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Recensioni per The Stuart Hotel, Sure Hotel Collection by Best Western

3 out of 5
The Stuart Hotel, Sure Hotel Collection by Best Western
119 London Road, Derby, England

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 207 su 1001 recensioni" "
Valutazione di 8 - Buono. 354 su 1001 recensioni" "
Valutazione di 6 - Soddisfacente. 250 su 1001 recensioni" "
Valutazione di 4 - Scarso. 123 su 1001 recensioni" "
Valutazione di 2 - Terribile. 67 su 1001 recensioni" "

7,6/10

Pulizia

7,8/10

Personale e servizio

7,4/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

6,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Un hotel comodo, vicino alla stazione dei treni e a 5 minuti a piedi dal centro storico. Camera spaziosa e pulita e personale cordiale. Consigliato
Soggiorno di 5 notti a marzo 2018

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Personale e servizio

6/10 Soddisfacente

Piergiorgio

Non mi è piaciuto: Comfort della camera

2/10 Terribile

Kim

Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
this was an interesting find for me to do a review my husband booked the room for a one night stay back in February he told me it was a nice room unfortunately he booked for 2 adults and i wasnt with him on this stay so i think knocking shop is a better description

6/10 Soddisfacente

Denise

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location for sightseeing and centre of Derby, clean and comfortable but full of families with screaming children running around above us late at night, and early in the morning .
Soggiorno di 3 notti ad aprile 2024

6/10 Soddisfacente

Melanie

Check-in wasn't a smooth process as the hotel did not have any record of my booking on their system since it had come from Expedia. Took a while to get resolved. Room was fine but I was given ground floor rather than first floor as I'd requested when asked. Made the best of it as it was just one night but would have preferred an easier check-in.
Soggiorno di 1 notte a marzo 2024

6/10 Soddisfacente

Paul

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
I was staying in a room on the 3rd floor which was not at all a problem to me although all the floor boards and stairs were very noisy when walked on, especially at the still of night. The carpet was so threadbare in the room you could see the flooring underneath. There was mould and dirt thou out the whole of the bathroom and shower and the room with contents was very dated apart from the up to date “smart” to. The water way hot enough to have a shower but no water pressure so it just trickled out. I ate at the hotel over my 3 night stay and the quality of food was very good and an enjoyable meal. All the staff I encountered were courteous, kind, polite and friendly being a credit to the hotel. I think the hotel needs tlc and decorating Paul
Soggiorno di 3 notti a febbraio 2024

4/10 Scarso

Nicolas

Very noisy
Soggiorno di 1 notte a febbraio 2024

6/10 Soddisfacente

Angela

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Arriving at the Stuart Hotel was easy and parking. Paid for parking in the NCP car park at reception. Confirmation of booking should of stated that the car park is a NCP which would of prevented any confusion. Room was very small and believe it was a single room so having two adults in the room was a bit of a squeeze and felt very claustrophobic and almost had a panic attack as windows were restricted with how far you could open them. Other small window was stuck I guess from when it was last painted as with the bathroom door which kept sticking and did not close properly unless you put pressure on the door. The toilet made a loud noise every time you flushed it and the shower was very small. Mattress was very soft and could feel the springs in the bed making it a very uncomfortable night. Breakfast was average and the dining room felt dirty with kids running around and food left on the side. Bar was closed before 11pm so could not use so was a little disappointed as the confirmation said the bar would be open until 11pm. Would not return to this hotel said that, the hotel staff was polite on arrival and check in was easy. Used this hotel as it was within walking distant to the pub and restaurant where we were meeting friends for drinks and food. Hotel has a lot of potential but requires a big refurbishment.
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

Cathy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a febbraio 2024

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024

10/10 Eccellente

michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The staff on the reception desk were very helpful and friendly, the kind of people I would happily employ.
Soggiorno di 2 notti a gennaio 2024

4/10 Scarso

Joshua

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Cramped room, bad water pressure
Soggiorno di 1 notte a febbraio 2024
Risposta di The Stuart Team, il giorno 2 feb 2024
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 Soddisfacente

Evonne

Viaggio di lavoro
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The accommodation seems to cater more for a younger cliental rather than the business side of the spectrum. The accommodation had a musty smell to it and the rooms weren't cleaned properly with stains on some of the furniture. The hotel didn't meet the best western brand
Soggiorno di 2 notti a gennaio 2024

6/10 Soddisfacente

kevin

Viaggio di lavoro
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 5 notti a gennaio 2024

4/10 Scarso

kevin

Soggiorno di 5 notti a gennaio 2024

10/10 Eccellente

Gareth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
A Very Pleasant Stay
A very pleasant stay. Although I was there for one night I found hotel to be very good. Friendly staff. The room was clean and tidy. There was tea and coffee available in my room. The bed was comfortable and the linen was clean.
Soggiorno di 1 notte a gennaio 2024
Risposta di TheStart, il giorno 9 gen 2024
Dear Guest, Thank you for taking the time to leave a review on our hotel, we are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

10/10 Eccellente

Dalton

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Dalton

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Annual football event
It was very convenient and comfortable for me . Location for family and friends visits is perfect .
Soggiorno di 1 notte a dicembre 2023

4/10 Scarso

Martyn

Viaggio di lavoro
Non mi è piaciuto: Personale e servizio e servizi
Travelling as a single male business traveller the hotel in itself is fine no issues with cleanliness of rooms or the food in the restaurant. My only concern would be the hotel seems to have a contract providing accommodation for adults with serious mental issues, whilst having dinner and walking around the hotel i witnessed staff having to control a resident and tell him to stop his profanity and if i was a single female traveller would find this quite alarming.
Soggiorno di 2 notti a dicembre 2023

10/10 Eccellente

ian

Soggiorno di 1 notte a dicembre 2023

6/10 Soddisfacente

anna

Viaggio di gruppo
Mi è piaciuto: Personale e servizio e servizi
Non mi è piaciuto: Pulizia
We had an extremely comfortable stay with two single beds – they were amazing! Though it was just for one night, the location was great, close to town. The bedding was nice and clean. However, the bathroom was disappointingly dirty, with visible mold and limescale. A thorough cleaning, including the shower mat, is needed. Consider sharing this feedback for improved cleanliness standards. 🏨
Soggiorno di 1 notte a novembre 2023

4/10 Scarso

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023

8/10 Buono

Andrew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Derby Overnight
Overnight at Derby to meet friends.
Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Nikolas

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good location
Soggiorno di 1 notte a ottobre 2023
Risposta di The Stuart Team, il giorno 15 ott 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, We are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon; thank you for your great feedback. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 Soddisfacente

Brian P

Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Comfort della camera
Sleepless in Derby
The hotel is easy to get to from the station and the staff are friendly. However the mattress and bed were the least comfortable in the 8 months I have been travelling. I could feel all of the springs in the mattress and the bed creaked etc. every time I moved. The pillows were also very thin and offered no support or comfort; needless to say, a good nights sleep was hard to achieve.
Soggiorno di 7 notti a ottobre 2023
Risposta di The Stuart Team, il giorno 15 ott 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

6/10 Soddisfacente

Sophie

Viaggio di coppia
Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Only stayed for the one night but it was very noisy for a weekday - not sure if it was coming from the corridor or a room, and could also hear the room above quite a lot. The room was a little dusty but otherwise satisfactory for the evening.
Soggiorno di 1 notte a ottobre 2023
Risposta di The Stuart Team, il giorno 15 ott 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

10/10 Eccellente

david

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023
Risposta di The Stuart Team, il giorno 15 ott 2023
Dear Guest, Thank you for taking the time to leave a review on our hotel, We are delighted to see that we have met your expectations and that you have enjoyed our hotel and its services. We look forward to seeing you soon; thank you for your great feedback. Again, thank you for choosing The Stuart. Kind Regards, The Stuart Team

4/10 Scarso

Viaggiatore verificato

Viaggio di lavoro
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Never staying again!
On arrival, there is an NCP car park which is £4.95/24 hours discounted for hotel guests to £2.45. Not that the sign in the photo tells you that. The car park is very tight with not many spaces. Reception looked nice with bar one side and restaurant the other. Both were OK. Couldn’t pre-auth on check-in as receptionist didn’t know how. Went up to room on 1st floor which splits either side at the top of the stairs. You need your room key to access the corridor on a little landing, with the door opening outwards! This makes getting in quite difficult with two bags, an overnight bag and laptop bag in my case but would be even harder with a large suitcase or two larger bags. Or for those less mobile would be very difficult. So, then got in to the room. Looked OK to start but: Chair was in front of wardrobe, when moved the legs wobbled a lot. Definitely not able to be sat on. Bathroom had black mould all around the bath. Shower was dripping. Dinner first night was over cooked. Bed was ridiculously firm. Ended up sleeping on top of the duvet just to add some softness. Went to work the next day. Got back to the room in the evening to find the door open! Dirty glass and coffee cup still there, toilet had not been cleaned (there was no brush to do yourself), towels had not been changed, bed not been made. All they did was empty the bin. Dinner second night was slow, advised 25-30 mins, but wrong meal turned up. Correct food turned up 10 mins later (microwaved)! Very Poor!
Soggiorno di 2 notti a settembre 2023

8/10 Buono

Craig

Viaggio di gruppo, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Extremely friendly welcome at reception. Quick and easy check in, room slightly tired looking but spotlessly clean. Quite noisy during the night due to passers by and traffic but comfy bed. Would stay again and recommend
Soggiorno di 1 notte a settembre 2023

4/10 Scarso

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
The room was noisy and the toilet system makes an awful noise when used room 222
Soggiorno di 2 notti a settembre 2023

8/10 Buono

Richard

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Two good nights' sleep
Comfortable bed. All amenities in working order. Good buffet breakfast. However, broken toilet roll dispenser in bathroom which was frustrating. I wish checkout was a little later too. Close to Derby train station and on bus routes.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

david

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a settembre 2023

8/10 Buono

carolyn

Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
For the price it was good,could do with a bit of tlc in certain areas, breakfast very tasty
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Michael

Soggiorno di 1 notte a settembre 2023

8/10 Buono

Ruwan, Twickenham

Viaggio di coppia
Mi è piaciuto: Servizi
The receptionist was friendly. The room and toilet was clean. The shower works. The soap dispenser on the bath was empty.
Soggiorno di 1 notte a settembre 2023

6/10 Soddisfacente

Debbie

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Good location clean room! However the cupboard was half full of broken fans and spare lights. Telephone line was not working and bath broken on the side panels. Bath seal needs changing to combat mould. Apart from that the room was clean and presentable and the staff were extremely helpful and friendly.
Soggiorno di 1 notte a settembre 2023
Risposta di Sky, il giorno 3 set 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

6/10 Soddisfacente

Richard

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

Kayleigh

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Room 327
Breakfast was amazing and a very good standard. Bed was extremely comfortable and had a good nights sleep.
Soggiorno di 1 notte ad agosto 2023
Risposta di Sky, il giorno 3 set 2023
Dear Kayleigh, Thank you for taking the time to leave a review on our hotel, I am delighted to see that we have met your expectations and that you enjoyed our full cooked English and continental breakfast. We look forward to seeing you soon, once again thank you for your great feedback. Kind Regards, Sky Curtis Reception Team.

6/10 Soddisfacente

Kat

Soggiorno di 1 notte ad agosto 2023

8/10 Buono

richard

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
A bit tired in places but ticks the boxes for convenience, value for money and comfort
Soggiorno di 2 notti ad agosto 2023

10/10 Eccellente

Peter

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Was up graded to a bigger room thank you
Soggiorno di 2 notti ad agosto 2023
Risposta di Sky, il giorno 3 set 2023
Dear Peter, thank you for taking your time to leave a review about our hotel. We are happy to see you had a pleasant stay. Kind Regards, Reception Team.

2/10 Terribile

Sandra

Viaggio di coppia
Non mi è piaciuto: Servizi
Highly recommend if your a deaf, cold blooded midget and don’t mind bending down in the shower to try and get wet
Soggiorno di 3 notti a luglio 2023
Risposta di Sky, il giorno 3 set 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

6/10 Soddisfacente

Rolandas

Mi è piaciuto: Servizi
Non mi è piaciuto: Personale e servizio
Everything was okay apart they charged me 10 pound for half hour early check in.. parking was cheap so it's a good thing!
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Ivan

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Worst hotel have stayed in
Checked in and went to room card did not work first time. Got in room which was for a dusabled person, and used toilet but no soap in dispenser, reported it and was told would get someone on it. Returned later and checked room, carpets badley stained, floor uneven, bins not emptied from previous occupants. Still no soap available. Shaver socket cracked. Dated 70's furniture and low height bed. Pillows so thin headboard was thicker. Shower was walk in affair with seat but floor bent under foot and flooded bathroom, at some point in past soaked bedroom carpet. Dining room too small for occupancy and staff unfriendly. Seats need replacing and all needs cleaning. Never a 3 star use at your peril
Soggiorno di 1 notte a luglio 2023

2/10 Terribile

Jo-Anna

Soggiorno di 1 notte a luglio 2023
Risposta di Sky, il giorno 3 set 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

8/10 Buono

Phil

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di Sky, il giorno 3 set 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavour to offer our guests. Kind Regards, Reception TeamDear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team

8/10 Buono

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Overnight stay
Single room was very basic but did the job. Shower was good.
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Shane

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Great hotel stayed twice but when its hot its just extremely muggy in all the rooms and no air conditioning
Soggiorno di 2 notti a giugno 2023

4/10 Scarso

Angela

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Awful Noise
There wa an awfl generator noise, that might have been going on all day. It started at 6am.
Soggiorno di 2 notti a luglio 2023
Risposta di Sky, il giorno 3 set 2023
Dear Guest, Thank you for taking the time to tell us about your experience at our Hotel. Please know that your feedback is extremely valuable to us. We use feedback, such as yours to continuously make changes to our brand to improve the guest experience. We sincerely regret the inconvenience faced by you and assure you that this is certainly not the level of service that we aim to deliver. While we may not be able to reverse your experience, if given a chance we would certainly like to showcase the level of services that we endeavor to offer our guests. Kind Regards, Reception Team