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Recensioni per Homewood Suites by Hilton Davenport

3 out of 5
Homewood Suites by Hilton Davenport
4750 Progress Drive, Davenport, IA

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 161 su 239 recensioni" "
Valutazione di 8 - Buono. 52 su 239 recensioni" "
Valutazione di 6 - Soddisfacente. 14 su 239 recensioni" "
Valutazione di 4 - Scarso. 6 su 239 recensioni" "
Valutazione di 2 - Terribile. 6 su 239 recensioni" "

9,2/10

Pulizia

9,2/10

Personale e servizio

8,8/10

Servizi

9,2/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Marina

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff, good breakfast, slept great!
Soggiorno di 2 notti ad aprile 2024
Risposta di Jill Gregan- GM Homewood Davenport, IA , il giorno 2 mag 2024
Marina, Thank you so much for your awesome rating! I am so happy you enjoyed your stay with us! We have some great changes also coming to our breakfasts, so come see us again the next time you're in the Davenport, IA area. We wish you safe travels!

10/10 Eccellente

Jennifer

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Love the spacious rooms
Soggiorno di 2 notti a febbraio 2024
Risposta di Jill Gregan- GM, il giorno 1 mag 2024
Jennifer, Thank you so much for your review! We love hearing feedback from our guests. I am very happy to hear you enjoyed your stay with us! We really hope we see you again the next time you're in the Davenport, IA area.

10/10 Eccellente

Robert

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Comfortable and conveniences of home. Very clean and practical layout.
Soggiorno di 2 notti a marzo 2024
Risposta di wkeely, il giorno 26 apr 2024
Thank you for staying with us and for your wonderful comments. We appreciate the feedback and look forward to serving you in the future.

10/10 Eccellente

Tabi

Viaggio di coppia
The staff were all very friendly to us and the room we stayed in was very clean. We’ll definitely be staying here again in the future.
Soggiorno di 1 notte a febbraio 2024
Risposta di wkeely, il giorno 1 mar 2024
Thank you for staying with us and flow this awesome review. We look forward to serving you in the future.

4/10 Scarso

Jaylin, Mason City

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
I waited fifteen minutes to check in with nobody at the front desk. The sign said they were helping a guest and would be back soon. There was another couple walking outside and they looked at me and said, good luck checking in. We waited forever to check in. I tried calling the front desk and still nobody answered. Finally, after the lobby was crowded, someone came in and checked me in. However, I looked over and saw a sign that said the pool was out of order. She said, didn't anyone tell you or call you? I said no. She said that Expedia had a wrong number for me. She asked me if I wanted to cancel, I said and go where? Had I known the pool was down, I wouldn't have stayed here. There wasn't anything that was a deal breaker for me other than the pool but there definitely wasn't anything that was positive for me either. A moderately expensive hotel for the amenities and services that were provided. I probably will choose not to stay here again.
Risposta di Jill Gregan General Manager, il giorno 29 gen 2024
Jaylin, Thank you so much for taking the time to let me know about your stay with us. I am very sorry to hear it took us extra time to get you checked in, I will address this with the staff. We do try to provide excellent service to all out guests, sometimes this takes us away to see to other guest's needs. In regards to the pool, unfortunately it was down, and we tried contacting everyone we had contact information for. Often times when booking on 3rd party sites, we are not given your full contact information, nor can we load onto 3rd party sites this information. However, this should have been listed on the confirmation letter you received from Expedia informing of the closure. We do have it listed on our brand page as well. Regardless if it's this hotel, or any hotel, or any site you book on, if you are seeking a pool we recommend you contact the hotel directly to ensure they haven't encountered any mechanical issues with their pool causing a closure. We want everyone to have an enjoyable stay with us and I'm sorry you didn't receive this information prior to checking in. I hope you will give us another opportunity the next time you're in the Davenport, IA area.

10/10 Eccellente

heather

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
1st time staying at a Homewood Suites - Fantastic!
This was one of the nicest experiences our family has had at a hotel. The entire hotel was clean and tidy. We'll be choosing Homewood Suites often in our future travels!
Soggiorno di 1 notte a dicembre 2023
Risposta di Jill Gregan GM , il giorno 8 dic 2023
Thank you for your kind survey! We truly appreciate your feedback. I am so happy you enjoyed your stay with us! We hope to see you again the next time you're in the Davenport, IA area! Thank you for choosing us!

8/10 Buono

Luis

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a dicembre 2023
Risposta di Jill Gregan GM, il giorno 8 dic 2023
Thank you for taking the time to rate us! I am so pleased you enjoyed your stay with us. Please reach out directly if you have any feedback that could improve your time with us in the future. We hope to see you again!

2/10 Terribile

Makara

Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Judith

Viaggio di coppia
Everything was great! The only thing that was lacking was a USB charging port in the room.
Soggiorno di 12 notti a giugno 2023
Risposta di wkeely, il giorno 29 giu 2023
Thank you for staying with us and for the wonderful review. We do have some rooms with USB ports in the room on the table lamps and we are in the process of changing out the alarm clocks to one's that have USB ports. We hope to serve you again in the future.

10/10 Eccellente

RYAN

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great extended stay
It was everything I needed to stay a whole week.
Soggiorno di 5 notti a giugno 2023
Risposta di Jill Gregan- General Manager , il giorno 13 giu 2023
Thank you so much for your awesome review! We are so pleased we could accommodate all of your needs during your stay. We hope you will consider us the next time you're in the Davenport, IA area for your lodging and extended stay needs! Thank you for choosing us!

8/10 Buono

William

Soggiorno di 4 notti a giugno 2023
Risposta di wkeely, il giorno 15 lug 2023
Thank you for staying with us and for the 4-star review. We look forward to serving you again, should your travels bring you back our way.

10/10 Eccellente

Erin

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Hotel
Best hotel we have stayed in for our 8 day cross country trip! Clean and well staffed!
Soggiorno di 1 notte ad aprile 2023
Risposta di wkeely, il giorno 15 apr 2023
Thank you so much for staying with us. I will pass along your kind words to the rest of the staff. We hope to serve you again, should your travels bring you back our way.

8/10 Buono

Jay

Soggiorno di 1 notte a dicembre 2022
Risposta di wkeely, il giorno 9 dic 2022
Thank you for staying with us and for your review. We look forward to serving you again.

2/10 Terribile

Viaggiatore verificato

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Front desk lady is a rude person and shouldnt be in customer service
Soggiorno di 5 notti a novembre 2022
Risposta di wkeely, il giorno 9 dic 2022
I don't see that you stayed with us, so I have no way of knowing which lady you are referring to. I will address my entire staff regarding the customer service we provide. Have an amazing day.

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Non mi è piaciuto: Pulizia
Watch the desk chair and your underware!
We arrived for a Thanksgiving family stay, and while we were treated well, the room was a little, shall we say, not all the way clean. At first glance, everything looked fine, but as my son started to sit down in the office chair, we noticed someone had left a pair of boxer briefs in the chair. The chair was tucked in under the desk, so I'm sure it was not noticed by housekeeping. We picked them up with some paper towels and threw them in the trash, and immediately washed hands. The wallpaper was peeling away at the seams, so the appearance was less than stellar. There was also a film of dust in the shelving in the bathroom. Those were the things we noted from this stay. Otherwise, the staff was friendly and courteous. The pool and hot tub were out of order, so I cannot say how those were. Wish we were given a little discount, as my kids did want to swim during our stay, but there was no discount for that. The overall stay was fine, but I may stay somewhere else next visit to the Quad Cities.
Soggiorno di 3 notti a novembre 2022
Risposta di Jill Gregan, General Manager , il giorno 28 nov 2022
Thank you for sharing your experience with us. I want to apologize for the issues you had during your stay. I will work with our housekeeping dept regarding the issues you listed to ensure this doesn't arise again. Regarding the pool, I know it is frustrating, however we do have it listed on our websites that it's out of service and make every effort to inform guests that will be arriving of this. Since you booked 3rd party, we are not able to compensate or adjust rates as well. I would be happy to offer you Hilton Honors points if you contact me directly with your information. I hope you will give us another opportunity the next time you're in the area. I appreciate you reporting these issues and wish you a happy holiday season.

8/10 Buono

David

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Quad cities visit
Overall the stay was good. Our room had some cereal on the floor under the table from previous guests and the thermostat wasn’t working properly in the living room. It was thanksgiving so the facility was short staffed and doing the best they could given the circumstances.
Soggiorno di 2 notti a novembre 2022
Risposta di wkeely, il giorno 27 nov 2022
Thank you for staying with us and I do apologize for the issues you experienced during your stay. We hope you will give us another chance the next time you are in the area.

10/10 Eccellente

Lisa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2022
Risposta di wkeely, il giorno 27 nov 2022
Thank you for4 staying with us and for the wonderful review. We hope to serve you again in the future.

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice place clean, quiet and comfortable
Soggiorno di 1 notte a ottobre 2022
Risposta di wkeely, il giorno 16 ott 2022
Thank you for staying with us and for the wonderful review. We hope to serve you next time you are in town. Have a great day.

10/10 Eccellente

Julie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great location. Very clean and good breakfast included
Soggiorno di 1 notte a ottobre 2022
Risposta di wkeely, il giorno 11 ott 2022
Thank you staying with us and for the excellent review. I am happy to see you had a great stay. We look forward to serving you in the future.

6/10 Soddisfacente

Michael H.

Soggiorno di 3 notti a settembre 2022

8/10 Buono

Amy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Like the room suite. Breakfast good. Coffee good.
Soggiorno di 1 notte a settembre 2022
Risposta di wkeely, il giorno 5 set 2022
Thank you for staying with us and for leaving a review. I happy to see you enjoyed your stay and our breakfast. We hope to serve you again. Have a great day!

2/10 Terribile

Jonathan

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Rude staff, no pool
Soggiorno di 4 notti ad agosto 2022
Risposta di wkeely, il giorno 27 ago 2022
Thank you for leaving feedback on your stay here. I apologize for the issues you had during your stay.

8/10 Buono

Erna

Soggiorno di 3 notti ad agosto 2022

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Home-wood away from home
Hotel was very clean and new in appearance. Room was huge and felt very homey. Breakfasts were good each day and the Wednesday social was an awesome added bonus. All interactions with the staff were pleasant.
Soggiorno di 3 notti ad agosto 2022
Risposta di WKeely, il giorno 9 ago 2022
Thank you so very much for the wonderful review. It is always a pleasure to hear good things about the hotel and staff. We look forward to serving you again. Have a great day.

4/10 Scarso

Michael

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Disappointing
Could not access room until 5:30 PM. Lack of housekeeping staff was the stated reason. $50 charge for a small dog traveling with us was outrageous. Ripoff!!!
Soggiorno di 1 notte a luglio 2022

10/10 Eccellente

Daniel

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 3 notti a luglio 2022

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Dans funeral
In town for a funeral. 9 of us stayed and in the evenings joined in the dining room. The staff was great from breakfast to evening, all of them were super courteous. If I’m ever in Davenport again we will certainly stay at Homewood by Hilton
Soggiorno di 2 notti a maggio 2022
Risposta di wkeely, il giorno 16 mag 2022
Thank you for your wonderful review. Please accept our condolences. I am glad to hear the staff treated you well and I will pass along your kind words.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Spacious and comfortable suites
VERY NICE and spacious suites. Comfortable, clean and more than we needed (we didn’t need a kitchenette) but the added room was so nice.
Soggiorno di 2 notti a marzo 2022
Risposta di wkeely, il giorno 29 mar 2022
Thank you for the wonderful review. I am p[leased to see you enjoyed your stay. It is always nice to here great things about our facilities.

8/10 Buono

Kimberly C

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e servizi
The hot tub was closed due to poop being in the tub. Very disgusting site to see. Everything else was nice and clean
Soggiorno di 1 notte a marzo 2022
Risposta di wkeely, il giorno 27 mar 2022
Thank you for staying with us. The hot tub has been down for several months due to the heater needing replaced. It has been difficult trying to procure one. What is in the hot tub is sediment from the tub not being used. We would not just let the hot tub sit with excrement in it. I apologize if this was not explained to you. Have a great day.

6/10 Soddisfacente

Soomee

Soggiorno di 3 notti a febbraio 2022

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Just ok
Nice hotel but as usual the mattress was old and uncomfortable. I require a king for comfort purposes and the mattress had a significant dip in the middle. Very uncomfortable night with poor sleep. The room door did not seal so there was a lot of light that cam through from the hallway. Noisey hallway too. Expensive back ache.
Soggiorno di 1 notte a marzo 2022
Risposta di wkeely, il giorno 2 mar 2022
Thank you for staying with us and leaving a review. I am sorry for the issues you had during your stay. Had you contacted the desk we would have been happy to move you rooms. Have a great day.

10/10 Eccellente

Zachary

Mi è piaciuto: Pulizia e comfort della camera
The best
Awesome room great kitchen service was exceptional
Soggiorno di 4 notti a febbraio 2022
Risposta di wkeely, il giorno 10 feb 2022
Thank you for staying with us and the wonderful review. I will pass along your kind word to our kitchen staff. We look forward to serving you again.

10/10 Eccellente

Donna

Mi è piaciuto: Pulizia e comfort della camera
Great hotel! I highly recommend. Super friendly staff and great facilities!
Soggiorno di 1 notte a febbraio 2022
Risposta di wkeely, il giorno 6 feb 2022
Thank you for staying with us and for the wonderful review. I am glad you enjoyed your stay. We look forward to serving you again.

10/10 Eccellente

Mary

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Great and close
It’s a great location, only minutes to the hospital and a friendly crew as well.
Soggiorno di 3 notti a gennaio 2022
Risposta di Wkeely, il giorno 30 gen 2022
Thank you for staying with us and for your review. I am pleased to see we were conveniently close to the hospital. I will certainly pass your kind words along to the staff. We hope to serve you again.

10/10 Eccellente

Shelia

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved the hotel. Perfect for families.
Soggiorno di 2 notti a dicembre 2021
Risposta di wkeely, il giorno 4 gen 2022
Thank you for staying and for the wonderful review. am pleased to see you enjoyed your stay with us. We hope to serve you again.

6/10 Soddisfacente

Kevin

Viaggio con la famiglia
Mi è piaciuto: Condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
Like: nearby shopping and restaurants. Dis-like: The hot tub was down for the entire stay and maid service is weekly - which wasn't mentioned when booking or during check in.
Soggiorno di 3 notti a dicembre 2021
Risposta di wkeely, il giorno 30 dic 2021
I'm sorry you did not enjoy your stay and that our hot tub was down, if chemicals are unbalanced we cannot legally keep it open. We do send a message upon booking that includes the housekeeping policy. I looked and it does show as read on your end. I'm sorry if you did not read it completely. Have a great day

8/10 Buono

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Comfort della camera
Ok but needs better mattresses.
Everything was good except the mattress was horrible. Made for an uncomfortable sleep.
Soggiorno di 1 notte a settembre 2021
Risposta di wkeely, il giorno 15 set 2021
Thank you for leaving a review. I appreciate the feedback. It would be nice to know which room it was, so that we could address it. Have a great day.

10/10 Eccellente

Gene

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nice and quiet and breakfast was good.
Soggiorno di 4 notti ad agosto 2021
Risposta di wkeely, il giorno 9 set 2021
Thank you for staying with us and for the wonderful review. I am pleased to see that you enjoyed your stay and breakfast. We hope to serve you again. Have a fantastic day6.

8/10 Buono

William

Soggiorno di 3 notti ad agosto 2021
Risposta di wkeely, il giorno 19 set 2021
Thank you for staying with us and for the review. We hope to serve you again on future visits. Have a great day.

10/10 Eccellente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
There was a lot of room in our suite, including a full kitchen. Everything was clean.
Soggiorno di 1 notte ad agosto 2021
Risposta di WKEELY, il giorno 23 ago 2021
Thank you for staying with us and leaving such a wonderful review. I am pleased to see you were happy with your stay. We hope to serve you again in the future.

10/10 Eccellente

Thomas

Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 1 notte ad agosto 2021
Risposta di wkeely, il giorno 19 set 2021
Thank you for staying with us and for the feedback. I a happy to see you were pleased with your stay. We hope to serve you in the future. Have an amazing day.

6/10 Soddisfacente

Matt

Viaggio con la famiglia
Mi è piaciuto: Pulizia e comfort della camera
Comfortable room, clean, safe. Breakfast was good. A couple issues were noise, the refrigerator woke me up and was really loud, I would have unplugged it but I would have had to pull the whole refrigerator out. Also I could hear lots of noise from assuming kids jumping upstairs. The bathroom was clean but had peeling wallpaper, needed some TLC.
Soggiorno di 1 notte ad agosto 2021
Risposta di wkeely, il giorno 15 ago 2021
Thank you for staying with us and letting us know about the issues you encountered during your stay. I will have our maintenance team look into those. Have a great day.

8/10 Buono

Josef

Viaggio di lavoro
Mi è piaciuto: Pulizia e comfort della camera
Soggiorno di 6 notti a luglio 2021
Risposta di wkeely, il giorno 19 set 2021
Thank you for staying with us and for your review. We hope to see you in the future, should your travels bring you back our way. Have a wonderful day.

8/10 Buono

Viaggiatore verificato

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Fine place to stay. Limited kitchen amenities but overall it worked out well.
Soggiorno di 6 notti a luglio 2021
Risposta di wkeely, il giorno 26 lug 2021
Thank you for staying with us. I am pleased to see you were happy with your stay. We hope to serve you again. Have a great day.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Nice big room with a couch and chairs,, full kitchen! Great hot breakfast was free! Thanks Homewood!!
Soggiorno di 3 notti a giugno 2021
Risposta di wkeely, il giorno 16 giu 2021
Thank you for staying with us and the wonderful review. We look forward to serving you again.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2021
Risposta di wkeely, il giorno 26 apr 2021
Thank you for staying with us and for the 5 star review. We hope to serve you again the next time you are in the area. Have a great day.

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice check in lady. Very nice rooms lots of stuff around it. Will be back!
Soggiorno di 1 notte a marzo 2021
Risposta di wkeely, il giorno 22 mar 2021
Thank you so much for staying with us. I am pleased to se that you were happy with your stay. We hope to serve you again soon.

8/10 Buono

Viaggiatore verificato

Soggiorno di 1 notte a marzo 2021
Risposta di wkeely, il giorno 27 mar 2021
Thank you for staying with us and for the 4 star review. I am pleased to see that you were happy with your stay. We look forward to serving you again. Have a great day.

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great! Clean place, friendly staff, convenient location.
Soggiorno di 1 notte a marzo 2021
Risposta di wkeely, il giorno 9 mar 2021
Thank you for the 5-star review. I am pleased to see that you were happy with your stay. We look forward to serving you again, should your travels bring you back our way.