpful and nice, but I had to wait about 10mins to check-in as no one was at the desk at 10pm. Room was big but felt old and not well maintained. We had holes in our blanket, an awkwardly placed toilet with a weak flush, a shower with slides doors that almost came off, and noise from the plastic fitter of the air conditioning that kept smacking in the night from wind. Overall, we didn’t find any dirt or grime, but the property felt extremely dated and fragile in spots.”

“it was great getting a little earlier check in Thanks”

“It has been awhile since I had an opportunity to stay at BW in Plattsburgh but it is by far a well maintained hotel. Staff are all very helpful and polite.”

“The key cards to get in my room were constantly failing which required a return on no less than six occasions to reprogram the key card. This was most inconvenient and annoying! I had no shampoo or conditioner in my shower which was highly disappointing with wet hair and no way to wash it. The staff member in the lobby was using inappropriate and foul language while conversing with colleagues. The pool walls were rusty and need to be cleaned or repainted. Guests or other parties were in...

“This property feels more like a wedding and event venue than a motel or a place to spend a relaxing day. The view is absolutely stunning, and the owner (or staff member who assisted us) was very kind and welcoming. The location is also excellent, as it is close to Champlain Centre and only about 8 minutes from the falls, making it very convenient for visitors. The place is quite old, including the furniture, but it is also very clean and well maintained. Because the building is old, there are a...

“Clean rooms”

“The room is as filthy, spots on the comforter, spa tub was gross we never even got in it. Came back to our room on the 1st day and our door to our room wouldn’t even lock like someone tried to open it while we were gone. This place is gross”

“.”

“dirty room. last guests leftovers and garbage in the room. floor not vacuumed”

“Price are good really cheap , the brake feast as good option compared to others even if it’s a light one. Place needs to be updated !”

“Sadly the pool area needed a good renovation, the hot tub brought in a fair amount of boiling water, which you could feel with your legs, and the shower had little pressure and heat. Breakfast was good but would of benefited from some fruits. 🍉 Sadly, not worth the price.”