Spiaggia privata, sabbia bianca, immersioni subacquee, pallavolo

Recensioni per SunDestin Beach Resort

3 out of 5
SunDestin Beach Resort
1040 Hwy 98 East, Destin, FL

Recensioni

8,4

Ottimo

Valutazione di 10 - Eccellente. 857 su 1881 recensioni" "
Valutazione di 8 - Buono. 616 su 1881 recensioni" "
Valutazione di 6 - Soddisfacente. 240 su 1881 recensioni" "
Valutazione di 4 - Scarso. 108 su 1881 recensioni" "
Valutazione di 2 - Terribile. 60 su 1881 recensioni" "

8,6/10

Pulizia

8,4/10

Personale e servizio

7,8/10

Servizi

8,0/10

Condizioni e dotazioni della struttura

7,2/10

Ecosostenibilità

Recensioni

2/10 Terribile

Melody Ann, Waterford

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Soggiorno di 4 notti a maggio 2024
Risposta di Vacasa Review Team, il giorno 21 mag 2024
Thank you for rating your stay, Melody. We hope to host you again with an improved experience.

6/10 Soddisfacente

Brigham

Soggiorno di 3 notti a maggio 2024
Risposta di Vacasa Review Team, il giorno 14 mag 2024
We appreciate your rating, Brigham. We hope to have another chance to host you in the future.

6/10 Soddisfacente

Jennie

Viaggio di coppia
My stay was ok. The room was not very clean. There were women’s underwear left in the bathroom cabinet and the dining table was sticky. The room was so humid that there were puddles of condensation on the floor. The listing says towels available. I had 4 towels for 2 people for a 4 day stay and had to wash them myself if I wanted them cleaned. They also have you take the sheets off the bed before you leave and take the trash out. I could have stayed at a different place for the same amount and have clean towels and not have to pretty much clean the place for them.
Soggiorno di 4 notti a maggio 2024
Risposta di Vacasa Review Team, il giorno 14 mag 2024
Thank you for your review, Jennie. We are glad that your stay was ok. We apologize for any cleanliness concerns. We are sorry for any aspects of your stay that you didn't find suitable and will be sure to share your feedback. Thank you for staying with us. We hope you'll give us another opportunity to host you in the future.

10/10 Eccellente

Maicon

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Servizi
excellently stay, a shame that the pool area was closed, but renovation is necessary. we will definitely be back
Soggiorno di 4 notti a maggio 2024
Risposta di Vacasa Review Team, il giorno 7 mag 2024
Thank you for taking the time to leave us a review, Maicon! We’re so happy to hear that you enjoyed your stay. You were wonderful guests and we look forward to your next stay with us.

6/10 Soddisfacente

Deidre ann

Viaggio di gruppo
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The pictures are a bit deceiving, it has its wears and tears, you have no internet or WiFi basically the whole stay the only time you get service is in the bedroom right by the box, your window in the room is a view of the dark hallway outside, plus side is you just walk out to the beach, you can’t bring towels or chairs you have to rent so that was a bummer. Tried contacting Vacasa which is what it had me book through and they are very unresponsive and when they do it takes hours and they might show. They were under construction so lots of debris everywhere and they shut down an entrance to get in so part of parking wasn’t functional
Soggiorno di 3 notti ad aprile 2024
Risposta di Vacasa Review Team, il giorno 7 mag 2024
We appreciate your feedback, Deidre. We are saddened to learn that your experience wasn't exceptional. We apologize for the wifi issues you encountered and will be sure to notify the appropriate person to address it. We are sorry for any communication issues you encountered and will follow up with our staff to ensure they are upholding our service standards. Thank you for staying with us. We hope that you'll give us another chance to better serve you in the future.

2/10 Terribile

Alanna

Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We will definitely not be back.. The facility itself is extremely run down and our unit smelt of mold and rotten fish. We were told there would be construction during our visit, so I reached out to confirm the pools and other amenities would be open. Was told they would be but when we arrived the outdoor pool, indoor hot tub and half the elevators were not working.
Soggiorno di 3 notti ad aprile 2024
Risposta di Vacasa Review Team, il giorno 7 mag 2024
Hi Alanna. Thank you for taking the time to share your experience with us. We are sorry that the construction during your visit had the pool and hot tub closed. Unfortunately, this is not something within our control. We do our best to ensure that guests are informed when something like this occurs, sometimes we aren't made aware in a timely manner of these issues. We appreciate your feedback and hope to host you in the future with an improved experience.

8/10 Buono

Corinne

Viaggio di gruppo
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We had a wonderful stay. The staffing were super nice. The only complaint I have is that the rooms linens weren’t great.
Soggiorno di 4 notti ad aprile 2024
Risposta di Vacasa Review Team, il giorno 30 apr 2024
We appreciate your review, Corinne. We're delighted to hear that you had a good stay with us. We apologize for any aspects that weren't suitable for your preferences and will pass along your feedback. It was a pleasure to host you. Please visit again anytime!

8/10 Buono

Toddrick

Viaggio di coppia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great place to spend a couple of days and just relax
Soggiorno di 2 notti ad aprile 2024
Risposta di Vacasa Review Team, il giorno 30 apr 2024
Thank you for your review, Toddrick. We love hearing that you enjoyed your time with us. We hope to host you again in the future.

10/10 Eccellente

Artonya

Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Everything was excellent
Soggiorno di 2 notti ad aprile 2024
Risposta di Vacasa Review Team, il giorno 30 apr 2024
Thank you for your review, Artonya. We're delighted that you enjoyed everything. We hope you'll visit again soon.

8/10 Buono

Marielen

Loved the location! Parts seemed a little outdated but looks like they were renovating. Room itself had a smell when you walked it but decorated tastefully! Fit my family of 4 perfectly!
Soggiorno di 4 notti ad aprile 2024
Risposta di Vacasa Reviews Team, il giorno 23 apr 2024
Thank you for your feedback, Marielen. We're delighted to hear that you loved this wonderful location. We will be sure our housekeeping team addresses any odor. Thank you for staying with us. We hope that you'll visit again soon.

2/10 Terribile

Jacob

Soggiorno di 3 notti ad aprile 2024
Risposta di Vacasa Reviews Team, il giorno 13 apr 2024
Thank you for rating your stay, Jacob! We hope to host you again in the future!

6/10 Soddisfacente

Erica

Viaggio con la famiglia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The bed is horrible and carpets need to be cleaned. View is amazing
Soggiorno di 4 notti a marzo 2024
Risposta di Vacasa Reviews Team, il giorno 13 apr 2024
While we understand that sleeping preferences vary widely, we are sorry to hear that the bed did not provide for a comfortable night of rest. We look forward to hosting you again!

6/10 Soddisfacente

Debby

Viaggio di gruppo
Mi è piaciuto: Pulizia
Non mi è piaciuto: Servizi
Loved the beach. The condo looks old/worn. There is an odor upon entry & throughout the condo. The carpet was dirty!!!! The bathtub backed up when showering. And the door to the hallway would not close without a shove - very unsafe. I paid a resort fee but the outdoor pool was closed due to construction thereby limiting the amentiies. And I had to bag my own trash and strip the beds per instructions. Pretty expensive to do my own clean up.
Soggiorno di 3 notti ad aprile 2024
Risposta di Vacasa Reviews Team, il giorno 13 apr 2024
Thank you for your review, Debby! We sincerely apologize for the aspects of the home that fell short and hope for another opportunity to host you for a truly exceptional experience.

6/10 Soddisfacente

Lawanda

Viaggio con famiglia e bambini piccoli, Viaggio di coppia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
I don't like the bed the mattress needs to be replaced so as possible.it's no good
Soggiorno di 2 notti ad aprile 2024
Risposta di Vacasa Reviews Team, il giorno 13 apr 2024
Thank you for your thoughtful review. We are glad to hear you enjoyed your visit! We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. We hope to host you again soon!

4/10 Scarso

Tawana

Viaggio con la famiglia
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property location was great but the outdoor pool was closed due to construction and the indoor pool was always full. The kind bed was very lumpy and the sofa bed was not comfortable. The temperature was hard to gauge so it always felt wet and humid in the room. We weren’t able to get any extra covers so we froze at night. We didn’t like how we were able to get more towels and were told we had to figure out with what we got. We didn’t know where the laundry room was or the trash shoot. The building needs renovation and an upgrade in furniture.
Soggiorno di 3 notti ad aprile 2024
Risposta di Vacasa Reviews Team, il giorno 13 apr 2024
Our sincerest apologies for the aspects of the home that fell short, Tawana! We have forwarded your comments to the local staff and hope for another opportunity to impress you.

4/10 Scarso

Anqaneice

Viaggio con famiglia e bambini piccoli
The property didn't match our expectations based on the pictures, and i was disappointed with the lack of flexibility during check-in. I couldn't get in contact with staff to schedule a slightly earlier check in. Also, I didn't know it was an older condo. That was something i would've liked to know.
Soggiorno di 1 notte ad aprile 2024
Risposta di Vacasa Reviews Team, il giorno 13 apr 2024
Thank you for your review, Anqaneice! We make every effort to present clear, accurate descriptions of our homes in order for guests to make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns prior to booking, as we are happy to help. We look forward to hosting you again soon!

6/10 Soddisfacente

Brooke

Viaggio con famiglia e bambini piccoli
Non mi è piaciuto: Condizioni e dotazioni della struttura
The property is older and is under renovations which means half of the parking lot is unavailable, the outdoor pool is closed, the splash pad is closed and it’s noisy!
Soggiorno di 3 notti ad aprile 2024
Risposta di Vacasa Reviews Team, il giorno 13 apr 2024
Thank you for your review, Brooke! We look forward to another opportunity to impress you.

8/10 Buono

Marsha

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Great property I’ve stayed here before. A little crowded during spring break, but that’s expected. Also construction going on at the time. Overall a great place to vacation and enjoy yourself.
Soggiorno di 1 notte a marzo 2024
Risposta di Vacasa Reviews Team, il giorno 30 mar 2024
Thank you for staying with us, Marsha! We are pleased to read that you liked the property. We look forward to hosting you again!

10/10 Eccellente

Dominique

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Good property will be nwck soon
Soggiorno di 2 notti a marzo 2024
Risposta di Vacasa Reviews Team, il giorno 30 mar 2024
Thank you for your rating, Dominique. We look forward to hosting you again!

6/10 Soddisfacente

Sofina

Viaggio con la famiglia
Mi è piaciuto: Servizi e condizioni e dotazioni della struttura
The property itself was very nice and easy access to the beach. The room is individually owned and could use a bit of update. The shower wouldn’t drain and the condo smelled like fried fish, but it was probably the people before us who fried it. Overall, it was decent for a quick trip and I’d still stay here again.
Soggiorno di 2 notti a marzo 2024
Risposta di Vacasa Reviews Team, il giorno 22 mar 2024
Sofina, thank you for your review. We're delighted to hear that you found this property to be nice and conveniently located near the beach. We sincerely apologize for the unpleasant smell and shower drain issues. Please know that guest satisfaction is our top priority, and we have forwarded your feedback to our maintenance team for immediate attention to ensure carefree experiences for our guests. We appreciate highlighting this and look forward to welcoming you back!

10/10 Eccellente

Susan

Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We loved this property! It's unique because it has more of a hotel feel than a condo feel. The lobby is clean, the staff is friendly, and they have a restaurant and convenience store on the first floor. We'll definitely be back!
Soggiorno di 3 notti a marzo 2024
Risposta di Vacasa Reviews Team, il giorno 22 mar 2024
Susan, thank you for your review. We are thrilled to hear that you loved your stay at our property. We can't wait to welcome you back for another great visit!

10/10 Eccellente

Christopher

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
We’ve been to Destin several times, this was the best property we have visited. It was clean, safe and kid friendly. The front staff was more than helpful, the pool was clean and it was steps away from the beach. We will absolutely visit this property again.
Soggiorno di 4 notti a marzo 2024
Risposta di Vacasa Reviews Team, il giorno 15 mar 2024
Thank you for your feedback, (Christopher. We are thrilled to hear that you had an enjoyable visit and hope to host you again in the future!

6/10 Soddisfacente

david j

Viaggio con la famiglia
I did not like that the hotel was under construction. I could’ve stayed home and listen to saws and hammers. I didn’t like the fact that it’s spring break and the pool was closed. The place needs some updates.
Soggiorno di 2 notti a marzo 2024
Risposta di Vacasa Reviews Team, il giorno 30 mar 2024
Our sincerest apologies for the issues experienced during your stay. We hope for another opportunity to impress you!

10/10 Eccellente

Viaggiatore verificato

Soggiorno di 2 notti ad aprile 2019

2/10 Terribile

Viaggiatore verificato

Soggiorno di 4 notti a marzo 2020

6/10 Soddisfacente

Viaggiatore verificato

Viaggio con la famiglia
Mi è piaciuto: Servizi
Hotel is outdated and not once did housekeeping offer to clean the room the entire 6 days! Booked through Expedia and I’m sure we got the worst room they had and they refused to trade it even though they had plenty of rooms available! The best part was the proximity of the beautiful clean beach. Would choose a different hotel next time.
Soggiorno di 5 notti a marzo 2020

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 4 notti a marzo 2020

8/10 Buono

Rachel, Ohio

Viaggio di coppia
Mi è piaciuto: Pulizia e servizi
It would have been nice to have coffee and coffee filters, sandwich bags, salt and pepper, etc. In the condo. When you fly in you don't want to have to purchase all of that plus butter, seasonings, etc when you just stay for a short time. The condos in Hilton Head have everything you need to help prepare meals. A hairdryer would also be nice.
Soggiorno di 4 notti a marzo 2020

8/10 Buono

Heather

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio e comfort della camera
Soggiorno di 2 notti a febbraio 2020

4/10 Scarso

Nidia, Houston

Viaggio di coppia
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
The space of the rooms is nice. However it smelled very musty. Seems to need a few updates. The room we got was supposed to be an "ocean view" instead we faced buildings and had to go to another corner of the room to get somewhat sight of the ocean. The property in general was a bit outdated.
Soggiorno di 3 notti a febbraio 2020

6/10 Soddisfacente

Theresa

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
Excited but slapped with DISAPPOINTMENT
We can all find the negatives but I wanted to remain positive and well it was a place to get some sleep and For the life of me don't understand why the mattress bed and pillows were just uncomfortable and the bottom of bed was hanging torn. The towels were stained, its just sad. I guess I expected more for the money and condos but unfortunately we will not be staying there ever again. Just fyi bring own towels, coffee filters, coffee and although it states Keurig it was a Mr Coffee regular coffee maker. I came prepared with k cups called down to front desk and told I could go to the store. Not very nice. I took before and after pics just in case because this particular condo was not up to date at all. Wish I could say anything positive but...only positive was the area, adventures, and restaurants. Needless to say we did not spend much time in the condo.
Soggiorno di 3 notti a febbraio 2020

10/10 Eccellente

Derrika

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a dicembre 2019
Risposta di Julia, il giorno 6 gen 2020
Thanks for the feedback, Derrika!

4/10 Scarso

marcos

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 3 notti a dicembre 2019
Risposta di Julia, il giorno 6 gen 2020
We appreciate you taking time to leave feedback. If you have additional comments, please reach out to us directly.

10/10 Eccellente

James, New Jersey

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Clean, Great Location, Wonderful Views. This resort was great and would come back every year
Soggiorno di 4 notti a dicembre 2019
Risposta di Julia, il giorno 30 dic 2019
We're so glad to hear it, James! We certainly hope to see you again!

8/10 Buono

Hob, Marietta, GA

Viaggio con la famiglia
For the price It was OK. Do not go through a 3rd party, like Expedia, when making reservations. The resort itself treats you like a second class customer. Any requested changes are met with destain by Expedia Customer Service and virtually no assistance is provided by resort staff. TVs were initially unusable as was the phone. Not enough towels are provided. The staff at the bar and grill, Rosadas, were extremely friendly and a pleasure to interact with, refreshingly efficient.
Soggiorno di 4 notti a novembre 2019
Risposta di Julia, il giorno 9 dic 2019
We apologize that we couldn't be more of a help during your stay. Third party sites do withhold most of guests' information for security purposes, so our on-site teams have little to no access to those reservations. We're glad to hear you enjoyed the restaurant! We hope to see you again.

6/10 Soddisfacente

Viaggiatore verificato

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The condo itself was horrible. The owners need to really update room #1016. Bed was hard. Furniture upholstery was extremely soiled. Limited TV channels. I will not be using Expedia again.
Soggiorno di 5 notti a novembre 2019
Risposta di Julia, il giorno 6 dic 2019
We appreciate your feedback. We'll pass it along to our property manager.

8/10 Buono

Jian

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2019
Risposta di Julia, il giorno 6 dic 2019
Thanks for the feedback!

4/10 Scarso

HonestMama, Central Florida

Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
Non mi è piaciuto: Pulizia e servizi
As soon as I walked in our room there was a roach crawling down the wall, could not get the living room TV to work and the door to the fire extinguisher was locked. The front desk made me feel stupid when expressing my concerns. I had to call for a can opener because the ones we had in the room would absolutely not work. They told me house keeping was gone for the day and would be in the morning so I had to go purchase one. They never brought us one. The air conditioning was very poor. I expressed several concerns and the fact that I was really disappointed and they just dismissed me. I spent a lot of money to have thanksgiving on the beach and a mini vacation that turned into a big disappointment.
Soggiorno di 2 notti a novembre 2019
Risposta di Julia, il giorno 2 dic 2019
We appreciate the feedback. We've forwarded it along to management. If you have additional comments, please reach out to ResortQuest directly, and be sure to have your unit number or 6-digit reservation number ready.

10/10 Eccellente

Joseph

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Great location!
It was a great experience at the Sun Destin beach resort. The only issue is we thought we ordered a full view of the sea and was told it would be a full view. The resort stated the sea view was only a coastline view (partial view) of the sea. The resort advised we should have chosen a gulf view but it was not available at the time of purchase in September and we thought we were receiving the gulf view but was misinformed. We spoke to Hotels.com and they provided us with a 200.00 coupon toward our next stay. Overall, it was still a great resort and would go back again.The resort was close to restaurants, mall and the beach. I would recommend the resort but Hotels.com website should describe the rooms better.
Soggiorno di 5 notti a novembre 2019
Risposta di Julia, il giorno 29 nov 2019
Thanks for the feedback, Joseph! We're updating our view descriptions to better inform guests of what they're booking.

8/10 Buono

Viaggiatore verificato

Soggiorno di 4 notti a novembre 2019
Risposta di Julia, il giorno 25 nov 2019
Thanks for your feedback!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia e servizi
A little old, but well maintained .convenient location. Staff was GREAT. Restaurant and bar n premises. Beachfront view spectacular.
Soggiorno di 6 notti a novembre 2019
Risposta di Julia, il giorno 20 nov 2019
Thanks for the feedback! We're glad you enjoyed everything.

10/10 Eccellente

Danny

Soggiorno di 4 notti a novembre 2019

10/10 Eccellente

chet

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 2 notti a novembre 2019
Risposta di Julia, il giorno 18 nov 2019
Thanks for the 10/10!

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 2 notti a ottobre 2019
Risposta di Julia, il giorno 11 nov 2019
We appreciate your feedback!

2/10 Terribile

DeborahMurphy

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
If you read any reviews on this property please read mine. I drove 12 hours to spend my 55th birthday with my daughter at this “resort.” We were told we were on the first floor, not even the 2nd or 3rd floor and that we had to go outside to reach our room. I paid over $200 a night for Unit 103. I walked inside and had tears in my eyes. There was a Walmart plastic bin for our belongings, no comforter for the bed or pullout sofa, seams falling off the shabby lamps, mismatched cheap and filthy furnishings you would not even purchase at a thrift store. No ocean view as promised. In fact, you couldn’t even see the beach. The outdoor bar was closed. The room had a Cheeto on the floor and hair from the last guest. I immediately complained. I was told I would have to wait. There were holes all over the Matress pad on the pull out. My daughter talked me into staying and I went and got groceries the next morning. I went to get a glass and the cabinet door literally fell off. I went back to the front desk with images. A manager came down and I showed him the disgusting images. He offered to have maintainence fix the problem that day and refund me one night. I agreed. By noon the next day when nothing was repaired I stopped a second manager. She said it would immediately be taken care of. Our belongings were still in suitcases on the floor as there was no appropriate place to keep them. We walked in to two unannounced or requested house keeping staff hastily working, one on crutches. My
Soggiorno di 5 notti a ottobre 2019
Risposta di Julia, il giorno 8 nov 2019
Thank you for providing feedback and we apologize for any inconvenience you may have experienced. However, housekeeping keeping and maintenance did address all issues presented to the front desk. In good faith, we refund one night and the clean fee too. From the initial complaint, we offered on more than one occasion to move you another room and you declined.

10/10 Eccellente

Harry

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 3 notti a novembre 2019

6/10 Soddisfacente

Viaggiatore verificato

Soggiorno di 2 notti a novembre 2019
Risposta di Julia, il giorno 5 nov 2019
We appreciate your feedback. Please reach out directly if you have additional comments.

8/10 Buono

AP, TN

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Older facility and could use a makeover... but the unit was clean and staff members for very nice/helpful.
Soggiorno di 5 notti a ottobre 2019
Risposta di Julia, il giorno 5 nov 2019
Thank you for the feedback, we hope to see you again.

2/10 Terribile

MIMI, Florida

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The room I booked was not the room received. Upon addressing with frontdesk I was quickly told that through a 3rd party they don't have anything to do with it so told me to call Expedia. Was on phone for hours and hours, two days later was partially refunded and charged for the first night. The property charged me taxes and fees for 4 days when I only stayed 1. We left quickly to a different place. Don't even consider staying at this outdated, nasty , dungy , musty smelling, and not to talk about the customer service no matter where you booked the room. Don't do it. My friend and her husband stayed the same time booked through someone else and their place was worse than ours. Our room had missing paint on wall , cracked wood, no batteries in remotes, dishwashers was on and running when we arrive and kept running till we left. Just a sad excuse for a RESORT. We stayed the rest of my vacation at the Home2 from Hilton and it was perfect, staff was AMAZING, free breakfast and in walking distance to the beach. Expedia shame on you for switch and bait your hotel rooms. sea view is not partial room
Soggiorno di 4 notti a ottobre 2019
Risposta di Julia, il giorno 6 nov 2019
We appreciate you taking time to leave feedback. Upon reaching out to our management team on-site, we could not find a reservation or incident that matched your situation. If you stayed with ResortQuest, please reach out to us by email or phone, someone is available 24/7. Please have the full name on your reservation or your 6-digit Wyndham reservation number ready. If you stayed with a different property management company, I encourage you to reach out to them directly so they may note the unit you were in and mediate any issues you encountered.

10/10 Eccellente

Kenneth

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 4 notti a ottobre 2019
Risposta di Julia, il giorno 5 nov 2019
Thanks for the 10/10, Kenneth! We hope to see you again!