The location was perfect, upon arriving all we was told is we can’t get our keys due to third party booking. I asked what does that mean, the check in clerk said we booked through third part, this was at 3:30pm. My husband walked to desk at 4pm and the same person gave him keys! Poor communication, it should have been said that we can’t check in until 4pm!
Upon walking in condo it was hot, 79 degrees! With a sign stating not to place a/c below 70. Ok we can handle that, in rooms there was fans that did not work. When night came we realized the two bedrooms was still 78 degrees. They did not cool off. It was miserable to sleep. We kept all curtain closed and it was still hot.
The beds was horrible, lumpy. The master bedroom has a flat side. If you didn’t sleep in middle you will roll out. The towels was not soft or even tolerable, hard and scratchy. Black mold on floor near tub, I had to spray it with a disinfectant I had. I have asthma and COPD due to Covid. Not a good thing to be around.
Washing machine is hideous, dirty. The agitator has a black ring of dirt. Needs a good cleaning.
The facility was nice, needs updating. The marijuana was so strong in elevators and pool area. If your security will focus on drinks in pool you should also filter the marijuana smell especially due to being a family place.
No auto doors for the disability.
I would not recommend this place to anyone with kids or a disability. Poor services.