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Recensioni per Issacs Residency

3 out of 5
Issacs Residency
Mattupatty Road, Devikolam, Kerala

Recensioni

7,2

Buono

Valutazione di 10 - Eccellente. 3 su 19 recensioni" "
Valutazione di 8 - Buono. 8 su 19 recensioni" "
Valutazione di 6 - Soddisfacente. 6 su 19 recensioni" "
Valutazione di 4 - Scarso. 0 su 19 recensioni" "
Valutazione di 2 - Terribile. 2 su 19 recensioni" "

7,4/10

Pulizia

7,4/10

Personale e servizio

8,0/10

Servizi

7,0/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

6/10 Soddisfacente

Mohit

Viaggio con la famiglia
Soggiorno di 2 notti a dicembre 2023

8/10 Buono

Martin Jebaraj

Soggiorno di 1 notte a maggio 2022
Risposta di ISSACS RESIDENCY, il giorno 10 lug 2022
Dear Mr.Martin Jebaraj Greetigs from Issacs Residency,Munnar Thank you for your favorable feedback.

2/10 Terribile

Nabeel

Mi è piaciuto: Pulizia e comfort della camera
Non mi è piaciuto: Personale e servizio e condizioni e dotazioni della struttura
Bad service/accused of stealing/made to wait long
They keep chargeable-if-you-use items inside the room which I have not seen anywhere else in the world. There are bottles of water, beverages kept in the refrigerator in the room, packets of potato chips : all which they said will be payable if used. It was a strange thing to notice. They should not keep it in the room unless it has been ordered or asked for. So when I went to check-out, they made me wait till one of the managers went to the room and checked if any of the items have been used or not. Then again they said they are missing one of the cloth towels in the bathroom. So we had to go back and check again and see if it was fallen anywhere, but couldn't find it anywhere. Finally we told they can check our bags if they want if they suspect we were stealing it. Then after some arguments, the manager told he will handle it. It was extremely impolite and were accusing us of stealing.
Soggiorno di 1 notte ad aprile 2022
Risposta di Sanjeeth, il giorno 14 mag 2022
Dear Valued Guest, We greatly appreciate the feedback you provided in online. Please accept our apologies for the inconvenience caused during your stay and checkout time, We value your comments and ratings it will help us to meet our guest's expectations. Kindly note that all the minibar items is chargeable and we placed minibar menu in all the rooms. We will de brief our team members to convey this message to guests while check in time. regarding the linen missing we will investigate and get back to you at the earliest. We thank you for your feedback and look forward to welcoming you back to the Issacs's Residency. Best Regards Sanjeeth Kuriakose General Manager

8/10 Buono

Alexander

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Hotel was in good shape, fairly well maintained. centrally located, walking distance to the town.
Soggiorno di 2 notti a marzo 2022
Risposta di ISSACS , il giorno 5 apr 2022
Dear Guest Greetings from Issacs Residency, Munnar ! It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services. We value your patronage and look forward to welcoming you back to Issacs Residency soon

10/10 Eccellente

vijay

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful room with new interiors.
Soggiorno di 2 notti a dicembre 2021
Risposta di Issac residency, il giorno 7 gen 2022
Dear Mr Vijay Greetings from Issacs Residency, Munnar!!! It was an absolute pleasure having your stay at Issacs Residency. We hope that you had pleasant, comfortable stay and the facilities provided to you were to your satisfaction. We thank you for sparing your valuable time to evaluate our services. We value your patronage and look forward to welcoming you back to Issacs Residency soon Thanks and Regards General Manager Mathew Bovas . 9497133502

8/10 Buono

Jaya

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
It is great experience
Soggiorno di 1 notte a maggio 2019
Risposta di MATHEW, il giorno 4 giu 2019
THANK YOU FOR YOUR VALUABLE COMMENTS

6/10 Soddisfacente

pratik, mumbai

Mi è piaciuto: Pulizia
Non mi è piaciuto: Comfort della camera
Good Hotel.....with a catch
Hotel is good, located at stones throw away from Munnar city centre. However, the hotel comes across as one that has not been renovated for atleast 15 years. Rooms lack white light, adequate charging points, room heating options. Getting adequate hot water even in stipulated time was an issue. The furniture in the room has a feel of antiquity to it. All in all ....3 stars.
Soggiorno di 3 notti a giugno 2018
Risposta di MATHEW, il giorno 22 giu 2018
thank you sir for valuable comments

6/10 Soddisfacente

Viaggiatore verificato

right at the centre of the town
A beautiful courtyard in front with colourful flower beds, the restaurant which we have frequented earlier is average, cleanliness is good. The rooms are small and cramped, but clean. The mini fridge was adequately loaded. The housekeeping staff were very cordial and helped us with the extra beds as soon as we reached the room. Had a pleasant sleep at night with the cool weather - the room appeared to be dusty as the kids started sneezing and having stuffy nose in the morning when they woke up. Rates are too high for the average facilities they are providing. And the place appears to be falling apart - though it had a good name in the past. Good maintenance and upkeep of the rooms is highly essential if they have to keep it running - many of my friends suggested against taking rooms here. So reputation is already low and they appear to be struggling.
Soggiorno di 1 notte ad aprile 2018
Risposta di MATHEW, il giorno 9 mag 2018
THANK YOU SIR , FOR YOUR VALUABLE COMMENTS

2/10 Terribile

ruby, india

Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bad experience
Hotel has deducted charge of rs 7164.00 two times from my card.when I said return my rd 7164.00 they said it does not come in my account.i have shown them my bank statement .they are silent....Never go that hotel...
Soggiorno di 1 notte a dicembre 2017
Risposta di MATHEW, il giorno 3 gen 2018
Dear Sir, The hotel not Deducted twice only Rs.7164/- and you have to contact to you branch.

8/10 Buono

Michael

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Not as described on the website
Room choices advertised on the website stated deluxe TWIN rooms. The only twin rooms are standard, no views. There was no bar in the hotel as advertised. It’s been closed for ‘ several months’ due to local laws. Staff were very friendly and helpful
Soggiorno di 3 notti a novembre 2017
thank you sir, for your valuable comments

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio
Munnar trip
hotel location is good. food is good hotel seems little old construction hence avg rating 4/5.
Soggiorno di 2 notti a settembre 2017
Risposta di MATHEW, il giorno 5 nov 2017
THANK YOU SIR FOR YOUR VALUABLE COMMENTS

6/10 Soddisfacente

paramasivan, chennai

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Located in city center.
Advantages : staff,cleanes. Disadvantage : food taste not to standard.as specifically south indian food.cost of food is very high. Room service not in 24 hrs.area like munnar should have 24 hr hot water.but not available need improve this area.

8/10 Buono

Viaggiatore verificato

Mi è piaciuto: Personale e servizio, condizioni e dotazioni della struttura, comfort della camera
Good Stay at Munnar
This was a good stay, and it is at a very good location for Munnar. If you want to visit the tourist places of Munnar, this would be a good location.

8/10 Buono

CARLOS DAVID, Hamburg

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Nice hotel, nice service
Nice hotel to visit the area, nice food, very friendly staff at the front desk. Totally recomendable

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
A rather rustic experience
The basic essentiels are available, but there is no hot water 24/7 unless the sun shines. There is a tiny backup water heater, quite insufficient, that can heat a trickle of hot water into a bucket. In the local setting this place can probably pass as a mid-range hotel. Otherwise not. The room is pretty damp and smells of mold. Staff is quite helpful and there is a small restaurant on site. International TV channels are available.

10/10 Eccellente

Muralidhar, OK

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good Stay
Excellent experience

8/10 Buono

Yuvaraj, Chennai

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Good to Stay
Good to stay but bit costly, Good Breakfast..

6/10 Soddisfacente

Viaggiatore verificato

Non mi è piaciuto: Condizioni e dotazioni della struttura e comfort della camera
if your stuck in Munnar
Well this was a rather tragic hotel in a pretty tragic town,the hotel was way overpriced,certainly in comparison to others we stayed at.

10/10 Eccellente

Gafoor

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera