Tripla Executive, letti multipli | Materassi in memory foam, minibar, cassaforte in camera
Controlla disponibilità

Recensioni per Hotel Sunstar Heritage

3.5 out of 5
Hotel Sunstar Heritage
8A/43, W.E.A. Channa Market, Karol Bagh, New Delhi, Delhi N.C.R

Recensioni

8,0

Ottimo

Valutazione di 10 - Eccellente. 23 su 61 recensioni" "
Valutazione di 8 - Buono. 22 su 61 recensioni" "
Valutazione di 6 - Soddisfacente. 10 su 61 recensioni" "
Valutazione di 4 - Scarso. 1 su 61 recensioni" "
Valutazione di 2 - Terribile. 5 su 61 recensioni" "

8,4/10

Pulizia

8,4/10

Personale e servizio

7,0/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,4/10

Ecosostenibilità

Recensioni

4/10 Scarso

riccardo

Non mi è piaciuto: Personale e servizio
Soggiorno di 2 notti a settembre 2023

8/10 Buono

Ghvont

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 5 notti a febbraio 2020

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Un tre stelle. Servizi e colazione pari a un tre stelle. Personale comunque gentile e disponibile. Camere silenziose.
Soggiorno di 1 notte a maggio 2019

6/10 Soddisfacente

Parvatipuja

Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Room not clean, Everything I see on photo not same To much dust in Room not comfortable to stay. No sanitary kit. Towel old and dirty like hotel use for 50 years. I book 1500 THB Room but everything worse like 500 THB. Totally terrible not valuable. I get Sick because of pollution in hotel. Unhappy 😭😭😭😭😭
Soggiorno di 1 notte a marzo 2024

8/10 Buono

Omar

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Service great. Thank you.
Soggiorno di 2 notti a novembre 2023

2/10 Terribile

Kelly

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Not clean. Stayed for 10 minutes observed roaches and left. They did try to offer a new room and they were extremely nice but when u have bug spray on deck this is a known problem. Nothing was done when I cancelled no assistance from Expedia either
Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

rabbnawaz

Viaggio di gruppo, Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Amazing staff, neat Deluxe tripple room. Very spacious

10/10 Eccellente

RAVINDER

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Had an amazing stay. Very cooperative staff, very polite . Tasty food will stay again for sure

10/10 Eccellente

Jesus

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great. They helped us to book pur train ti ket to agra and assisted us to get more ruppees exchamge. The front desk was amazing
Soggiorno di 4 notti a settembre 2023

10/10 Eccellente

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff at the hotel was excellent! They even helped me book a train to Agra. The room and hotel was very clean and safe. I would definitely recommend this hotel.

10/10 Eccellente

David

Soggiorno di 1 notte a marzo 2023

8/10 Buono

Sherab

Soggiorno di 3 notti a dicembre 2022

8/10 Buono

yogeshwar

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a luglio 2022
Risposta di Rinku Anand, il giorno 13 lug 2022
Thanks for staying with us. We appreciate your feedback!

6/10 Soddisfacente

Swapnil

Viaggio di coppia, Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Property was decent average for the cost paid. Room phone was not working. Breakfast was 230/- which was costly in my opinion. Staff was available all the time. Check in, check out was easy.
Soggiorno di 1 notte a maggio 2022

2/10 Terribile

Praveen

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible experience
Soggiorno di 1 notte a maggio 2022

10/10 Eccellente

Satyajeet

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good place to stay close to Airport.
Soggiorno di 1 notte a gennaio 2022

8/10 Buono

Amar

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good friendly staff.
Soggiorno di 2 notti a dicembre 2021

10/10 Eccellente

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worth to give a shot
I love the staff and the environment. Everything was clean and nice
Soggiorno di 1 notte a settembre 2021

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2020

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a gennaio 2020

8/10 Buono

Edgard

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Friendly staff. Room is fine. We were able to get extra blankets with no problem because the nights were cold. Good breakfast, but needs more varieties when you stay for few nights. Very interesting location because of very few tourists. You are in a typical indian area where you can see how local people are living. The area is safe.
Soggiorno di 1 notte a gennaio 2020

8/10 Buono

Gaurav

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good service, helpful staff, decent rooms. Dinner and breakfast were very good, but overpriced. Didn’t like the location though. Took some time to get to the hotel.
Soggiorno di 1 notte a dicembre 2019

6/10 Soddisfacente

Jacinto

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Non mi è piaciuto: Pulizia
Its just ok!
Its just a one night because our flight arrived late. The area is quite dark and in the middle of crowded area. The room given to us with cockcroach but it was nice. Breakfast Food were amazing.
Soggiorno di 1 notte a gennaio 2020

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff and service were excellent, and the room completely met our needs. We enjoyed walking around the neighborhood. It is a great place to stay to get a feel for the town, but not too far from the airport (about a half hour drive).
Soggiorno di 2 notti a dicembre 2019

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 1 notte a novembre 2019

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We were very pleased with our stay at Sun star. Hotel was clean and well maintained, staff were very friendly and accommodating with all our needs particularly with organising. We were appointed a wonderful driver Ashok who took care of us each day! Hotel is in a safe area with alot of places to eat and shops within walking distance. Breakfast was good each morning with a good variety! Would definitely return.
Soggiorno di 4 notti a ottobre 2019

8/10 Buono

Sukhjinder

Viaggio di gruppo
Mi è piaciuto: Pulizia
Soggiorno di 2 notti a ottobre 2019

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Soggiorno di 6 notti a luglio 2019

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 3 notti a giugno 2019

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti a giugno 2019

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi
Staff very friendly, but WIFI seldom worked, electricity went on and off. At check out they tried to charge me again.
Soggiorno di 2 notti a maggio 2019

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Déception
La chambre était confortable avec une bonne literie mais la vue de la fenêtre donnait sur un mur. Le restaurant était en travaux suite à un incendie ainsi nous devions prendre le petit déjeuner dans l’entrée de l’hôtel sur une table de salon, pas très intime et confortable. De plus nous n’avons pas été prévenu de ce problème avant notre arrivée, ce qui est anormal et aucune ristourne ou avantage dû à cet inconvénient.
Soggiorno di 2 notti a marzo 2019

10/10 Eccellente

Parminder jit

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice staff and excellent service. Recommend to stay in that hotel. Breakfast awesome😋 Keep it up guys.
Soggiorno di 2 notti a marzo 2019

2/10 Terribile

Viaggiatore verificato

Soggiorno di 3 notti a febbraio 2019

6/10 Soddisfacente

Viaggiatore verificato

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 7 notti a febbraio 2019

8/10 Buono

Michele

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Middle of the night arrival
We arrived at at 3 am to a dark hotel,it took a few minutes to have someone open the door. Very helpful staff , breakfast was very nice on the roof top..helped us find atm the next day.
Soggiorno di 2 notti a febbraio 2019

8/10 Buono

Jonas

Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 4 notti a gennaio 2019

2/10 Terribile

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Not a good experience. The hotel itself is decent, but check out was and continues to be a nightmare. My Expedia rate includes all room charges and taxes. The front desk associate refused to honor my agreement with Expedia and told me that I must pay 18% in taxes. These taxes were already included in the Expedia rate. The front desk associate informed me that it is not my fault or the hotel’s fault and that I must pay the room charge, the taxes, and then “additional” taxes. Since I had a flight to catch, rather than argue, I let the associate charge my credit card again and told him I would contest the charge. Once I arrived to the airport, I received a message on WhatsApp from the hotel associate who apologized for overcharging me and agreed to provide a refund. He said he could issue the refund via PayTM which we do not use in the US. I have requested several times for my credit card to be refunded and have been told this is “impossible.” A very frustrating experience that soured my trip. I should not have to fight so hard to correct a mistake that was not mine. I will contest the charges directly with my credit card issuer and I will absolutely never stay here again.
Soggiorno di 2 notti a gennaio 2019
Risposta di Customer Relations Team, il giorno 8 feb 2019
Dear Guest, Thank you for taking out the time to post a review for our hotel. We apologize for the error on our part which has led to this review. It was due to a clerical error while entering your reservation in the system that extra amount was charged from you. As soon as we found out about the same we contacted you and tried to figure out a way to refund the same to you. Refunding to a credit card is a long drawn process and would have taken at least 15 days. That is the reason my team suggested options like PayTM and PayPal. We are glad to inform that your refund has been successfully processed via PayPal. We would again like to apologize for the error. We hope you would provide us with another opportunity to serve you on your future visits. Warm Regards, Customer Relations Team

8/10 Buono

Kat

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff was helpful and their service was accommodating. The rooftop space and breakfast setup is quite lovely. The only minor complaint would be how the walls are so thin and it's easy to hear sounds coming from other rooms. One night, the noise of another guest snoring in their room was so loud, it prevented me from sleeping. Otherwise, the rooms are clean and comfortable. The bathrooms were even much nicer than expected. So for the price, I would say Sunstar Heritage is a good value. Just remember to pack ear plugs and you're all set!
Soggiorno di 3 notti a novembre 2018
Risposta di Customer Relations Team, il giorno 8 feb 2019
Hi Kat, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. We apologize for the disturbance and we are looking towards finding a solution for the same. Hope to see you again soon. Best Regards, Customer Relations Team

8/10 Buono

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Le personnel était courtois et aidant. Hotel un peu vieillot mais confortable. L'eau chaude est disponible certaines heures de la journée. Nous n'avons pas pu prendre de douche chaude avant de quitter en excursion pendant la nuit. La rue est barré aux voitures la nuit, ce qui permet de réduire le bruit du quartier et de bien dormir.
Soggiorno di 2 notti a dicembre 2018
Risposta di Customer Relations Team, il giorno 8 feb 2019
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Hot water is operational from 5 AM to 12 Noon and 5 PM till Midnight. This has been done to ensure that we conserve our natural resources and to reduce our carbon emissions. Besides this, hot water can be made available within 10 minutes of the request being placed. The same was informed to you at the time of check in. We are also looking at ways newer systems to ensure availability 24 hours and should be implementing the same soon. Thank you for making a special mention of our team, location and sleep quality. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, Customer Relations Team

8/10 Buono

Ana Maria

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good overall impression
Good location of hotel, close to Rajendra Place metro station, quiet and rather safe neighborhood. Improvement points: keep food warm in restaurant and enforce the "quiet nights" initiative. Hallways (not carpeted) very noisy at night and early morning from all the foot traffic and conversations of guests mostly. We had to ask a guest to go back to his room and talk on the phone at 7 am! Food in restaurant very good and staff very friendly, always willing to help and strive for improvement was very obvious.
Soggiorno di 5 notti a dicembre 2018
Risposta di Customer Relations Team, il giorno 8 feb 2019
Hi Ana, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. We have fixed the issue with our chaffing dishes ensuring warm food for our customers. Also we have asked our team to ensure a calm and quiet atmosphere throughout the hotel. Hope to see you again soon. Best Regards, Customer Relations Team

10/10 Eccellente

Colin T

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti ad agosto 2018
Risposta di Customer Relations, il giorno 4 ott 2018
Hi Colin T, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. Hope to see you again soon. Best Regards, Customer Relations Team

10/10 Eccellente

Helmut

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Clean and friendly.
Hotel is very clean and the staff is extremely friendly and helpful. It does not have the amenities as bigger hotels, but I was not there for that. They have a really nice rooftop restaurant. Location is very centralized. I would definitely stay there again.
Soggiorno di 3 notti ad agosto 2018
Risposta di Customer Relations, il giorno 4 ott 2018
Hi Helmut, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. With regard to amenities we just might add a few soon :) Hope to see you again soon. Best Regards, Customer Relations Team

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wonderful hotel
Good location hotel which was surprising very clean. The location is close to the metro station which makes it easy to reach other parts of Delhi. Would certainly recommend to stay here. The staff are very welcoming and helpful
Risposta di GM, il giorno 24 mag 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, cleanliness and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

10/10 Eccellente

John

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Outstanding Service
The hotel is in a quiet street only 10 minutes walk from the nearest Metro station. The room was very clean and had a comfortable bed. The staff were all amazing and could not do enough to help us. The service was outstanding and they even booked our train tickets to Agra for us.
Risposta di GM, il giorno 24 mag 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. Thank you for making a special mention of our team, location, cleanliness and comfortable beds. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 Buono

Shubashini

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Risposta di GM, il giorno 24 mag 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff at the hotel were great to us. Very accommodating of our schedule and some extra people staying with us. The breakfast bar was just enough of a variety to keep you interested in coming back each morning. The restaurant for dinner took almost an hour between ordering and receipt of food. I would suggest you call ahead to order, or place the order with the staff and advise that you'll come back in 45mins to eat. The food once it arrived was very good and we ate at the hotel as opposed to trying out anything nearby. The hotel is in a quieter part of town, which was nice for us, at the end of a long day of shopping, it was nice to retreat to a quiet street. It can be a little difficult to navigate to the hotel, but the stay was worth it. There isn't much around the local area in terms of restaurants and it's far from the main shopping street Chandni Chowk, so you may find it difficult to get a rickshaw that's willing to take you out that far. Shopping in Karol Bagh can be done as well and there's plenty of selection on their main foot path street in Karol Bagh.
Soggiorno di 3 notti a marzo 2018
Risposta di GM, il giorno 24 mag 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We apologize for the long wait experienced when ordering food. The delay is mostly due to the fresh preparation of food but we are working on bringing it down. Chandni Chowk can be accessed via metro and besides Chandni Chowk there are a lot of other areas as well which are good for shopping. You can consult with our team regarding the same. Thank you for making a special mention of our team, breakfast, food and location. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

8/10 Buono

r

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Family holiday
Good sized rooms and bathroom ac worked well roof top for breakfast was nice Area typical India run down But should not detract you from the hotel Could have been bit cleaner dusty around shelves alcoves etc needs bit more attention
Soggiorno di 2 notti a febbraio 2018
Risposta di GM, il giorno 24 mag 2018
Dear Guest, Thank you for taking out the time to post a review for our hotel and the recommendation. We are delighted to note that you had a pleasant stay with us. We have highlighted your concerns with our House Keeping team and they are taking extra care regarding the same. Thank you for making a special mention of our rooms, bathroom and breakfast area. We look forward to welcoming you back on your future visits to Delhi. Warm Regards, General Manager

6/10 Soddisfacente

Miranda, australia

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Good hotel, don't trust the travel desk guy!
The hotel was clean and comfortable, staff were friendly and helpful and the food was great. However, don't use the travel desk guy, he is not trustworthy. I emailed him the train numbers I wanted to book I advance, but he said he could not find them on thé internet. He did this to pressure us to hire his car and driver at a very high price. and really gave us no choice - we were only there one night, so didn't have much time to book the trains - Trains are very easy to find online but you can't book them unless you are in India. The car/driver was really expensive in comparison to other companies, as we found later. His credit card fee was also 9% on top of tax!!!
Soggiorno di 1 notte a gennaio 2018

8/10 Buono

Claudia , NRW

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Wunderbares Team
Die Mitarbeiter des Hotels sind wirklich zuvorkommend und freundlich. Auch das Restaurant und die Massagen sind super, allein die Bar unten im Keller, welche auch einen Besuch wert ist, spielt laute Musik. Da das Hotel sehr hellhörig ist und man sowohl die Dusche, als auch den Wecker des Nachbarzimmers hört, ist der Bass der Musik in der Bar auch im 3. Stock hörbar. Es bleibt bei uns ein positiver Eindruck, da die Freundlichkeit des Personals überwiegt.
Soggiorno di 2 notti a dicembre 2017
Risposta di Customer Relations Team, il giorno 8 feb 2019
Hi Claudia, Thanks for the amazing review! Our team puts a lot of love and hard work into the entire experience and it feels great when it hits the mark for our valued guests. We are glad that you enjoyed your stay at Hotel Sunstar Heritage. Hope to see you again soon. Best Regards, Customer Relations Team