Suite, 1 letto king con divano letto, non fumatori | Una scrivania, ferro/asse da stiro, Wi-Fi gratuito, lenzuola
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Recensioni per Quality Inn & Suites Altoona - Des Moines

2.5 out of 5
Quality Inn & Suites Altoona - Des Moines
2701 Adventureland Dr, Altoona, IA

Recensioni

7,6

Buono

Valutazione di 10 - Eccellente. 157 su 600 recensioni" "
Valutazione di 8 - Buono. 237 su 600 recensioni" "
Valutazione di 6 - Soddisfacente. 124 su 600 recensioni" "
Valutazione di 4 - Scarso. 52 su 600 recensioni" "
Valutazione di 2 - Terribile. 30 su 600 recensioni" "

7,8/10

Pulizia

7,8/10

Personale e servizio

7,6/10

Servizi

7,4/10

Condizioni e dotazioni della struttura

7,8/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Jackie

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It's nice,
Soggiorno di 1 notte a maggio 2024
Risposta di gm, il giorno 14 mag 2024
Jackie,It was a pleasure having you as guest! Thank you for the 5/5 score, and have a great day! :)

2/10 Terribile

Heather

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Servizi
BED BUGS. I’ll start with the reason we put all our items in trash bags at 3 am and drove home. My husband and I were staying here with our three young daughters and I woke up to a large bed bug running down my arm. We pulled back the sheets and sure enough old blood droplets. Went to the front desk to report this and he was less than helpful. When we first got there to check in he was scrolling on his phone in the side room with his bare feet kicked up on the desk. Checked in at 9 and left at 3 am. BOOK ANYWHERE ELSE.
Soggiorno di 1 notte a maggio 2024
Risposta di GM, il giorno 6 mag 2024
Heather,My apologies for not exceeding expectations during your recent stay. Thank you for bringing these issues to our attention as we take this very seriously. Upon checking the room, we luckily did not find a ton of bugs & just a few. This tells me the previous guest that stayed in the room brought them in. We take thorough precautions by not renting the room, spraying the room down, and calling in our pest control professional so we can completely eradicate the issue. Unfortunately, this is one of those things where this is out of our control, and we don’t know what guests have these things on them. I will also be having a word with my front desk employee because that is something I do not allow to happen. It was a pleasure speaking with you, and have a great day! :)

10/10 Eccellente

Luke

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was safe, quite, and easy to get to.
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 4 mag 2024
Luke, Thank you for the kind words about our hotel as it was a pleasure having you as our guest! Have a great day! :)

2/10 Terribile

Carmelita

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Nothing
Soggiorno di 1 notte ad aprile 2024
Risposta di GM, il giorno 9 apr 2024
Carmelita,It was a pleasure having you as our guests! My apologies for not exceeding expectations during your recent stay. Have a great day! :)

10/10 Eccellente

justyna

Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 9 apr 2024
Justyna,It was a pleasure having you as our guest! Thank you for the 5/5 review score. Have a great day! :)

4/10 Scarso

Julie

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
A bit run down. Desk person was not very friendly.
Soggiorno di 1 notte a marzo 2024
Risposta di GM, il giorno 25 mar 2024
Julie,It was a pleasure having you as our guest! Thank you for the kind feedback. We pride ourselves on customer service & cleanliness. I will have a word with my front desk employee to make sure we are more personable. Have a great day! :)

10/10 Eccellente

Betsy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Was pleasantly surprised room was refreshed for a 2 night stay. Many places no longer offer that service. Liked the egg patties, sausages and waffles for a hot breakfast. Extremely reasonable prices compared to other nearby motels. To get to it, can be easy to miss the drive as many drives close by. Maybe have a sign at the end of the drive so easier to find. Would definitely stay again.
Soggiorno di 2 notti a marzo 2024
Risposta di GM, il giorno 25 mar 2024
Betsy,It was a pleasure having you as our guests! Thank you for the kind words, and staying with us. We are happy to hear you enjoyed the service and breakfast at our hotel. Have a great day! :)

10/10 Eccellente

Terry

Mi è piaciuto: Pulizia
Soggiorno di 1 notte a marzo 2024
Risposta di gm, il giorno 25 mar 2024
Terry,It was a pleasure having you as our guest! Thank you for the 5/5 score, and staying with us. Have a great day! :)

8/10 Buono

Rick

Soggiorno di 1 notte a marzo 2024
Risposta di gm, il giorno 25 mar 2024
Rick,It was a pleasure having you as our guest! Thank you for the 4/5 review score, and staying with us. Have a great day! :)

6/10 Soddisfacente

Anita

Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di GM, il giorno 9 mar 2024
Anita,It was a pleasure having you as our guest! Thank you for the 6/10 and staying with us. Have a great day! :)

8/10 Buono

Jennifer

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Check in was fast and friendly. Room was very cold upon entering. Warmed up quickly when we turned it above 60 degrees. Breakfast was just ok. Several items were missing or not stocked. Parking lot not plowed, so hard to walk through and park. Sidewalks were clear, but had to climb through snow to get into our car. Bed was comfortable and noise level was good. Not a bad hotel for the price, have stayed here before, but will look at other options due to the breakfast that was mediocre at best.
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 9 mar 2024
Jennifer,It was a pleasure having you as our guest! Thank you for the in-depth review, and staying with us. Unfortunately we had record breaking snow and terrible winds during that stretch, which made it hard for professional snow plow companies to keep up. Thankfully, they got it all cleared up. Have a great day! :)

6/10 Soddisfacente

Carol

Non mi è piaciuto: Pulizia
Soggiorno di 7 notti a gennaio 2024
Risposta di GM, il giorno 9 mar 2024
Carol,It was a pleasure having you as our guest! Thank you for the feedback, and staying with us. Have a great day! :)

10/10 Eccellente

Paula

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean inexpensive
Soggiorno di 1 notte a gennaio 2024
Risposta di GM, il giorno 9 mar 2024
Paula,It was a pleasure having you as our guest! Thank you for the 5/5 review score. Have a great day! :)

6/10 Soddisfacente

Michelle

Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
It was adquate for what I needed but it needs remodeled. The chair and ottoman in the room was stained and dirty looking. I wouldn't sit in it. The mattress pad had huge holes in it along the sides, the tv stand had chunks out of it and the carpet had holes in it. The staff was hard to understand and the breakfast was not very appealing.
Soggiorno di 1 notte a gennaio 2024

4/10 Scarso

Ben

Soggiorno di 1 notte a dicembre 2023

10/10 Eccellente

Jason

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
desk and chairs have seen better day. location was nice
Soggiorno di 2 notti a novembre 2023

10/10 Eccellente

Troy

Soggiorno di 1 notte a novembre 2023

10/10 Eccellente

Timmy

Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Super clean and friendly
Very clean very friendly, quiet peaceful beds were confortable
Soggiorno di 1 notte a novembre 2023
Risposta di GM, il giorno 5 dic 2023
Dear Timmy,It was a pleasure having you as our guest! We are glad to hear our staff was extremely friendly while enjoying a clean & comfortable stay. Happy Holidays to you & your family! :)

8/10 Buono

teresa

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Easy to Drive to. Location was good. Breakfast area bright good place to start your day.
Soggiorno di 2 notti a novembre 2023
Risposta di GM, il giorno 14 nov 2023
Teresa,Thank you for sharing your positive experience with us! We're thrilled to hear that our convenient location made your visit enjoyable. It's wonderful to know that you found our breakfast area bright and a great way to start your day. We look forward to welcoming you back and ensuring your next stay is equally delightful.

10/10 Eccellente

Jody

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2023
Risposta di GM, il giorno 14 nov 2023
Jody,It was a pleasure having you as our guest! Thank you for the kind feedback, and staying with us. Have a great day! :)

6/10 Soddisfacente

Brittany

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Cheap stay
It’s was just that, a (cheaper) place to stay. The beds were uncomfortable, room was dingy, no elevator and could use more of an update. The pool was small and sketchy with a sign on the door that said to take a shower before swimming. Never did go down for breakfast. Couldn’t understand the 2 front desk guys I dealt with.
Soggiorno di 2 notti a ottobre 2023
Risposta di GM, il giorno 3 nov 2023
Brittany,It was a pleasure having you as our guests! My apologies for not exceeding expectations during your recent stay. Guests usually rave about how comfortable our beds and pillows are, sorry to hear that it didn't accommodate to your needs. The sign on the door to shower is because guests have personal products such as sunscreen and other body products that leak into the pool. Hotel was built a long time ago, and only 2 stories, therefore an elevator was not built at that time. We are in the process of remodeling soon. Haven't been able to that due to COVID ruining business for approximately 3 years, and everything we need supply-wise is on back order for 6-12 months. Hope this clears up the confusion. Thanks for the feedback, and have a great day! :)

2/10 Terribile

Keith

Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 14 nov 2023
Keith,Thank you for taking the time to share your feedback. We're genuinely sorry to hear that your experience fell short of expectations. Your satisfaction is of utmost importance to us as we value your input. Have a great day! :)

8/10 Buono

Scott

Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 27 ott 2023
Scott,It was a pleasure having you as our guest! Thank you for the 8/10 score, and staying with us. Have a great day! :)

8/10 Buono

Sarah

Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 27 ott 2023
Sarah,It was a pleasure having you as our guest! Thank you for the 8/10 score, and staying with us. Have a great day! :)

10/10 Eccellente

Laurie

Viaggio con la famiglia
Mi è piaciuto: Servizi
So many food options within walking distance. Don’t bother going to the casino…. machines are pretty tight and no workers seemed friendly or managed a smile. Decent selection of games tho.
Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 22 ott 2023
Laurie,It was a pleasure having you as our guest! Thank you for the kind words, and staying with us. We appreciate you pointing out our perfect location in regards to all the restaurants in the area. Have a great day! :)

10/10 Eccellente

Bob

Soggiorno di 1 notte a ottobre 2023
Risposta di GM, il giorno 22 ott 2023
Dear Bob,It was a pleasure having you as our guest! Thank you for the 10/10 score. Have a great day! :)

10/10 Eccellente

adam

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di GM, il giorno 4 ott 2023
Dear Adam,It was a pleasure having you as our guest! Thank you for the 10/10 review score. Have a great day! :)

10/10 Eccellente

Jerry

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Excellent check in and service
Soggiorno di 1 notte a settembre 2023
Risposta di GM, il giorno 21 set 2023
Jerry,It was a pleasure having you as our guest! Thank you for the kind words, and staying with us. Have a great day! :)

10/10 Eccellente

Lisa

Soggiorno di 1 notte a settembre 2023
Risposta di gm, il giorno 21 set 2023
Lisa,It was a pleasure having you as our guest! Thank you for the kind feedback, and staying with us. Have a great day! :)

10/10 Eccellente

Jerry

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great check in and evening check in hostess
Soggiorno di 1 notte a settembre 2023
Risposta di GM, il giorno 21 set 2023
Jerry,It was a pleasure having you as our guest! Thank you for the kind words, and staying with us. Have a great day! :)

10/10 Eccellente

Christi

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a settembre 2023
Risposta di GM, il giorno 21 set 2023
Christi,It was a pleasure having you as our guest! Thank you for the kind feeback, and staying with us. Have a great day! :)

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2023
Risposta di GM, il giorno 6 set 2023
Dear Guest,It was a pleasure having you as our guest! Thank you for the 10/10 review score, and staying with us. We hope you & your family enjoyed Labor Day Weekend! :)

8/10 Buono

Dieudonne

Soggiorno di 2 notti ad agosto 2023
Risposta di gm, il giorno 21 set 2023
Dieudonne,It was a pleasure having you as our guest! Thank you for the kind feedback, and staying with us. Have a great day! :)

10/10 Eccellente

Connie

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good night sleep
This was a one-night stay traveling to Illinois from Colorado. Great location, nice restaurants close by. Friendly staff, clean room and facility
Soggiorno di 1 notte ad agosto 2023
Risposta di GM, il giorno 29 ago 2023
Connie,It was a pleasure having you as our guests! Thank you for the kind words about our awesome staff, cleanliness of our rooms, and location of our hotel. Have a great day! :)

10/10 Eccellente

John

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The place was old and dated
Soggiorno di 1 notte ad agosto 2023
Risposta di GM, il giorno 29 ago 2023
John,It was a pleasure having you as our guest! Thank you for the kind feedback, and staying with us. We have plans to remodel and update the look of our rooms. Have a great day! :)

8/10 Buono

Amelia

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This property really needs updated. It is close to several good restaurants & we actually walked to them. Easy to get on & off interstate from here.
Soggiorno di 2 notti ad agosto 2023
Risposta di GM, il giorno 22 ago 2023
Dear Amelia,It was a pleasure having you as our guest! Thank you for the kind words, and staying with us. Have a great day! :)

8/10 Buono

verna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Great stay in an excellent hotel!
Soggiorno di 2 notti ad agosto 2023
Risposta di GM, il giorno 9 ago 2023
Verna,It was a pleasure having you as our guests! Thank you for the kind words, and staying with us. Have a great day! :)

6/10 Soddisfacente

Mary

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e comfort della camera
Hotel quality going downhill fast.
I didn’t bring a measuring tape, but I’m pretty sure the “queen” beds were actually full size. The cleaning crew left my room open after cleaning it. All of my personal belongings were exposed and available to be stolen. The breakfast options were minimal. Last but not at all least, the pool area was absolutely awful. The photos are inaccurate depictions of the actual pool; It is much smaller in person. My son fell and hit his head immediately upon entering the pool area and fell multiple times during our visit because the tile was so wet. There is not enough space in that room. There was some tread tape down but it was spaced wider than an adult stride, let alone a child’s stride. The entire floor should be tread tape to prevent injury. Also, the water was so cloudy and smelled so strong of bleach and chlorine. I’m pretty sure they just dumped shock it in the pool to keep it “clean”. We were in the pool for maybe 30 min before I made my kids get out. I was worried we would get an infection or something from how dirty it was.
Soggiorno di 2 notti ad agosto 2023
Risposta di GM, il giorno 8 ago 2023
Dear Mary,It was a pleasure having you as our guests! All our queen sized beds are queen sized. The pool gets cloudy when a ton of people are swimming at once and they have chemicals on their body such as makeup, sunscreen, lotion and a variety of other things. This also goes along with dirty clothes people may be wearing. There would never be an issue of getting an infection as the chemicals in the pool continuously disinfect the pool. I appreciate you bringing those other issues to our concern so we can correct them. Have a great day! :)

6/10 Soddisfacente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Pulizia
Stay elsewhere
The pool was cold. There was a makeup pallete left in our room from the previous renters. The phone did not work in the room. The noise level in the hotel was loud, could hear running in the halls pretty late at night. Very outdated hotel. Walking distance to Perkins was nice as the hotel breakfast was a no for us.
Soggiorno di 2 notti ad agosto 2023
Risposta di GM, il giorno 8 ago 2023
Dear Jennifer,It was a pleasure having you as our guest! Thank you for bringing those issues to our attention so we can get them fixed. Have a great day! :)

6/10 Soddisfacente

Dennis, New Caney

Rooms are old and dated. They could do a much better job of cleaning outside. Trash cans are uncovered, weeds around the property, parking lot is dirty. Front desk was unfriendly, rooms are old, bathroom was outdated.
Soggiorno di 1 notte a luglio 2023
Risposta di GM, il giorno 2 ago 2023
Dear Dennis,It was a pleasure having you as our guest! Thank you for the kind feedback, and choosing to stay with us. My apologies for not exceeding expectations in those areas you mentioned. We will use your feedback to make the proper adjustments. Have a great day! :)

8/10 Buono

Tonya

Soggiorno di 2 notti a luglio 2023
Risposta di GM, il giorno 22 ago 2023
Tonya,It was a pleasure having you as our guest! Thank you for the 4/5 rating, and staying with us. Have a great day! :)

8/10 Buono

Joe

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2023
Risposta di GM, il giorno 2 ago 2023
Dear Joe,It was a pleasure having you as our guest! Thank you for the 8/10 review score. Have a great day! :)

8/10 Buono

Michael

Soggiorno di 1 notte a luglio 2023
Risposta di GM, il giorno 25 lug 2023
Michael,It was a pleasure having you as our guest! Thank you for the 8/10 review score, and choosing to stay with us. Have a great day! :)

6/10 Soddisfacente

Wendy

Soggiorno di 1 notte a luglio 2023
Risposta di gm, il giorno 25 lug 2023
Wendy,It was a pleasure having you as our guest! Thank you for the feedback, and choosing to stay with us. Have a great day! :)

8/10 Buono

Donna

Mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a luglio 2023
Risposta di GM, il giorno 25 lug 2023
Donna,It was a pleasure having you as our guest! Thank you for the 4/5 review score, and choosing to stay with us. Have a great day! :)

10/10 Eccellente

Wendy

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Clean
Soggiorno di 1 notte a luglio 2023
Risposta di GM, il giorno 21 lug 2023
Wendy,It was a pleasure having you as our guest! Thank you for the 5/5 review score, and choosing to stay with us. Have a great day! :)

10/10 Eccellente

Mellissa

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 3 notti a luglio 2023
Risposta di GM, il giorno 21 lug 2023
Mellissa,It was a pleasure having you as our guest! Thank you for the 5/5 review score. We hope to see you again! :)

6/10 Soddisfacente

Jeffrey

Mi è piaciuto: Personale e servizio
Good no frills spot for a stay in Altoona
Soggiorno di 2 notti a luglio 2023
Risposta di GM, il giorno 21 lug 2023
Jeffrey,Thank you for the kind words, and choosing to stay with us. Have a great day! :)

4/10 Scarso

Blythe

Soggiorno di 1 notte a luglio 2023
Risposta di GM, il giorno 5 ago 2023
Blythe,It was a pleasure having you as our guest! My apologies for not exceeding expectations during your recent stay with us. Thanks for the feedback, and have a great day! :)

6/10 Soddisfacente

Samantha

Mi è piaciuto: Pulizia
Non mi è piaciuto: Condizioni e dotazioni della struttura
Soggiorno di 1 notte a luglio 2023
Risposta di GM, il giorno 10 lug 2023
Samantha,It was a pleasure having you as our guests! Thank you for taking the time to leave a review score, we appreciate it. Have a great day! :)