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Recensioni per Days Inn by Wyndham Dahlonega University Area

2 out of 5
Days Inn by Wyndham Dahlonega University Area
833 S Chestatee Street, Hwy 60 - Hwy 52, Dahlonega, GA

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 248 su 743 recensioni" "
Valutazione di 8 - Buono. 253 su 743 recensioni" "
Valutazione di 6 - Soddisfacente. 126 su 743 recensioni" "
Valutazione di 4 - Scarso. 66 su 743 recensioni" "
Valutazione di 2 - Terribile. 50 su 743 recensioni" "

7,8/10

Pulizia

8,4/10

Personale e servizio

7,2/10

Servizi

7,2/10

Condizioni e dotazioni della struttura

7,6/10

Ecosostenibilità

Recensioni

4/10 Scarso

Myrna

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Stay away!! Not good at all!! Old and repair work is horrible!
Soggiorno di 2 notti a marzo 2024
Risposta di General Manager, il giorno 16 mag 2024
Dear Myrna,We are sorry that your stay with our hotel was uncomfortable. While we want our guests to have the best experience and value for money. Thanks for the valuable feedback and we will work towards making a better experienceSincerely,General Manager

2/10 Terribile

Eric

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The room was nasty, the shower had holes with mold in the ceiling, shower head was about to fall off, bugs crawling around, and holes on the wall with medical tape covering it. In the room beside us our friends found a dirty bandage in the shower. Horrible experience.
Soggiorno di 1 notte a maggio 2024
Risposta di General Manager, il giorno 16 mag 2024
Hello Eric,We are sorry that your stay with our hotel was uncomfortable. While we want our guests to have the best experience and value for money. Thanks for the valuable feedback and we will work towards making a better experienceSincerely,General Manager

6/10 Soddisfacente

Doris

Soggiorno di 1 notte a maggio 2024
Risposta di General manager , il giorno 6 mag 2024
Thank you for the ratting, we really appreciate your efforts . please give as one more chance and we will try to get 5 out of 5! Thank You !

4/10 Scarso

Richard, Zephyrhills

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The room was not well maintained. The shower had a plastic shopping bag stuffed in a hole to plug it up. The air conditioner was so loud we had to adjust the TV volume every time it turned on.
Soggiorno di 2 notti ad aprile 2024
Risposta di General Manager , il giorno 25 apr 2024
Thank you for bringing these concerns to our attention. We apologize for any inconvenience you experienced during your stay. We take feedback like yours seriously and will address these issues immediately to ensure a more comfortable experience for our guests in the future. We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay.

10/10 Eccellente

Tracy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place to stay for the weekend.
Soggiorno di 2 notti a marzo 2024
Risposta di general manager , il giorno 25 apr 2024
We're delighted to hear that you enjoyed your weekend stay with us! Thank you for choosing our hotel, and we hope to welcome you back again soon for another wonderful experience.

8/10 Buono

Meredith

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The beds were very comfortable, and we liked that our room had a nice view of the outdoors. The breakfast was a typical continental breakfast, but the serving area was very small. It was hard to get food without feeling that you were in the way of others.
Soggiorno di 1 notte ad aprile 2024
Risposta di general manager , il giorno 25 apr 2024
We're thrilled to hear that you found our beds comfortable and enjoyed the beautiful view from your room! Your comfort and satisfaction are our top priorities, and we're delighted that you had a positive experience overall.Thank you for sharing your feedback about our breakfast area. We appreciate your input, and we will take it into consideration as we strive to improve our guest experience. We hope that this small inconvenience didn't detract too much from your overall enjoyment of your stay. Thank you!

8/10 Buono

Joy

Soggiorno di 1 notte a marzo 2024
Risposta di general manager , il giorno 25 apr 2024
Thank You for the ratting, we really appreciate for your review! thank you

10/10 Eccellente

Lee, Canton

Viaggio di coppia
Mi è piaciuto: Condizioni e dotazioni della struttura
Close to UNG
Soggiorno di 1 notte a febbraio 2024
Risposta di General manager , il giorno 25 apr 2024
Thank you for the ratting, we really appreciate your ratting. please give as one more chance and we will try to get 5 out of 5 again ! Thank You !

8/10 Buono

shelly

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Decent place. Easy check in, staff was nice, outside was clean. Inside could use some better overall cleaning. Mirrors were gross but bathtub shower and toilet were clean. Outdated gross couch in suite, extremely loud jacuzzi with very little power but does work. Nothing to cry or complain about for price. Location was convenient to town, gas station , mc Donald’s and hospital next door.
Soggiorno di 1 notte a febbraio 2024

2/10 Terribile

Samuel

Viaggio di gruppo, Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Dirty,Unsafe will not return
Soggiorno di 2 notti a febbraio 2024

6/10 Soddisfacente

Julia

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi
There was some damage to the shower, but nothing major
Soggiorno di 2 notti a dicembre 2023

4/10 Scarso

Alicia

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a gennaio 2024

8/10 Buono

Christopher

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
You can tell the motel had recently been renovated with new paint and carpet. Rooms and bathrooms were clean buy left much to be desired on bedding. One of the worst mattresses ive ever slept on. Had my back hurting the whole stay.
Soggiorno di 2 notti a gennaio 2024

10/10 Eccellente

Judy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a dicembre 2023
Risposta di Management, Days Inn Dahlonega, il giorno 18 feb 2024
Dear Judy,Your satisfaction is our top priority, and we're delighted that our staff and accommodations met your expectations. It means the world to us to receive such positive feedback from valued guests like you.Can't wait to see you back again soon!Regards,

8/10 Buono

Kashyap

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Last min vacation
Good views, spacious but older motel. More expensive than quality of stay, very helpful staff. Breakfast was a lot to be desired. Very good location.
Soggiorno di 3 notti a dicembre 2023
Risposta di Management, Days Inn Dahlonega, il giorno 18 feb 2024
Dear Kashyap,Thank you for sharing your feedback with us following your recent stay. Your insights are invaluable as we continuously strive to enhance our guests' experiences.We're pleased to hear that you enjoyed the good views and spacious accommodations, although we understand your concerns about the age of the motel. Your comments about the pricing relative to the quality of stay have been duly noted, and we will review our pricing structure to ensure it aligns better with the guest experience we aim to provide.We're glad to hear that our staff were very helpful during your stay, and we'll be sure to pass along your kind words to them. Regarding breakfast, we apologize if it did not meet your expectations, and we will take your feedback into consideration as we work to improve this aspect of our service.We're delighted that you found our location to be very good, and we hope it added to the overall enjoyment of your stay.Thank you once again for your feedback, and we hope to have the opportunity to welcome you back in the future and provide you with an even better experience.Warm regards,

8/10 Buono

Charles Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The breakfast left a lot to be desired. Handicapped parking was very minimal, and the location of the handicapped spots made one of the two spots impossible to use unless you have a very small car.
Soggiorno di 3 notti a dicembre 2023

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e comfort della camera
Good, But Could Be Better
I checked in after 10:00 pm, and the gentleman at the front desk was great to work with. However, once I was in my room, it smelled as if a chain smoker occupied it before me, even though a sign in the room clearly said, "This is a NON-SMOKING room." I tried calling the front desk to let them know, but the phone in the room didn't work. I was too tired to report the odor in person, so I dealt with it. The following morning, I tried reporting the odor in person at the front desk, but no one was there, and no one answered the bell despite my ringing it multiple times and waiting several minutes for someone to show up. So, to summarize... I give the night staff high marks. The room was clean, but the lingering smoke odor was awful. I have no idea where the morning staff were, but one would think that someone would be available to answer guest questions.
Soggiorno di 1 notte a dicembre 2023
Risposta di Management, Days Inn Dahlonega, il giorno 18 feb 2024
Dear Guest,Thank you for taking the time to share your recent experience with us. We truly value your feedback as it helps us identify areas for improvement.We're pleased to hear that our night staff provided great service during your check-in. However, we sincerely apologize for the inconvenience you experienced with the lingering smoke odor in your room, despite it being designated as non-smoking. This falls short of our standards, and we regret any discomfort it caused you.Furthermore, we apologize for the issue with the non-functional phone in your room and the lack of assistance from our morning staff. This is not reflective of the level of service we strive to provide, and we will address these issues with our team to ensure they are resolved promptly.Your satisfaction is important to us, and we would like to make things right. If you would be willing to give us another chance, we would appreciate the opportunity to ensure your next stay is more enjoyable. Please don't hesitate to contact me directly if you have any further concerns or if there's anything we can do to assist you.Thank you once again for bringing these matters to our attention. We hope to have the opportunity to regain your trust in the future.Warm regards,

4/10 Scarso

Ariel E.

Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

David

Viaggio con la famiglia
Non mi è piaciuto: Servizi
Property is in a good location, room did not have adequate bath items, wash cloths for two people. Room was next to ice machines, noisy. Parking lot too small for number of rooms. Breakfast was basically non-existing.
Soggiorno di 1 notte a dicembre 2023
Risposta di Management, Days Inn Dahlonega, il giorno 18 feb 2024
Dear David,Thank you for taking the time to share your feedback with us. Your input is incredibly valuable as we continuously strive to improve our guest experience.We're pleased to hear that you found our property to be in a good location, but we're sorry to learn that your stay fell short of expectations in other areas.We apologize for any inconvenience caused by the lack of adequate bath items in your room and the noise from the nearby ice machines. Additionally, we understand that parking can be a challenge, and we're actively exploring solutions to address this issue.Your comments regarding the breakfast are noted, and we will work to ensure a more satisfying breakfast experience for our guests in the future.We appreciate your honest feedback, and we hope to have the opportunity to welcome you back for a more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to reach out.Warm regards,

10/10 Eccellente

Kathleen

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Matthew

Soggiorno di 1 notte a dicembre 2023
Risposta di Management, Days Inn Dahlonega, il giorno 18 feb 2024
Dear Matthew,We truly appreciate your support and the opportunity to serve you. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know.We can't wait to welcome you back for another exceptional experience soon!Regards,

10/10 Eccellente

Linda

Mi è piaciuto: Personale e servizio e servizi
Soggiorno di 1 notte a dicembre 2023
Risposta di Management, Days Inn Dahlonega, il giorno 18 feb 2024
Dear LindaWow! Thank you so much for the fantastic 5-star review! We're absolutely thrilled to hear that you had such a wonderful experience during your stay with us.Please visit us again soon!

8/10 Buono

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

charles

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Stayed two nights recently. The staff were very friendly and helpful place was very clean no issues will stay again
Soggiorno di 2 notti a dicembre 2023
Risposta di Deven, il giorno 9 dic 2023
Thank you so much for taking the time to share your positive experience with us! We're delighted to hear that you enjoyed your recent two-night stay at our hotel. It's wonderful to know that our staff's friendliness and helpfulness made a positive impression on you. Maintaining a clean and welcoming environment for our guests is a top priority, and we're thrilled to learn that you encountered no issues during your stay.We truly appreciate your kind words, and we look forward to welcoming you back for another enjoyable stay in the future. If there's anything specific you loved about your experience or if there are any areas where we can further enhance your stay next time, please feel free to let us know.Safe travels, and we can't wait to have you with us again!

2/10 Terribile

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Management was not accommodating and refused to work with us
Soggiorno di 7 notti a novembre 2023
Risposta di Deven, il giorno 9 dic 2023
We sincerely apologize for any inconvenience you experienced during your recent stay with us. We're disappointed to hear that you found our management to be less accommodating, as providing excellent service and ensuring our guests' satisfaction is our utmost priority.We would greatly appreciate the opportunity to understand your concerns in more detail and address any issues that may have arisen. If you could kindly share more information about your experience or contact us directly, we would be grateful for the chance to make things right and improve our service.Your feedback is invaluable, and we genuinely want to ensure that every guest has a positive experience with us. Please accept our apologies once again, and we hope to have the opportunity to welcome you back in the future and provide the exceptional service we strive for.

10/10 Eccellente

thomas

Viaggio di coppia
Everyone was very cordial.
Soggiorno di 3 notti a dicembre 2023
Risposta di GM, il giorno 6 dic 2023
Thank you so much for taking the time to share your kind feedback with us! We're thrilled to hear that you found everyone at our hotel to be cordial. Our team takes great pride in providing exceptional service, and it's always wonderful to know when our guests have had a positive experience.We truly appreciate your support, and we hope to have the pleasure of welcoming you back to our hotel in the future. If there's anything specific that stood out during your stay or any additional comments you'd like to share, please feel free to let us know. We're here to ensure you have a fantastic experience with us.

10/10 Eccellente

Sharon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms were very clean and loved the arrangement of the furniture.
Soggiorno di 1 notte a dicembre 2023
Risposta di GM, il giorno 6 dic 2023
Thank you for sharing your positive feedback with us! We're delighted to hear that you found our rooms very clean and enjoyed the arrangement of the furniture. Providing a comfortable and well-maintained environment is a top priority for us, and it's wonderful to know that we met your expectations.Your kind words mean a lot to our team, and we're grateful for your appreciation. If there's anything else you loved about your stay or any suggestions you'd like to share, please feel free to let us know. We look forward to the opportunity of welcoming you back for another enjoyable experience.

10/10 Eccellente

Billy

Soggiorno di 1 notte a novembre 2023

4/10 Scarso

Brandi

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I wished I would’ve taken pics but I didn’t. There were finger smudge marks on ALL the mirrors, above the jacuzzi, above the sink and above the desk. Window was cracked a good 4 feet and repaired by clear packing tape. The jacuzzi was filthy, between soap scum and only God knows what else. You could tell they just “straightened up” instead of actually cleaning the room. There was hair and dirt from previous occupants on the floor and bathroom counters and this was supposed go be one of their “better” rooms. Dahlonega is such a beautiful place but this hotel needs a MAJOR remodel and upgrades. A hotel room shouldn’t feel gross and disgusting.
Soggiorno di 1 notte a ottobre 2023
Risposta di MANAGER, il giorno 17 nov 2023
Dear BrandiThank you for bringing your recent experience at our hotel to our attention. We sincerely apologize for the shortcomings you encountered during your stay, and we appreciate your honest feedback.We are truly sorry to hear about the issues you faced in your room, and we understand the importance of a clean and comfortable environment for our guests. Your detailed observations are invaluable to us, and we want to assure you that we take them seriously. Rest assured, we will be conducting a thorough review of our cleaning processes and room maintenance to address the specific concerns you highlighted.The condition you described is certainly not reflective of our standards, and we are committed to making immediate improvements. Our team is already taking steps to rectify the situation and ensure that such oversights do not occur in the future. Your feedback is instrumental in helping us identify areas for enhancement, and we are grateful for your candidness.In addition, your comments regarding the need for a major remodel and upgrades have been duly noted. We are constantly working on ways to enhance our facilities, and your insights will be taken into consideration as we plan for future improvements.Once again, we apologize for any inconvenience you experienced, and we sincerely appreciate your feedback.

10/10 Eccellente

Liliana

Viaggio di coppia
Nice view, quite place, attentive staff, convenience location
Soggiorno di 1 notte a novembre 2023
Risposta di KP, il giorno 17 nov 2023
we understand that your time is precious, and we are honored that you chose to stay with us. Your feedback serves as a source of motivation for our team, as it allows us to continuously improve and enhance the quality of our services. We take every comment to heart, and your insights will undoubtedly guide us in our ongoing efforts to exceed the expectations of our guests.

6/10 Soddisfacente

Anthony

Mi è piaciuto: Personale e servizio
Soggiorno di 3 notti a novembre 2023
Risposta di GM, il giorno 17 nov 2023
I hope this message finds you well. On behalf of the entire Days inn team , I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly valuable, and we genuinely appreciate your openness in sharing your impressions.

2/10 Terribile

Darlene

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I have never stayed in a hotel that stank like this one. I had to prop the door open to the parking lot (windows don't open). It smells like mildew and dirty mop water. Disgusting. Never stay here. It was also old and in poor repair. The door to the bathroom is hard to open/close as the door is too long and drags. Really? Plus an employee tried to charge me $20 extra to check in early even though the rooms were available.
Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 17 nov 2023
Dear Darlene ,I would like to extend my sincerest apologies for the disappointing experience you had during your recent stay at our hotel. Your feedback is extremely valuable to us, and we appreciate you taking the time to share your concerns.I am truly sorry to hear about the unpleasant odor you encountered in your room. This is not the standard of cleanliness we strive to maintain, and I assure you that we will investigate the issue thoroughly to ensure it does not happen again. Additionally, I apologize for the inconvenience caused by the condition of the room and the difficulty with the bathroom door. Your comments have been shared with our maintenance team, and we will address these issues promptly.Your feedback is crucial in helping us identify areas for improvement, and we want to assure you that we take your concerns seriously. We are committed to providing a positive experience for all our guests, and we are taking immediate steps to rectify the issues you highlighted.Once again, I apologize for the inconveniences you experienced, and we genuinely appreciate your feedback.

2/10 Terribile

Sandra

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bed bug crawling on bed that night.
Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 17 nov 2023
I am writing to you with the utmost urgency and sincerity regarding your recent stay at our hotel. First and foremost, please accept our deepest apologies for the distressing experience you had with a bed bug in your room. Your comfort and well-being are our top priorities, and we are genuinely sorry for any inconvenience this may have caused.We take reports of pests seriously, and upon receiving your feedback, we immediately took action to inspect and address the issue. Our professional pest control team has been deployed to thoroughly examine and treat the affected room to ensure the eradication of any pests.We understand the severity of this matter and want to assure you that we are implementing additional measures to prevent such incidents in the future. Our housekeeping and maintenance teams are undergoing retraining on rigorous inspection protocols to maintain the highest standards of cleanliness and hygiene.Once again, we sincerely apologize for the inconvenience you've experienced and appreciate your bringing it to our attention.

8/10 Buono

Amanda

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
There were some stains on the beading that suggested they were not fresh linens but ......staff was friendly.....i was not happy with check-out however....at checkout we were instructed to just drop our room keys in bucket on counter with ALL the other room keys were anyone could pick them up.
Soggiorno di 2 notti a ottobre 2023
Risposta di GM, il giorno 17 nov 2023
Thank you for taking the time to share your recent experience with us. We value your feedback as it helps us improve our services and ensure a better stay for our guests.I want to express my sincere apologies for any concerns you had regarding the condition of the linens. Your comfort is of utmost importance to us, and I assure you that we are investigating this matter thoroughly. We will take the necessary steps to address and rectify the issue to maintain the highest standards of cleanliness in our rooms.On a positive note, I'm delighted to hear that you found our staff to be friendly. We strive to create a welcoming and accommodating environment, and it's encouraging to know that our team made a positive impression during your stay.Your satisfaction is our priority, and we take your concerns seriously. If there's anything more you'd like to share or if you have additional suggestions, please feel free to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future.

8/10 Buono

Deepak

Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 17 nov 2023
We are thrilled to have had the opportunity to host you, and we sincerely hope that your overall experience was enjoyable. If there's anything else you'd like to share or if you have additional suggestions, please feel free to reach out to us. Your satisfaction is our top priority, and we are dedicated to making your next stay even more exceptional.

10/10 Eccellente

Donald

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a settembre 2023
Risposta di GM, il giorno 17 nov 2023
I hope this message finds you well. On behalf of the entire [Hotel Name] team, I want to express our sincere gratitude for taking the time to share your thoughts and experiences with us. Your feedback is incredibly valuable, and we genuinely appreciate your openness in sharing your impressions.

10/10 Eccellente

Rachel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
I cannot emphasize enough how incredibly adequate this hotel is. We mainly needed a place to shower and sleep while attending nearby event. The room had the clean towels, hot water, and 2 beds that we needed. They DO NOT have an elevator, and the only double rooms were on the 2nd floor. I have difficulties with stairs, so my teen brought all of the luggage up, and instead of going out for dinner, we ordered delivery to the room -- we made it work! The breakfast, like the room, was adequate. Fresh fruit, juice, an assortment of bread products (with a toaster available) and pastries, coffee, cereals, hot water for packets of oatmeal and tea. The staff, though. Wow! The 2 people at the front desk were so pleasant and helpful. It looked like they only have 4, maybe 5 people doing EVERYTHING, but they seem to have a system that works. Oh, and even though I struggled with the stairs, the view from our window was BREATH-TAKING!
Risposta di GM, il giorno 17 nov 2023
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be incredibly adequate for your needs during your recent stay.We understand that stairs can pose a challenge, and we appreciate your flexibility in making your stay work for you. Your teen's assistance and your resourcefulness in ordering delivery to the room showcase your adaptability, and we're pleased we could provide the essentials for a comfortable stay.It warms our hearts to hear that you found our breakfast offerings and room amenities suitable for your needs. Your recognition of the breathtaking view from your window is especially delightful; we're glad you could enjoy that aspect of your stay.Moreover, your compliments about our staff are truly appreciated. We take great pride in providing exceptional service, and it's rewarding to know that our team's efforts made a positive impact on your experience. We'll make sure to share your kind words with the front desk team.We genuinely value your feedback, and it motivates us to continue providing excellent service. If your travels bring you back to the area, we would be honored to host you again and make your stay even more memorable.

8/10 Buono

Gordon

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
First room offered was terrible- We asked to have reservation cancelled- They found us another room that was tolerable- Room clerk was quick to try to remedy situation- We appreciated his efforts and decided to stay as price remained the same
Soggiorno di 2 notti a ottobre 2023
Risposta di GM, il giorno 17 nov 2023
I hope this message finds you well. I wanted to express our sincere gratitude for your understanding and patience during your recent stay at our hotel.We deeply apologize for the inconvenience caused by the initial room you were offered. Your comfort is of utmost importance to us, and we appreciate your willingness to bring the matter to our attention. I'm pleased to hear that our room clerk was quick to address the situation and find you an alternative room that met your expectations.Your recognition of our team's efforts means a great deal to us. We understand that a comfortable and enjoyable stay is crucial, and we're thankful for the opportunity to make things right for you. It's heartening to know that, despite the initial setback, you chose to stay with us, and we're glad we could offer you a room that was more to your liking.We appreciate your understanding, and we look forward to making the rest of your stay enjoyable and memorable.

6/10 Soddisfacente

Beverly

Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 17 nov 2023
Thank you for taking the time to share your recent experience with us. We value your feedback as it helps us improve our services and ensure a better stay for our guests.

6/10 Soddisfacente

Sabine

Viaggio di gruppo
Mi è piaciuto: Pulizia
Etwas alte Unterkunft , das Bad ist sehr alt und unansehnlich ..
Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 17 nov 2023
Wir möchten Ihnen aufrichtig dafür danken, dass Sie sich die Zeit genommen haben, Ihre Erfahrungen mit uns zu teilen. Wir bedauern, dass Ihr Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat, insbesondere was den Zustand des Badezimmers betrifft.Ihr Feedback ist für uns sehr wertvoll, da wir bestrebt sind, unsere Unterkünfte kontinuierlich zu verbessern. Wir entschuldigen uns aufrichtig für etwaige Unannehmlichkeiten, die durch den Zustand des Badezimmers entstanden sind. Wir nehmen diese Angelegenheit ernst und werden geeignete Maßnahmen ergreifen, um die Qualität unserer Einrichtungen sicherzustellen.Wir würden uns freuen, Sie in Zukunft wieder bei uns begrüßen zu dürfen, mit dem Ziel, Ihnen ein noch besseres Erlebnis zu bieten.

10/10 Eccellente

Deborah

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great! Overnight stay easy accessible for our needs.
Soggiorno di 1 notte a settembre 2023
Risposta di GM, il giorno 17 nov 2023
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be incredibly adequate for your needs during your recent stay.

4/10 Scarso

Juan

Non mi è piaciuto: Personale e servizio
The guy at the front desk was beyond nice, always willing to help. The owner, in contrast, was terrible. She called at 11 PM to request for additional payments. She could not wait until the next day to find solutions and she was disrespectful about rest time.
Soggiorno di 1 notte a settembre 2023
Risposta di dp, il giorno 27 set 2023
when we are back to back sold out we don't have late c/o available , its processes people start ci at 10.00 a.m.

10/10 Eccellente

Sharim

Soggiorno di 1 notte a settembre 2023
Risposta di GM, il giorno 17 nov 2023
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our hotel to be incredibly adequate for your needs during your recent stay.

2/10 Terribile

Richard

Mi è piaciuto: Personale e servizio
At check in Expedia apperantly did not have correct billing information. Staff allowed me to stay though my payment was declined at hotel This is not first time problem w Expedia. I ll remember this.
Soggiorno di 1 notte a settembre 2023
Risposta di dp, il giorno 22 set 2023
we took care of you.rest all good.

4/10 Scarso

Tim

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not ever again
We checked in, went to our room, wow old and smelly! Everything was just old. The towels were stained, thread baren, and wholes. Will not use this days in again! Yuck
Soggiorno di 1 notte a settembre 2023
Risposta di dp, il giorno 12 set 2023
SORRY,to hear that.not all room are same, some are less used, you should ask front desk to change room.

8/10 Buono

TRICIA, Charleston

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi
While the property was clean, it definitely needs updating. Very dated and in need of a few repairs. The staff was very friendly

8/10 Buono

Ellen

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The person at the front desk was great. A lot of helpful suggestions. Superb customer service.
Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023

4/10 Scarso

xiao dong

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Not suggested
Over priced, in room, some light are not working, some outlet not working, room has mold smell, breakfast even does not have eggs , only some cheap sweets .
Soggiorno di 2 notti ad agosto 2023
Risposta di dp, il giorno 21 ago 2023
some light are two way light , smell is very common during august month working to improved breakfast.every body commenting that price was very reasonablecompare to other hotels.

10/10 Eccellente

Rusty

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very friendly and pleasant place to stay. Will definitely be back.
Soggiorno di 1 notte ad agosto 2023
Risposta di dp, il giorno 21 ago 2023
thank you for your positive feedback.