There are things I enjoyed and things that could be improved about this hotel.
The initial communication with the hotel was great; however, while the staff were attentive and kind, I felt that it was difficult to speak with them when I was there. I did believe that the staff did try their best to do what they can.
The hotel is about four years old, but it feels older. The walls were leaking during the heavy rain, which probably will mean that mold will grow later if they do not fix it. The room itself felt like it wasn't fully clean with dusty floors and soap stains on the shower glass. The location of the hotel is about 10 minutes from the old town. The hotel does have a private beach with a shuttle; however, the shuttle is so inconsistent that even the staff recommends to take a taxi back.
The hotel also felt like it was constantly advertising for its excursions, spas and gifts not just in the lobby, but with all the pamphlets in the room - that's fine that they want to show their other products but it felt constant. For a four star hotel, I believe that they could do better.