I am not sure how to rate this actually.
We were EXTREMELY disappointed when the "heated pools" pictured on the ad were not pools at this hotel at all. I feel like the pictures on the ad are very deceitful. They are actually pools at a water park down the road. We paid alot in just fees alone to stay at this condo on top of the nightly rate. We were a family of 6 and stayed 7 nights and got 2 trash bags, two rolls of toilet paper, 1 load of dish dtergeant (and they want you to run the dishes when you leave) and 1 roll of paper towels. So heads up, you will need to purchase these things when you stay here. Also they had no forks, 3 spoons and 1 butter knife. So those are also things you will need to purchase when you stay here.
The accomodations of a hotel, such as fresh linens, toilet paper, trash bags, paper towels, shampoos and other necessities that typically are with a hotel stay would have been nice to have so keep that in mind.
We payed the extra fees for the wrist bands gain access to the pools, beach and tennis courts. Which also played into me thinking these pools were cool enough to need a wrist band to access them at an additional cost.
The hotel staff was very friendly but could never answer any questions for me since we were staying with "realjoy" and not their hotel.
As far as cleanliness goes it was clean and comfortable and everything seemed new and updated. There was slop and food all over the side of the fridge where the trash can is, but other t