Dear Kaisja,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Kaisja,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the friendly staff and clean hotel. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Fred,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. It's great to hear that you were pleased with our location and the price. However, I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the odor you described, the lack of cleanliness of the bathroom and the other issues which hindered your stay. Feedback from our guest is always welcome as we strive to continuously improve the quality of our guest services. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we wish you all the best in your future travels. Very truly yours,Kamaria Red Roof Management RediResponse Specialist

Hey Randy,Thank you for taking the time to complete our guest survey. We appreciate your 4/5 score and comments regarding your recent stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I'm happy you were able to see the improvement though we aren't yet where we aim to be. Red Roof appreciate your feedback as we continue to make positive strides to improve our customers experience. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist

Hello Michael, Thank you for telling us about your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am glad you found our staff to be kind, friendly and informative and all the other kind remarks highlighted are much appreciated. However, please accept our apologies for any issues you encountered during your visit. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so your comments will be reviewed by staff in an effort to ensure that your experience is not repeated. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRed Roof Management RediResponse Specialist

Hello Gary,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. You indicated the black out curtains did not work, the possible mold spots you saw in the shower, the uncleanliness of the pool and the other concerns you expressed hindered your experience. Please accept our sincerest apologies for the impact this had on your stay with us. I can assure you that I have brought your feedback to management's attention in an effort to ensure your concerns are addressed. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist

Thank you for taking the time to write about experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. Kelly, I am glad to hear that you found our staff to be nice. However, you indicated that your room was dirty. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sharma Red Roof Management RediResponse Specialist

Thank you for taking a moment to leave a review, April. The staff and I at the Red Roof Inn & Suites Lake Orion/ Auburn Hills were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Gabrielle Red Roof Management RediResponse Specialist

Dear Andrew, We are sorry to hear about your recent experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to the cleanliness of our hotel, multiple encounters with pests, and the other highlighted concern. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take these claims very serious and have forwarded your feedback to management. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely, Red Roof Management

Dear Kayla,Thank you for your review following your stay at Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am happy that our decently clean rooms, helpful front desk staff and the other highlights pleased you. However, you stated that the smell of the lobby, the stained sheets and the other listed issues hindered your stay. Our Red Roof team is committed to satisfying our guests, so your comments will be taken into consideration as it will help us to improve our guest experience.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us. Sincerely, Red Roof Management

Dear April, Thank you for your review and your scoring regarding your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We are happy to hear check in was fast and easy, we were in convenient proximity to Great Lakes Crossing and you were able to park your car close to your room. Our apologies for the thin walls, outdated room and poorly done drywall you mentioned. Comments like yours are always an encouragement as we aim to improve on the quality of our services to make guest experiences better here at Red Roof. Please know you are a valued guest, and we appreciate your business. Thank you for your feedback. All the best in your future travels. Sincerely, Red Roof Management

Thank you for taking a moment to leave a review, Wendy. The staff and I at the Red Roof Inn & Suites Lake Orion/ Auburn Hills appreciate your 5/5 score following your stay. I am happy that our location and good prices pleased you. However, you stated that the cleanliness was not to your standards. Your satisfaction is important to Red Roof, so we will be taking the feedback you provided into consideration in an effort to make improvements to ensure we offer an exceptional experience for our guests in the future. Please know that we value you as our guest and appreciate your feedback.Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Red Roof Management

Dear Paul,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience; resulting your 4/10 score. You indicated that you were uncomfortable in the room, lousy pillows, broken phone and the other concerns you described. To uphold our company's high standards, we will share your encounter with management. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,ChirellRediResponse Specialist

Hello Jeremy, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist

Dear Robin, Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I am sorry that your experience did not meet your expectations. Please accept our sincerest apologies for the foul odor you described along with the other issues mentioned. We strive to provide guests with all the comforts of home, so I am disappointed to see your 1/5 score. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management

Dear Rebecca,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. Red Roof sincerely appreciates your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the cleanliness of the room, the odor you encountered and all the other concerns that you mentioned. We ultimately aim for all our guests to have a positive, clean and comfortable stay, so disheartened to hear this was not the impression left with you. We will take your comments into consideration to make changes to improve our customer experience. We would love to have another chance to provide you with a better experience the next time you're in town.Sincerely,LaTundeRed Roof Management RediResponse Specialist

Hello Muhammad, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 8/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist

Dear Jodi,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I am sorry your stay fell short of your expectations due to the cleanliness of the shower and floor around the toilet not being to your liking. At Red Roof, it is our primary aim to give you a clean and comfortable experience and it is disheartening to hear that this is not the impression we left you with.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Thank you for taking a moment to complete our survey, Fred. The staff at the Red Roof Inn & Suites Lake Orion/ Auburn Hills and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hello Steven, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,Dannielle Red Roof Management Rediresponse Specialist

Dear Valued Guest,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I was saddened to read that your stay fell short of your expectations due to the insects you reported and unclean state of the room. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,DannielleRed Roof ManagementRediresponse Specialist

Dear Ramon,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I am glad to read that you were pleased with the friendliness of the staff and how willingness they are, prompting your 5/5 score. At Red Roof, positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,CarlaRed Roof ManagementRediResponse Specialist

I appreciate your comments regarding your recent stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills, Gary. I happy we earned your 5/5 rating. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Devorine RediResponse Specialist

Hi Chad,Thank you for taking the time to write a review of your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. I'm glad you took liking to our hotel's location. However, please accept our most sincere apologies for the time you had to wait before being checked-in. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRediresponse Specialist

Dear Shayne,We are sorry to hear your recent experience at the Red Roof Inn & Suites Lake Orion/ Auburn Hills did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We appreciate your business and truly value your feedback. Sincerely,Tianna Red Roof Management RediResponse Specialist

Hello Mark,Thank you for taking the time to share your feedback regarding your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. We sincerely appreciate your feedback and we're very sorry you were unhappy with your experience due to the uncleanliness of the property. We strive to provide guests with all the comforts of home, so I am disappointed to hear that we fell short with you. In the future, should you encounter any issues with us, please contact the front desk in an effort to ensure your satisfaction in real time.We will take your comments into consideration to make changes to improve our customer experience. The staff and I appreciate your comments, as it will only help us to improve. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRediResponse Specialist

Hi Jesus,We are sorry you had a less than satisfactory experience, prompting your 1/5 rating, following your stay at the Red Roof Inn & Suites Lake Orion/ Auburn Hills. We strive to provide guests with all the comforts of home, so I am disappointed to see that we did not achieve that with your visit. In the future, please consider adding additional details to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,OnielRediresponse Specialist

Hello Zivka,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn & Suites Lake Orion/ Auburn Hills and I were disappointed too see your 2/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,TiannaRed Roof ManagementRediResponse Specialist

Thank you for rating your recent stay, Philip. Everyone here at the Red Roof Inn & Suites Lake Orion/ Auburn Hills was happy to see we earned your 3/5 score. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Thank you for rating your recent stay at Red Roof Inn & Suites Lake Orion/ Auburn Hills, Diana. Red Roof values you as a guest and welcome your 3/5 score. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. In the future, please consider adding comments to let us know what we’re doing well and where we can improve. Your feedback is critical as Red Roof strives to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof ManagementRediResponse Specialist

Hi Jennifer,I want to thank you for taking the time to post a review of your stay at the Red Roof Inn & Suites Lake Orion/Auburn Hills. We strive to provide guests with the best customer service and all the comforts of home, so I am disappointed to read the encounter you described regarding the room's cleanliness, pests encountered and other highlighted concerns. To uphold our company’s high standards I’ve shared your encounter with management to ensure your satisfaction.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,OnielRediresponse Specialist

Dear Jenna,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 4/5 score following your stay. However, I sincerely apologize for the situation you mentioned regarding the blanket and the other issues highlighted which hindered your stay. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future. Sincerely,Kamaria RediResponse Specialist

Thank you for taking a moment to complete our survey, Kaylee. The staff at the Red Roof Inn & Suites Lake Orion/ Auburn Hills and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine Red Roof Management RediResponse Specialist

Dear Tiffany,Thank you for taking the time to tell us about your experience at the Red Roof Inn & Suites Lake Orion/Auburn Hills. I am saddened to read that your most recent experience with us did not meet your expectations due to the situation you described regarding the upkeep of the property and the lack of cleanliness. We continually work to improve our hotel, so I really appreciate you providing us with your feedback.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,CarlaRed Roof Management RediResponse Specialist

Hello Roman, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 10/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Dear Robert,The team and I are happy to read your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS was a good one as seen in your perfect scoring. You highlighted your room was spacious and check in was great. Know that your voice is of tremendous importance to us and we value your comments which has helped us to continuously improve our services and make our guest experiences better. Thank you for sharing your concerns and all the best in your future travels. Sincerely, Kerry-Lee RediResponse Specialist

Dear Synthia, Thank you for your feedback following your recent stay with us at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. It was great to read you liked our fairly updated rooms and our helpful and friendly staff. The hallways and stairwells though were not clean to your liking. Feedback from our guest is always welcome as we aim to continuously improve.Thank you for sharing your comments.Best Regards,Kerry-LeeRediResponse Specalist

Hello Jon, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Sharma Red Roof Management RediResponse Specialist

Hi Wade,Thank you for taking the time to share your feedback following your stay at the Red Roof Inn & Suites Lake Orion/Auburn Hills. We sincerely appreciate your comments and we're very disappointed you were unhappy with your experience. You indicated that you were unsatisfied with the upkeeped conditioned of the property. Please accept our sincerest apologies for the impact this had on your stay. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. We will take your comments into consideration to make changes to improve our customer experience.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OliviaRediResponse Specialist

Dear Sheri,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. It's great to hear that you found your stay to be nice and affordable resulting in a 4/5 score.Once more, thank you for your kind words. We hope to continue to provide great experiences for you.Sincerely,SharmaRed Roof ManagementRediResponse Specialist

Hello Robert, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS and I welcome your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Dannielle Red Roof Management

Dear Nathan,I appreciate you sharing your feedback following your stay at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I was saddened to read that your stay fell short of your expectations due to the insects you reported, unclean state of the room and the other issues mentioned. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, have a great day. Sincerely,Dannielle Red Roof Management

Thank you for taking a moment to leave a review, Jo Anne. Myself and the staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills were disappointed to see your 1/5 score following your stay. In order to understand what prompted your 1/5 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely, Gabrielle RediResponse Specialist

Thank you for taking a moment to leave a review, Danielle. Myself and the staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills were disappointed to see your 2/10 score following your stay. In order to understand what prompted your 2/10 score, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction.Thanks again and it would be our pleasure to have you stay with us again in the future to show you our positive strides taken to enhance your experience with us.Sincerely,GabrielleRediResponse Specialist

Thank you for taking a moment to leave a review, David. Myself and the staff at the Red Roof Inn & Suites Lake Orion/Auburn Hills appreciate your 8/10 score following your stay. We aim to deliver positive experiences and we’re happy you were satisfied. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thank you again for sharing your experience. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Sincerely, Gabrielle RediResponse Specialist

Dear William,Thank you for taking the time to tell us about your experience at the RED ROOF INN & SUITES LAKE ORION/ AUBURN HILLS. I am sorry for any inconvenience caused due to the cleanliness of our hotel not being up to your standards, the lack of coffee in the lobby when you needed it, and the other highlighted concern.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist