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Recensioni per Radisson Blu Hotel East Midlands Airport

4 out of 5
Radisson Blu Hotel East Midlands Airport
Herald Way, Pegasus Business Park, East Midlands Airport, Derby, England

Recensioni

9,0

Meraviglioso

Valutazione di 10 - Eccellente. 629 su 1002 recensioni" "
Valutazione di 8 - Buono. 266 su 1002 recensioni" "
Valutazione di 6 - Soddisfacente. 63 su 1002 recensioni" "
Valutazione di 4 - Scarso. 26 su 1002 recensioni" "
Valutazione di 2 - Terribile. 18 su 1002 recensioni" "

9,4/10

Pulizia

9,0/10

Personale e servizio

9,0/10

Servizi

9,4/10

Condizioni e dotazioni della struttura

8,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very new and comfortable hotel
Nice pool and SPA area. Welcoming personnel. Excellent breakfast. New and nice rooms

10/10 Eccellente

Babatunde

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte ad aprile 2024
Risposta di Chris, Reservations, il giorno 17 apr 2024
Bbatunde,Thank you for you for your 5/5 review, I am delighted to see you enjoyed your stay with us. Kind Regards, Reservations, Chris

10/10 Eccellente

Justin, Stalbridge

It was clean and tidy as you would hope from such a company, serviced our needs, did not exceed any expectation.
Soggiorno di 2 notti a marzo 2024
Risposta di Chris, Reservations, il giorno 11 apr 2024
Mathew,Thank you for your review, I am delighted to read that you enjoyed your stay with us. We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 Eccellente

Maria

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Convenient hotel for East Midlands Airport. All expected facilities available, with fast and attentive service in reception, bar and restaurant.
Soggiorno di 1 notte a marzo 2024
Risposta di Chris, Reservations, il giorno 11 apr 2024
Maria,Mathew,Thank you for your review, I am delighted to read that you enjoyed your stay, and it was the perfect start to your holiday! We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 Eccellente

michael

Viaggio di coppia, Viaggio con la famiglia
Lovely hotel, great service, convenient location
Soggiorno di 1 notte a marzo 2024
Risposta di Chris, Reservations, il giorno 11 apr 2024
Michael,Thank you for your review, I am delighted to read that you enjoyed your stay! We look forward to welcoming you back in the near future,Kind RegardsReservations

10/10 Eccellente

Rajinder

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good
Soggiorno di 1 notte a marzo 2024
Risposta di Chris, Reservations, il giorno 20 mar 2024
Rajinder,Thank you for your excellent review, I am delighted you enjoyed your stay with us.Kind RegardsReservations

8/10 Buono

Nigel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi
I find the hotel does what it says on the package. However there were 2 things that let the hotel down were: 1 of the lift failed on numerous occations to accept my key card to select my floor. There were 4 people in the lift and none of the key cards worked. A guest said it has been like this for some time And Secondly, when i arrived numerous people were smoking in front of the entrance so you had to walk through their cigarette smoke. As there was no ashtray they stubbed out their cigarette on the floor so going out you walk over cigarette stubbs. The management can easily fix both issues
Soggiorno di 2 notti a febbraio 2024
Risposta di Chris, Reservations, il giorno 4 mar 2024
Nigel,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us. I am pleased to report that the lift issue has now been sorted, our smoking area is the other side of the wall by the entrance, and not in front of it. Our team always try where possible to remind people and direct people to this area away form the path to the front doors. I do hope you will have the opportunity to stay again in the future.kind Regards, Chris, Reservations

8/10 Buono

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Pleasant
Soggiorno di 1 notte a febbraio 2024
Risposta di Chris, Reservations, il giorno 4 mar 2024
Matthew,Thank you for your review, I am glad you enjoyed your stay with us.Kind Regards, Chris, Reservations

8/10 Buono

Alexander

Soggiorno di 1 notte a gennaio 2024
Risposta di Chris, Reservations, il giorno 20 mar 2024
Alexander,Thank you for your excellent review, I am delighted you enjoyed your stay with us.Kind RegardsReservations

8/10 Buono

Anthony

Soggiorno di 2 notti a gennaio 2024
Risposta di Chris, Reservations, il giorno 4 mar 2024
Anthony,Thank you for your positive review, I am delighted to see you enjoyed your stay with is!We hope to welcome you back soon!Kind Regards, Chris, Reservations

10/10 Eccellente

PM

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very Good Overnight Stay
Overnight stay in a comfortable bed, the room was very clean and had all the facilities I would expect with simple heating control. The buffet style breakfast was cooked just how I like it and the staff were friendly, polite and helpful.
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris, Reservations, il giorno 4 mar 2024
PM,Thank you for your positive review, I am delighted to see you enjoyed your stay with is!We hope to welcome you back soon!Kind Regards, Chris, Reservations

10/10 Eccellente

James

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris, Reservations, il giorno 15 gen 2024
James,Thank you for your review!Kind Regards

10/10 Eccellente

Nicola

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris, Reservations, il giorno 15 gen 2024
Nicola,Thank you for your review!Kind Regards

10/10 Eccellente

Karolyn

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a gennaio 2024
Risposta di Chris, Reservations, il giorno 15 gen 2024
Karolyn,Thank you for your review!Kind Regards

10/10 Eccellente

Darren

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great Family Stay
Second stay here at Christmas and despite the Hotel being busy we had a wonderful stay. The room was great and the pool access much appreciated. The Gym and Pool is a very good facility. Thank you, we'll be back.
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Darren,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us!Kind Regards

10/10 Eccellente

Christine

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, tidy rooms, comfortable beds, nice view from the runway view room, dinner abd breakfast very nuce. Friendly, helpful, efficient staff.
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Christine,Thank you for your positive review, I am delighted to read that you enjoyed your stay with us and you were well looked after !Kind Regards

8/10 Buono

SHARLENE

Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Sharlene,Thank you for your review!Kind Regards

8/10 Buono

Judit

Viaggio di coppia
Mi è piaciuto: Servizi
Location is all right if you plan flight from / to East Midlands Airport or a couple if days spent in Nottingham area.
Soggiorno di 2 notti a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Judit,Thank you for your positive review! I am glad that you enjoyed your stay with us.Kind Regards

4/10 Scarso

Miss

Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Sharlene,Thank you for your review!Kind Regards

2/10 Terribile

Elie

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Disappointed
They were not helpfull
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Elie,I am sorry that you did not enjoy your stay with us!Kind Regards

10/10 Eccellente

Craig

Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Matt,Thank you for your review.Kind Regards

6/10 Soddisfacente

Rebecca

Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Matt,Thank you for your review.Kind Regards

8/10 Buono

Matt

Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 15 gen 2024
Matt,Thank you for your review.Kind Regards

10/10 Eccellente

Michelle

Mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
Michelle,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

10/10 Eccellente

Mark

Soggiorno di 1 notte a dicembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
Mark,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

4/10 Scarso

Darren

Viaggio di lavoro
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
So disappointing
Ive stayed at this hotel many times and always enjoyed my stay. However on my last stay in Nov 2023, I was shocked at the poor service and staff levels. Checking in/out was extremely slow, the bar was slow despite not being busy as was the restaurant. What really disappointed me was the lack of staff and problem ownership, my room on the 1st floor had no temperature control, despite even turning the heating/cooling system off, the room was like a sauna, totally unbearable. I phoned reception 3 times, no one answered. I eventually went down to reception and was reluctantly given another room on the same floor that was also not much better but as it was too late and felt I had no choice but to put up with it. When I mentioned this when checking out I was told "yeah ok we'll let maintenance know". For the cost and reputation of staying at a Radison Blu im sure they should be looking after their customers in a more professional manner. So in light of this very disappointing stay I will not be staying at this hotel again.
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
Darren,Thank you for you review, I am sorry to hear of the issues with your room, and that we were unable to resolve these for you. Your review has been brought to the attention of all the Heads of Departments within the hotel, to ensure this experience is not repeated!Kind Regards

10/10 Eccellente

David

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Thank you
Nice hotel, good bar, excellent breakfast
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
David,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

6/10 Soddisfacente

Allan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room 417 overlooks airport. Noise and vibration every time a plane takes off. Worse nights sleep in a hotel this year
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
Allan,Thank you for your review, this is not a complaint we have had previously from this room, however changes in the operation of the airport (which way the planes land and take off) can impact differences in conditions.Kind Regards

10/10 Eccellente

Elizabeth

Viaggio di gruppo, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
5.45am hotel shuttle bus going to the airport with 2 passengers - 3 of us going to the airport and they couldn't take us as well due to the service being for park and stay passengers only. There was no-one else in reception - come on Raddison just a bit jobs worth
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
Elizabeth,I am sorry you were disappointed about the shuttle service, temporarily we are restricted on who we are allowed to let use the service, this is something we are working on getting resolved, and hope to have an improved service shortly.Kind Regards

10/10 Eccellente

Jon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Really pleasant stay. Food was great. Will stay again.
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
Jon,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

10/10 Eccellente

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice stay
The room is clean, staffs are nice.
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 5 dic 2023
Angela,I am delighted that you enjoyed your stay with us. Hopefully you will have the opportunity to stay again in the future!Kind RegardsChris, Reservations

8/10 Buono

Ralph

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Is more of a business hotel for meetings etc
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, il giorno 16 nov 2023
Hi Ralph,Thanks for your review! I am glad to see you enjoyed your stay.Kind Regards,Chris, Reservations

10/10 Eccellente

Alison

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, il giorno 16 nov 2023
Alison,Thank you for your excellent review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Eccellente

Ben

Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 8 nov 2023
Thanks Ben, I am delighted to hear you enjoyed your sat with us!

10/10 Eccellente

Joanne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 8 nov 2023
Thanks Joanne, I am delighted to hear you enjoyed your sat with us!

10/10 Eccellente

Tian

Risposta di Chris, Reservations, il giorno 8 nov 2023
Thanks Tian, I am delighted to hear you enjoyed your sat with us!

8/10 Buono

Anthony

Soggiorno di 1 notte a novembre 2023
Risposta di Chris, Reservations, il giorno 8 nov 2023
Thanks Anthony, I am delighted to hear you enjoyed your sat with us!

10/10 Eccellente

Scotia

Soggiorno di 1 notte a ottobre 2023
Risposta di Chris, Reservations, il giorno 8 nov 2023
Thanks Scotia, I am delighted to hear you enjoyed your sat with us!

8/10 Buono

sean

Soggiorno di 2 notti a ottobre 2023
Risposta di Chris , il giorno 25 ott 2023
Sean,Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Eccellente

Sean

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent rooms and a fantastic welcome
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris, il giorno 25 ott 2023
Sean,Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Eccellente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Happy stay
Modern, clean and a good selection of breakfast - Also no car or airplane noise whatsoever
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris, il giorno 25 ott 2023
Thank you for your great review, I am glad you enjoyed your stay!Kind Regards, Chris, Reservations

10/10 Eccellente

Lydia

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Beautiful and Clean
Very clean, spacious, beds are comfortable Staff are friendly especially Luca The lobby was the best part 24 hours open
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris, il giorno 25 ott 2023
Lydia,Thank you for your great review, I am glad you enjoyed your stay and was well looked after by the team!Kind Regards, Chris, Reservations

10/10 Eccellente

Catherine

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Lovely bright modern design, welcoming staff,good food v pleasant atmosphere
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris, il giorno 25 ott 2023
Catherine,Thank yo for your review, I am delighted to hear you enjoyed your stay and were well looked after by the team!Kind Regards, Chris, Reservations

6/10 Soddisfacente

Timothy, Clarksburg

Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
This hotel is one of the most expensive properties in the area and seemed to be a good fit based on location and being a well-known hotel chain. Overall though, my experience was mixed. Good parts were the breakfast which was well priced with a good selection of food options and friendly staff. The room itself was OK with clean bedding and overall the room hygiene was OK. Less good things was the check-in - apparently early check-in is not a thing at this hotel, which is a bit odd/unhelpful with the hotel being located at an airport. Second was the rather off-hand way I was treated when I asked about early check in, like I was interrupting the front desk person from a more important task. The check-in desks are rather small tables at the end of the reception area and seemed a little odd. When I finally checked in later in the evening, I did have to wait a few minutes while the check-on person finished a conversation with someone else that did not sound hotel/work related. The front desk did not mention where the restaurant for breakfast was located or what times the restaurant opened. Finally the room was a bit spartan at this price point and the heat/cool didn't seem to work right, so the room was quite cold. This hotel may work for someone needing a place to crash before an early flight from East Midlands Airport. For me though, this hotel is somewhat unimpressive and I do not plan to return.
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris , il giorno 12 ott 2023
Timothy,Thank you for taking the time to review your stay with us and provide feedback on your experience, feedback that is constructive like yours is very important to us. I am sorry that you felt the Front Office team were not as attentive on this occasion as our normal standard, I am also sorry that were unable to accommodate your early check in on this occasion, having looked at your reservation I can see that we were fully booked the night before, resulting in fewer rooms being ready before our standard check in time.I do hope we can welcome you back in the future for a more polished stay,Kind Regards, Chris, Reservations

8/10 Buono

Jayne

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice, clean room, hotel conveniently close to the airport.
Soggiorno di 1 notte a ottobre 2023
Risposta di Chris , il giorno 12 ott 2023
Jayne,Thank you for your review, I am delighted to see that you enjoyed your stay with us!!Kind Regards, Chris, Reservations

2/10 Terribile

James

Soggiorno di 1 notte a ottobre 2023
Risposta di Chris, il giorno 10 ott 2023
James,I am sorry that you did not enjoy your stay with us, I do hope we can welcome you back again for much improved stay in the future.Kind Regards, Chris, Reservations

10/10 Eccellente

Darren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great hotel and great staff, well located.
We stayed here prior to flying from EMA, it was a truly painless experience, there was plenty if parking spaces on arrival and the car park felt very secure, check in was very easy and fast. Our room was lovely. It was clean and had all amenities needed. We ate in the restaurant for both evening meal and breakfast and the food on both occasions was lovely, the biggest plus for this hotel is the staff they are lovely and we're lovely during our stay, fast and efficient. We will stay at this hotel again without question it is well appointed with great staff. The location is ideal for EMA and we was at the meet and greet within a couple of minutes of leaving the hotel.
Soggiorno di 1 notte a settembre 2023
Risposta di Chris, il giorno 6 ott 2023
Darren,Thank you for taking the time to leave a review, your feedback is much appreciated. I am delighted to hear that you enjoyed your stay with us, and that all the team looked after you well to make your stay memorable. We look forward to welcoming you back in the near future! Kind Regards, Chris, Reservations

6/10 Soddisfacente

Philip

Viaggio di coppia
Non mi è piaciuto: Pulizia e personale e servizio
Left a day early due to insects in chair! No rebate offered for our missed night! I used to love this hotel but will be looking elsewhere! To add insult to injury they deducted charges to my credit card for money I did not owe them!
Soggiorno di 2 notti a settembre 2023
Risposta di Chris, Reservations, il giorno 5 ott 2023
Dear Philip, Thank you for your review, I am sorry that you decided to leave a day earlier, our housekeeping team checked the room thoroughly after your departure and nothing was found, we take reports of this nature very seriously. Any pre-authorization of your credit card will be released in line with normal release periods.Once again I am sorry you decided to leave a night early. Kind Regard, Reservations

10/10 Eccellente

Gareth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overall very satisfied.
Quick check in. Nice room, although a tiny bit tired. Breakfast was first class. TV channels weren’t all working, but overall I was very satisfied.
Soggiorno di 1 notte a settembre 2023
Risposta di Chris, il giorno 28 set 2023
Gareth,Thank you for your review and I delighted to here you enjoyed your stay with us, especially the breakfast! We look forward to welcoming yo back int he near future.Kind Regards, Chris, Reservations

8/10 Buono

Daniel

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di Chris, Reservations, il giorno 27 set 2023
Daniel,Thank you for your review score, we are glad you enjoyed your stay with us.Kind Regards, Chris, Reservations