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Recensioni per The Grand New Delhi

5 out of 5
The Grand New Delhi
Vasant Kunj, Phase II, Nelson Mandela Road, New Delhi, Delhi N.C.R

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 145 su 500 recensioni" "
Valutazione di 8 - Buono. 156 su 500 recensioni" "
Valutazione di 6 - Soddisfacente. 90 su 500 recensioni" "
Valutazione di 4 - Scarso. 48 su 500 recensioni" "
Valutazione di 2 - Terribile. 61 su 500 recensioni" "

7,8/10

Pulizia

7,4/10

Personale e servizio

7,0/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

6,4/10

Ecosostenibilità

Recensioni

8/10 Buono

rocchi

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
GRAND NEW DELHI
a very beautiful and elegant Hotel, unfortunately I was there during one wedding partuy and the loud music kept me awake till early morning.good food, beautiful Spa and very elegant rooms.to keep in mind.good value for money !!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
OK !
Hotel abbastanza buono, secondo me per un cinque stelle ci si può aspettare di più ... ma nel complesso esperienza positiva: ci tornerei !

8/10 Buono

Annie

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Overall a nice place to stay
Soggiorno di 8 notti ad aprile 2024

10/10 Eccellente

Allan

The staff was very helpful and courteous. We had a wonderful time and stay at this property.
Soggiorno di 7 notti a marzo 2024

4/10 Scarso

Katherine

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a marzo 2024

2/10 Terribile

Gurpartap

Viaggio di coppia
Mi è piaciuto: Servizi
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Original impression when walking in is really good. It only gets worse from there. Majority of the staff doesn't care about the customer. Our room smelled foul and so they changed our room which was marginally better but was even less clean. They said they would shift our luggage but eventually we had to get it ourselves. Dinner tasted terrible and the stop serving you as soon as the time for breakfast, lunch, and dinner time is up. They would not tell customers the kitchen is closed and then just ignore you. If your looking for a 3 star hotel with a 1 star customer service experience, then this would be the place for you.
Soggiorno di 3 notti a marzo 2024

8/10 Buono

sanjay

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Mukesh, Bethesda

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Stayed for the first time on this business trip.
Soggiorno di 4 notti a febbraio 2024

10/10 Eccellente

Patricia

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024

2/10 Terribile

Abhiram

Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

Akshay

Viaggio con la famiglia
Non mi è piaciuto: Servizi
My water would not stay hot for longer than a few seconds. The hallways smelled bad. The staff was loud and slow while cleaning rooms and inconsiderate of guests in the rooms. In addition, be aware if you book through Expedia that they might not see this and have to charge you again.
Soggiorno di 3 notti a novembre 2023

4/10 Scarso

SungKyu

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 2 notti a novembre 2023

6/10 Soddisfacente

Alina

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
the hallway had a terrible smell. my bedsheets were dirty. Food was good and tasty.
Soggiorno di 2 notti a novembre 2023

8/10 Buono

Takeshi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023

4/10 Scarso

Manpreet

Soggiorno di 1 notte a novembre 2023

8/10 Buono

Takeshi

Soggiorno di 2 notti a ottobre 2023

10/10 Eccellente

Julio

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
STAY HERE!
Great place to stay at in New Delhi. Quiet and tranquil. Very clean and great service.
Soggiorno di 1 notte a ottobre 2023
Risposta di Sanjeev Garg, il giorno 29 ott 2023
Dear Mr. Sanchez,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Soddisfacente

Fnu

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti ad agosto 2023
Risposta di Sanjeev Garg, il giorno 31 ott 2023
Dear Guest, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Buono

Parvatipuja

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Shower room to old. For shower 🚿 broken a little You should change it...
Soggiorno di 3 notti a ottobre 2023
Risposta di Sanjeev Garg, il giorno 21 ott 2023
Dear Ms. Parvatipuja Mukherjee,Greetings!Thank you for sharing your feedback with us. On behalf of our entire staff at The Grand New Delhi, we apologize for the concerns you shared about your experience at this hotel. I have addressed the issues with our team, and I assure you we are working diligently to ensure a similar situation does not occur again in the future. We appreciate the feedback and will use it to fine tune our operations. We promise that upon your next visit we will exceed your expectations.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Eccellente

Mohamed

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Risposta di Sanjeev Garg, il giorno 21 ott 2023
Dear Mr. Mohamed, We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful rating, we look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Buono

Saiful

Soggiorno di 2 notti a settembre 2023
Risposta di Sanjeev Garg, il giorno 28 set 2023
Dear Guest,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Soddisfacente

CHANDRA, princeton

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Run down rooms Bored staff
Soggiorno di 7 notti ad agosto 2023
Risposta di Sanjeev Garg, il giorno 12 set 2023
Dear Mr. Balaraman,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

6/10 Soddisfacente

Alexander

Viaggio di lavoro
Non mi è piaciuto: Pulizia e personale e servizio
Ok hotel, but it does not justify the 5 star price: furniture is dated, no hot water in my room for 2 days, carpet was not vacuumed prior to move in, card activation of room electricity did not work, lots of bored staff in restaurant not attending tables…. All was attended to with a lot of fuss, but AFTER it was pointed out.
Soggiorno di 2 notti ad agosto 2023
Risposta di Sanjeev Garg, il giorno 6 set 2023
Dear Mr. Maier,Greetings from The Grand New Delhi!Sincere apologies to know of your disappointment owing to inadequacies in our services. This definitely not indicative of our service standards, I have personally investigated the lapse. I am confident that you will notice a marked improvement during your future visits. My team and I look forward to welcoming you back next time. If I can be of any assistance whatsoever in the meantime, please do not hesitate to write to me. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

2/10 Terribile

Prabhat

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Sanjeev Garg, il giorno 12 set 2023
Dear Mr. Narayan,We sincerely regret to learn that your experience at The Grand New Delhi did not turn out to be a pleasant one.We request you to please share more details on fo3@thegrandnewdelhi.com enabling us to work on the same.We earnestly look forward to welcoming you back for even better experiences at The Grand New Delhi. Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Buono

Vishesh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di Sanjeev Garg, il giorno 26 lug 2023
Dear Mr. Vishesh,We are glad to know that you enjoyed your time at The Grand New Delhi. Indeed, a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful ranking. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

8/10 Buono

SRINIVAS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Calm Serene Place
Soggiorno di 1 notte a giugno 2023
Risposta di Sanjeev Garg, il giorno 29 giu 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Eccellente

SRINIVAS

Mi è piaciuto: Pulizia e personale e servizio
Relaxing stay
Soggiorno di 1 notte a giugno 2023
Risposta di Sanjeev Garg, il giorno 29 giu 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Eccellente

SRINIVAS

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pleasant Stay
Soggiorno di 1 notte a giugno 2023
Risposta di Sanjeev Garg, il giorno 29 giu 2023
Dear Mr. Srinivas, We are glad to know that you enjoyed your stay at The Grand New Delhi. Indeed a pleasure to have had the chance to delight you with our service and facility. Thank you for the wonderful review and special mention of staff member. We look forward to welcoming you again.Warm RegardsSanjeev GargGeneral Manager – The Grand New Delhi

10/10 Eccellente

SRINIVAS

Mi è piaciuto: Pulizia e personale e servizio
Excellent pool view room
Soggiorno di 1 notte a giugno 2023
Risposta di Sanjeev Garg, il giorno 6 giu 2023
Dear Ms. Srinivas,Thankyou for choosing your current stay with us and sharing your view on Expedia.We are delighted to know that you had a pleasant stay with us.We look forward to welcoming you back soon.Warm RegardsSanjeev GargGeneral Manager- The Grand New Delhi

8/10 Buono

Karthik

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a ottobre 2022

2/10 Terribile

Basil

Soggiorno di 1 notte a ottobre 2022

2/10 Terribile

Devika

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Horrible service and Rude behavior of staff
I made a booking for 7th July at," The Grand". Reservation was made for 2 guest , I checked in round 8 30 p.m at the time of check-in i made it very clear that my finance will check in late at the time of my check in i submit his id and my id proofs and informed them he will checking in somewhere round 4a.m in morning. He came at the time of check-in he was stopped by ur staff Yoginder Singh and he got into an argument as per him my finance was a visitor and he cannot check in. After requesting several time to check with the reception he didn't let him step in the property and asked him either to make a reservation or he can leave the property . My finance have to call me it took almost 20 min for him check in after getting a confirmation from the reception. Such a horrible service i will never book this property again. Horrible service specialy Yoginder singh he dont know how to treat guests
Soggiorno di 1 notte a luglio 2022
Risposta di Priyanka Sarkar, il giorno 15 lug 2022
Dear Ms. Devika, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would look into the matter and hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Soddisfacente

Gunjan

Non mi è piaciuto: Condizioni e dotazioni della struttura
Not so good
Soggiorno di 3 notti a giugno 2022
Risposta di Priyanka Sarkar, il giorno 12 lug 2022
Dear Ms. Gunjan, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Soddisfacente

Nikhil

Viaggio con la famiglia
Soggiorno di 2 notti a maggio 2022
Risposta di Priyanka Sarkar, il giorno 12 lug 2022
Dear Mr. Nikhil, Many thanks for your valuable feedback. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terribile

Rasdeep

Soggiorno di 1 notte a maggio 2022
Risposta di Priyanka Sarkar, il giorno 12 lug 2022
Dear Mr. Rasdeep, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

8/10 Buono

Anil

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2022

2/10 Terribile

Saket, Tarneit

Soggiorno di 1 notte ad aprile 2022

2/10 Terribile

Hiroyuki

Soggiorno di 1 notte ad aprile 2022

4/10 Scarso

dev

Viaggio di gruppo, Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Disorganized, majority of staff was helpful, bathroom needs to be updated. Some staff members need better training. Internet issue couldn’t to fixed during my three days stay. Only 2 devices are allowed to connect the internet in 2022 - far less than normal. Breakfast was ok- milk smelled like sitting for days when I used in serial. Manager was humble and apologetic for the other staff member ( a tall guy) who didn’t care how long I was standing while entertaining unmannered customers didn’t care who was in front of him in-line. Short of staff. Couldn’t even find a taxi one evening for 45 minutes. Convenient to walk the malls. Good gym facility outdated equipments though e.g. treadmills. Entrance of the hotel was clean and grand. Overall- disappointing, wouldn’t like to stay again here
Soggiorno di 3 notti a marzo 2022

8/10 Buono

Mohit

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rooms are just average but hotel and restaurants are really good
Soggiorno di 2 notti a marzo 2022

6/10 Soddisfacente

Rahul

Average stay
The rooms are old and small bedrooms. The staff at the reception is not as welcoming like a 5star hotel at all
Soggiorno di 1 notte a dicembre 2021

4/10 Scarso

Syed Aftabul

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Disappointed 😞
Outdated. It is over 20 years old and it shows in the rooms. The toilet and hot water issues is quiet bad. The best part is the lobby and the garden thus better just to go and visit. Service is good though.
Soggiorno di 4 notti a febbraio 2022

8/10 Buono

Ahmed, Tripoli

.
Soggiorno di 2 notti a gennaio 2022

4/10 Scarso

Pramod

Viaggio di coppia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
This is 2 Time I stayed here . 1st time air conditioning breakdown for whole day in peak summer . This time the rooms where not fully prepared/ no ala carte lunch available/ bell captain services zero / no internal phones - one has to call Through outside mobile no. - this problem exits since months . Will never start here
Soggiorno di 1 notte a dicembre 2021
Risposta di Priyanka Sarkar, il giorno 1 gen 2022
Dear Mr. Pramod, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
They
Soggiorno di 1 notte a dicembre 2021
Risposta di Priyanka Sarkar, il giorno 1 gen 2022
Dear Guest, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terribile

Deepak

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A horrible experience
Soggiorno di 1 notte a dicembre 2021
Risposta di Priyanka Sarkar, il giorno 1 gen 2022
Dear Mr. Deepak, Many thanks for your valuable feedback. We regret to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to you kindly reach out to us. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terribile

natasha

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Awful compared to previous visits
Soggiorno di 1 notte a dicembre 2021
Risposta di Priyanka Sarkar, il giorno 17 dic 2021
Dear Natasha, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

6/10 Soddisfacente

Surinder

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Not so good
Soggiorno di 1 notte a novembre 2021

6/10 Soddisfacente

JASDEV S

Viaggio di coppia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Servizi
The phones in the room didn't work at all, so we actually had to walk to the front desk to contact staff. The phones didn't get fixed after reporting either.
Soggiorno di 2 notti a novembre 2021
Risposta di Priyanka Sarkar, il giorno 4 dic 2021
Dear Jasdev, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi

2/10 Terribile

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Very Bad Experience. Requested for Smoking room at the time of booking but staff denied. Also, took Rs. 5,000 security amount. Paid security amount Rs. 5,000 through Credit Card but at the time checkout they said that security will be credited in 24 hrs. At the time of booking no security amount mentioned.
Soggiorno di 1 notte a novembre 2021
Risposta di Priyanka Sarkar, il giorno 4 dic 2021
Dear Guest, Many thanks for your valuable feedback. We are disappointed to know that your experience at The Grand New Delhi was not up to the mark. We would like to know more details and would request you to kindly share it at pr@thegrandnewdelhi.com and gm@thegrandnewdelhi.com. We hope you will give us another opportunity to serve you and look forward to welcome you back soon. Warm Regards Priyanka Sarkar PR & Marcom Manager – The Grand New Delhi