When we arrived, the desk clerk was on her personal cell phone with a sign up stating she was with a customer. When she saw me, she came to the desk, never smiled or said hello. When we got to the room, it smelled. We realized we had booked an accessible room, which we did not want. We went to ask for another room. She told us there would be a $20 charge for a different room, still not smiling. While we made the switch, some of her friends came in and she became a different person! She smiled and laughed with them. When we got to our new room, she had written the wrong number on our room keys. We had to figure it out for ourselves. The room was fine. Breakfast was good and the gentleman in charge of the area was great! He made sure everything was just right!