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Recensioni per Travelodge by Wyndham Bill WY Thunder Basin Ntl Grassland

2 out of 5
Travelodge by Wyndham Bill WY Thunder Basin Ntl Grassland
3522 Highway 59, Bill, Douglas, WY

Recensioni

7,4

Buono

Valutazione di 10 - Eccellente. 57 su 179 recensioni" "
Valutazione di 8 - Buono. 61 su 179 recensioni" "
Valutazione di 6 - Soddisfacente. 20 su 179 recensioni" "
Valutazione di 4 - Scarso. 25 su 179 recensioni" "
Valutazione di 2 - Terribile. 16 su 179 recensioni" "

8,0/10

Pulizia

7,8/10

Personale e servizio

7,0/10

Servizi

7,8/10

Condizioni e dotazioni della struttura

8,0/10

Ecosostenibilità

Recensioni

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Bello
Camera molto bella, buono anche il dinner aperto 24h in cui abbiamo cenato e fatto colazione.

10/10 Eccellente

JUDITH

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
It was nice and friendly people
Soggiorno di 1 notte ad aprile 2024

8/10 Buono

Kaleb

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
This place is a great place if you need to rest for the night. While the property itself is a bit dated, it is still perfectly functional and adequate. Being out in the middle of nowhere, it's safe and extremely quiet. The 24hr attached diner is also very convenient. Most hotels stop breakfast at around 9am, and being the night owl that I am, I often times never wake up in time. I liked how I'm able to go get a nice hot meal any time of day. The price per room is also a good value as well. Overall a solid hotel. Would stay here again.
Soggiorno di 1 notte ad aprile 2024

4/10 Scarso

Betty Roxana

Soggiorno di 2 notti a febbraio 2024

10/10 Eccellente

Breanna

Viaggio con famiglia e bambini piccoli
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff here are always great, friendly, and so happy to help with whatever is needed. The rooms are always clean and I love that they have cribs for our baby. Unfortunately there is really nothing around the area - but that’s not the hotels fault. The only thing I do wish - and honestly I’m not sure that it’s even possible, but I do wish they had some rooms with king size beds. Otherwise though- this is a really nice little hotel when you need to stay in the middle of nowhere and the diner is so cute and has delicious food.
Soggiorno di 2 notti a febbraio 2024

4/10 Scarso

Daryle

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
Asked 3 times for another pillow and still did not receive ! Had to check in in a diner and it is in the middle of nowhere even tho it has a Douglas address
Soggiorno di 1 notte a gennaio 2024

10/10 Eccellente

Breanna

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
The staff members were great and super helpful.
Soggiorno di 2 notti a dicembre 2023

6/10 Soddisfacente

Mary Lee

Mi è piaciuto: Comfort della camera
Non mi è piaciuto: Personale e servizio
Strange out-of-the-way place with little service.
To consider this property as being in Douglas is a mistake; it is 40 miles north of town on a minor road. That fact was not evident from the listing in Hotels.com, possibly because in Wyoming zip codes cover vast territories. I recommend the listing be clarified. The hotel is managed from the adjacent diner (which is an excellent 24-hour resource), and there is no security in the lobby. Though we seemed to be the only guests, we were not able to have a ground floor room, since most of the property is contracted to the Union Pacific Railroad, whether being used or not. The bed had been made up but not the bathroom; we found a housekeeper's cart parked outside a hallway with all the doors open and helped ourselves to towels, soap, shampoo and toilet paper. There was no elevator, no ice machine. No other activity is nearby except the Union Pacific railyard. This was not the convenient overnight stop on our cross-country roadtrip that we anticipated.
Soggiorno di 1 notte a novembre 2023

4/10 Scarso

Jason

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Poor service Dirty Room
Room was not clean. Shower had significant amount of hair all over. The staff was very slow to respond to issues with the room. My key didn't work for three days, and I had to wait for front desk to open the door every time I left my room. I was there nearly two weeks and the cleaning staff never cleaned my room even after requesting three times.
Soggiorno di 10 notti ad agosto 2023

4/10 Scarso

Charles

Viaggio con la famiglia
Mi è piaciuto: Pulizia
Non mi è piaciuto: Personale e servizio
Stayed here on two seperate days during a recent trip. The staff had a horrible time linking up with Expedia. The one luggage cart was broken. The entrance was dirty.
Soggiorno di 1 notte a ottobre 2023

4/10 Scarso

Julie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia e personale e servizio
not great service
The first room we were given had not been cleaned, so I called and we were moved to a new room that was. We were told we would be comped one breakfast (we were a party of three) if we chose to eat breakfast at the diner in the morning, but we weren't given any kind of paper showing that even if we had still wanted to pay them for two of our breakfasts. The blanket on the bed was the thinnest one I have ever seen. Room had a weird smell. Not the very worst place I've ever stayed, but it wasn't good. Also: they do not, in fact, have any rollaway beds at all, so do not ask.
Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Suzanne

Soggiorno di 1 notte a settembre 2023

10/10 Eccellente

Linda

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Everything great. Booked wrong day but it was fixed thank you
Soggiorno di 1 notte a settembre 2023

8/10 Buono

Mitchell

Mi è piaciuto: Personale e servizio
Soggiorno di 14 notti ad agosto 2023

6/10 Soddisfacente

Breanne

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, personale e servizio, servizi
We wanted to enjoy our stay but the fridge still had food in it from previous people, no way to get extra towels because we never found a worker. After a long day of sightseeing we came back to find the diner closed. We went to bed hungry because the nearest other options were nearly an hour away! Otherwise stay was OK. Safe and quiet
Soggiorno di 2 notti ad agosto 2023

2/10 Terribile

Liam

Soggiorno di 1 notte ad agosto 2023

10/10 Eccellente

John

Viaggio di gruppo
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Friendly staff. 24 hr old style diner. Good food. Off the beaten path style accomodations and staff for a old style stay Like it used to be
Soggiorno di 1 notte ad agosto 2023

6/10 Soddisfacente

Billy

Viaggio con la famiglia
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Deb

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Missed coffee
We are use to having coffee while getting ready in the morning and that was missed. But other than that it was fantastic!
Soggiorno di 1 notte a luglio 2023

8/10 Buono

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Not bad
For a one night stay on a trip, this isn't a bad place to stay. The bed was very comfortable, the shower was great. We only had one bath towel for 2 people, and when we called to get another, it took awhile and when we asked to just leave it outside the door, it wasn't done. Also, the Dish Network box obviously wasn't working, so we had no TV. But the staff was very friendly, and the diner had good food. If you're just looking for a comfortable place to lay your head on your way to some destination, this will definitely do the trick.
Soggiorno di 1 notte a luglio 2023

4/10 Scarso

ERIC, MANITOU SPRINGS

Viaggio di coppia
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff was kind and courteous, a phone call was received to ask us if we needed anything and the towel situation was reported and shortly remedied. Because of computer issues check-in and check-out was very slow. Restaurant vents and smoke detectors covers in greasy dirt. Because of a repair, no food was available during our stay. We were not anxious to eat there anyway. A free coffee was offered for our wait at check-out. This seemed to be more setup for their main customer, the railroad crews, commercial travelers not so much.

8/10 Buono

Penny

Viaggio di gruppo
Mi è piaciuto: Pulizia e personale e servizio
There was no where to park my truck with trailer. Luckily for me the new manager was amazing and allowed me to park in the back.
Soggiorno di 1 notte a giugno 2023

10/10 Eccellente

Debra

Soggiorno di 1 notte a giugno 2023

4/10 Scarso

Margaret

Soggiorno di 1 notte a giugno 2023

6/10 Soddisfacente

Lynette

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
You have to pay for breakfast. It's in the middle of nowhere.It's very confusing as to where it is located as far as what town it's in. It took 20 minutes to check in .
Soggiorno di 1 notte a maggio 2023
Risposta di Melissa, General Manager, il giorno 11 mag 2023
Lynette,Thank you for taking the time to leave a review of your recent stay. I apologize that we did not exceed your expectations. The amenities listed for our property does not state continental breakfast so I apologize for the confusion of the breakfast and also our location. It does say Bill, WY with our address of Douglas which is understandably sometimes difficult to distinguish. Check in time may take a second when handling other aspects at the front desk but I will work with my agents to see if we have any issues that need refreshed. I hope other than these few issues you found our rooms clean, quiet and inviting with my staff accommodating. Thank you again for staying and I hope we get the chance to serve you again in the future. Safe travels!

2/10 Terribile

Paul

Soggiorno di 1 notte a gennaio 2023

10/10 Eccellente

Karen

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Very friendly staff
Soggiorno di 1 notte a settembre 2022
Risposta di Melissa, General Manager, il giorno 23 set 2022
All of us at the Travelodge in Douglas/Bill are pleased that your stay was outstanding! Thank you for staying and we look forward to seeing you again. Have a wonderful day and as always please travel safely!

10/10 Eccellente

Matthew

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2022
Risposta di Melissa, General Manager, il giorno 21 set 2022
Thank you for the wonderful review. I am so happy that our hotel could meet your expectations and we look forward to seeing you again. From all of us here at the Travelodge and Penny's diner have a wonderful day and safe travels!

10/10 Eccellente

Sheldon

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2022

8/10 Buono

Tanner

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Very quiet place.
Soggiorno di 1 notte a luglio 2022
Risposta di Melissa, General Manager, il giorno 21 set 2022
Thank you so much for staying and I apologize that we did not meet your expectations to get 5 out of 5, however we strive to make your stay as comfortable as possible and we do hope you will stay again. Have a wonderful day and safe travels!

10/10 Eccellente

William

Viaggio di lavoro, Viaggio con la famiglia
Mi è piaciuto: Pulizia e personale e servizio
Really liked the convenience of having the diner
Soggiorno di 8 notti a luglio 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 25 lug 2022
Thank you for the wonderful compliment! I am so happy that we met your expectations for your stay! I hope you choose to stay here the next time that you come thru! Have a wonderful day and safe travels!

8/10 Buono

Robert

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 20 lug 2022
Thank you Robert for staying with us! If you ever pass into our little spot here in Wyoming we hope you choose us for your stay if needed again. Please travel safely!

4/10 Scarso

Mykenzie

Viaggio con la famiglia
Non mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
Soggiorno di 1 notte a luglio 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 18 lug 2022
Thank you for staying and I would love to visit with you on what we could have done to make you stay better so that we can improve and make corrections. I would love to have come back so we can accommodate you for you to have the best stay. Thank you and safe travels!

10/10 Eccellente

David

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff was great, the location was a bit isolated, the rooms were very nice.
Soggiorno di 1 notte a luglio 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 20 lug 2022
Thank you for staying with us and for wonderful compliments! I am so glad that we could meet your stay expectations and we look forward to seeing you again! Please travel safely and have a wonderful day!

8/10 Buono

Stacy

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a luglio 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 18 lug 2022
Thank you for staying and we appreciate the review! Looking forward to seeing again soon! Safe travels!

10/10 Eccellente

Owen

Viaggio con la famiglia
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
We had an unexpected 5 hour flight delay so did not arrive for check-in until 11:30 pm. That presented mo problem at all. The front desk staff, both night and in the morning, wete extremely kind and eager to help.
Soggiorno di 1 notte a giugno 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 15 giu 2022
Thank you so much for the wonderful review and I am so happy that my staff were able to meet your needs and make your stay as comfortable as possible! Thank you for choosing us on your travels and we so look forward to seeing you again! Safe travels and have a wonderful day!

10/10 Eccellente

Garrett

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte a maggio 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 31 mag 2022
Thank you so much for staying with us! I am so happy that we were able to meet your expectations on your stay. we look forward to seeing you again. Have safe travels and a wonderful day from all of us at the Travelodge!

10/10 Eccellente

Greg

Viaggio di coppia
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Price and location
Soggiorno di 1 notte a maggio 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 17 mag 2022
Thank you so much for staying with us and for the wonderful review. We are so happy that you enjoyed your stay and we look forward to you coming back to see us again soon! Safe travels!

10/10 Eccellente

Linda

Soggiorno di 1 notte a maggio 2022

8/10 Buono

Rose

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
The town of Bill, WY
Soggiorno di 1 notte a marzo 2022
Risposta di Melissa Fenster-Fitch G.M., il giorno 1 mag 2022
Thank you for posting our historical icon in our little unincorporated town of Bill. We may not have amenities but we have peace and quiet and a true experience of Wyoming life. Thank you for staying with us and we hope your stay was pleasurable. We look forward to seeing you again.

10/10 Eccellente

Fredrick

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Excellent stay
Business stay is great. Clean room and all surrounding was clean. Great cafe there as well
Soggiorno di 1 notte a febbraio 2022
Risposta di Melissa Fitch, G.M., il giorno 18 mar 2022
Thank you so much for staying with us. I am so glad that we met the needs of your stay. Please come back and see us again. Safe travels!

2/10 Terribile

Dawson

Viaggio con la famiglia
Non mi è piaciuto: Personale e servizio e comfort della camera
Go somewhere else
They say that check in is 3pm-whenever. It’s not. I got to the hotel and they had canceled my room because they didn’t think I was coming. Wish they would have called me first. You check in inside of the diner instead of the hotel. Then to get a room, the price went from 95 to 145.99 so that was cool. When you get to the room, you make your own bed. Everything is on a shelf. The bed is the firmest mattress that I have ever experienced. Slightly softer than sleeping on the floor… go to take a shower in the morning, and there were no shower towels. Just some wash rags. Overall, a very overpriced and terrible experience. Looking back on it all, I should have just slept in the pickup.
Soggiorno di 1 notte a dicembre 2021
Risposta di Melissa Fenster-Fitch G.M., il giorno 21 dic 2021
I sincerely apologize that your stay was less than satisfactory. We do not put the blankets on the bed due to the covid policy through our corporate office. I have attempted to reach out to you concerning this matter with no success. I thank you for staying with us and providing this feedback as it will be a training tool for my staff to insure that these things do not happen again. I will be refunding your card the difference between the Expedia reservation and the one when you came in, minus the hold put on your debit card by your bank that should have been released by now. Please do not hesitate to reach out to me if you have any questions. Thank you.

2/10 Terribile

carlos

Viaggio di lavoro
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Soggiorno di 1 notte ad agosto 2021

8/10 Buono

Ryan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Soggiorno di 1 notte ad agosto 2021

4/10 Scarso

Viaggiatore verificato

Viaggio con animali domestici, Viaggio con la famiglia
Mi è piaciuto: Personale e servizio, servizi, condizioni e dotazioni della struttura
My biggest complaint was the condition of the sheets and pillowcases. Multiple stains, grosses a person out. Second complaint is that the front desk waived the pet fee at the counter at check in. Once my card was charged, they did not waive the fee as promised. Which then added insult to injury because the check in process was about an hour long. I was understanding and kind. At first they couldn’t find my reservation. Then computer problems, then waited for an employee with more computer system knowledge to come to work so that they could find my reservation. I was appreciative of the pet fee waiver because of the checkin hassle.
Soggiorno di 1 notte ad agosto 2021
Risposta di Melissa Fitch, G.M., il giorno 18 ago 2021
I sincerely apologize that your stay was not satisfactory and your long wait for check in. Front desk supporter was learning the ropes. If you would please reach out to me directly I would like to look into the pet fee for you and make that right. I hope if you travel through again you will reach out and give us another chance to make your stay amazing. Safe travels.

8/10 Buono

Christina

Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Staff very accommodating and helpful! We were attacked by mosquitos getting in and out of the hotel…..bathroom in accessible room was great. Very basic room, had to put the blankets on our beds - pics showed different. Toilet worked but not well, notified mgr. on site restaurant was great!!
Soggiorno di 1 notte ad agosto 2021
Risposta di Melissa Fitch, G.M., il giorno 12 ago 2021
Thank you so much for staying. Please come back again next time you're thru. Safe travels!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Everyone was friendly. After almost 20 years in the property management industry, the hotel was flawless. Because of the storm that passed through, the internet was down. The nice lady at the desk handled it like a rock star!!!! A definite place to stay again!!!!!
Soggiorno di 1 notte ad agosto 2021

10/10 Eccellente

Jan

Viaggio di lavoro
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Its not exactly in Douglass but 30 miles away...the food at the on site restaurant was amazing !
Soggiorno di 1 notte a luglio 2021
Risposta di Melissa Fitch, G.M., il giorno 27 lug 2021
Jan, Thank you so.much for staying with us. We have the best spot to eat in town. 😉 please come back and see us again. Safe travels from all of us here at Penny's Diner and Travelodge.

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Soggiorno di 1 notte a giugno 2021
Risposta di Melissa Fenster-Fitch G.M., il giorno 12 lug 2021
Thank you for staying!

10/10 Eccellente

Viaggiatore verificato

Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
There isn’t much to do, but everyone is very nice and the property is new looking, nice smelling and very pretty.
Soggiorno di 3 notti a maggio 2021
Risposta di Melissa Fenster-Fitch G.M., il giorno 24 mag 2021
Thank you so much for the rave review! So happy that you enjoyed your stay! Come back and see us again!