Sheikh Mohammed Bin Rashed Boulevard, Downtown Dubai, PO Box 31166, Dubai
Recensioni
8,8
Eccellente
Tutte le recensioni mostrate sono state scritte da ospiti che hanno effettivamente soggiornato nella struttura. Solo i viaggiatori che hanno prenotato un soggiorno con noi possono inviare una recensione. Verifichiamo le recensioni seguendo le nostre linee guida e le pubblichiamo tutte, positive e negative.Maggiori informazioniApertura in un’altra finestra
Valutazione di 10 - Eccellente. 411 su 673 recensioni" "
10 - Eccellente
411
Valutazione di 8 - Buono. 149 su 673 recensioni" "
8 - Buono
149
Valutazione di 6 - Soddisfacente. 59 su 673 recensioni" "
6 - Soddisfacente
59
Valutazione di 4 - Scarso. 25 su 673 recensioni" "
4 - Scarso
25
Valutazione di 2 - Terribile. 29 su 673 recensioni" "
2 - Terribile
29
9,2/10
Pulizia
8,8/10
Personale e servizio
9,2/10
Servizi
8,8/10
Condizioni e dotazioni della struttura
8,4/10
Ecosostenibilità
Recensioni
8/10 Buono
Viaggiatore verificato
Viaggio di lavoro
14 ago 2020
Mi è piaciuto: Pulizia, personale e servizio, comfort della camera
Viaggiatore verificato
Soggiorno di 21 notti a luglio 2020
Risposta di Riad Abi Haidar, il giorno 16 set 2020
Dear Anonymous,
Thanks a lot for your feedback. Looking forward to welcome you back soon.
Best regards,
Riad Abi Haidar
General Manager
10/10 Eccellente
Stefano
6 nov 2018
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Consigliato
Location in piena downtown, attaccato al Mall e vicinissimo (di fonte) al Burj Khalifa. Struttura moderna e super pulita, personale iper cortese e sempre disponibile. Colazione impeccabile e abbastanza variegata. Consigliato!
Stefano
Soggiorno di 3 notti a novembre 2018
Risposta di Mohamed Samir El Sayed - General Manager, il giorno 8 nov 2018
Dear Stefano,
Thank you for sharing your review.
We are happy that we were able to delight you during your visit.
The entire team were glad that you had a great experience.
Thank you once more and we are all looking forward to welcoming you back soon!
10/10 Eccellente
Viaggiatore verificato
22 feb 2015
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
few days: excellent location, excellent room, excellent food, excellent fitness center
Viaggiatore verificato
10/10 Eccellente
Viaggiatore verificato
1 mag 2013
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Splendida posizione e hotel molto bello
Consiglierei sicuramente questo hotel sia per la posizione che per i servizio e le qualità.
Viaggiatore verificato
10/10 Eccellente
Afsaneh
28 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Incredibly helpful general manager, Wasem, who sorted out some very difficult issues for us in the day of the flooding.
Afsaneh
Soggiorno di 1 notte ad aprile 2024
Risposta di Sity Nurhayati - Management Office, il giorno 28 apr 2024
Dear Afsaneh, Marhaba from Kempinski Central Avenue Dubai.Thank you for choosing to stay with us and for sharing your feedback about your recent experience. We are pleased to hear that our general manager, Wesam, was incredibly helpful and went above and beyond to assist you during a challenging situation with the flooding.Ensuring the comfort and satisfaction of our guests is our top priority, and we are proud to have team members like Wesam who demonstrate exceptional dedication and service. Your kind words will be shared with Wesam as recognition for his outstanding efforts in resolving the difficult issues you faced.We sincerely appreciate your patience and understanding during this unforeseen circumstance, and we are grateful for the opportunity to have assisted you.Thank you once again for your feedback and for choosing to stay with us. We hope to have the pleasure of welcoming you back for a more seamless and enjoyable experience in the future.Best Regards, Sity NurhayatiManagement Office
8/10 Buono
Ahmed
20 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Ahmed
Soggiorno di 1 notte ad aprile 2024
Risposta di Sity Nurhayati - Management Office, il giorno 22 apr 2024
Dear Ahmed,Marhaba from Kempinski Central Avenue Dubai.Thank you sincerely for taking the time to share your positive experience and for providing us with such a wonderful review. We are delighted to know that you had a lovely experience and that you found our services, staff, ambiance, and facilities to your satisfaction.Your feedback is truly appreciated, and we are grateful for your positive rating. It is our pleasure to have served you, and we look forward to welcoming you back for another exceptional stay.Best Regards, Sity NurhayatiManagement Office
8/10 Buono
Rosemary, Essex
Viaggio di coppia
18 apr 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
We stayed there during the recent flood and it was a bit chaotic but normally a great place to stay and right next to the Dubai mall.
Rosemary
Soggiorno di 1 notte ad aprile 2024
Risposta di Sity Nurhayati - Management Office, il giorno 18 apr 2024
Dear Rosemary,Marhaba from Kempinski Central Avenue Dubai. Thank you for taking the time to share your feedback with us. We sincerely apologize for any inconvenience caused by the recent flood during your stay.We greatly appreciate your kind understanding of the unexpected force of nature when Dubai experienced the heaviest rain in one day. Your safety is our utmost priority, and we are glad to hear that despite the challenges, you still found our hotel to be a great place to stay.Indeed, our location next to the Dubai Mall offers convenience and accessibility to various attractions in the area. We strive to provide a comfortable and enjoyable experience for all our guests.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future.Best Regards, Sity NurhayatiManagement Office
2/10 Terribile
Robert, Stourbridge
17 apr 2024
Non mi è piaciuto: Personale e servizio
Robert
Soggiorno di 1 notte ad aprile 2024
6/10 Soddisfacente
Leshawn
Viaggio di coppia
15 mar 2024
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great for shopping rooms aren’t what you expect online
Leshawn
Soggiorno di 4 notti a marzo 2024
Risposta di Sity Nurhayati - Management Office, il giorno 17 mar 2024
Dear LeshawnMarhaba from Kempinski Central Avenue Dubai.Thank you for sharing your feedback with us. We're glad to hear that you found our location convenient for shopping.However, we're sorry to hear that the rooms did not meet your expectations based on what you saw online. We understand the importance of accurate representation, and we apologize for any disappointment this may have caused.Your feedback is valuable to us, and we will certainly take it into consideration as we strive to improve our online descriptions and ensure that our guests have a clear understanding of what to expect from our accommodations.If there are any specific aspects of the room that you found lacking, we would appreciate more details so that we can address them appropriately.Thank you again for your feedback, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.Best Regards, Sity NurhayatiManagement Office
2/10 Terribile
Abdullah
13 feb 2024
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Abdullah
Soggiorno di 3 notti a febbraio 2024
Risposta di Sity Nurhayati, il giorno 20 feb 2024
Dear Abdullah,Greetings from Kempinski Central Avenuel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Sity Nurhayati Management Office
6/10 Soddisfacente
Firas
Viaggio di lavoro
10 feb 2024
Mi è piaciuto: Pulizia e personale e servizio
Nice hotel
Firas
Soggiorno di 2 notti a febbraio 2024
Risposta di Sity Nurhayati, il giorno 19 feb 2024
Dear Firas,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Sity Nurhayati Management Office
10/10 Eccellente
AHMAD
5 feb 2024
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Excellent and worth the price
AHMAD
Soggiorno di 4 notti a febbraio 2024
Risposta di Sity Nurhayati, il giorno 6 feb 2024
Dear Ahmad,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity Nurhayati Management Office
2/10 Terribile
jih i
4 feb 2024
jih i
Soggiorno di 2 notti a gennaio 2024
Risposta di Sity Nurhayati, il giorno 6 feb 2024
Dear Mr Jih i. Thank you for sharing your review on this platform. We are happy that we were able to delight you during your visit. Thank you once more and we are all looking forward to welcoming you back soon!Best Regards, Sity Nurhayati Management Office
10/10 Eccellente
Sami
3 gen 2024
Sami
Risposta di Sity Nurhayati, il giorno 16 feb 2024
Dear Sami,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office
10/10 Eccellente
Suzanne
Viaggio con la famiglia
27 dic 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Beautiful hotel, spotlessly clean & tastfully
decorated. Christmas decorations were stunning to look at & laid out meticulously.
The staff were approable, helpful & friendly. Nothing was too much trouble.
A special mention to the gentleman who organised x2 trips to visitor arractions for us. He was very knowledgeable & efficient.
This was a wonderful, memorable stay at 'The Address' with my daughter that we will
Suzanne
Soggiorno di 4 notti a dicembre 2023
Risposta di Sity Nurhayati, il giorno 12 gen 2024
Dear Suzanne,Marhaba from Kempinski Central Avenue Dubai!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent stay and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Best Regards, Sity NurhayatiManagement Office
8/10 Buono
Karen
Viaggio con la famiglia
26 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great location, not as nice as other Address properties.
Karen
Soggiorno di 2 notti a novembre 2023
Risposta di Gopi Joghee, il giorno 28 nov 2023
Dear Karen, Thank you for your feedback..If there is anything else you would like to discuss or any other feedback you would like to share, please feel free to reach out to me directly. Your comfort and satisfaction remain our top priorities.Many thanks for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Yours sincerely, Gopi Joghee Management Office
8/10 Buono
Bilen
24 nov 2023
Bilen
Soggiorno di 2 notti a novembre 2023
Risposta di Gopi Joghee, il giorno 17 dic 2023
Dear Bilen,Greetings from Address Dubai Mall. We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeManagement Office
8/10 Buono
haya
Viaggio con la famiglia
20 nov 2023
Mi è piaciuto: Pulizia e comfort della camera
Not expecting this attitude with Frequant client
I was with my family I check in early they offer me I have to pay for early check in I refuse and prefer to wait then they offer me smoking floor I except it although I have lung problems. I request late check out they refuse
haya
Soggiorno di 2 notti a novembre 2023
Risposta di gopi, il giorno 22 nov 2023
Dear Haya,Greetings from address Dubai Mall.I would like to apologize for inconvenience that you experience at our hotel and how we were unable to meet your expectations. It is certainly not the type of service we aim to provide at Address Dubai MallPlease rest assured that we are taking immediate steps to rectify this shortcoming and we continuously strive to maintain the highest standards of service and comfort for all of our guest.We hope to have the pleasure of welcoming you back to our hotel in the future to provide you with a truly exceptional stay.Yours sincerely, Gopi Joghee Management Office.
10/10 Eccellente
Khalid, Jeddah
10 nov 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Khalid
Soggiorno di 5 notti a novembre 2023
Risposta di Gopi Joghee, Management Office, il giorno 11 nov 2023
Dear Mr. Khalid,Thank you for taking the time to rate Address Dubai Mall a 5-star! Looking forward to welcoming you back soon. Yours sincerely,Gopi Joghee, Management Office.
8/10 Buono
Khalid
13 ott 2023
Khalid
Soggiorno di 3 notti a ottobre 2023
Risposta di Gopi Joghee, Management Office, il giorno 20 ott 2023
Dear Mr. Khalid,Thank you for taking the time to rate Address Dubai Mall, we will improve our services to come up to your expectations. Looking forward to welcoming you back soon. Yours sincerely,Gopi Joghee, Management Office.
8/10 Buono
Hassan
9 ott 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Only one thing that I dislike , even my room was a nonsmoking room , but i still can smell the cigarette from the AC !
Hassan
Soggiorno di 3 notti a ottobre 2023
Risposta di Gopi Joghee, Management Office, il giorno 9 ott 2023
Dear Mr. Hassan,Thank you very much for taking the time to share your feedback.I would like to extend my apologies for the inconvenience caused. Rest assured that we will continue to improve our products and services to serve you well.I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeManagement Office
10/10 Eccellente
oren
24 set 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
oren
Soggiorno di 2 notti a settembre 2023
Risposta di Gopi Joghee, Management Office, il giorno 2 ott 2023
Dear Mr. oren,Thank you for leaving a 10 Perfect Score review at Address Dubai Mall Hotel, we continuously strive to serve you better. Looking forward to serving you in the future!Yours sincerely,Gopi JogheeManagement Office
8/10 Buono
oscar
16 set 2023
oscar
Soggiorno di 1 notte a settembre 2023
Risposta di Gopi Joghee, Management Office, il giorno 2 ott 2023
Dear Mr. oscar,Thank you for taking the time to rate Address Dubai Mall, we will improve our services to come up to your expectations. Looking forward to welcoming you back soon Yours sincerely,Gopi JogheeManagement Office
10/10 Eccellente
Eric
Viaggio con famiglia e bambini piccoli
20 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great spot for mall access and the kids room is great if you have a young child with you
Eric
Soggiorno di 4 notti ad agosto 2023
Risposta di Gopi Joghee Management Office, il giorno 20 ago 2023
Dear We are glad to have you as our guest. Thank you for sharing your kind words with us. It means a lot to us and our entire team! Appreciate your nice feedback to Manu who make your stay more pleasant.We look forward to seeing you soon!Best Wishes
6/10 Soddisfacente
Khalid
Viaggio con la famiglia
4 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi
Dubai Mall is the main purpose of staying in Address Dubai Mall hotel
Khalid
Soggiorno di 5 notti a luglio 2023
Risposta di Gopi Joghee, il giorno 5 ago 2023
Dear Mr. Thank you for sharing your review on this platform. We are happy that we were able to delight you during your visit. Thank you once more and we are all looking forward to welcoming you back soon!Yours sincerely,Gopi JogheeHotel Manager
10/10 Eccellente
Mustafa Stefan
Viaggio con la famiglia
2 ago 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Very good breakfast
Mustafa Stefan
Soggiorno di 10 notti a luglio 2023
Risposta di Gopi Joghee, il giorno 4 ago 2023
Dear Mr.Mustafa Stefan,Thank you for taking the time to rate Address Dubai Mall a 5-star!Looking forward to welcoming you back soon.Yours sincerely,Gopi JogheeHotel Manager
6/10 Soddisfacente
Asad
Viaggio con la famiglia
22 lug 2023
Mi è piaciuto: Pulizia, condizioni e dotazioni della struttura, comfort della camera
My family recently stayed did two nights. The check in process was disorganized and the rooms were not ready on time. Delay was luggage transfer. The hotel was very clean and the beds very comfortable.
The concierge at the hotel sold adult priced tickets to Dubai frame to the kids in the group and insisted that there were no kids prices which was found to be incorrect.
At check out a wake up call and assistance with luggage was requested which were both not provided.
Overall very good location, very clean but the service could be better.
Not sure if I would stay again and definitely would avoid buying tickets to local attractions through the concierge.
Asad
Soggiorno di 2 notti a luglio 2023
Risposta di Gopi Joghee, il giorno 23 lug 2023
Dear AsadGreetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
8/10 Buono
KEITA
14 lug 2023
KEITA
Soggiorno di 2 notti a luglio 2023
Risposta di Gopi Joghee, il giorno 15 lug 2023
Dear Keita,Thank you for taking the time to share your excellent review on Expedia with Address Dubai Mall!We are delighted to know that you enjoyed the overall experience with us, and your compliments and feedback will be shared with the entire team. We look forward to welcoming you back again very soon! Yours Sincerely,Gopi JogheeHotel Manager
4/10 Scarso
Yazan
Viaggio con la famiglia
3 lug 2023
Mi è piaciuto: Pulizia e condizioni e dotazioni della struttura
Non mi è piaciuto: Comfort della camera
Unfortunately disappointing
On my first day, the hotel woke us up 4 times in the middle of the night because of some mistakes and errors they had, even though they gave us an upgrade but it was still unforgivable, and on the next day, the cleaning lady entered the room without knocking as I was sitting, thankfully I was not changing or anything, disappointing.
Yazan
Soggiorno di 4 notti a giugno 2023
Risposta di Gopi Joghee, il giorno 3 lug 2023
Dear Yazan,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
2/10 Terribile
Elite
Viaggio di lavoro
29 giu 2023
Non mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Inspite of my office paying AED 10000 on 17 Jun to cover incidental expenses during my stay - the hotel front desk still asked me to pay for the the same.
My office has coordinated several times for the same.
The miss communication and do not coordinate clearly.
The billing process is also very difficult - they do not send bills on timely manner. They claim to send on emails but dont unless you follow up endlessly.
Elite
Risposta di Gopi Joghee, il giorno 30 giu 2023
Dear Elite, Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
2/10 Terribile
Elite
Viaggio di lavoro
29 giu 2023
Non mi è piaciuto: Pulizia e personale e servizio
Inspite of my office paying AED 10000 on 17 Jun to cover incidental expenses during my stay - the hotel front desk still asked me to pay for the the same.
My office has coordinated several times for the same.
The miss communication and do not coordinate clearly.
The billing process is also very difficult - they do not send bills on timely manner. They claim to send on emails but dont unless you follow up endlessly.
Elite
Risposta di Gopi Joghee, il giorno 30 giu 2023
Dear Elite, Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Manager
10/10 Eccellente
Komal
24 giu 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Komal
Soggiorno di 3 notti a giugno 2023
Risposta di Gopi Joghee, il giorno 26 giu 2023
Dear Komal,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read that you rated us 5/5 about your recent visit or stay and glad that you had a delightful time with us.We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager
10/10 Eccellente
hussnain
11 giu 2023
hussnain
Soggiorno di 2 notti a giugno 2023
Risposta di Gopi Joghee, il giorno 12 giu 2023
Dear Mr./Mrs. Hussnain,Greetings from Address Dubai Mall Hotel. Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful rate 10/10 about your recent visit/stay and glad that you had a delightful time with us. We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager
10/10 Eccellente
Maria
Viaggio con la famiglia
4 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Great
Maria
Soggiorno di 3 notti a maggio 2023
Risposta di Gopi Joghee, il giorno 5 mag 2023
Dear Maria,Greetings from Address Dubai Mall Hotel. Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests.We are thrilled to read your wonderful comments about your recent visit and glad that you had a delightful time with us. Your comments and kind words are of great value and will further encourage the team to continue delivering exceptional service.We look forward to welcoming you back soon. Yours sincerely,Gopi JogheeHotel Manager
8/10 Buono
Sam
Viaggio con famiglia e bambini piccoli
1 mag 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura
Staff were great with good behavior, but services was not as expected. The room itself should have been a king but was two twin which wasn’t comfortable enough. And cleanliness has space to grow.
Sam
Soggiorno di 9 notti ad aprile 2023
Risposta di Gopi Joghee, il giorno 1 mag 2023
Dear Sam,Greetings from Address Dubai Mall Hotel!Thank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. With this in mind, your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this particular occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back in the near future and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Management
4/10 Scarso
Sedat
16 apr 2023
Sedat
Soggiorno di 5 notti ad aprile 2023
Risposta di Gopi Joghee, il giorno 7 mag 2023
Dear Sedat,Greetings from Address Dubai Mall HotelThank you for choosing to stay with us, we pride ourselves in offering the highest level of care and hospitality to all our guests. We are constantly striving to provide our guests with the very best welcome and service. Your observations and feedback are valued in directing us to deliver on this promise. I am sorry to read that you had some challenges during your recent stay/visit and that we did not manage to meet or exceed your expectations on this occasion. Rest assured that we have taken your feedback very seriously and we will discuss and take action to enhance our guests’ experiences. We hope that we will have another opportunity to welcome you back soon and I am certain that on your next visit, we will be able to provide you with a much more positive impression.Yours sincerely,Gopi JogheeHotel Management
8/10 Buono
Viaggiatore verificato
Viaggio con la famiglia
16 feb 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
connected to dubai mall is so convenient
Room was excellent, water pressure was so fun for shower and amenities are so good. Top notch gym and pool. Breakfast though needs to have more variety but not bad. Room for improvement in that category buffet breakfast
Viaggiatore verificato
Soggiorno di 5 notti a febbraio 2023
Risposta di Gopi Joghee, il giorno 24 feb 2023
Dear Anonymous,Thank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assured that we will address all your points with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Gopi JogheeHotel Manager
10/10 Eccellente
Viaggiatore verificato
Viaggio con la famiglia
16 gen 2023
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
great hotel
great location, wonderful service,comfortable rooms. will stay here again.
Viaggiatore verificato
Soggiorno di 4 notti a gennaio 2023
Risposta di Gopi Joghee, il giorno 17 gen 2023
Dear Anonymous,Thank you very much for such a great review, We work really hard to offer the best meal in the best possible ambiance. So am happy to see that it reflected on your visit to.Hope to see you again!Gopi JogheeHotel Manager
10/10 Eccellente
Shk Ali A F, Doha
23 dic 2022
Mi è piaciuto: Pulizia, servizi, condizioni e dotazioni della struttura
Nothing to add
Shk Ali A F
Risposta di Gopi Joghee, il giorno 24 dic 2022
Dear Ms. Thank you for taking the time and sharing your feedback regarding your Stay We’re glad that we could make your stay fantastic at our hotelWe’d be happy to serve you again with the same awesomeness next time you visit Yours sincerely,Gopi JogheeHotel Mnager
10/10 Eccellente
Asma
Viaggio con la famiglia
6 dic 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Address Hotel Dubai Mall
Awesome Hotel, convenient location as it is attached to Dubai Mall. Friendly and courteous staff. Maria at front desk is just awesome helped me check-in and also was there when I was checking out, she remembered my name and even my room number very friendly and nice. I have stayed at Address hotel Dubai Mall before also it has been renovated since then, its a beautiful hotel. Breakfast is delicious and have many items, will be staying there again, Insha’Allah.
Asma
Soggiorno di 2 notti a dicembre 2022
Risposta di Gopi Joghee, il giorno 6 dic 2022
Dear Ms. Asma,On behalf of my team, I would very much like to thank you for your fine comments. We are thrilled to read your wonderful comments about your recent visit and glad that you had a delightful time with us. Your comment and kind words are of great value and will further encourage the team to continue delivering exceptional service. Really appreciate your recognition of Mariaa have successfully made your stay a memorable oneWe look forward to welcoming you back in the near future. Hope to see you again!Kind regards,Gopi JogheeHotel Manager
4/10 Scarso
Nour
Viaggio di lavoro
3 dic 2022
Mi è piaciuto: Personale e servizio
Non mi è piaciuto: Pulizia e comfort della camera
Nour
Soggiorno di 2 notti a novembre 2022
Risposta di Gopi Joghee, il giorno 4 dic 2022
Dear Ms. Nour,Thank you very much for taking the time to share your feedback.I would like to extend my apologies for the inconvenience caused. Rest assured that we will continue to improve our product and services to serve you well.I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeHotel Manager
10/10 Eccellente
Cherylyn
21 nov 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
Cherylyn
Soggiorno di 6 notti a novembre 2022
Risposta di Gopi Joghee, il giorno 4 dic 2022
Dear Mr. Dear Ms. Uym Thanks for leaving a review and we are glad that you enjoyed your experience with us in our Our team will be happy to hear that their hard work has paid off! Hope to serve you again on your next visit.Yours sincerely,Gopi JogheeHotel manager
10/10 Eccellente
Talal, Springfield Gardens
Viaggio con la famiglia
12 nov 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
Staff were very friendly and helpful.
Talal
Soggiorno di 2 notti a novembre 2022
Risposta di Sinan Koseoglu, il giorno 15 nov 2022
Dear Mr. Thanks for leaving a review and we are glad that you enjoyed your experience with us in our Our team will be happy to hear that their hard work has paid off! Hope to serve you again on your next visit.Yours sincerely,Sinan KoseogluGeneral Manager
6/10 Soddisfacente
Khaled
Viaggio con la famiglia
20 ott 2022
I don't recommend it
Not meeting my expectation.
Khaled
Soggiorno di 3 notti a ottobre 2022
Risposta di Sinan Koseoglu, il giorno 23 ott 2022
Dear khaledThank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assured that we will address all your point with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Sinan KoseogluGeneral Manager
10/10 Eccellente
OLUWAFUNMILAYO
Viaggio di coppia
8 ott 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The staff’s dedication to ensuring you are comfortable is commendable . The ambience top notch and Whether a couple or family it’s the place to stay . Location also ideal for shopping .
OLUWAFUNMILAYO
Soggiorno di 4 notti a settembre 2022
Risposta di Sinan Koseoglu, il giorno 13 ott 2022
Dear Mr. Oluwafunmlayo,Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely,Sinan KoseogluGeneral Manager
8/10 Buono
AGEE A
Viaggio di lavoro
23 set 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
حركه غير جيده اقفال التكييف
كل شي تمام فقط قبل المغادره تم اقفال التكييف مع العلم اني اخبرتهم اني مغادر الساعه وحده تم اقفاله 12
AGEE A
Soggiorno di 2 notti a settembre 2022
Risposta di Gopi Joghee, il giorno 26 set 2022
Dear Mr. Agee A,Thank you very much for taking the time to share your feedback.I would like to extend my apologies for the inconvenience caused. Rest assured that we will continue to improve our product and services to serve you well.I look forward to welcoming you back with us again very soon! Yours sincerely,Gopi JogheeHotel Manager
10/10 Eccellente
Abdulla
Viaggio di coppia
20 set 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi
Hotel is getting old. Fungus smel coming from AC ducts. I would be careful if I had any breathing disease.
Abdulla
Soggiorno di 1 notte a settembre 2022
Risposta di Gopi Joghee, il giorno 21 set 2022
Dear Mr. Abdulla,Thank you very much for sharing your detailed feedback.We are extremely sorry to hear about your experience with your recent visit.Rest assure that we will address all your point with the respective Manager. Your feedback is of significant value to us and will further improve the guest experience at Address Dubai Mall Once again, thank you for the great review and for this opportunity to be at your service, and we look forward to welcoming you back in the near future.Kind regards,Gopi JogheeHotel Manager
10/10 Eccellente
Sherin
Viaggio con famiglia e bambini piccoli, Viaggio con la famiglia
15 set 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
The location of the hotel
is very central . The whole staff are incredibly helpful and friendly with the kids. The room was always clean and it has many amenities
Sherin
Soggiorno di 4 notti a settembre 2022
Risposta di Management Team, il giorno 18 set 2022
Dear Mr. Sherin,Thank you for staying with us and posting a review on this platform. Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us. Yours sincerely,Hotel management
8/10 Buono
saeed
4 set 2022
Mi è piaciuto: Pulizia, personale e servizio, condizioni e dotazioni della struttura e comfort della camera
saeed
Soggiorno di 1 notte a settembre 2022
Risposta di Management Team, il giorno 4 set 2022
Dear Mr. Saeed,Thanks for leaving a review and we are glad that you enjoyed your experience with us in our Our team will be happy to hear that their hard work has paid off! Hope to serve you again on your next visit.Yours sincerely,
10/10 Eccellente
Norman
Viaggio con la famiglia
14 ago 2022
Mi è piaciuto: Pulizia, personale e servizio, servizi e condizioni e dotazioni della struttura
From the time our car door opened we were helped by the staff. As we entered the lobby we were already greeted by pleasant fragrance (talk about aroma therapy). The ambience at the lobby alone puts you in a relax mood and reminds you that you are in a high end place. Very much needed after an almost 16 hour flight. The staff are always nice, helpful and pleasant. The view from our room was great even the view from the pool of the Burj Khalifa was amazing. The bed is super comfortable. The technology used was astounding. Using the tablet for a lot of things. The glitch was when I ordered room service - ordered through the tablet - after a long wait - I called room service then my order arrived shortly - must have been the time I ordered.
Norman
Soggiorno di 3 notti ad agosto 2022
Risposta di Gopi Joghee, il giorno 15 ago 2022
Dear Mr. Noman,
Thank you for staying with us and posting a review on this platform.
Receiving a wonderful review from a satisfied guest following their stay truly delights us all. Thank you very much for your compliments and rest assured that these have been passed on to team.
We can’t wait to welcome you back to Address Dubai Mall Hotel soon for another unforgettable stay with us.
Yours sincerely,
Gopi Joghee
Hotel Manager