Vacanze Diamond Valley

camera ampia. Si trattava in realtà di un mini appartamento con zona cucina, soggiorno, camera da letto e bagno.Personale cortese.

Io e mio marito ci siamo stati per il viaggio di nozze prenotando una camera normalissima; ci siamo trovati molto bene, il personale è molto cordiale, le camere non sono molte grandi ma confortevoli e mantenute sempre ben pulite. E' collocato in una bella zona, si può camminare per km di spiaggia corallina oppure prendere un autobus/taxi per spostarsi velocemente attraverso l'isola. L'ambiente è molto tranquillo, i clienti sono quasi solo coppie visto che non sono ammessi minori di 16 anni. La cucina è internazionale ma la varietà di cibo può soddisfare varie richieste. La formula all inclusive è molto valida, è davvero tutto incluso, anche gli alcolici e il famoso rum caraibico.

great hotel

My family and I took some time to choose the resort we wanted to stay on the island. The island is very safe and beautiful to explore outside of resort as well. The hotel is very clean, has some amazing staff that went above and beyond during our stay that we would like to shout out - Cashka and Rashad from Entertainment, Deanna and Shaq the pool servers, Russel from P&B, Darian and Damien the bartender. The food we had at the à la carte restaurants was incredible - we tried them all but the surf and turf at castle view was our favorite! Although we felt some of the staff went above and beyond, there seemed to be a divide in the level of service we received during our stay. Each time we requested extra towels for our room, we had to wait hours for them to arrive. Before our flight, no one came to assist with our luggage. This was planned the night before, but after waiting 45 minutes past the pick up time we ended up transferring everything ourselves. In general, the staff was slow to respond to requests and provide assistance. When we asked for extra waters, the front desk responded by saying “don’t you already have enough in your minibar”. When we arrived, we were asked if we would like some rum punch and then never received any. Communication and service efficiency could be greatly improved. Additionally, the level of service did not meet the standards we expected, which made our overall experience less enjoyable but we would be open to re visiting in the future.