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Recensioni per Wingate by Wyndham Troy

2.5 out of 5
Wingate by Wyndham Troy
2537 Rochester Ct, Troy, MI

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 68 su 210 recensioni" "
Valutazione di 8 - Buono. 57 su 210 recensioni" "
Valutazione di 6 - Soddisfacente. 34 su 210 recensioni" "
Valutazione di 4 - Scarso. 27 su 210 recensioni" "
Valutazione di 2 - Terribile. 24 su 210 recensioni" "

7,0/10

Pulizia

8,0/10

Personale e servizio

6,6/10

Servizi

6,8/10

Condizioni e dotazioni della struttura

7,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Sarah

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Easy check in, friendly staff.
Soggiorno di 1 notte a maggio 2024

10/10 Eccellente

Angel

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Room look great for the price
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 1 mag 2024
Thank you for sharing your review and experience Angel. We appreciate your feedback and will pass your comments to the staff.

10/10 Eccellente

Roberth

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Good time
Soggiorno di 4 notti ad aprile 2024
Risposta di Management, il giorno 1 mag 2024
We are glad you enjoyed yourself with us! We strive to provide a comfortable and relaxing stay for all our guests, and we are happy you were able to have a good night's rest.

4/10 Scarso

Charles

Viaggio di lavoro
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
front desk staff were helpful
Soggiorno di 8 notti ad aprile 2024
Risposta di Management, il giorno 29 apr 2024
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

2/10 Terribile

Peace

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 29 apr 2024
Dear Peace, our goal is to impress every guest that walks through our doors. Your feedback on where we fell short is essential to us, as it allows us to reflect and improve.

8/10 Buono

Jamie

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
It was a good stay overall. The only thing I didn’t like was other guests and housekeeping allowing the doors to slam. The doors are heavy for security purposes, which is good- but I believe some people need to be told how to be mindful on how to close the doors, especially late at night. Other than that, it was a good place to stay, and I plan on coming back. Thank you!
Soggiorno di 3 notti ad aprile 2024
Risposta di Management, il giorno 29 apr 2024
Dear Jamie, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.

6/10 Soddisfacente

Samiul

Viaggio con la famiglia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Bathtub had hair in it, Toilet was stained, power outlets were broken
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 29 apr 2024
Thank you for sharing your review and experience Samiul. We appreciate your feedback and will pass your comments to the staff.

6/10 Soddisfacente

Joslin

Viaggio di coppia
Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
It reeks of pot and some other smell trying to disguise it!
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 25 apr 2024
Dear Joslin, I apologize that the quality of your room was not met with our excellence in service.

10/10 Eccellente

Sara

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 25 apr 2024
We are glad you enjoyed yourself with us! We strive to provide a comfortable and relaxing stay for all our guests, and we are happy you were able to have a good night's rest.

8/10 Buono

Edward

It was in a decent area.
Soggiorno di 2 notti ad aprile 2024
Risposta di Management, il giorno 25 apr 2024
Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

10/10 Eccellente

Jan

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cory was the greatest employee of any hotel I have EVER stayed at. He is an asset to the company!
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 25 apr 2024
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

6/10 Soddisfacente

Nayef

Mi è piaciuto: Personale e servizio
Slightly outdated, especially their bath tubs
Soggiorno di 3 notti ad aprile 2024
Risposta di Management , il giorno 10 apr 2024
Thank you for sharing your review and experience Nayef. We appreciate your feedback and will pass your comments to the staff.

8/10 Buono

Jla, Warren

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad aprile 2024
Risposta di Management, il giorno 25 apr 2024
We are glad you enjoyed yourself with us! We strive to provide a comfortable and relaxing stay for all our guests.

8/10 Buono

ryan

It was a good value
Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 3 apr 2024
Dear Ryan, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.

10/10 Eccellente

Jennifer

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very clean and quiet. Our room was nice and comfortable. Breakfast was poor as it was just bread and a waffle maker. Lots of dining options near by.
Soggiorno di 2 notti a febbraio 2024
Risposta di Management, il giorno 3 apr 2024
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

10/10 Eccellente

vikrant

Mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
nice and clean good staaf
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 26 mar 2024
Hello vikrant, thank you for your positive feedback. Guest comfort and satisfaction are of the utmost concern to us, and our hotel is committed to making everything possible to keep you happy and comfortable.

10/10 Eccellente

Maurice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 26 mar 2024
We are glad you enjoyed yourself with us! We strive to provide a comfortable and relaxing stay for all our guests, and we are happy you were able to have a good night's rest.

8/10 Buono

Keith

Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 10 apr 2024
Thank you for your positive feedback on our hotel Keith.

8/10 Buono

Ferris

Viaggio di coppia, Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was okay. Jetted tub room was nice.
Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 26 mar 2024
Thank you for your positive feedback on our hotel Ferris. We appreciate your valuable input and will take it into consideration for future improvements. We would love to see you back here in the future.

2/10 Terribile

Mr.

Non mi è piaciuto: Pulizia e personale e servizio
Soggiorno di 2 notti a marzo 2024
Risposta di Management , il giorno 26 mar 2024
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

2/10 Terribile

Josh

Non mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Pros: Cheap, good location, good waffles at the breakfast. Cons: Our bathroom was gross. Dried blood in the shower and beside the toilet. The smell of cigarette smoke would waft through the room frequently despite it being a no smoking facility. In fact, we walked out of our room only to find a cigarette on the floor of the hallway. The walls are paper thin, so if you want to listen to guy in the room beside you cough up phlegm in the bathroom, this is the place for you! Check in wasn’t smooth. Had to wait 15 min for someone to go to the desk and check us in. The phone rang the entire time we waited and no one answered. If you’re looking for a cheap place to spend one night and don’t need to use the bathroom, this will probably work. Overall would not recommend.
Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 11 mar 2024
Thank you for sharing your review and experience Josh. We appreciate your feedback and will pass your comments to the staff.

10/10 Eccellente

Jennifer

Soggiorno di 1 notte a marzo 2024
Risposta di Management, il giorno 3 apr 2024
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

4/10 Scarso

Brent

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
I stayed there 5 nights and only had the "do not disturb" sign on the door knob the first night. In those 5 nights my room was never cleaned so i never got fresh bed sheets or clean towels. The 3rd day i noticed ants in the bathroom and told the front desk which he said he would have housekeeping clean and maintenance spray. None of this happened so i told the desk the 4th day which he replied with a similar response and there was a housekeeping lady there at the desk so he told her specifically to clean my room and still nothing happened.
Soggiorno di 5 notti a febbraio 2024
Risposta di Management, il giorno 11 mar 2024
Dear Brent, I apologize that the quality of your room was not met with our excellence in service. Your comments are appreciated and taken into consideration as we continually update and improve.

8/10 Buono

Mohamed

Viaggio di coppia
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
They did not hold the specific room that I requested and that was available at the time of request and I ended up being surprised with that information when I arrived at the property, and was forced to settle for another room that was not as nice .
Soggiorno di 2 notti a marzo 2024
Risposta di Management, il giorno 5 mar 2024
Thank you for sharing your review and experience Mohamed. We appreciate your feedback and will pass your comments to the staff.

4/10 Scarso

Lee

Soggiorno di 1 notte a marzo 2024
Risposta di Management , il giorno 26 mar 2024
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

4/10 Scarso

Joseph

Viaggio di coppia
Mi è piaciuto: Pulizia e personale e servizio
Non mi è piaciuto: Servizi e condizioni e dotazioni della struttura
Restaurant had virtually no food. And no service. Room was beat up and cold. Could not get it warmn even after 1 hour runnig the heater
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 5 mar 2024
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

6/10 Soddisfacente

Matt

Updated, but overall dirty in all the corners and hard to reach areas. Hallway smelled like weed.
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 1 mar 2024
Dear Matt, I apologize that the quality of your room was not met with our excellence in service. Your comments are appreciated and taken into consideration as we continually update and improve.

10/10 Eccellente

Sungyou

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
amazing hot tub room
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 1 mar 2024
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

4/10 Scarso

dale

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 1 mar 2024
Thank you for sharing your review and experience Dale. We appreciate your feedback and will pass your comments to the staff.

4/10 Scarso

Miguel

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
The hotel stated no smoking and newly renovated. However the only part of the hotel renovated was the lobby section. As soon as you walked up to the elevator. There was a horrible smell of marijuana and cigarette smoke. The elevator was old looking. Arriving at out floor the carpet was filthy and the hallway looked grimy. However the room itself was clean but again there were many patrons who were smoking. The smell had me choked up being a non smoker.There was nothing inside the refrigerator as we are accustomed to having at least complimentary water. Not even a coffee maker. The bathroom was outdated and old. The room had a widow overlooking the pool. There was a light post situated there that not even the curtain could block the bright light. It was like daylight in our room which was a big inconvenience.
Soggiorno di 2 notti a febbraio 2024
Risposta di Management, il giorno 1 mar 2024
Dear Miguel, our goal is to impress every guest that walks through our doors. Your feedback on where we fell short is essential to us, as it allows us to reflect and improve.

2/10 Terribile

Karol

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The room never got warm. The room was dusty needed to be vacuumed. When I arrived to my room a maintenance man was coming out. A few minutes later he knocked on the door to fix something in the bathroom. Bathroom had no towel racks. The hallway’s looked spooky.
Risposta di Management, il giorno 1 mar 2024
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

8/10 Buono

Jeff

Viaggio di coppia
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Condizioni e dotazioni della struttura
Smells like pot in the hallways. The lobby is nice but the rooms are dirty and had a funky smell. The beds are comfortable but the toilet didn’t flush waste away.
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 26 feb 2024
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

8/10 Buono

Yannick

Soggiorno di 1 notte a gennaio 2024
Risposta di Management, il giorno 26 feb 2024
Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

8/10 Buono

Jerry

Soggiorno di 3 notti a febbraio 2024
Risposta di Management , il giorno 26 mar 2024
Dear Jerry, it is wonderful to hear that your experience with us was great.

10/10 Eccellente

Nada

Soggiorno di 1 notte a febbraio 2024
Risposta di Management , il giorno 26 mar 2024
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

10/10 Eccellente

Maurice

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte a febbraio 2024
Risposta di Management, il giorno 15 feb 2024
Dear Maurice, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.

6/10 Soddisfacente

Carlos, detroit

Mi è piaciuto: Personale e servizio
Goof
Soggiorno di 2 notti a febbraio 2024
Risposta di Management, il giorno 15 feb 2024
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

4/10 Scarso

Thomas

Viaggio di lavoro
Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Soggiorno di 3 notti a gennaio 2024
Risposta di Management , il giorno 3 feb 2024
Thank you for your feedback, we are very sorry that you feel this way and we apologize.

10/10 Eccellente

Bruce

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Corey is always on the ball
Soggiorno di 1 notte a gennaio 2024
Risposta di Management , il giorno 3 feb 2024
Dear Bruce, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.

10/10 Eccellente

bruce

Viaggio di lavoro
Very comfortable and quiet excellent service and enjoy the breakfast
Soggiorno di 1 notte a gennaio 2024
Risposta di Management , il giorno 3 feb 2024
We are glad you enjoyed yourself with us! We strive to provide a comfortable and relaxing stay for all our guests, and we are happy you were able to have a good night's rest.

6/10 Soddisfacente

Maurice

Elevator was out of service. The room had no “Do Not Disturb” door hanger. There was no remote for the TV. The breakfast had no hot water available unless it was by heating water in the microwave. The bathroom sink stopper didn’t work so I couldn’t fill the basin with water. I go every two weeks and every 2 weeks they take a $50 deposit that is not mentioned on the Expedia booking site.
Soggiorno di 1 notte a gennaio 2024
Risposta di Management , il giorno 3 feb 2024
Thank you! We really appreciate your business and taking the time to share your experience. We hope to welcome you back again soon!

10/10 Eccellente

Amanda

Viaggio con la famiglia
Mi è piaciuto: Servizi
The staff was extremely accommodating and kind. The hotel was clean. They’ve recently done some remodeling updates and it looked nice. The beds are only full size and firm but clean. The breakfast was mediocre, missing some proteins but had the standard waffles, cereal, toast and juice. The food was fresh and tasty. Overall, I was happy with the hotel for the cost of our stay and we would stay here again.
Soggiorno di 1 notte a gennaio 2024
Risposta di Management , il giorno 3 feb 2024
Thank you for taking the time to give us a 5 out of 5 rating on our property. Please know with your encouragement and support, we will push forward to working extra hard in providing a spectacular experience for all our guests. We hope to see you back here soon!

10/10 Eccellente

Bruce

Soggiorno di 1 notte a gennaio 2024
Risposta di Management , il giorno 3 feb 2024
Thank you for sharing your review and experience Bruce. We appreciate your feedback and will pass your comments to the staff.

10/10 Eccellente

Bruce

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Quiet stay for work
Soggiorno di 1 notte a gennaio 2024
Risposta di Management , il giorno 3 feb 2024
Thank you for your positive feedback on our hotel Bruce. We appreciate your valuable input and will take it into consideration for future improvements. We would love to see you back here in the future.

8/10 Buono

Samantha, detroit

Soggiorno di 1 notte a gennaio 2024
Risposta di Management , il giorno 26 mar 2024
Samantha, thank you for the time you have taken to share your opinion on this property.

8/10 Buono

Uriel Alfredo

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Congratulations to the people on the kitchen on the afternoon time, best food ever. thank you!
Soggiorno di 7 notti a gennaio 2024
Risposta di Management, il giorno 22 gen 2024
Thank you! We appreciate your feedback and especially taking time to share your experience, please do come back and see us again.

4/10 Scarso

Steve

Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Lobby is great. But as soon as you get to your room is like a renters special. Bathroom needs upgrades
Soggiorno di 2 notti a gennaio 2024
Risposta di Management, il giorno 22 gen 2024
Dear Steve, our goal is to impress every guest that walks through our doors. Your feedback on where we fell short is essential to us, as it allows us to reflect and improve.

4/10 Scarso

Jessie

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Dissapointing
Guy at the desk did best he could with what he had to work with. Property needs a lot of work.
Soggiorno di 1 notte a gennaio 2024
Risposta di Management, il giorno 22 gen 2024
Jessie, thank you for the time you have taken to share your opinion on this property. It’s very disappointing for us to read how poor your experience was at this location.

8/10 Buono

Stacey

Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Good price for a decent room. There were a few things that could use some repairs but overall was good. Would definitely stay again if needed.
Soggiorno di 1 notte a gennaio 2024
Risposta di Management, il giorno 22 gen 2024
Thank you for your positive feedback on our hotel Stacey. We appreciate your valuable input and will take it into consideration for future improvements. We would love to see you back here in the future.

10/10 Eccellente

Maurice

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Cory is the best
Soggiorno di 1 notte a gennaio 2024
Risposta di Management, il giorno 22 gen 2024
Dear Maurice, it is wonderful to hear that your experience with us was great. I will be passing your kind feedback along to the entire staff, our team here works hard to make sure our guests are comfortable and happy.