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Recensioni per Quality Inn - Denton

2.5 out of 5
Quality Inn - Denton
4211 N Interstate 35, Denton, TX

Recensioni

6,2
Valutazione di 10 - Eccellente. 66 su 278 recensioni" "
Valutazione di 8 - Buono. 53 su 278 recensioni" "
Valutazione di 6 - Soddisfacente. 56 su 278 recensioni" "
Valutazione di 4 - Scarso. 45 su 278 recensioni" "
Valutazione di 2 - Terribile. 58 su 278 recensioni" "

6,4/10

Pulizia

7,0/10

Personale e servizio

5,6/10

Servizi

5,8/10

Condizioni e dotazioni della struttura

6,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Shawna

Non mi è piaciuto: Servizi
The building was old, the room did not look clean, the bathroom wasn’t clean. The tub was dirty. Disgusting. Won’t stay there again.
Soggiorno di 1 notte a maggio 2024

4/10 Scarso

Jefte

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not what I was expecting
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relation Management, il giorno 14 mag 2024
Hi Jefte,Thank you for taking the time to share your feedback regarding your recent stay at our hotel. We deeply value our guests' opinions, as they help us identify areas where we can improve our services. If you could provide us with more specific details about your concerns, we would greatly appreciate it. Your feedback will be instrumental in helping us address the issues you encountered and prevent similar situations from occurring in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

2/10 Terribile

Lissette, Pflugerville

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
I had to shower with a cup because the shower faucet broke.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 13 mag 2024
Hello Lissette, We apologize for the inconvenience you experienced during your stay. Your feedback is valuable for us to address maintenance issues promptly. Please contact our management for further assistance regarding your recent stay.

8/10 Buono

Uzoamaka

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
The staff were friendly and the hotel room was clean.
Soggiorno di 1 notte a maggio 2024
Risposta di Manager, il giorno 13 mag 2024
Hello Uzoamaka,We are pleased to hear that you found our staff friendly and enjoyed a clean room during your stay. Your comfort and satisfaction are our top priorities, and we are grateful for your positive feedback. We look forward to welcoming you back for another enjoyable experience in the future.

2/10 Terribile

Jessica

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
People outside door when I arrived sitting there. Front desk girl told me that was an isolated incident. Dead bolt in my room was missing a screw so it did not close properly. Room and elevator had a smell to it. Of traveling with children just be aware of the adult store on the corner . I was supposed to be there for 4 nights left after 1st. Then was told I’d get a credit of what I paid and they ended up debiting me. Now needing to go thru my bank. Customer service told me I didn’t understand banks if I was seeing a debit for my refund amount. Run from this hotel and run fast.
Soggiorno di 4 notti a maggio 2024
Risposta di Guest Relation Management, il giorno 8 mag 2024
Hi Jessica,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Scarso

Tonya

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The positive is the doors close quietly so no slamming through the night waking you up. The negative is the area around the property seems a bit shady and the pictures on Expedia look NOTHING like the property. They are having work done on the front so you have to come through the back which they left unlocked and that added to the feeling of the property being a bit unsafe. The elevator is terrifying. It shakes, squeaks and at one point wouldn’t open. Then when it did, it was not even with the floor. It’s safer to take the stairs and get a little exercise. The bathtub/shower was not as clean as it could be. I’m understanding of older properties showing age but hair in the tub and it needing a good scrub is unacceptable.
Soggiorno di 2 notti a maggio 2024
Risposta di Guest Relation Management, il giorno 7 mag 2024
Hi Tonya,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

4/10 Scarso

Catherine

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The staff was rude and the appliances did not function properly. I had to move to another room due to issues that were the hotels. I had to move to another room due to issues that were the hotels responsibility. This is an inconvenience during my stay's responsibility. This is an inconvenience during my stay.
Soggiorno di 1 notte a maggio 2024
Risposta di Guest Relation Management, il giorno 3 mag 2024
Hi Catherine,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Nia

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e servizi
Was rude in mornings for wake up
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 3 mag 2024
Hi Nia,Thank you for your feedback regarding your recent stay at our hotel. Please know that this is not indicative of the level of service we strive to provide, and we will address these concerns with our team to ensure that they are rectified and do not happen again. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Oscar

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Closed to stores
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 30 apr 2024
Hi Oscar,Thank you for sharing your feedback about our hotel's proximity to nearby stores. We're pleased to hear that our location was convenient for you and provided easy access to stores during your stay. Ensuring that our guests have convenient amenities and services nearby is important to us, and we're glad that our location met your needs. Thank you for choosing our hotel, and we look forward to welcoming you back again soon!

6/10 Soddisfacente

Shannon

Soggiorno di 7 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 14 mag 2024
Hi Shannon,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

4/10 Scarso

Pierre

Didn’t offer clean sheets or towels
Soggiorno di 2 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Pierre,We appreciate your feedback and apologize for any inconvenience caused. We encourage guests to contact our management directly so we can address their concerns promptly and ensure their next stay meets expectations. Thank you for bringing this to our attention.

10/10 Eccellente

Ali Rostami

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
All things was good
Soggiorno di 3 notti ad aprile 2024
Risposta di Manager, il giorno 20 apr 2024
Hello Ali Rostami,We are glad to hear that you had a positive experience during your stay with us. If you have any further feedback or suggestions, please do not hesitate to reach out to our management team. We hope to welcome you back in the future for another pleasant stay.

8/10 Buono

Chad

Mi è piaciuto: Pulizia, personale e servizio, servizi
Strange smells everywhere. Mold (halls), sewage (bathroom), stale (room).
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 18 apr 2024
Hi Chad,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Robert

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very nice experience, recommend this hotel.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 18 apr 2024
Hi Robert,We're delighted to hear that you had a very nice experience during your stay with us! Providing exceptional service and creating memorable moments for our guests is our goal, and we're thrilled that we could meet your expectations. Thank you for choosing our hotel, and we look forward to welcoming you back for another wonderful experience in the future!

4/10 Scarso

Michelle

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Bathroom smelled of mold, Bathroom also had a weird popping sound when you turned off the light. Beds felt like rubber toddler beds and crunched when you moved. Walls are paper thin can hearing everything around you. Breakfast was not bad small but had enough variety so that was the best part of the stay.
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 16 apr 2024
Hi Michelle,Thank you for sharing your feedback about your recent stay with us. Rest assured, we will investigate and address these issues promptly to ensure a more pleasant experience for our guests in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Andrea

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good value and comfortable stay
Soggiorno di 1 notte ad aprile 2024
Risposta di Guest Relation Management, il giorno 11 apr 2024
Hi Andrea,Thank you for your feedback! We're thrilled to hear that you had a good value and comfortable stay with us. Providing excellent value and ensuring our guests' comfort are top priorities for us, and we're delighted that you enjoyed your experience. We appreciate your business and hope to have the pleasure of serving you again soon.

2/10 Terribile

Victoria

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The online representation of this hotel is far from accurate. There is hardly any parking close to an entrance, there is trash and road construction mess inside and all over the front parking lot. The elevator is VERY noisy (I was in a room at the very end of the hallway and elevator is in the middle of 60ish rooms - 30ish on each side and I could hear the elevator going up and down, door opening and slamming), the floor in the hallway is very uneven and cracks/squeaks, the WiFi signal is weak in room but said to be fine in the lobby however there's only seating in the lobby for 4 very small people. There is vending machines by the lobby but they don’t cool the drinks inside. Hairdryer in room was broken, only 1 of the lamps worked for light but 3 of the wall outlets didn’t work nor did the lamp outlets. The hotel amenities and room were not worth the amount I paid for the 2 nights I stayed. There was no other option to change hotels due to gymnastics and dance competitions being held on the same weekend, and I paid for both nights upfront which hotel management would not refund for me to attempt to find a hotel further away from where I needed to be during the days. Very disappointed.
Soggiorno di 2 notti ad aprile 2024
Risposta di Guest Relation Management, il giorno 9 apr 2024
Hi Victoria,Thank you for your feedback regarding your recent stay at our hotel. The issues you described are completely unacceptable and do not reflect the standards of our establishment. I assure you that we take your comments very seriously, and I will personally investigate the matter further to address the issues and ensure that appropriate measures are taken to prevent similar incidents in the future. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

6/10 Soddisfacente

Anthony

Viaggio di lavoro
It was ok. Fairly clean, everything worked. Front desk night person was awful but the morning attendant was great.The biggest issue was a temp situation, construction on city water main right in the front drive made no accsess from 35.
Soggiorno di 1 notte ad aprile 2024
Risposta di Manager, il giorno 7 apr 2024
Hello Anthony,We appreciate your feedback on your recent stay with us. It's great to hear that you found the room clean and operational. We apologize for any inconveniences caused by external construction – we hope this did not detract too much from your overall experience. Thank you for recognizing our morning staff, we will share your kind words with them.

4/10 Scarso

Maritza

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Even after I asked the staff to clean my room on a 4 night stay, they did not.
Soggiorno di 4 notti a marzo 2024
Risposta di Manager, il giorno 9 apr 2024
Hello Maritza, We appreciate your feedback and apologize for any inconvenience caused during your stay. We encourage guests to reach out to our team immediately for assistance with any housekeeping requests. Your comments will be shared with our staff for further review to ensure a more seamless experience for future guests.

6/10 Soddisfacente

Big

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Hotel staff was nice and our room was clean but the tv was broken
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 2 apr 2024
Hello Big, Thank you for taking the time to share your feedback with us. We are pleased to hear that you experienced excellent service and a clean room during your stay. We apologize for any inconvenience caused by the issue with the TV and appreciate your understanding. We hope to have the opportunity to welcome you back in the future for an improved experience.

10/10 Eccellente

Renee

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I was very happy with our stay. Had complimary breakfast every day. Staff was friendly and the facility was very clean.
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 27 mar 2024
Hi Renee,Thank you for choosing to stay with us and for sharing your wonderful feedback! We're thrilled to hear that you had a very happy stay with us and that you enjoyed our complimentary breakfast, friendly staff, and clean facilities. Providing a delightful experience for our guests is our top priority, and we're delighted that we met your expectations in every aspect of your stay. Your satisfaction is our ultimate reward, and we truly appreciate your kind words. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Soddisfacente

Rebecca

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 26 mar 2024
Hi Rebecca,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

6/10 Soddisfacente

Kim

Non mi è piaciuto: Personale e servizio
Under construction - unhelpful staff. Free breakfast!
Soggiorno di 3 notti a marzo 2024
Risposta di Manager, il giorno 24 mar 2024
Hello Kim,We appreciate your feedback and apologize for any inconvenience caused during our renovation. Our team is continuously working to enhance our facilities for our guests' comfort. We hope the complimentary breakfast added value to your stay despite the inconvenience.

10/10 Eccellente

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It’s an old building but they really try to be comparable. It smelled clean and they’re remodeling and doing their best. It’s fine for what we needed. Something in our price range for one night away.
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 19 mar 2024
Hello Jennifer, We're delighted to hear that you found our hotel clean and affordable for your getaway. Our team continuously works on renovations to improve our guests' experience. Your satisfaction is our priority, and we're glad you had a comfortable stay with us. Thank you for choosing to stay with us, and we hope to welcome you back in the future.

10/10 Eccellente

LIZ MARIANNE

Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 3 apr 2024
Hi Liz,Thank you for taking the time to leave us a 5-star rating! We are delighted to hear that you had an exceptional experience during your stay at our hotel. It's our priority to provide top-notch service and create memorable moments for our guests, and we're thrilled to know we succeeded in doing so for you. We look forward to the opportunity of hosting you again in the future and providing you with another outstanding experience.

10/10 Eccellente

Angel

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2024
Risposta di Guest Relation Management, il giorno 13 mar 2024
Hi Angel,Thank you so much for awarding us a 5-star rating! We truly appreciate your positive feedback and are delighted to hear that your experience with us exceeded your expectations. Our team is dedicated to providing excellent service, and it's incredibly rewarding to know that we were successful in making your stay enjoyable. Thank you for choosing our hotel, and we hope to have the pleasure of welcoming you back soon.

6/10 Soddisfacente

LD

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
The heater was very noisy. The bathtub was dirty and there was no hot water. Staff was friendly
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 12 mar 2024
Hi LD,Thank you for your feedback regarding your recent stay at our hotel. The issues you mentioned concerning the noisy heater, dirty bathtub, and lack of hot water are unacceptable, and we want to assure you that we take these matters seriously. Our team will investigate and address these issues promptly to ensure they are resolved and do not reoccur. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Marta

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean and basic. Cozy for a restful night’s sleep
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 11 mar 2024
Hi Marta,Thank you for sharing your feedback with us! We're delighted to hear that you found your stay with us to be clean and basic, providing a cozy environment for a restful night's sleep. Providing a comfortable and relaxing experience for our guests is important to us, and we're glad that you were able to enjoy a peaceful night's rest during your stay. We appreciate your business and hope to have the pleasure of serving you again soon.

6/10 Soddisfacente

Jacquilla, Las Vegas

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
There have remodeled the inside hallways and paint on the walls. Really fast elevator. As i checked out they accused me of smoking something other than cigarettes, all night long they say me outside smoking. I got my dwposit returned, but this will be the last time I say there when I come into town.
Soggiorno di 2 notti a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Jacquilla,We appreciate your feedback on the recent upgrades and the improved elevator speed. We encourage all guests to adhere to our no-smoking policy to ensure a pleasant stay for everyone. Your concerns have been noted for future improvements. Thank you for choosing to stay with us, and we look forward to the opportunity to welcome you again in the future.

2/10 Terribile

Johnie

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Bad
Soggiorno di 1 notte a marzo 2024
Risposta di Manager, il giorno 9 mar 2024
Hello Johnie,We're sorry to hear you didn't enjoy your stay and appreciate your feedback. Your input helps us address any areas that need improvement. Please feel free to contact our management directly to discuss your concerns further. We hope you will give us another chance in the future.

6/10 Soddisfacente

John

Mi è piaciuto: Personale e servizio
Average. Ok for the price
Soggiorno di 1 notte a marzo 2024
Risposta di Guest Relation Management, il giorno 8 mar 2024
Hi John,Thank you for your feedback. We appreciate hearing about your experience, and we're glad that you found the accommodations to be satisfactory considering the price. Your feedback is valuable to us as we strive to provide the best possible experience for all our guests. We hope to have the opportunity to welcome you back in the future and exceed your expectations.

4/10 Scarso

Arely

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Rude employees and bed sheets and bath tube had hairs everywhere
Risposta di Guest Relation Management, il giorno 29 feb 2024
Hi Arely,Providing excellent customer service and maintaining a clean and comfortable environment are top priorities for us, and it's disheartening to learn that we fell short in these aspects during your visit. We take your feedback seriously, and we will address these issues with our team to ensure that necessary improvements are made. Additionally, we'll review our training procedures to enhance our customer service and housekeeping standards. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

ben

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Quiet and Clean.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 27 feb 2024
Hello ben,We appreciate your feedback on our hotel's peaceful atmosphere and cleanliness. Our team strives to maintain high standards to ensure all guests have a comfortable stay. For any further comments or suggestions, please feel free to contact our management team directly. Thank you for choosing to stay with us.

10/10 Eccellente

Barbara

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
My mother loved this place, she says you guys had amazing spread for breakfast and even the coffee was excellent. My mom also says that her bedroom was very comfortable. She said she hadn't slept that well in a long time, and she slept very well each night she stayed at your hotel. She appreciated what your hotel had to offer.
Soggiorno di 2 notti a febbraio 2024
Risposta di Guest Relation Management, il giorno 19 feb 2024
Hi Barbara,We're thrilled to hear that your mother enjoyed her stay with us! Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we succeeded in meeting her expectations. It's wonderful to hear that she enjoyed the breakfast spread and found the coffee to be excellent. We strive to provide delicious and satisfying options to start the day off right for our guests. Additionally, we're pleased to hear that she found her bedroom to be very comfortable and that she slept well each night. Ensuring a restful night's sleep is essential, and we're glad that she experienced just that during her stay. We appreciate you sharing your mother's positive feedback with us, and we hope to have the opportunity to welcome her back for another wonderful stay in the future.

4/10 Scarso

Alyssa

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 17 feb 2024
Hello Alyssa,We regret to hear that your stay did not meet your expectations. Please feel free to reach out to us with any feedback you may have so we can address any issues accordingly.

6/10 Soddisfacente

Kate

Mi è piaciuto: Comfort della camera
Hotel under construction. I didn't know.
Soggiorno di 1 notte a febbraio 2024
Risposta di Manager, il giorno 9 feb 2024
Hello Kate,Thank you for bringing this to our attention. We apologize for any inconvenience caused by the ongoing construction. We strive to provide a comfortable stay for all our guests. We recommend reaching out to our management for further assistance regarding your experience.

4/10 Scarso

Carlos

Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a febbraio 2024
Risposta di Guest Relation Management, il giorno 8 feb 2024
Hi Carlos,Thank you for your feedback regarding your recent stay at our hotel. We value your feedback and would appreciate any specific suggestions you may have on how we can enhance our services or amenities. Your comments will help us identify areas where we can make improvements to provide a better experience for our guests. We hope that you will consider staying with us again in the future, as we would welcome the opportunity to exceed your expectations and provide you with an excellent stay.

4/10 Scarso

LESSA

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio
I booked this room for family for the Christmas holiday (4 nights). My family member said that check-in was awful. The staff would not take her printed credit card authorization form and said it had to be emailed. The credit card holder did not want that information in someone's email. I believe a MGR got involved and finally accepted it. The outrageous part of her stay was that they demanded a CASH deposit for any "stains left in the room". They were informed not to "stain the bedding or floor during their stay". Ok. First of all, what is the point of having a credit card on file for "incidentals" if they are going to ask for CASH up front? Also, embarrassing your customers by talking about stains is incredibly unprofessional. She was afraid to use the white towels in the bathroom due to this, because of makeup, so she went to Walmart after 10pm to buy towels for her room after a 9 hour drive. She said at checkout they actually INSPECTED her room before giving the cash back!! DO NOT RECOMEND and I am so embarrassed for booking this place for them. I understand it's a Quality Inn and not a 4 star hotel, but common decency and professionalism should not be thrown out the window.
Risposta di Guest Relation Management, il giorno 1 feb 2024
Hi Lessa,Thank you for your feedback regarding your recent stay at our hotel. Your feedback is valuable, and I will ensure that the issues regarding the credit card authorization and the cash deposit for potential stains are addressed with our team. I assure you that we take your comments seriously, and we will use them to improve our processes and better communicate our policies to guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

10/10 Eccellente

Linda

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Newly remodeled very nice. Will definitely stay again!
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 30 gen 2024
Hi Linda,Thank you for taking the time to share your positive feedback with us! Providing a comfortable and pleasant stay for our guests is always our top priority, and we're delighted that our renovations met your expectations. We appreciate your kind words and are thrilled to know that you'll definitely stay with us again in the future. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

4/10 Scarso

Victoria

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Bad renovations
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 30 gen 2024
Hi Victoria,Thank you for your feedback regarding your recent stay at our hotel. We strive to continuously improve our facilities to provide a better experience for our guests, and it's disheartening to learn that our recent renovations did not meet your expectations. Please know that your concerns have been noted, and I will ensure that they are shared with our management team for further review and consideration. Thank you for bringing these matters to our attention, and we hope to have the opportunity to provide you with a better experience in the future.

2/10 Terribile

Jordan

Viaggio di gruppo
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Terrible
Customer services was not good towels were not clean the room smelled bad they kept my deposit of $50 because they said they smelled smoke which it already smelled that way when we walked in but over all terrible.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 30 gen 2024
Hi Jordan,Thank you for your feedback regarding your recent stay at our hotel. It's concerning to learn about the issues you encountered with the cleanliness of the towels and the unpleasant odor in your room. Please know that this does not reflect the high standards we strive to maintain, and I assure you that we take your comments seriously. I will personally address these concerns with our housekeeping team to ensure that appropriate measures are taken to prevent similar occurrences in the future. We also have strict policies in place to ensure the comfort and safety of all our guests, including maintaining a smoke-free environment. I will investigate this matter further to ensure that proper procedures were followed and to address any discrepancies. We value your feedback and hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.

2/10 Terribile

Annice

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The entire building had a bad ordor. The bedding was thin and stained. I had to ask for 2nd comfortable and it was also stained. The breaskfast food was old and stale.not edible.
Soggiorno di 2 notti a gennaio 2024
Risposta di Guest Relation Management, il giorno 23 gen 2024
Hi Annice,Thank you for your feedback regarding your recent stay at our hotel. The presence of unpleasant odors throughout the building and stained bedding falls far below our standards, and we will be addressing these concerns with our housekeeping team to ensure that appropriate measures are taken to prevent such issues in the future. Your experience with the breakfast is also concerning, and we will investigate this matter with our kitchen staff to ensure that food quality is closely monitored, and necessary improvements are made to prevent similar situations in the future. We appreciate your understanding, and we sincerely hope to have the opportunity to regain your trust and welcome you back for a much-improved experience in the future.

10/10 Eccellente

Rebecca

Viaggio con la famiglia
Mi è piaciuto: Servizi
Jenny at the front desk was so very helpful and kind! The young man when we checked in was also wonderful!
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Rebecca,Thank you for sharing your positive feedback about Jenny and our helpful staff at the front desk. We take pride in providing excellent customer service and it's great to hear that our team went above and beyond to assist you during your stay. We appreciate your kind words and hope to welcome you back soon for another enjoyable experience.

8/10 Buono

Shymaiah

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 20 gen 2024
Hello Shymaiah,Thank you for choosing our hotel for your recent stay. We appreciate your positive rating and are glad to hear that you had a satisfactory experience. If you have any further feedback or suggestions, we encourage you to reach out to us directly so that we can continue to improve our services. We hope to welcome you back in the future for an even better experience.

6/10 Soddisfacente

Gustavo

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good price for one night
Regular stay, not very clean and bathtub faucet did not work. Good for the price but not to stay more than a day. Service was friendly and helpful.
Soggiorno di 1 notte a gennaio 2024
Risposta di Guest Relation Management, il giorno 16 gen 2024
Hi Gustavo,Thank you for taking the time to provide feedback on your recent stay with us. We appreciate your honesty and are glad to hear that you found our hotel to be reasonably priced with friendly and helpful service. Please be assured that we will address the cleaning concerns with our housekeeping team and ensure that the necessary steps are taken to maintain a higher level of cleanliness. Additionally, we will promptly inspect and fix the issue with the bathtub faucet to prevent similar occurrences in the future. We hope that you will consider giving us another chance to provide you with a more positive experience during your next stay.

2/10 Terribile

carter

No hot water. Room is nasty
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello carter, We apologize for any inconvenience caused during your stay. We strive to provide exceptional service and regret that we fell short of your expectations. Please know that we appreciate your feedback and have shared it with our team for immediate improvement. Your comfort is important to us and we hope to have the opportunity to welcome you back in the future.

8/10 Buono

Felicia

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Felicia,Thank you for choosing our hotel for your stay! We appreciate your positive rating and are delighted to know that we met your expectations. If you have any additional feedback or comments, please feel free to reach out to us directly. We hope to have the pleasure of welcoming you back in the future for another great stay!

10/10 Eccellente

Tracey

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Parking lot was cramped
Soggiorno di 1 notte a dicembre 2023
Risposta di Manager, il giorno 10 gen 2024
Hello Tracey,Thank you for your feedback regarding the parking lot. We apologize for any inconvenience this may have caused during your stay. We appreciate your input and will take it into consideration to improve our facilities.

8/10 Buono

Steven

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Manager, il giorno 10 gen 2024
Hello Steven,We appreciate you choosing our hotel for your stay! If there is anything specific you would like to share regarding your experience, please reach out to us directly so we can address any concerns. We look forward to welcoming you back in the future!

2/10 Terribile

Alex

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Never stay here.
When I arrived I was told by the front desk Jen. My reservation did not have my middle name and therefore I had to contact hotels.com in order to check in. Second, the number of ppl stay in the rooms. Although I had 2 rooms and there was 2 guest in each room she said I would have to pay an additional fee per guest in cash along with my incidentals in cash. I explained that was a first and always used my credit card. She refused. After going back and forth for 10 min and making the adjustments she requested there was still another issue with my name on the reservation. I had to cancel the reservation and went across the street. They gave me a much better rate, checked me in and out! Never go to Quality Inn - Denton worse place of all!
Soggiorno di 1 notte a dicembre 2023
Risposta di Guest Relation Management, il giorno 2 gen 2024
Hi Alex,Thank you for your feedback regarding your recent stay at our hotel. It's unfortunate to hear about the issues with the reservation details and the additional fees. We understand how frustrating this must have been for you. Your comments will be shared with our team to ensure a smoother and more efficient check-in process in the future. We value your input and hope to have the chance to provide a more positive experience in the future.