Dear Olaf, We're truly sorry to read about the challenges you experienced during your stay. Providing a comfortable and pleasant environment for all our guests is important to us, and we apologize for falling short of your expectations. Your feedback is valuable, and we'll use it to address the issues you encountered and improve our guest experience. Please know that we take cleanliness and maintenance seriously, and we'll work diligently to ensure that all our rooms meet the highest standards. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back for a much-improved experience in the future.Sincerely,Hotel Management

Dear Tiffany, We're sincerely sorry for the distress you experienced due to noise disturbances from inconsiderate guests. What you encountered is unacceptable, and we understand your disappointment. Your comfort is paramount, and we regret not addressing this issue promptly. Rest assured, we take such matters seriously and will ensure a more peaceful environment for future guests. We appreciate you bringing this to our attention and look forward to welcoming you back for a more tranquil stay.Sincerely,Hotel Management

Dear Robert, We're delighted you had a good stay at Extended Stay America! Providing a positive experience for our guests is our priority. Your satisfaction is our greatest reward, and we appreciate your kind feedback. Thank you for choosing us, and we look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Dayana, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear Brenton, Thank you for choosing our hotel on your recent visit to the area. We were disappointed to read that we did not meet your expectations, and we are truly sorry your stay was anything other than exceptional. We hope you will consider giving us another chance to show you our commitment to delivering excellent service and accommodations.Sincerely, Hotel Management

Dear HOMERO, Thank you for choosing us. Providing clean and comfortable accommodation is one of the top priorities, and we regret the hotel was not spotless and fresh on arrival. We have discussed your feedback with our housekeeping team to ensure all areas are thoroughly cleaned and inspected. Please allow us to correct this for you on your next visit and regain your trust. Sincerely,Hotel Management

Dear Nicholas, Thank you for staying with us. Please accept our apologies for the problems you encountered. You deserved a clean, comfortable, and stress-free stay, and we are disappointed this was not your experience. We appreciate your observations and concerns, and we have noted both. Your feedback is vital and needed for our growth. Our team will address this promptly and will ensure this act never repeats. Please feel free to connect with us for further assistance. Our goal is to provide our guests with a home-like stay; we hope you will consider giving us a second chance to provide the hospitality you should always expect from us.Sincerely,Hotel Management

Dear Deirdra, Thank you for sharing your feedback. We always prioritize providing amazing hospitality; therefore, we regret this was not your experience and that you had cleanliness and upkeep issues in the room. Let us discuss this with the housekeeping and maintenance team and ensure this act is taken seriously. Our front desk team is always there to help you. Please give us another opportunity to show you our service.Sincerely,Hotel Management

Dear Shaniecia, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. It is always gratifying to receive praise for exceeding expectations, and we are delighted you found everything about us satisfying. Thank you for taking time out of your day to recognize our efforts, and we hope you will revisit the next time your travel brings you to Denver.Sincerely,Hotel Management

Dear Guest, We're genuinely sorry to hear about your experience and appreciate your feedback. Our goal is to provide all our guests with a comfortable stay, and it seems we fell short during your visit. We understand your concerns and apologize for any inconvenience you faced. Rest assured, we take all guest feedback seriously and are continuously working to improve our services. Your comments will be shared with our team for further enhancements. Thank you for allowing us to learn and grow. We hope you'll consider us again in the future, and we aim to provide a better experience.Sincerely,Hotel Management

Dear Jasin, We appreciate you taking the time to share your experience with us. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this differs from the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you.Sincerely,Hotel Management

Dear Terri, Thank you for your feedback. We apologize that our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for your patience during your time with us. Thank you once more, and we hope to see you again.Sincerely,Hotel Management

Dear Dennis, We're delighted to hear that your stay at Extended Stay America was excellent. Our staff is dedicated to providing professional and attentive service to make your visit memorable. Should your travels bring you back, we look forward to hosting you again for another enjoyable experience. Thank you for your kind words and for choosing us for your stay!Sincerely,Hotel Management

Dear Kathleen, Thank you for your recent review of our hotel and for sharing your feedback. Our guests deserve a clean suite, well-maintained accommodations, and a safe stay environment. Therefore, we apologize this was not what you experienced. Please know that we will address the issues you mentioned and ensure this does not happen again. Thank you for your feedback; we hope you will choose us again to have a better stay.Sincerely,Hotel Management

Dear Katie, Thank you for bringing these issues to our attention. We have noted your concerns and will address them with our appropriate team to ensure they do not occur in the future. We're sorry to hear that your daughter left her journal behind. When lost items are found in the hotel, our staff is dependable and well-trained in the proper procedures to follow. The article is recorded and kept under lock and key in hopes of finding its rightful owner. With that being said, we understand your frustration and can assure you that you will certainly be contacted if your lost item is recovered. Thank you for sharing your experience. We hope you will return to see how we have improved due to your comments.Sincerely,Hotel Management

Dear Bryan kidder, We want to thank you for your comments about your recent experience at our property, and we apologize for not meeting your expectations. We work hard to provide the best and cleanest environment for all our guests, which involves deep cleaning our rooms after our four-legged or long-term guest stays so the suites will be allergen-free and fresh-smelling for our guests. Although we have suites designated for pets to minimize allergy issues for other guests, we sometimes need to place a guest in another suite. We also have strict policies prohibiting smoking in certain areas. We appreciate your feedback to ensure future guests are not similarly impacted. We hope to welcome you back whenever you visit.Sincerely,Hotel Management

Dear Ashley, Thank you for choosing our brand continuously for your travel plans and for leaving your feedback. We want to apologize for the issues you had during your stay. As you have experienced in the past, this type of stay is different from our hotel or the service we deliver. Unfortunately, maintenance issues arise occasionally, and once recognized, we work as quickly as possible to get everything operating correctly. We appreciate your feedback and hope you will stay with us again so we can show you the excellent stay you deserve. Sincerely,Hotel Management

Dear Tom, Thank you for your recent stay and for posting your review online. We always appreciate hearing from our guests. We apologize for anything other than a spotless guest suite and the housekeeping service issues you experienced. We also apologize for the situation you described about your things being moved out. This does not meet our standards, and we thank you for bringing this to our attention. We will investigate and ensure this does not happen again. We hope you will stay with us again when your travels get you back our way. Sincerely,Hotel Management

Dear Ellen, Thank you for your recent stay and for posting your review online. We are sorry if your experience was anything other than perfect. We aim to provide the best service, a comfortable, clean suite, and well-maintained accommodation for the comfort of our guests. Therefore, we apologize this was not your experience. We will address your feedback and ensure this does not happen again. While we are looking into the issues, we suggest you contact us at the hotel directly regarding any financial queries. We hope you will stay with us again when your travels get you back our way. Sincerely,Hotel Management

Dear Jane, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We strive to provide clean and well-maintained suites for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the concerned individuals for improvement, and we hope you will allow us to make it up to you on a future visit.Sincerely,Hotel Management